Southwest Airlines Community

@James97 wrote: How does southwest do hiring for their maintenance technicians for their Hobby  maintenance hub, I've been trying to keep an eye one when they are hiring but they never seem to be hiring for Houston anymore and I will be getting out of active duty air force in the next two months. Greetings! Thanks for your service to the Air Force and defending our country!   I assume SW hiring including the positions that you mentioned is done through the SW Careers portal. To receive up-to-date hiring information by text message, I would subscribe to the SW Talent Community if you haven't done so yet: https://careers.southwestair.com/jointalentcommunity   Appreciate your willingness to serve! ... View more

@cardmary wrote: Yesterday, April 17, 2024 i was on a flight from LAS to MDW.  We landed at approximately 3:45 pm. our baggage was not delivered to the carousel for over an hour and one half!! Clearly something went wrong from the time we landed til baggage finally showed up.   we were told a person handling our plane's baggage had just walked off and no one took his place!! that's rather hard to believe, but if so, it's rather incomprehensible.   is there anything Southwest will be doing to compensate?   thanks   Greetings! I would email or send a DM via Twitter/X to Southwest Customer Service directly and see what they can offer as this message board is a customer-to-customer forum and we are not equipped to process customer needs.   The local area weather in Chicago reported thunderstorms and high winds which could have impacted ground crew operations; persons working outside are normally directed to take shelter inside if lightning is detected at or near the airport which may have described why the persons handling the luggage left the area. Not sure if that was the cause of the delay of your luggage but worth checking.  https://support.southwest.com/helpcenter/s/email-us Click on "Comment/Question", "Baggage", "Delayed Baggage". ... View more

@SWMegan wrote: Is there a way to determine what flights a promo code applies to without randomly picking destinations and dates? I've never managed to use a code because I always get the "not valid" banner and I can't figure out if it's the dates, routes, or what.  Greetings!   Make sure that you are first logged into your Rapid Rewards account, then go to Southwest.com homepage. From there you should see the SAVE25NOW promo. From there, click on the "Book by Monday" button to select the city pairs and dates. Note that there are some blackout dates, the promo is restricted to Continental US travel only, and the flight must be booked with Rapid Rewards points only with the taxes/fees paid for by cash.   On the "Select Flights" page, the green highlighted cost reflects the flights the promo code is applied to:   E.g. In this screen, a Friday flight from SAN-LAS on June 7 has the first three morning non-stop flights discounted. The three midday options starting at the 9:35am departure are not.   Hope this helps. ... View more

@h2obio wrote: will my 4' rod tube fit in the overhead? Greetings! This was asked before a few years back. See: https://community.southwest.com/t5/Travel-Policies/Fishing-poles/m-p/51914/highlight/true#M825   It is addressed in the Contract of Carriage: Oversized articles of reasonable carryon size that protrude from only one side of the sizing box or chart and, because of their fragile nature, would be at greater than normal risk of damage if carried in the cargo hold (e.g., blueprints, map tubes, fishing poles, artwork, media cameras/video equipment) are considered personal type items and may be carried in the passenger cabin if remaining onboard space permits and the item fits in an overhead bin without depriving other Passengers of sufficient overhead bin space.   With that being said, in reference to the linked thread, you'll want to make sure you'll have early access to the overhead bin to ensure there is space available. If you don't have A-List, the thread suggests ensuring that you check in right at the 24-hour mark, or purchase Early Bird Check-In or Upgraded Boarding if available. The Agent working your gate should also be advised to let them know about your need.   Hope this helps! ... View more

