06-14-2024
07:57 PM
03-23-2024
07:09 PM
03-23-2024
07:09 PM
@joshbf wrote:
Why is there an iframe??? All I ever do is stare at the “revving up” image and the “submit” link NEVER appear… every flight, every time.
(please don’t suggest I reboot or clear my cookies- I’ve tried everything.)
i click A list preferred, so just take me directly to the authentication screen that is NOT an iframe- please!!!!🙏
But do try going to the free texting page and accepting it, then going back to A-list preferred login. For some reason that worked for me, whatever setting it is that gets put in place by accepting the texting permissions.
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03-17-2024
05:29 AM
03-17-2024
05:29 AM
Well? I made a viable suggestion to your non-stop wifi woes. When will it be implemented?
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03-16-2024
03:46 PM
03-16-2024
03:46 PM
Here it is again! I just installed a new WiFi network at home - I tried to select it to connect to it - and here is SouthwestWifi jumping up to take the password from the WiFi I’m trying to connect to (I never tapped on to connect to SouthwestWifi - SouthwestWifi is not even an option of a network to connect to from Wi-Fi’s available - it simply buts in and steals password entry.
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03-12-2024
09:43 PM
03-12-2024
09:43 PM
@dfwskier wrote:
Next time after checking in, you can save a pic of your boarding pass to your Gallery and then access it to show your FA.
Unfortunately if it’s international it will have a grey box that says not eligible for mobile boarding pass also does the same thing with other types of tickets like a COS extra seat for those who prepay they can’t access the drink coupons.
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01-22-2024
10:47 AM
01-22-2024
10:47 AM
@bec102896 wrote:
I’ve found more flights have the other provider though in my experience
Anuvu will be the other branding, that's all I've had lately.
I had gotten the promotional package about the Viasat actually, but didn't remember anything in there about device swapping, my apologies on that one as it slipped by me if it was in the promotional materials.
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10-24-2023
10:18 AM
10-24-2023
10:18 AM
@floridaguy wrote:
If Southwest wants to sell wifi, it needs to work. Otherwise, give refunds. End of story.
They do give refunds.
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I’ve decided to “watch” the movie on my iPhone and mirror it to my Android tablet. Hopefully that will work.
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07-13-2023
04:15 PM
@stevenrollinson wrote:
Hey @Rod2 !
We are actively tracking an issue that seems to be impacting some specific Android devices. Would you mind sharing your device information so we can add it to the ticket with our vendor?
@stevenrollinson
Might be a good idea to put a note on the tv page to let people know “if you have X device it may not work” might save the FA from becoming tech support on something they can’t fix
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FWIW, outside of this weird and kinda funny technical issue, I think SWA has done a tremendous job on its IFE library the last several years. There’s almost as much selection now as on my transatlantic flights.
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04-05-2023
07:15 PM
04-05-2023
07:15 PM
@floridaguy wrote:
If it was included, I want a credit for the implied value.
Congrats @floridaguy, this is one of your more ridiculous statements. Despite not actually succeeding, I appreciate the effort you made to try and make your statement slightly relevant to the conversation
--TheMiddleSeat
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07-19-2022
10:35 AM
07-19-2022
10:35 AM
At Southwest Airlines, we’re on a journey to enhance our Customer Experience to better connect people to what’s important in their lives through friendly, reliable, and low-cost air travel. As part of this commitment, we’re investing in several improvements to modernize and simplify the Customer Experience. We are excited to share that in addition to more inflight entertainment offerings, we have updated our flight tracker with Destination Reels, and it is now available on about 600 aircraft and will be fleetwide later this year!
The tracker is provided by FlightPath3D and Southwest is the first domestic carrier to integrate this flight tracker with Destination Reels into the onboard experience. We’re positive our Customers and Employees will love this new feature on the Portal!
The updated tracker includes:
A 3D view with five different map views, including simulated views from the flight deck, window views, and top-down views. (Tip: To adjust the map, pinch to zoom and pan)
Flight information displays, including ground speed, altitude, heading, distance remaining, and time at destination (Tip: Tap on the Map Menu and select Flight Info)
Even if the WiFi is not available, Customers may still access the flight tracker since the information is loaded on the aircraft.
In addition, the tracker includes access to Destination Reels with short videos of things to do in each destination, including reviews by popular travel blogs. When accessing Destination Reels, users can do things like browse the top 100 experiences trending in a destination, or choose a playlist to see the most photogenic, family-friendly, or must-see museums. After browsing the built-in lists, Customers may decide to build, organize, and map their own itinerary with the trip planning feature.
Don’t forget to share your experience with the Southwest Community by engaging in the Inflight Experience Update - Enhanced Inflight Route Map discussion board post.
What feature are you most excited to try out during your next flight: more movies, 3D flight tracker, or new beverages? Comment below!
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Categories:
08-31-2021
03:39 AM
So I was able to connect to it and it took me to the SW portal and SW community but other sites like Twitter it didn't work unless I paid for the Wi-Fi. Normally if I'm not connected to the southwest network I won't have access to the in flight portal. In this case I could also see the movies, live tv, flight tracker using this network but never seen the network before this flight. Maybe if I see it again I'll stay on the plane and let everyone else get off first when we arrive to see if the network vanishes once other customers are gone.
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The good news is that all Apple devices running the most recent software (14.X as of this post) are compatible with the video options on the portal. Supported browsers are Safari and Chrome (the most recent two versions) so make sure you’re using either of those. Additionally, there is no need to use additional software (like AirTime Player) since the latest versions of these browsers have DRM capabilities. If these aren’t your primary devices it might be a good idea to make sure they’re plugged in and connected to WiFi the night before your flight. Often, devices coming home from a trip connect to a WiFi network for the first time onboard the aircraft and attempt to run background services, all of which will be restricted onboard, and will result in that device constantly resetting its network connection. I personally have the SouthwestWiFi network set as a “low data” network on my iPad for that very reason. To do this next time you’re connected onboard: Go to Settings Click WiFi Click the i next to SouthwestWiFi Toggle on “Low Data Mode”
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