Southwest Airlines Community

Hi @humadyn,   As a general rule, it will be more expensive to book travel close to your travel date. But, if you've got some flexibility, a great tip is to use our Low Fare Calendar to find the best prices available throughout the month. Also, travel tends to be a little cheaper on Tuesdays, Wednesdays, and Thursdays. Booking up to two weeks, or even one week out will often save you a little money as well.    ... View more

Hi DaniR,   I'm so sorry to hear about your GoPro Camera - there's no doubt it's frustrating to realize that something (particularly something valuable) has been left behind. I'm glad to hear that you've filled out a Lost and Found form. We've got your information on file, and we'll keep an eye out for your camera. If it's found, we will be in touch with you promptly so we can reunite you with your camera.    ... View more

Hi @matisoff,   Travel funds can be used for one year from the original date of purchase, for the person to whom they originally belonged. In other words, you can use your own funds to rebook a trip for yourself, and you can use your wife's funds to rebook a trip for her.    Happy Traveling!   ... View more

Hi @cgstapp,   Schedule changes are tough calls, as we know that they will inevitably change/remove routes that some of our Customers use regularly. That said, booking point-to-point, as you mentioned, is always an option. If you are having trouble finding a route, one of our Customer Support and Services Representatives will be happy to help you create a booking. You can reach them at 1-800-I-FLY-SWA.    ... View more

Hi @trgray,   Thank you for posting in the Southwest Community. We know that multiple boarding passes on the mobile app is a feature in high demand, and we've relayed it to the appropriate groups.    ... View more

Hi @goheelslhd,   We take your account security very seriously, and we certainly want to understand this situation better. One of our Customer Relations Representatives will be able to review your account with you and walk through the history of transactions. Please contact us at 1-855-234-4654 for assistance.    ... View more

Hi @Lesa0412,   Most garment bags are compliant because the are soft-sided and can be folded to fit into the overhead bins.      ... View more

Hi Craig,    Sounds like we need to take a look at your account and walk through it with you to see what's going on with the AList Promotion. You'll need a Customer Relations Representative to help with this task, and you can reach one at 1-855-234-4654.     ... View more

Hi @jpack,   Yes, you'll have time to make your connection. Our schedule planners are careful to take those things into account when publishing routes. All our flights at ATL arrive at/depart from Concourse C. We hope to have the opportunity to serve you this summer!   ... View more

Hi @lidowolverine,   I marked @chgoflyer's response as an accepted solution because his answer is correct -    "Base points from partner activity do count towards CP.  Bonus points do not.   The exception is the Chase Rapid Rewards Visa card. All points -- base and bonus -- count towards CP."   We're here to help if you have additional questions, though! And if we misinterpreted the question, let us know that too. We want to make sure you get the answers you need!   ... View more

Hi @edunn2053,   Thanks for posting in the Community! There's a lot of knowledge here, but a few details will help us get you the information you need. Are you inquiring about a service animal or an ESA (emotional support animal)? The documentation required varies between the two.    Service animals and ESAs are not subject to the pet fee.    ... View more

Hi @BHSurfer and @fly,   Surfboards are $75.00 per board to check, and they must be transported with the keel removed to prevent damage to other baggage.    ... View more

Hi @elizbeeds,   Our Customer Relations Department can assist you in getting a receipt for your WiFi, and the quickest way to get in touch with a Representative is through Twitter (@Southwestair). You can also reach us on Facebook by sending a private message.    We want you to enjoy every part of your Southwest Airlines experience, and we'll be glad to help get you the appropriate documentation for your WiFi purchases.    ... View more

Hi @Tammy5137811,   Thank you for posting in the Southwest Community. I wish a better experience had prompted you to come here, but we value all the feedback we receive, both the good and the bad.    You're right, you have many choices when you fly, and we don't take it lightly that you've chosen us. Fortunately, negative Customer Service experiences are the exception, not the rule, at Southwest Airlines. Our Employees and our Culture are known for Hospitality, and I'm sorry we fell short when you traveled with us Monday. I'm confident that your next experience with us will be more consistent with the friendly airline you've come to know and expect.    Looking forward to serving you again soon,   ... View more

Thanks for your vigilance, @chgoflyer. I'll provide an update when I have one for you.   ... View more

Hi @lslayton,   You should have received an Early Bird receipt at the original time of purchase, in addition to the confirmation email. If you need one, reach out to us on Twitter (@Southwestair) and a Customer Representative will be able to get one to you!   ... View more

@CareforNOLA,   That's great news! Thanks for sharing your update!    ... View more

@TorryH,   On behalf of Southwest Airlines, I am deeply sorry for the difficult situation your family is in at this time. It is always an honor for us to connect people to what, and who, is important in their lives. We are grateful that you and your family have chosen to fly Southwest, and we look forward to continuing to serve you under better circumstances.    ... View more

Good to know, @speppelman. Thanks for throwing your favorite destinations in the ring for our consideration!      ... View more

Hi @Catalina95,    Yes, we are able to accommodate your boyfriend's guide dog. When a Customer has a large service animal, we recommend that you visit with one of our Customer Service Agents at the gate and let them know you require a seat in the front row, where there's a little extra room. They will provide you a preboarding document that will allow you to get on a little early and get comfortably situated.    Looking forward to having you onboard!   ... View more

Hi @DancingDavidE,   Send me a screenshot of the error message you're receiving. These things are tricky to diagnose without visuals, but we'll get it sorted out as quickly as we can for you. I'm sorry for the trouble.    ... View more

Thanks for the suggestion, @Caseroo, and thanks for posting in the Southwest Community. Though we don't have any plans to amend our policy on travel funds, we appreciate hearing your perspective, and we will always take Customer feedback into consideration.      ... View more

Hi @CarolG,    Customers have one full year from the date of purchase to use their travel credit, and we encourage our Customers to take full advantage of our friendly policy. As an exception, we are sometimes able to offer Customers a little more time to use a portion of the amount that was available at the time of expiration.    The best option is to apply the travel funds in full to a trip that occurs before the funds expire.   ... View more

Hi @ytang26 and @wiolsn,   Both of your situations would require taking a look at your personal information and travel history with us, and that can only be done by one of our Customer Representatives. Please reach out to us on Twitter (@Southwestair) or Facebook, or give us a call at 1-855-234-4654.   ... View more

Hi @jlyerger,   Currently, Southwest offers mobile boarding passes for reservations containing one passenger. If you'd like to be able to use mobile boarding passes, you can book your family's reservations individually. Otherwise, they can be printed at home or at the airport.    ... View more

Hi @Catherine543,   We're here to help! Have you checked your reservation to see if the KTN is already entered? It sounds like it might be, and that's why the system isn't giving you the option to enter it.   ... View more

Hi @Anubisjeff,   I'm sorry you're experiencing this frustrating glitch. We're aware of the issue, and we're working on a fix so that you'll be able to see all reservations booked through your account.    ... View more

Hi @janmecom, Rapid Rewards Accounts cannot be shared or combined. Each individual receives credit for the flights that he/she flies.  ... View more

Hi @fly, Yes! Typo - we also fly to San Jose, California, which is SJC. I've corrected it in the post.  ... View more