Hi @rkstritt,
Were you able to get in touch with someone? A faster way to get in touch with a Customer Representative is to reach out through Facebook (send a private message) or Twitter (@SouthwestAir).
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04-05-2017
05:44 PM
04-05-2017
05:44 PM
Hi @SoWeTurel,
I'm back with some helpful info!
To include the Southwest iPhone app in the search on an iPad, enter Southwest Airlines in the search field at the top right, press Search. Then, tap the “iPad Only” button at the top left of the menu bar and select “iPhone Only.” This will expand the search to display iPhone only apps as well, and you should see the Southwest app in the results.
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The correct link is https://www.southwest.com/flight/travel-funds-search.html. Apologies for any frustration, @pegjust
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@PDFelter and @chgoflyer,
After consulting with one of our Chase Visa Rapid Rewards Liaisons, I have a clarification on the Refer-A-Friend promotion:
"Chase’s Refer a Friend promotion offers 5,000 points to the Referrer for each Friend who is approved, up to a maximum of 10 Friends per year (50,000 points). And all Chase Rapid Rewards Points are also Companion Pass Qualifying Points. So the 5,000 Refer a Friend points will count towards Companion Pass. Now , this is a Chase promotion, so if there are further questions, you'd want to contact Chase to get the full Terms and Conditions."
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04-05-2017
02:22 PM
04-05-2017
02:22 PM
Ok, that's a wrap! Thanks to everyone who stopped in and asked questions about TSA PreCheck! Also, special thanks to @KaylaR for her time and expertise.
Still have questions? No problem. Search through the questions on this board to see if someone else has already posted a similar query. If not, post your question and let the Community do its job - we're here to help, and we've got a lot of knowledge to share. It won't be long before you get an answer.
See you in the forum!
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Hello Southwest Community!
The TSA is making some changes to its Pre✓® Program. We recently published an article about it over on Stories - you can check it out here.
If you have questions about the TSA Pre✓® Program, you can join us today, Wednesday, April 5, on the Check In Board from 1:00 p.m. - 2:00 p.m. CDT. Post your questions to the board using the yellow "Start A Discussion" button, and we'll have an expert responding in real time.
Thanks for being part of the Community!
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04-04-2017
06:48 PM
04-04-2017
06:48 PM
Hi @SoWeTurel,
I'm reaching out to our mobile app folks for a little insight on this issue. I'll report back when I've got some information for you.
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04-04-2017
06:36 PM
04-04-2017
06:36 PM
Hi @alan870620,
We aren't able to reprint a used boarding pass. However, if you'll reach out to us on Twitter (@SouthwestAir) a Customer Representative will work with you to provide documentation for your employer.
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04-04-2017
06:26 PM
Hi @quiltingchick,
Welcome to the Southwest Airlines Community! Here is a list of acceptable forms of identification, provided by the Transportation Security Administration. You will also find a link to FAQs at the bottom of the page, which I encourage you to check out!
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04-04-2017
06:22 PM
04-04-2017
06:22 PM
Hi @jhalt,
Welcome to the Southwest Airlines Community.
We love it when Customers take advantage of our Bags Fly Free policy, but Customers are also more than welcome to bring along a carryon item plus one small personal item when they board the plane. Everyone travels differently, and everyone's style will vary a little bit.
Of course, our top priority will always be the Safety of our Customers and Employees. If you observe a situation that you believe will interfere with your Safety or the Safety of others, please immediately alert a Southwest Airlines Employee so we can assess the situation and take corrective action.
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04-04-2017
06:15 PM
04-04-2017
06:15 PM
Hi @PDFelter,
The 10,000 Rapid Rewards Points that you earn through the referral offer will not count toward a Companion Pass, they will only count toward your total available balance.
*EDIT*
Rapid Rewards Points earned through the Refer-A-Friend promotion will count toward a Companion Pass. See updated response below.
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04-04-2017
06:13 PM
04-04-2017
06:13 PM
Hi @jhalt,
You can begin using your mobile and electronic devices when the airplane reaches 10,000 feet. The Flight Attendants will make an announcement to let you know when it's Safe to begin using your devices as well.
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04-04-2017
06:03 PM
04-04-2017
06:03 PM
Hi @OldManinanS2K,
I've reached out to Southwest Vacations for clarification on this - I'll report back when I've got an answer for you!
