Southwest Airlines Community

@jcusackjr wrote: Costco has the SW airlines gift cards on sale again, $449.99 for  $500 gift card!  @jcusackjr  Thanks for the tip!     I checked it out and my Costco also showed an additional $20-off e-delivery on top of the $50-off deal for today. That added up to 14%-off my next $500 worth of Southwest flights in addition to any Southwest %-off or low-fare promos.   SOLD!   Travel Tip: Most Gift Cards are delivered within 1-2 hours of purchase but could take up to 24-48 hours of processing time for the e-delivery. Keep those redemption codes in a safe place so nobody else uses them. I store these and any flight credit confirmation codes securely in a password manager. ... View more

@Ehuang24 wrote:     Ticket was booked with RR account that has the correct name. There is NO REASON it should not be able to match funds to the account. It should be looking up by RR account if the website can't figure out how to compare a space. So frustrated that I had to log out and use the WRONG first name in order to apply funds which were originally booked with the correct name.     no, the ticket was booked with whatever name YOU typed in. There is no system bug, but there is a bug in your typing ability.   ... View more

Just made a purchase a few min ago. Worked fine. ... View more

@rnylin wrote: I am currently on the phone with them. I have numerous case numbers regarding my 25k points. They have told me that they are still working on issuing the points. I have probably called 10 times to resolve this and I am very frustrated. I suggest you review posts up thread that suggest either writing the CEO or using social media. That is certainly going to be better than continuing to call ... View more

Absolutely its a good deal.  I was smarting over having to pay 20,390 miles for a flight I booked for my niece.  One way; but it was absolutely the only/best flight itinerary for her.  When the 20% offer presented, I decided the best way to capture it/rebook her flight was to cancel the booking.  Then I turned around and immediately booked the same flight for  16, 312 miles.  A savings of 4,078 miles.   ... View more

That’s stupid.  Gift cards should be treated like cash and should be able to be used as such, no matter how much or how many someone has.   ... View more

My Aunt received the same email after contacting SW several times either via phone or the Contact Us option. She finally received her points after establishing a Twitter account, following Southwest Airlines, and then sending them a Direct Message (DM) with all of her information (case number, flight number, confirmation number, RR #). DO NOT reply to their posts but instead send a direct message (that will ensure that you are not giving out personal info to the Twitter world). It worked for her (and I've read where it has worked for others). Try it. You have only 16 more days to claim. ... View more

If you have a Twitter account, then follow Southwest Airlines. After you follow, send a Direct Message (DM) and provide your case number(s) if you created any via the SW Contact Us page. Also provide your confirmation and flight numbers. Give them every detail. DO NOT REPLY to any posts otherwise it will more than likely be removed (not to mention you don't want to supply your personal info as a reply). Send a Direct Message. ... View more

After 3 emails/cases opened and a plethora of phone calls to Customer Service for my senior citizen Aunt, no success in getting the 25K points...until I read this thread. Had her create a Twitter account (she already had FB) and we sent a couple of DMs via both. 1 1/2 days later she finally received a response via Twitter and this is what the rep said: "...It appears there was a glitch with your points code and I will have to manually add the points to your account....".   We initially redeemed her code for the points on Jan 26. I'm so glad this is over. ... View more

Your opinion only.  Best wishes in your pursuits. ... View more

Thanks to all for your comments. I actually just kept checking daily on the flight totals, and in the last week, it has decreased twice! It now is at it's lowest price for four passengers on the same ticket.   I will keep checking, but I am happy with this point total.  More points back  for more future flights!   Tickets for my son and family to California for his brother's wedding.  ... View more

I too grabbed a lower fare to TPA in Dec for my mom. A few weeks ago the points were ~8,066, last week ~9515. Yesterday at the beginning of the sale they dropped to ~4866. This morning 6515. ... View more

No delays to/from Jamaica. As a matter-of-fact, we left JA early! Grateful! ... View more

....and now the COVID testing requirements for international travel into the U.S. has been lifted as of Sun, Jun 12. ... View more

Maybe at a minimum they can issue you a luv voucher for the cost of EB check in if not a refund this situation reminds me of the 1st year I earned a list I bought EB for the return when I would have been A List unnecessarily I reached out and they refunded me (6 years a go)    IMO your request is reasonable and I think it’s worth sending an email or social media message to SW. worse case they reject your request  ... View more

Woo hoo!!   --Jessica ... View more

If you still have the confirmation number given when the reservation was initially made you can check travel fund status here:   https://www.southwest.com/travel-funds/?msclkid=e3b741aed12811ec87b47dd9d6846403 ... View more

