Southwest Airlines Community

Might I suggest that you review FEDERAL LAW before posting such comments as recommendations to Southwest? ... View more

I was told it would show up at 8 AM CST. So basically in the next few minutes.  ... View more

My CP expiration date is now correct, showing 12/31/24.  Thanks Middle Seat for the informative back and forth.  All good. ... View more

Be warned.  Those through-passengers get dibs on the seats.  Paid $50 for an upgrade and got A3 to give my tall son a better chance at an exit row window seat.  The seats were gone.   ... View more

@floridaguy--no pilot apologies on any on my three flights this year.  In fact, all three flights were only 1/3 full. ... View more

No, the phone agent booked my son as a courtesy since the flight was coming up.  Turns out she booked his RETURN flight for the same day as his outbound flight.  I am sure it was an accident, but learned this when I couldn't check him in last night.  Had to book a ticket for him with my points while this is getting resolved.  So It couldn't have been a true companion pass or his reservation would have been tied to mine.  The phone agent couldn't do anything for me last night because the case is still open. ... View more

To my dear legal scholar,   The judge does not have to agree to a settlement if the plaintiff wants to withdraw the case.  I don't know where you get your information.  I anticipate that the case will be SETTLED and the complaint withdrawn.   Please do some research before responding to posts.  Thank you. ... View more

According to the fine print, both the sender and the receiver must be Rapid Rewards members. Have that person sign up and then within their account do a flight credit lookup (my account / payment).    --TheMiddleSeat ... View more

Thanks for the reply and the info!  ... View more

See if you have a boarding pass.  I was confused once because I saw a message that said I needed to check-in at the airport even after I checked in.   ... View more

You bring up an interesting point.  You sit in the middle, and if someone wants the seat, you move to the aisle or window and say go for it!   Interesting.  I guess you can do that because you are choosing any open seat.  It is kinda like preboarding.  You are required to "self declare" as a person in need, but you must do this on each flight.  That says that the declaration expires at some point after you make the declaration.   So, I guess you can "self declare" as a person in need, get your seat, then withdraw your declaration.  Interesting. ... View more

I haven’t received such communication (nor seen that) where it states travel in January 2023 counts towards A List or Preferred renewal for ‘22 as well as ‘23.  The only comm I’ve received is one stating they would be reviewing all accounts where the cancelled flight would have qualified for the new tier and to standby for an additional communication.  I’m still waiting.   ... View more

Jean, correct. The gate agent announced only 81 passengers on our 30 Dec flight, departed DEN at 5:05am. Only about a dozen checked bags. That is the point I realized that SW has a problem…if half-full flights with virtually no checked bags are flying…and you still have a hangar full of outbound bags that aren’t moving anywhere…and there is no communication with any customers on the disposition of their bags…then there is a breakdown somewhere. Update to my original post: Today the 800 number rep (Gabriel) said that he’s hearing from other passengers that Denver is only going to FedEx bags, not send them onward or allow local passengers to just pick them up…but he clarified that is not a stated Southwest policy, only what he’s hearing, and that he has no means of communication with DEN BSO to clarify. ... View more

I fly a few times a week with good ol’ SWA and finally got a gold bag snack mix again today on SJC-DAL. I think they might still be using up those genetic white pretzel bags at certain hubs because I haven’t seen it anywhere else this week (long, short, midrange) despite their reappearance elsewhere. I was told weeks earlier it was a supply chain issue, like so many things right now.   I loved the peanuts of old (they went great with a Friday flight home cocktail, ahem) but I too have been enjoying the snack mix, which popped up around last Spring. Hope they keep them around a while. ... View more

You be paying the tax and landing fees with $$ rather than a travel voucher.  If the flight is really inexpensive (less than $100), I have seen the tax and fees be something like $30+.     I also may remember that maybe you can only use 2 travel vouchers per person per reservation and have to pay the difference?  That's not what you are saying though. ... View more

  On Dec 24, 2018 I booked 2 SW flights #3813 Atl>Bos arriving in Boston on 5/5/19 at 11:25am to later take a Virgin Atlantic Flight from Boston to London. This was a trip I had been planning with my 2 grandchildren for a year...a college graduation celebration.....one grandchild accompanied me from Atlanta and the other we were meeting in Boston (where he lives) to fly to London. Less than 24 hours before our flight from Atlanta was to leave (8:45am),  I received a message from SW that Flight #3813 had been cancelled due to MAINTENANCE/MECHANICAL issues (a Max 8 , I assume). In a panic I called SW, held 10 minutes and spoke to an agent that put me on hold to find a resolution when we were disconnected!!! Another 10 minutes wait had me talking to Lou, who informed me that the next SW flight was Atl>St Louis>(???)>Boston and had me arriving in Boston at 10:55pm (35 minutes AFTER my VA flight to London!!). When I asked what I should do, he had no solution and offered ABSOLUTELY no help!!! In an even bigger panic, I called Delta and booked Flight #1538 with a very sympathetic agent but unfortunately at $713. for 2 last minute flights! I had to charge these flights on a credit card that I was going to charge our 2 weeks expenses in London and Paris! I know you are hoping this is the end of my story, as am I,  but the horror continues as I tell you that unbelievably on the return trip to Atlanta my bag was lost (my granddaughter got hers, we checked in and tagged our bags at the same time) and 14 days later as I am sending this email, I still don't have it!! I don't guess I need to tell you how many calls I've made on this!!! This is my first experience with SW and I had heard that your airline values its customers....but l say that YOUR company has single handedly turned this 67 year old grandmother's dream trip with her grandchildren into her worst nightmare!!   ... View more