Southwest Airlines Community

@New Arrival.  No context to your post only makes us loyal customers glad you won't be on any flights with us....THANK YOU.  Enjoy the added cost for you bags when you fly. ... View more

It's so weird a policy. What's the logic of keeping checked luggage of cancelled flights ? SW is adding to their problems by doing so and the innocent passengers who packed the most necessary stuff in their bags for the trip duration are deprived of the same ! SW should use their planes for just transporting checked bags even once a day to lessen the passengers sufferings. ... View more

I am currently enjoying a great life in Florida after making a fortune in the financial side of healthcare and owning a car dealership for 20 years.   Yeah', I'm not the brightest bulb in the box.  I only have two Masters', what can you expect? ... View more

You can no longer rebook online. I just get error messages. My only option would be to start a new reservation. The problems keep changing and getting worse. The only rebook option is going to an airport gate station, apparently. Phone lines are down.   ... View more

How about you get stranded somewhere for days on end with out so much as a refund? How would you feel? ... View more

You know I would, but they have made my life hell last week and now this week. Cancelled my sons flight home tomorrow, no available flights for days not that I would fly sw anyway, so driving him home from Denver to San Jose. Should be fun. The gate attendant was so dam rude to my daughter inlaw’s brother after deplaning him with no plan or explanation to retrieving his luggage. Wth???  Not in the mood to be nice.  ... View more

YEP!!  HUGE day for my family this week and a funeral - can't go to both - now - SW keeps ruining important times for my family. ... View more

I CHECKED IN AT THE 24 HOUR MARK LAST NIGHT 12/25 AT 5:15 PM - NO ISSUES - THEN ABOTU 7:30 PM I GO BACK TO VERIFY TIME TO GET AN IDEA WHAT TIME TO LEAVE TODAY 12/26 TO HEAD TO AIRPORT SAYS THE FLIGHT WAS CANCELLED - NO TEXT NO EMAIL NOTHING - 2:30 AM I GET TEXTS FOR EACH PERSON IN GROUP FLIGHT CANCELLED CLICK HERE - GO TO LINK SAYS SW REBOOKED US ON A DIFFERENT FLIGHT BUT GIVES NO INFO - I HAD BEEN ON HOLD OVER 6 HOURS WHEN I FIRST NOTICED THE CANCELLATION LAST NIGHT GET DISCONNNECTED START BACK OVER WITH 3 PHONES CALLING - FINALLY AFTER 10 HOURS SOMEONE ANSWERS - NO HELP NOT REBOOKED LIKE MESSAGE SAYS - NOT HELP WHATSOEVER TELLS ME I HAVE TO GIVE CITIES AROUND THE AIRPORTS BOTH ENDS TO FIND SOMETHING THAT MIGHT WORK -  ALSO HUGE - WHEN YOU CALL IN THEY CHANGED THE PHONE SYSTEM NO OPTION FOR A LISTERS TO GO INTO - FURIOUS!!!! - SW REP TELLS ME THAT THERE IS A NEW # FOR A-LISTERS SHOULD HAVE GOT AN EMAIL - NOPE DIDN'T GET ONE TELLS ME MY FLIGHT WAS CANCELLED DUE TO AIR TRAFFIC CONTROL, DENVER THE MIDDLE OF OUR FLIGHT - DENVER HAVING ISSUES FROM STORM LAST WEEK INCLUDING GAS, AND THERE IS A PILOT AND CREW ISSUE ALL OVER THE COUNTRY - BS!!   SYSTEM ON THE APP AND THE WEBSITE CONTINUALLY CRASHING - SENDING LONG ERROR MESSAGES - WHATEVER PARAMETERS YOU PUT IN  - IT COMES BACK WITH SOMETHING ELSE -  ... View more

>>The app told me I was re-booked - but gave no info!? No contact whatsoever with new flight info. That last text directed me on-line to change my reservation myself. Problem being the on-line system wouldn't let me - said my flight was in the past even tho showing canceled.<<   This exact thing happened to me in July, and even when I went to the airport (RSW) the next day and asked a ticket agent, she was as flummoxed as I was.  There is something wrong with that app/interface. ... View more

Taking a shuttle to a hotel half way down Peńa will cut the cost of the Uber/taxi.  ... View more

You’re unbelievable. I have a companion, so I can’t get the online booking to work. Worse, their next flight that is available basically makes my entire trip pointless. This isn’t a 1 day delay, the app says they don’t have a flight till Thursday night with an open seat and that isn’t even assured.  I haven’t had a vacation in a year and not only have they ruined the scheduled vacation I planned for 3 months (can’t cancel it), I lose the days, and worse, they ruined my Christmas, because by the time I get there, the other half of the family will have gone home.  I was on hold for 3 hours and 14 minutes when I heard what sounded like the VOIP server crashing and the call drop.  https://imgurDOTcom/a/UcpxFSE   It’a almost 1am   This is all around incompetence and the CEO should be fired Monday morning.  I was a huge fan of SWA. No more, I will never recommend them again, I will never be loyal to them again.  ... View more