I always got offer by your email that register on your application, I had  gotten 3 jobs offers , 2 in last 2 months < i got lucky , I inquired  recruiter about a  position that's been under review for last 6 weeks in my dashboard,  I wanted to do instead,, so I got interviewed and was verbally offer a job for that position and recruiter transfer all my pre employment to that position  and got official email and withdrawal from the other positions due to moving forward another position at Southwest ... View more

Do you see the reservation in your Southwest.com account (or in the app)?    --Jessica ... View more

Is it that the points are 1) pending in your RR Shopping account but not confirmed 2) have not yet posted to your RR Shopping account OR, 3) have not appeared in your SW RR account?   If either 1 or 2 above, then by day 16, you should log into your RR Shopping account and then click on "My Account" from the top left drop down. At the bottom is a Contact Us link where there is an option "Order Inquiry or missing points". Complete all of the required fields. Within a few hours you should receive an acknowledgement email with the opportunity to attach additional info.  Then reply to the email with a copy of your receipt. Within 3 days it's usually resolved. SW indicates on some stores' landing page that you only have a certain number of days to dispute. It's best to do it at day 16. ... View more

@About2be @Took care of it  ... View more

@strgth wrote: @chgoflyer wrote: @jksobonya wrote: My only word of caution is be careful cancelling a flight right now just to pay a different way, because flight prices have generally gone up and you might end up paying more than your original flight price.   --Jessica   FYI: Anytime (and Business select) prices for the same day/flight fluctuate much less than Wanna Get Away -- if at all. Hmmmm...the summer international flights have increased by at least $60 since February for BS, AT, and WGA. They can be changed, but they don't fluctuate on a daily basis. I'm sure there has been a bump in the recent time period from the winter. ... View more

Okay,  he's right for 2000 points.   The sale is only on larger quantities.   Then they get down to 1.6 cents.   My bad.    And the cost in points you're quoting does not include the taxes,  which is why it seems so cheap.   8000 points is worth about $140. So you may pay $50 in taxes plus the points, or around $200 cash.  Either way it seems cheap and you want to consume the points either way.    The nice thing is further cost reductions go back to the buyer's points,  not to travel funds tied to each traveler.   So there's no risk purchasing now.                ... View more

If you used the LUV voucher to buy a flight then cancelled the flight that voucher would become a travel fund and you can then see that under the travel funds page on your account.    If you want to see how much is left on the voucher you would need the voucher number and security code as already mentioned.  ... View more

Jealous! I wonder how prizes went "unclaimed" - you didn't have to claim points prizes, so it's a little confusing how they are giving more points away now. Maybe the prices given away specifically on June 18, like the large point prizes, had to be claimed? That would be a shame if the bigger prizes were never claimed by anyone!   --Jessica ... View more

@strgth wrote: @jksobonya wrote: Check your e-mail - when Southwest changes a flight you are notified via e-mail and if you are not happy with the change you can modify it yourself to *any other flight* **for free**.   You can also log into Southwest.com or the app, view your flight, and you should see a notification that "Your flight has been modified" with instructions on how to change it.    You have to make a change within 72 hours of being notified.   --Jessica @jksobonyatime limit for modifying seems to vary. In the email I received from SW for a flight change it stated "If your new itinerary won't work, you can change your flight date and/or time by up to 14 days from your original travel date at no additional cost."   This is referring to the timeframe for the scheduled departure of the new flight, not the time in which you have to make the change.   Generally, you have ~3 days from email notification in which to make the change yourself online (although lately that seems to be variable, up to one week). After that, you can still receive a free change, but it will require calling in. ... View more

@Emma224 myloweslife wrote: Can anyone offer assistance with this issue? It’s been going on for months and I’ve reinstalled the app on my iPhone XR multiple times.    I get the same issue today, Message sais: "Sorry, we can't seem to connect. Please check your connection and try again". Error: 401120278.   I'm on an I-Phone 7.   The error only shows up when trying to access RR account type stuff like booked flights etc. General queries for things like booking a new flight seem to work fine. But trying to checkin or looking at an existing reservation, does not work. Works fine on my window based computer.   Not sure if it is related to a recent iOS upgrade which happens automatically overnight .    Updating Media       (I'm on iOS 11.0.3, recently upgraded).  ... View more

@strgth mygiftcardsite wrote: SW changed the time of flight to a later time on the same day. I'm fine with the time change since I was notified in advance. I noticed that the new flight is higher in fare and higher estimated points received once travel is completed ($227 for estimated 2753 points). The estimated points on my confirmation reflects the lower fare I paid ($179 for estimated 1503 points.) Since I am given the option of one change, should I "change" to the same flight with the higher fare so that I can get more points once I complete travel? The short answer is yes, though it's up to the airline to determine which award fares are eligible for cancellation and whether you'll pay a change or cancellation fee. ... View more