04-11-2023
11:24 AM
For the most part, what has been come to be known as the "Holiday DISASTER" was a system meltdown that Southwest has known was a weak link in their processes.
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@parpitt1 wrote:
I too was just short of the threshold for A-List preferred in 2022, (2 legs or a few thousand points) I just checked and my account now says I have Preferred status thru 2023.
A very much appreciated gesture on SWA's part.
Same here!
I had been hoping to make a last-minute points run and then obviously didn't.
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12-27-2022
03:08 PM
12-27-2022
03:08 PM
Probably because there is no flight crew. This is currently causing the majority of the cancellations.
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12-27-2022
03:06 PM
12-27-2022
03:06 PM
Try International Help numbers. Each country is on a different call center but able to help w all issues regardless of countries. They speak English.
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12-27-2022
02:51 PM
12-27-2022
02:51 PM
See my post “not all SW fault”
not summarize, yes new staff technology was due in 2020 and the post Covid financial picture did not allow investment in 2022 but was slated for 2023. Yes SW should not have offered as many holiday routes knowing their staffing was not sufficient to handle an emergency like this.
and finally, I totally believe that if your claim is submitted respectfully noting these non weather related failures on their part that everyone will be reimbursed.
as mad as I am I’m not giving up on this very good airline. It will take time and money for them to figure out this crisis and then right everyone’s claims.
regards,
former type A turned peaceful hippie
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