Southwest Airlines Community

It’s frustrating to find that the open seating policy isn’t always applied consistently. During my recent flight, my wife and I found several seats being held for friends boarding in later groups, even though they were technically open. This seemed to contradict the idea of "open seating" and created confusion. It might be helpful for Southwest to clarify or adjust the policy to prevent seats from being reserved in this way, ensuring a fairer boarding process for everyone.             ... View more

@YeahNoMaybe wrote: Just a few days ago on an Orlando-Houston flight....  I was in the A group.... I boarded to find one of the pre-boarders has managed to find enough hats, food bags, jackets, etc. to save EIGHT additional seats for his party boarding later... NINE seats total (including his)... an entire row and a half saved...  NINE SEATS... I wanted to look at him and say, "You, SIR, are the exact reason Southwest is going to begin assigning seats." Unbelievable. It is an inconsistency if the preboarders only get one helper, but then can save this many seats it would be easier just to let everyone board with the preboarder.    So no they aren't supposed to do it that way.     ... View more

Awful flight experience. I would also be frustrated if I was on this flight. I wonder what happened and why the passenger was allowed to board again?  I’m sure the FA’s were not pleased either.  ... View more

I stand by my last first post. That behavior from an FA is inexcusable. ... View more

I agree with dfwskier.                                    ... View more