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The part of the policy you are referencing is for "Extra Time" boarding. Those with disabilities that request to preboard still board before everyone else.
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It is true that this complaint comes around regularly but I don't understand why it is so hard for people to keep the confirmation email when they book the flight. Then you don't have to scramble when doing expense reports.
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Here you go: https://www.southwest.com/html/customer-service/baggage/special-luggage-pol.html#baggage_special_luggage_pol_tab_list_tab_14
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You will need to call Customer Service and they would be able to combine all of your reservations under one confirmation number.
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If you are attempting to earn points through third-party, i.e., not from SWA directly, that third-party controls when/if/how many/etc. points get deposited into your Rapid Rewards Account. If there is an issue, you need to reach out to the third-party, not SWA. Unfortunately, if that is Harry and David's terms, then it sounds like you do not qualify for the points.
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Just remember that vouchers do not cover taxes.
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Southwest isn't who you need to contact. Chase handles all that. Call the number on the back of the card and they will be able to help you.
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04-09-2019
09:02 AM
04-09-2019
09:02 AM
Unfortunately there isn't a number for you to call to check the status. How it works is after you file the report, the third-party company that handles the lost and found will reach out to you if your item is found. At this point, all you can do is wait.
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They do offer it to those that are in uniform. Isn't the point of being in the military to serve our country and not get special treatment anyway?
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03-22-2019
10:10 AM
Southwest generally does not reimburse for hotels. If an agent gives you a hotel voucher, it usually is a discount voucher. Since your flight was delayed due to a mechanical issue, you will probably only get a Southwest voucher to use on a later flight.
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03-15-2019
09:48 AM
03-15-2019
09:48 AM
Just as an fyi, Southwest will preemptively cancel flights when there is a severe storm forecast for the area. They would rather just cancel the flight than have passengers sitting around in hopes of the flight taking off after hours-long delays, etc.
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Why ground a plane that is safe to fly?
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03-12-2019
10:26 AM
03-12-2019
10:26 AM
The Max is safe, with regard to the recent incident, the captain was young with very little experience. Name a car model, if one of those crashes twice, are you never going to get into that model car again? Southwest has one of the best safety records and has some of, if not the, best training. The flight I'm scheduled on this weekend is scheduled to be a Max and I have no hesitation.
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03-12-2019
10:22 AM
The Max is safe, with regard to the recent incident, that pilot was young with very little experience.
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I'm pretty sure it's a use it or lose it credit but you can always call the number on the back of the card to verify.
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02-11-2019
01:22 PM
02-11-2019
01:22 PM
Send a quick email to Customer Relations throught the contact us link on Southwest.com and they will respond with a letter as to why the flight was canceled that you can send to the Travel Agency for insurance purposes. You should get a response within a day or two after you email them, possibly even same day.
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02-05-2019
02:56 PM
02-05-2019
02:56 PM
I hate to be the bearer of bad news, but generally once the status goes to "Candidate Withdrew" there is no way to reactivate the application. You have to wait and reapply when the position reposts. Sorry....
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Unfortunately, you won't be able to change the Companion Pass holder. When the card is used, Chase sends points to SWA to the account holder's Rapid Rewards account and when enough qualifying points are earned, SWA awards the Companion Pass and the holder of the Companion Pass can't transfer it to someone else. You would need to contact Chase and change the Rapid Rewards account where the points are sent and re-earn the Companion Pass under the new account. I'm guessing you would need the CEO's permission since he is the primary account holder of the card. Hope this helps.
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You can have it added onto the reservation but, when you arrive at the airpot, you will still need to let an Agent know that you need a wheelchair and they will summon it for you.
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Unfortunately, once is says closed complete, your application is no longer being considered.
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Since you worked there for part of 2018 and no longer working there, Southwest should mail it to you. Won't be for a couple/few weeks though, probably.
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01-15-2019
08:58 AM
1 Love
Southwest will generally cancel flights due to a known storm when they are pretty confident that they won't be able to fly. That said, you can can change your flight at the counter, customer service, or do it online for free if there is a travel advisory for your departure or destination city; just check the home page.
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For Southwest to maintain a database of every Customer's travel funds, that would be expensive and fares would have to increase as a result. I think it's great that Southwest allows changes to reservations without changes fees, etc., don't you? I don't think it is unreasonable to expect a Customer to be responsible for their own travel funds. If it was cash, wouldn't you keep an eye on it?
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It's truly disappointing that this happened to you but your displeasure should be directed toward Chase (the provider of the credit card) because it's actually Chase employees who offer the card at the airports, not Southwest Employees.
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12-21-2018
09:31 AM
1 Love
I think Southwest still offers Passengers with the fear of flying with a complimentary book to help alleviate those fears. Reach out to their Customer Relations and ask. Also, as you're boarding your next flight, if you ask to speak to the Pilot, they usually will chat with you for a few minutes. Southwest is good that way. Hope this helps!
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Additionally, Sundays are one of the more expensive days to travel because people are going home from their weekend getaway to get to work the next day and Florida is a very popular destination in the colder months.
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It is disappointing that people take advantage of preboarding. What's the adage, you reap what you sow?
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Yes, you can preboard if you need assistance boarding or have a specific seating need.
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