Southwest Airlines Community

They got mad at me for jumping behind the counter and grabbing my bag before it crossed the event horizon of that black hole where luggage goes.  I don’t regret doing it either.  I feel horrible for folks stuck, I bet it is going to be 30+ days before the luggage situation is fixed.  Yet here we are with Jordan still having a job even though he is an incompetent m0ron who should have been fired in the 26th for solely making this mess because as the guy in charge of IT for multiple years was only worried about his greedy stock options and bonuses through growth and not infrastructure.  The board needs to be fired too for keeping him and promoting him.  The entire management is incompetent.  ... View more

That means that there were at least 280,000 people who had their holiday ruined and severely messed up in this SNAFU.  ... View more

Some of this was self inflicted, when they take bags from flights that are cancelled and the. Drop on the passenger that they can’t get the bag back 10 minutes later.  ... View more

I would appreciate if it you were kind and courteous to us customers and actually got off the forum and started answering the phones. Or maybe answer emails and giving us refunds.  I didn’t cuss, I pointed out the direct lie, that this is weather related, when it isn’t. That chat is a communications method when it isn’t. That the app can fix a lot of problems when it can’t.  Don’t you have something better to do, like maybe reset the VOIP server or the text message notifications so they are timely rather than hours late.  https://imgur.com/a/cx4Nm2V   i got the cancelation notice from the employee at DÍA before I got the flight delayed text.  ... View more

Except it wasn’t an act of God by the 23rd. The airlines per flightaware were fine by the end of the 23rd. It wasn’t only SWA that had the problems.  Spirit, the worst airline ever has been out performing them by 1/3 the number of cancelarios.  Since Friday the cancelation rate at Delta and United was in single digits. Why not SWA? Sure isn’t an act of God.  ... View more

I won’t dispute that at the beginning of last week till about the 23rd was weather, but since then this has been a complete self-induced mess by Southwest.  I wouldn’t have been that upset if they told me a few days early that things were getting a mess. Even having canceled the flight the day before and I could have probably drove from DÍA to PHX.  Instead they knew full well that DÍA was not functioning at all. They waited till less than 2.5 hours before the flight to delay it by 25 minutes and then less than 2 hours before the flight, decided to cancel it. When the clerk flat says pretty much no flights we’re taking off all morning, noon, and afternoon, what made them think they could acceptably delay the cancelation of one of the later flights? ... View more

Even Spirit is doing better and they have staffing issues, especially in DÍA too.  ... View more

Taking a shuttle to a hotel half way down Peńa will cut the cost of the Uber/taxi.  ... View more

Oh the numbers are updated.  53% cancelation at 1400EST and another 23% delayed.  I challenge you to show me one other airline outside of the 3rd world currently running that kind of mess! ... View more

Why are you lying? You are gaslighting a victim.  there has not been weather delays since Dec 23 for the other airlines. Their cancellation rate was in the single digits, today before noon SWA cancelled 34% of their all day flights.  Not only that, SWA internal memo indicates the problem is at the company. They have bad leadership and worse employees.    https://onemileatatime.com/news/southwest-airlines-meltdown-denver/ The other airlines have recovered just fine, I could have flown yesterday and actually saved money, but I couldn’t get them to refund me for my cancelled flight.  I watched employee take baggage for cancelled flights, then inform people the flight was cancelled and they could be rescheduled for Friday the 30th and then refuse to return baggage. They didn’t care, they just kept taking bags and offering flight credits saying they can’t refund the flights.  Both Delta and United at DÍA were fine and on time last night, I just couldn’t afford the ticket because SWAholes refused to issue a refund for the cancelled flight and told me to call the phone number.        ... View more

You haven’t given one bit if useful advice.  In fact I’m the last 20 minutes I have given better advice to a stuck family about going to “Lava Island” with their kids at DÍA than you have since yesterday.  You sound like a broken record with no advice.  Contact them! No Sh!t. Seems thousands have been trying and they all get no where.  not half way through the day and over 33% of all flights today are already canceled.  ... View more

That is false. Most banks (including mine) accept pending refund as available funds, so as long as I could have it pending, I’d be fine.  There you go gaslighting people again though.  This is 100% on SWA and only not possible my horrible staff and horrible leadership.  ... View more

If you need something to do, take the kids to “Lava Island.” It is 17 miles from the airport, but remember that Peńa Blvd is like 9 miles.  Take a hotel shuttle from their airport to the hotel, get an Uber there. It is $11 an hour for the kids. They’ll love it.  ... View more

You know what is also unproductive? SWA employees, I was repeatedly told in DÍA they can’t help me. The phone number is unproductive, chat is unproductive and email is unproductive.  We are modeling your example.  ... View more