@klepham1014 wrote: I am so frustrated with SWA hotels. I booked 2 rooms specifically, Cottages with 2 queen beds as a non-refundable because I know that I won't need to cancel because that is the hotel and the dates that I will be travelling.  I need a total of 4 beds (hence 2 cottages with 2 queen beds).  Unbeknown to me, I checked my confirmation and the confirmation show me 2 premium king bed and it's not even cottages.  It's inside the hotel. I called the concierge but they were not help.  All they said was the relevant team confirmed there were no system issue when I booked the rooms.  I even show them several screen shots and also a video if I select the cottages with 2 queen beds the price matches my charge amount and then I select the premium king, the price was totally different.  And yet, they said I booked premium king.  I was on the phone with them for over 1.5 hours.  The last thing they offer me was that they could cancel my reservations but there is no guaranteed that I will get that amount back...I paid over $5500 for those bookings!!! I am beyong frustrated at this point.  The only reason why I booked with SWA hotels for the points to build up for the companion pass.  If I booked straight with the hotel it would have been cheaper.   Greetings:   I'm a frequent customer of Southwest Hotels. Booking.com operates the booking process. What you describe here appears to be unusual. It looks like you did the right thing by capturing the screenshots as you made your booking. At this point, I would compile and organize these to document that your intended purchase was booking the cottages.   I would capture the posted total price for both the Cottages and the Premium King rooms on the page where you fill out guest details and confirm the room descriptions are correct on this page. Next, capture the amount of the transaction posted to your credit card statement which should document the actual charges.   Now compare: If the charges match up with the posted price of the cottages but your receipt calls out the Premium King room but with the cost of the cottages, it is evident that the reps were incorrect and a serious glitch occurred on the Booking.com system that has to be rectified. Otherwise, if your statement posts the cost of the Premium King rooms, it's likely an incorrect room selection was made and submitted (if that's the case, this may not be changeable).   If however it turns out you actually paid for the cottages but were booked for Premium King, I would do a final verification with the hotel to see if you were actually booked for the Premium King in lieu of the cottages. If the hotel has you booked for the cottages, you should be good to go.   If otherwise you are booked for the Premium King room, I would gather all of the documentation and submit it to the Southwest Hotels concierge email address.   Also mention in the email that you attempted to rectify by calling the concierge line but they were not able to resolve. I would give them a few days to respond before escalating this to a dispute should they not resolve. At that point, Booking.com has an internal dispute form that you can try: https://secure.booking.com/dispute_resolution.en-us.html   Going forward, I would always book with the Free Cancelation option, even if there's a minor upcharge. This is especially true if involves higher-cost bookings and something comes up. I usually don't buy into traveler's insurance but do pay the extra few dollars for the free cancellation option as I've needed to use it a few times due to lock in price drops. ... View more

@Jmh0523 wrote: Good morning, I'd like to book a hotel with my rewards points but for over a week when I try to navigate to the website, it says it's down for maintenance (https://hotels.redeemrapidrewards.com/). Does anyone know when this went down and how long it'll be before it's brought back up? This isn't a new feature, right? Thanks! Greetings:   Try this...Log in to your Rapid Rewards account and go here: https://www.southwest.com/rapid-rewards/points/how-to-redeem/   Scroll down to "How to Redeem More Rewards with Points" and click on "Explore Rewards". Note that when I clicked on this link, it went through a number of redirects before taking me to the awardhq.com host which I assume is hosting this service on behalf of Southwest Rapid Rewards.   Next, go to "Travel", then "Hotel". After a few more redirects, you're taken to another host under the qrttravel.com URL on behalf of Southwest Rapid Rewards. From there you should be able to book a hotel with points. However, before you do this, I would consider my opinion...   My take on qrttravel.com: I have an upcoming hotel stay next weekend for job training and did a demo booking to check the value of this booking portal. The hotel that I'm staying at was not listed; thus I checked pricing for a nearby Holiday Inn which I stayed at last week:     Rates include taxes and fees:   QrtTravel.com: -38,895 Points (Refundable less $35 Cancellation Fee if made > 72 hours) Southwest Hotels/Rocket Miles: $190 (Free Cancelation > 72 hours; +2,000 CP-Eligible Points) Trivago Lowest Price: $184 (Free Cancelation) Direct: $174 w/ Loyalty Membership (Free Cancelation)   For the market in my specific area, spending nearly 39,000 points for this hotel would not be worth it for me as the points value is about $580. In contrast, using Southwest Hotels, paying $190 cash, and earning 2,000 CP-Eligible points would be far more worth it as the mark up from booking direct in return for the points is only $16. I would use the points toward a flight or something else with a better trade-off value. I can't speak for other markets (maybe my area is expensive) but just a heads up... ... View more

@wpfmsu13 wrote: Why have all flight options for business travelers been eliminated? First the Monday morning option to arrive before afternoon is gone and now the direct flight Sunday evening is no longer available.  Greetings!   I can confirm that Southwest posted a schedule change last week as I had a return flight booked later this summer that was adjusted. Several other members of this board also confirmed the changes: https://community.southwest.com/t5/Reservations/is-summer-schedule-being-adjusted-friday/m-p/170978   I assume your question is related to this. As this forum is customer-to-customer, we won't be able to confirm the definitive reason as to why your desired flight departure times were eliminated but can understand the frustration of not being able to fly out to be somewhere Monday when both the Sunday evening and Monday morning options are gone. I assume it could be either aircraft or staffing resource-related but I could be wrong.   A call to customer service may be the best option to confirm this and explore alternative rebooking options: https://support.southwest.com/helpcenter/s/article/More-phone-numbers-contact-options   ... View more