Southwest Airlines Community

I agree those with real disability need to board.  I’m 62, spinal fusion in 2 places. Paid to be placement 1 and there are right now 11 wheelchairs.. of which 5 are empty as the people in them just got up and walked with no problem down the terminal to grab something to eat..  people have no shame abusing the system then just smirk at you once they take all the front seats ... View more

How can you claim Southwest Airlines delay compensation ? You can file a claim for up to $700 (€600) per person with the aid of AirHelp. We have made it easy for millions of travellers to receive the compensation they are due. We take care of all the paperwork and legal issues for you so you don't have to. you can calling +1-888-366-5231 or by using one of the ways mentioned on the Southwest Airlines Contact page: https://www.southwest.com/contact-us/contact-us.html ... View more

@TheMiddleSeat I don't know about the number of forms of payment, what I observed is that in the voucher form of payment you can use multiple vouchers. When you have entered one voucher, you will see that the text boxes for entering the vouchers is still there, and you can continue to add vouchers. I successfully added six of them, and then added my card to pay the balance as the second form of payment. And that worked for me.  ... View more

You could be on a black list,or you could be in a country that cannot get to the SW web site. The web site is not available to every one in the world in every country in the world.   Your solutions:   1) Use a VPN .or.   2) Click on "contact us " below to get to Twitter or Facebook .or.   3) Try the SW app chat function.   ... View more

@Elizabeth3203 wrote: @edruiz10 wrote: Today was my first and I think will be my last time traveling with southwest since they don’t offer boarding priority, for service members on active duty, like others airlines.  Members of Armed forces will board Air India flights before other passengers on the new initiative in its boarding announcements, stating "Air India would  to soldiers, making it mandatory for them to visit the booking office. Air India??????? I didn't know I could fly Air India from Baltimore to Chicago. ... View more

@Carizzma17    For your protection I highly recommend editing your post to remove your email address as this Is a public forum and the last thing you want is to have your email compromised.     For information on how to obtain your W2 check out this Knowledge Base article: Former Employee W2 Form Information     -Blake ... View more

@jquebby wrote: I purchased my ticket January 12, 2020 for travel January 14th.  I also purchased EBCI.  I was able to use it for my outbound flight but not for my inbound flight because I ended up changing my travel to leave one day earlier. Because the EBCI is non-refundable, Southwest is unwilling to give me a refund.  I have already taken to Twitter to express my displeasure about this and will never again waste my money for this product.  I will simply wait ask at the boarding gate when I arrive if there are any more A zone slots available.  I would rather pay $50 for that than waste the $25 for EB and get nothing.   The closer to 36 hours pre flight time you get, the worse the value of your EBCI. Why - because EBCI positions are allocated based on when they are purchased. If bought within 24 hours of flight time it is worthless.   'As far as EBCI refundability  goes, you yourself said "Because the EBCI is non-refundable, Southwest is unwilling to give me a refund." so you seem to understand that it is nonrefundable.   You do know what nonrefundable means -- don't you? You may not like it, but that is the rule. ... View more

@MSYTraveler wrote: You speak nasty.  Are you the designated travel fund advisor for SWA?  The company should be transparent about all customer transaction business.  While it is "your money," it's not apparent on the website in an easy to find format.  One has to dig to find it, then have kept up with each confirmation from that flight in order to input the info.     Feel better after your rant?   Actually, Southwest listened to it's customers. All travel funds created after December 2 are available to view and use on the website - no confirmation numbers needed. ... View more

It turns out this is a generic, catch all error. For assistance researching your individual issue, please reach out via the options at https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US. Thanks! ... View more

@KiwisMom99 I quickly checked American, Delta, United, and Frontier and only Frontier allowed one small pepper spray container in a checked bag. Seems like Southwest's rules are pretty standard for the industry.   --TheMiddleSeat ... View more

It is true that this complaint comes around regularly but I don't understand why it is so hard for people to keep the confirmation email when they book the flight.  Then you don't have to scramble when doing expense reports. ... View more

Boeing is trying to issue a fix for the Max 8 and the FAA is making sure it is well tested. Please call them and tell them you have determined it is already safe and no need for updates. @basslaw2010 wrote: The Max is safe, with regard to the recent incident, that pilot was young with very little experience.   ... View more

Thanks for all these suggestions!  Will try to take a phone photo of the voucher, which looks like a SW ticket, and the Marriott bill and get it to SW on Monday.  Will also try calling Marriott and seeing if they didn't follow procedure.  Stay tuned! ... View more

You can visit this blog for your assistance. Visit https://www.wahyd.com/blog/wheelchair-van-rentals-in-chicago/ . ... View more

Thank you for this. I have booked this flight and confirmed it’s not on an “aircraft type” that may be cancelled.  Hoping third time is a charm.   ... View more

@bonvoyagesafely wrote:     Has Southwest given any indication or reassurance about this training? Was this training made mandatory, or can it be? I know that we don’t have enough information at this point to be certain but it seems like a worthwhile investment to me to proactively ensure all pilots get this training ASAP before flying the 737-MAX’s again - a worthwhile investment both in terms of critical safety and in terms of reassuring customers with flights coming up on Southwest, such as myself. My fiancée and I are traveling Seattle to Providence, and then Albany to Seattle in the week before April to visit aging grandparents (in rapidly declining health in one case). We’d really rather not postpone, but given Southwest’s lack of action or accountability on this matter we may feel that we have no choice.    Why yes it has. Accoring te the SW pilot's union:   "We now have Extended Envelope Training (EET) in addition to our regular annual training and since SWAPA and others have brought awareness to the MCAS issue, we have additional resources to successfully deal with either a legitimate MCAS triggered event or a faulty triggered MCAS event.   SWAPA also has pushed hard for Angle of Attack (AOA) sensor displays to be put on all our aircraft and those are now being implemented into the fleet. All of these tools, in addition to SWAPA Pilots having the most experience on 737s in the industry, give me no pause that not only are our aircraft safe, but you are the safest 737 operators in the sky.  ... View more

@basslaw2010 wrote: I'm pretty sure it's a use it or lose it credit but you can always call the number on the back of the card to verify. The terms that I saw were "per year" and I'm expecting that if you don't use it, it goes away and is replaced by the $75 in the current year.   I haven't seen any mention of it rolling over.     ... View more

That’s what I thought. Thank you! ... View more

@awebb1980   Yes, I firmly believed that several passenger like you did experience the delayed flight due to bad weather. I am sure I have seen many posting for the last few months. For some reason why they don't always informed their passenger fearing backlashes from angry or frustration passenger.   You can call the cutomer service number at  1 (800) 435-9792 or (214) 792-4000 or write it to:  Southwest Airlines Co. 2702 Love Field Drive. Dallas, Texas 75235. Hope this will helps. ... View more

@Lmkel68   You are very much welcome! 🙂 ... View more