Southwest Airlines Community

Thank you everyone for the insight. So here is one scenario (NOTE: no one in the scenario is interested in accumulating points.; if anything, they're trying to use them up):   SCENARIO 1: 1. 5 ppl (Persons A-E) traveling internationally (Caribbean) in Summer 2022 2. The lowest departure fare at this time is 6059 points 3. Person A has enough points to cover departure fare for Persons A-D but is 2,000 points short to cover departure fare for Person E 4. Person E is 1840 points short from purchasing their own departure fare 5. All 5 people are NOT frequent travelers including Person A with the most points   QUESTIONS 1. When is the best time to purchase airfare for international travel? 6, 3, 2 months prior? 2. Should Person E purchase 2000 points to top off so that they can purchase their departure fare using their existing points OR Should Person E transfer 2000 points to Person A? Which option avoids the highest cost per transaction? What’s the calculation? 3. When points are used to purchase a fare, how are points refunded when cancel a: 1)WGA, Anytime, or BS fares? How are the taxes and fees refunded when cancel? ... View more

@elijahbrantley wrote: I don't think buying points is ever a good deal UNLESS you need just a couple thousand to get you enough to purchase a fare.    So here is the question: which is cheaper? Buy some points to top off what you need to book the trip on points (cost for those points) OR the cost of booking one way on points and then paying for the return leg in cash? With SW it is easy to book the outgoing and incoming lets separately, and there is no difference in the cost if you do that. Simply, is it cheaper to buy the extra points or book part of your trip in cash. Every situation is different, but I think that's the key question to help you decide.   Good luck!   Elijah, thank you. I sent you a DM with another question. For this one, what if it costs $247 for 14,850 pts but a one leg fare (international) is $284 (14,359 pts)? Isn't that a good trade off? ... View more

Paper boarding passes, confirmation emails, or RR account ... View more

The Costco gift card has no expiration but once you use it for air fare, then the travel funds policy kicks in and the funds expire? ... View more

The SW Community has so ingrained in my brain that purchasing points isn't worth it that I'm now questioning if a 10% discount is a good deal.   Can a gift card be used to pay for taxes and fees if using points for the flight?   If cancel a flight, does the refund go back to the gift card or as travel funds? ... View more

@jksobonya wrote: Check your e-mail - when Southwest changes a flight you are notified via e-mail and if you are not happy with the change you can modify it yourself to *any other flight* **for free**.   You can also log into Southwest.com or the app, view your flight, and you should see a notification that "Your flight has been modified" with instructions on how to change it.    You have to make a change within 72 hours of being notified.   --Jessica @jksobonya time limit for modifying seems to vary. In the email I received from SW for a flight change it stated "If your new itinerary won't work, you can change your flight date and/or time by up to 14 days from your original travel date at no additional cost." ... View more

@Kkuratko wrote: Very disappointed in the SWA app.  Unless you are connected to wi-fi, the app simply does not function.  This is very troublesome for most frequent travelers - this is an area in which SWA should reach out to United, Delta or American for training and adaptation. (All 3 of those airlines apps were connecting flawlessly without wi-fi, but not SWA).  I would give the SWA app an ‘F’ for usability. Please consult the other airlines for help on this poor performance.  If you're using an Apple device, go into Settings. Scroll down and select Southwest. Make sure Cellular Data is turned on. ... View more

@dfwskier wrote: Points are always allocated based on what you actually pay and class of service - Wanna Get Away vs Anytime vs Business select.   A no cost change to a higher costing seat does not affect your eligible RR points So if I'm understanding you correctly, even if I make my one no-cost change to the same higher fare flight SW changed me to, I will not earn the higher points. I will only earn the points based on the original fare paid (which was much lower). ... View more

Purchase Business Select or Anytime fares (refundable fares). Do not purchase Wanna Get Away fare (non-refundable). If you do cancel MAKE SURE you request funds back to the original form of payment OTHERWISE, your mom will get travel funds and you will never see your refund. ... View more

First, you're allowed 3 forms of payment but you can only use 2 of your travel funds (or a combination of points and travel funds as your 2). The 3rd payment (if needed) will need to some other form of payment such as a credit card. Secondly, to be able to use all 3 travel funds as one payment, you're best to find an airfare that equals (or close to) the amount of the combined 3 funds. Then cancel so that you now have just one travel fund to deal with. This one travel fund still takes on the earliest of all the funds. Ex., July 1, 2021. Lastly, you have to complete your travel (one way or both directions) by the travel fund expiration date. Just booking by the expiration date will not save you. If you're not able to complete your travel by then, it would be best to complete step 2 above first and then request a voucher (within 6 mos AFTER July 1, 2021). With the current fee for a voucher currently at $100, you may be issued an $80 voucher. Granted this process only gives you an additional 2 months to use the funds (Jan 1, 2022) BUT you have those 2 additional months to travel. ... View more

Ahhh... someone after my own heart...my desktop is full of after-purchase screenshots. I need proof before receiving (or possibly not receiving) that confirmation email! I hope you get it settled. ... View more

Thank you @bec102896  for the insight; however, in this reply I don't see any option for Spoiler so now I'm scratching my head trying to figure out where it is so I don't repeat that mistake. New and still getting used to this forum's UX. ... View more

Sounds like SW didn't conduct performance and load testing before deploying their game.  Still don't understand why my earlier post was tagged as "Spoiler". Hmmmpf ... View more

Why does my post say "Spoiler"? ... View more

Same experience for me this morning (no suitcases) and in addition, I received a message on the landing page stating that my browser wasn't supported. I tried using Chrome, Firefox, and Safari and still the same message. ... View more

OMG Jessica! Thank you. I would have never seen the second layer under the Preferences tag. I need to work in SW Innovation department. Much user design and user interface (UI) upgrades needed for a world class user experience (UX)! Thanks again Jessica! ... View more

I had same issue this morning. Last name was missing a space in RR account. I called Customer Relations and within 10 minutes, they modified the last name in RR account and I was able to apply travel funds. I called around 6:30am ET. I too was trying to book a SAVE50 flight before the promo ends tomorrow. ... View more

Congratulations. I admire your faith and diligence. ... View more

Thanks ... View more

As mentioned, it is a promotion from SW. I received it via email back in March. The button to register is a link in my account. There was an older post where a few said they also received the promotion. ... View more

Thank you everyone for your insight. I will continue using the desktop version. I am not planning to travel any where any time soon so I would be registering for the A-list promo just because it was offered; however, I would be wasting the opportunity. ... View more