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Hi @Terry9,
Of course we're listening! Thanks for posting in the Southwest Community!
We're proud to offer a selection of free live TV channels and select on-demand TV episodes from popular series. We also have a selection of movies that are available for $5 each.
While we don't have plans to provide outlets or charging stations onboard at this time, I do have an interim option for you that will help solve the problem! Send me a private message with your Rapid Rewards number and mailing address, and keep an eye out for a package from Southwest Airlines!
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04-04-2017
12:56 PM
04-04-2017
12:56 PM
Hi @SaraLynn,
The TSA (Transportation Security Administration) is a separate entity from Southwest Airlines. You can consult with them about their policies and procedures regarding non-KTN NPEs who are escorting a KTN/GEC passenger.
There may be accommodations that can be made, but you will need to obtain an official response from TSA. You can contact them at (855) 787-2227 or email TSA Cares.
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04-04-2017
12:47 PM
04-04-2017
12:47 PM
Thanks for the feedback, @j2017. We don't currently have plans to change or amend our open seating policy. I know that isn't the answer you are looking for, and I'm sorry, because I know that it probably only causes further frustration for you.
We count on our Customers to be courteous to each other, to enjoy - not take advantage of - the open seating policy, and to be respectful of others on the plane. If you do see someone abusing the policy, you are welcome to inform an Employee. This isn't meant to be dismissive, it is meant to underscore the fact that your concerns are important to us, and that we will do everything within our power, and within reason, to help make your travels as pleasant as possible.
The majority of our Customers navigate open seating easily and comfortably, with a small minority (perhaps misunderstanding the policy, or perhaps intentionally) attempting to hold multiple seats/rows for other Customers. There is no denying that this is inconsiderate, and I am sorry that your travels have been negatively affected by the few who abuse the system.
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04-04-2017
12:34 PM
04-04-2017
12:34 PM
Hi @DJHGoBlue,
Sorry to hear you're still having trouble with the app. Send me a private message with your Rapid Rewards number and a screenshot of the error message that you're receiving.
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04-04-2017
12:24 PM
04-04-2017
12:24 PM
I've submitted the information that was provided by this thread to our folks in technology. They are working to diagnose the issue, and I'll post an update when I have it!
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04-04-2017
12:22 PM
04-04-2017
12:22 PM
Hi @callmarie,
This is actually a question for the TSA. They have a great tool you can use here to search for whether or not your item is allowed in a carryon bag.
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04-04-2017
12:18 PM
04-04-2017
12:18 PM
Hi @SaraLynn,
Yes, you can talk to the Customer Service Agents at the ticket counter about obtaining an NPE (Non-Passenger Escort) document that will allow you to assist your mom to the gate. Looking forward to seeing you both soon!
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04-04-2017
11:31 AM
04-04-2017
11:31 AM
Hi @chgoflyer and @j2017,
Enforcing any kind of rule about seating, when seating is very clearly and explicitly open, would be an inconsistency. Open seating has proven to be effective and overwhelmingly successful for Southwest Airlines. As with any policy, there are going to be some for whom the situation is bothersome or not preferable. Naturally, we want everyone to enjoy flying with Southwest Airlines, and part of that experience involves open seating.
If you ever do find yourself in a situation where the seats available are not suitable, please let a Flight Attendant know. We know there are circumstances where it's necessary to have a particular seat, and we are more than willing to accommodate you.
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04-03-2017
05:17 PM
04-03-2017
05:17 PM
Hi @travelmus,
Thanks for posting in the Community! Happy to have your voice in here.
We don't have a policy for or against the saving of seats, as that would be a contradiction to our open seating policy. That said, if you are having trouble finding a seat you like, or if you have a need for a specific seat, please let a Flight Attendant know. Your Safety and comfort are important to us, and we're happy to help accommodate you.
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04-03-2017
05:12 PM
04-03-2017
05:12 PM
Hi @UghSWA,
This more than likely has to do with the way the voucher payment was distributed across the reservation. It sounds like one of the tickets was fully covered by the voucher, and a very small portion was used to cover the second ticket. The remainder of the second ticket was probably paid for with a credit card.
Funds must always remain with the person to whom they originally belonged. So, in other words, your funds can be applied to a new reservation for you, and the other person's funds can be applied to a new reservation for him/her. We're proud to be able to offer Customers a friendly policy that allows them to use their funds for a full year. Just keep in mind, travel must be completed by the expiration date, not just booked.