Okay, I did last night. Where is my refund so I can get on a competent airline to try to salvage my Christmas.  Oh, that will be up to 7 days for a response.  Awesome advice there buddy. Way to get me the help I need to fix my Christmas.  This should have been handled my the clerks, but no. They are sticking with credit only and forcing people to call or chat to get refund.  That email is a blackhole where SWA can ignore it till it won’t matter anymore.  ... View more

You’re gaslighting people telling them to go to the link at the bottom and use those methods.  I can’t get the refund in time to rebook with a competent airline to see my family this year.  My entire Christmas is ruined. I didn’t get a vacation last year, this was it and since I can’t get a refund I can’t afford to get rebooked on a competent airline.  The chat is still unavailable 12 hours later, it’s been over 17 hours with no messages responded to. A collective 12 hours of hold time only for them to dump the lines and let us start over every 3-4 hours Maybe if you were honest and saying, Southwest is making a f’ing mess of everything, I am sorry, I don’t has a clue at what is going through their minds.    Why the hell does SWA not let the clerks at the airport refund? Instead they tell us credit or nothing, because a supervisor isn’t available.  The CEO even fore told of this mess when he gave an interview to BIzJournal:  'We're behind': Southwest Airlines CEO says company will focus on modernization   2 weeks ago.  ... View more

I will reconsider flying with them, as a flyer of last resort. I will never willingly fly them because I want to take a trip.  It will be a mission critical trip that can’t be fulfilled by another airline. Like my father dying and I am trying to get there and they have the last flight available.  Otherwise, FSWA.  ... View more

You sound like a member of a cult.  ... View more

The asskissers here trying to be encouraging are saying don’t call, chat. You know the chat that says is unavailable.  Southwest has burned all the good will I had. I was a loyal flyer with them. I am done, they will probably never get their good graces back, hopefully with tens of thousands of people. They will be the airline of last resort.  The CEO should have been fired this morning. A PR rep should have already announced what they are doing to make this right.   The fanboys here are gaslighting you. It isn’t weather, Delta and United have had single digit percentage of flights canceled since the 23rd.  SWA own internal memos admit it isn’t weather: https://onemileatatime.com/news/southwest-airlines-meltdown-denver/   In fact last month the CEO admitted he has ignored infrastructure for growth. That’s a huge no no for a logistics company.        ... View more

Why the hell cant the people at the airport do it?  Why force me to call which doesn’t work or to chat, which also doesn’t work.  I’m about to dispute my card, it is absolutely ridiculous.  ... View more

I was informed by the clerk that it is SWA policy to only issue credits. I don’t want an email saying a credit has been issued and then be ignored on the refund.  SWA has absolutely ruined my loyalty. I wasn’t a super frequent flier (2-3 times a year), but I always flew with SWA. I read the history of SWA being an in-state airline years ago and being able to skirt DoT regs.  Zero flights went to my destination today, but they waited till 2 hours before my flight, literally checking-in when the flight was canceled. Someone should be fired for being so incompetent. They knew DÍA was cancelling virtually all their flights, but didn’t bother to give a heads up.  I’d get if it was going to be fixed tomorrow. I’d had that happen to flights, but Thursday night? That isn’t weather, United offered me a ticket tonight, I just couldn’t afford $1500, since SWA refused my refund at the counter.  ... View more

You know, according to the DoT, if they cancel the flight, you are entitled to a refund:   https://www.transportation.gov/individuals/aviation-consumer-protection/flight-delays-cancellations   https://www.transportation.gov/airconsumer/complaint-process if they refuse to refund you, file a complaint.  ... View more

You’re unbelievable. I have a companion, so I can’t get the online booking to work. Worse, their next flight that is available basically makes my entire trip pointless. This isn’t a 1 day delay, the app says they don’t have a flight till Thursday night with an open seat and that isn’t even assured.  I haven’t had a vacation in a year and not only have they ruined the scheduled vacation I planned for 3 months (can’t cancel it), I lose the days, and worse, they ruined my Christmas, because by the time I get there, the other half of the family will have gone home.  I was on hold for 3 hours and 14 minutes when I heard what sounded like the VOIP server crashing and the call drop.  https://imgurDOTcom/a/UcpxFSE   It’a almost 1am   This is all around incompetence and the CEO should be fired Monday morning.  I was a huge fan of SWA. No more, I will never recommend them again, I will never be loyal to them again.  ... View more

Six months later, do you feel like a fool? You sure transformed my experience.  I am unlikely to fly again with your incompetent airline with lazy no good employees in Denver.  ... View more