Southwest Airlines Community

  Question: Can I breastfeed or pump onboard? Answer: Of course! Moms are welcome to nurse and pump onboard.   Question: What about traveling with breast milk and ice packs? Answer:  The TSA provides information for Customers traveling with breast milk and ice/freezer packs on their website.   Question: Are there electrical outlets onboard for me to plug in my pump? Answer: Because our Passenger seats are not equipped with electrical outlets, there is not a place for moms to use an electric pump onboard. As such, only manual or battery operated pumps can be used onboard.   Question: Does my pump count as a carryon? Answer: A breast pump does not count toward the carryon limit.   We look forward to seeing you and your little one soon! ... View more

  1. Navigate to Southwest.com   2. Click the Enroll link in the top right corner.      3. Fill out the required fields in the Create Account form.     4. Complete by clicking Create account!       ... View more

  Customers are eligible to request credit for past flights, provided travel took place within the past 12 months and their tickets were revenue bookings.   1. Log into your Rapid Rewards account.   2. Click MANAGE ACCOUNT.     3. In the Request past points quadrant, click Continue.     4. Check the bulleted criteria to ensure your trip qualifies. Enter the confirmation number from your past trip, and click Get points.     VOILA! You will receive qualifying points within 48 hours.    Note: If you receive an error message after clicking Get points, it's likely the request conflicts with the five bulleted criteria. Please don't hesitate to contact us via any of these options if we can take a deeper look.    ... View more

  Current TSA directives restrict access beyond the security checkpoint to ticketed Customers only. Security documents, or Non-Passenger Escort (NPE) passes, may be given to someone who is meeting or escorting:   1. An Unaccompanied Minor (children age 5 to 11 traveling alone   2. A person with a disability   3. Young travelers under 18   4. Family members of arriving and departing U.S. military service members who have been deployed or are being deployed   Anyone with a legitimate need for passage may request an NPE pass from a Southwest Airlines Customer Service Agent at one of our ticket counters. In the event that our ticket counter is closed, Customers may go to the Baggage Service Office for assistance. We will not be able to provide a NPE pass if the security checkpoint has closed for the evening; however, Unaccompanied Minors will be escorted by an Employee to the greeting parent/guardian at a convenient location in a non-secured public area (the Baggage Service Office, ticket counter, or immediately outside of the security checkpoint).   ... View more

  Tip #1: Plan ahead. We typically aim to release flight schedules six months in advance. Once a new schedule is posted, Customers can head to Southwest.com and book. On any given flight, we offer a limited number of discounted Wanna Get Away fares with varying price points. When the lowest fare sells out, the next lowest available fare will display on our website – and so on, and so forth – until all discounted fares sell out. During peak times (summertime, holidays, spring break, etc.), discounted fares can, and do, sell out quickly, so we always encourage you to book as far in advance as possible.   Tip #3: Be flexible. Dates and times are not created equal. Less desirable flight times (early morning, late night, weekday, etc.) are often more affordable since they are in lower demand. The best way to search for low fares is by using the Low Fare Calendar on Southwest.com.     Here, you’ll type in your city pair and the month you’re traveling, click “search,” and receive a calendar view  of the lowest fares available on each day.                          Looks like I’ll be heading to Ft. Lauderdale on Tuesday, November 12!     Tip #3:  Subscribe to  Click ‘N Save emails. Each week we’ll send you an email letting you know about any discounted fares. Simply scroll to the bottom of Southwest.com, and look for the link to our Click ‘N Save email sign-up.     Tip #4: Be Social We always announce our biggest fare sales on Facebook, Twitter, and Instagram, so follow along, and you’ll be among the first to know! ... View more

  1. Log into your Rapid Rewards account.   2. Proceed to flight booking.   3. Enter your desired flight information.   4. Click the radio button for Points, and hit Search.         5. Browse fares in points, and book as normal!     ... View more

  1. Log into your Rapid Rewards account.   2. Inside My Account, scroll down to Profile information, and click Edit.   3. Type your KTN into the Known Traveler Number field, and hit save.   Now whenever you're logged in while booking, your KTN will automatically be included on your reservation. ... View more