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04-03-2017
11:36 AM
04-03-2017
11:36 AM
Hi @dennydfw,
I'm sorry you've had difficulty making reservations. Will you send me a private message with a screenshot of the error you are receiving? I'll be glad to take a look and help figure out what's going on.
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A better airport experience for air travelers is a priority for both Southwest Airlines and the TSA. As such, we worked with our friends at the TSA to create the following post with information that can help make your summer travel easier.
As many frequent travelers know, TSA Pre✓® offers expedited security screening for trusted travelers at airports nationwide. With a TSA Pre✓® Known Traveler Number documented in a reservation, Customers receive a TSA Pre✓® designation on their boarding document and enjoy all the benefits of a more efficient security check point experience. With TSA Pre✓®, Customers breeze through security lines without removing shoes, belts, laptops, liquids, and light jackets. Aside from creating a better travel experience, it also ensures a safer air travel system for our nation.
TSA Checkpoint Arizona, PHX
For those who are enrolled in TSA Pre✓® and have received your Known Traveler Number, you’re all set for takeoff! However, we want to make Customers aware that if you haven’t enrolled in the TSA Pre✓® program, but routinely receive the TSA Pre✓® designation on your travel documents, that in early February 2017, TSA significantly reduced access to TSA Pre✓® expedited screening based on frequent flyer activity for non-enrolled travelers. This change is to ensure more Customers are vetted through the official TSA enrollment and screening process.
If you’re not officially enrolled in the program, but would like to maintain the TSA Pre✓® benefits, here is what you need to know:
The TSA Pre✓® program provides a five-year membership for a single $85 enrollment fee, which equates to $17 per year. TSA Pre✓® Customers experience a quicker airport security line where shoes, belts, laptops, and 3-1-1 compliant liquids do not have to be removed or screened separately. Nearly 96 percent of TSA Pre✓® passengers get through security in less than five minutes.
The TSA Pre✓® enrollment process can be completed in three easy steps:
Apply for TSA Pre✓® Online
Submit a quick, five-minute application online and schedule an appointment at any of the nearly 400 enrollment center locations.
Complete the In-Person Enrollment
Schedule a 10-minute, in-person appointment to provide identity documents, payment, and fingerprints. Most individuals are approved within days of completing the in-person appointment. You can check the status of your application online.
Enjoy TSA Pre✓®
Add your Known Traveler Number to your Rapid Rewards account or flight reservations and enjoy!
Copyright : phartisan
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Categories:
Hi @dbesears,
Those are all great questions. Thank you for posting them here in the Community.
I think you'll find that Southwest Airlines is a very family-friendly airline. We know how important it is for families to sit together, so we do have a few different ways of approaching the situation. One is Family Boarding, as you mentioned. This comes early enough in the boarding process that there is still a very good chance you will all be able to find seats near each other.
Another way we help families with seating is by soliciting volunteers to give up a seat so that parents and young children can sit together. All you have to do is let our Ops Agent and Flight Attendants know what you need, and they'll make an announcement.
We are especially attentive to the needs of our youngest Customers, and we take great pride in making sure everyone has a Safe and enjoyable travel experience. I hope you'll give us a chance, and please feel free to let us know if there's any other information we can provide to make your trip more pleasant!
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03-29-2017
04:36 PM
03-29-2017
04:36 PM
Hi @bobbikoch, No, there is not a way to set up an email alert. Just keep an eye on our Flight Schedules page - it's easy to find. Click on "Flight" in the top right corner of Southwest.com, and then click "Flight Schedules."
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03-29-2017
04:16 PM
03-29-2017
04:16 PM
Hi @tomcat101, No, you will not have to purchase WiFi again for your second flight. If you purchase it, you will have it available all day. Note: you do have to purchase it individually per device.
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03-29-2017
04:08 PM
03-29-2017
04:08 PM
Hi @stwilliams82,
Yes, you can certainly get your account linked to your Chase Visa Rapid Rewards Card. You'll need to reach out to Chase Visa Customer Service using any of the options listed here.
Welcome to the program!
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Hi @heresteve,
We certainly don't have any rules against two (or more!) members of the same household earning a Companion Pass. How you choose to do it is entirely up to you! Good luck, and happy traveling!
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