1451
Posts
Loves Given
1452
Loves Received
180
Solutions
11-06-2018
12:02 PM
11-06-2018
12:02 PM
@sirjeff,
I completely agree, our reputation is valuable and we need to remain vigilant in protecting it. Thank you for being a Customer - so glad to hear you say that this experience was an exception and not the rule!
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11-05-2018
03:29 PM
11-05-2018
03:29 PM
@sirjeff, that's definitely not the typical experience. I wish it hadn't gone that way - normally, our Flight Attendants are all too happy to provide extra snacks. Customer Service is at the Heart of everything we do, and there's never a good excuse for bad attitude. Please come back and let us serve you again soon!
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11-05-2018
02:01 PM
11-05-2018
02:01 PM
Thanks for responding, @ethanwrighttx! Nothing keeps the excitement going like sharing with others from your personal experience!
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Hi @melenz,
The Rapid Rewards Dashboard only shows activity from the last two years, but you can reach out to our Customer Relations Department on Twitter (@Southwestair) and one of our Representatives can easily look up your lifetime points/flights for you.
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10-30-2018
01:55 PM
10-30-2018
01:55 PM
@Fransoc,
Thanks for coming to the Community and posting about your experience. I think you got some really good insight and information from other Community Members about how to get your best shot at an early boarding position. We want you to enjoy traveling with us, and I hope there will be another opportunity for that in the future. It was not appropriate for our Representative to respond to your questions with sarcasm, and I'm really sorry that happened. It's reasonable that you would be left with a bad taste in your mouth, but I can assure you we appreciate your business and the expectation we have for ourselves is that we are serving our Customers with friendliness and warmth.
I'm closing the comments on this thread as the conversation has started to veer a little off course.
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10-25-2018
05:53 PM
I always try to remember to throw a sweatshirt and/or light blanket into my carry on bag. Layers, layers, layers!
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10-25-2018
02:25 PM
10-25-2018
02:25 PM
@chgoflyer The duplicate post is about 3/4 of the way down the first page of the General Discussions topic board.
@Dongminator, you might not have seen the responses to your original post, but it does look like you received accurate information on both posts. Please help us keep the forums uncluttered by avoiding duplicate posts!
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@PDonovan09,
This is certainly not the experience we want our Customers to have when they travel with us. While we aren't able to field individual Customer Service issues here on the Community, we'd love to have reach out to our Customer Relations Department so a Representative can learn a little more about the situation. You can reach CR on Twitter (@Southwestair) or by calling 1-855-234-4654.
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10-22-2018
04:48 PM
10-22-2018
04:48 PM
Thanks for the solid responses, @TheMiddleSeat and @DancingDavidE!
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@garymichelson1,
Thanks for bringing your question to the Southwest Airlines Community. The folks who responded are sincerely trying to offer help, that I can assure you. I'm sorry if somehow that was lost in translation.
Please be mindful of your tone and help us maintain a respectful and courteous environment for all. You can read up on our User Guidelines here.
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Being a Texan myself, I can vouch for this.
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10-04-2018
03:11 PM
10-04-2018
03:11 PM
I know many folks are missing this function, but have you tried searching with the interactive route map? It's a really good tool - check it out here.
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10-04-2018
03:08 PM
Hi @D10ndr4,
We'd really love an opportunity to address this situation for you. The Community is a peer-to-peer discussion forum, so we aren't equipped here to handle one-on-one Customer Service issues. Please reach out to our Customer Relations Department at 1-855-234-4654.
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@Bslotafly,
You got two great responses, and I echo the sentiment that we'd love to talk to you about your experience. Please reach out to our Customer Relations Department so a Representative can address the situation. We know that travel can be a stressful experience, but there is never an excuse for poor Customer Service.
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Hi @Melissag,
There are a few different offers in the market at the same time, and this has resulted in some confusion. Customers receive one of the following offers: either a $200 statement credit + 10,000 bonus points OR 40,000 points after spending $1,000 within the first three months of opening your card. I hope this helps clear things up!
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09-12-2018
03:10 PM
09-12-2018
03:10 PM
Hi @Klarima14,
The Southwest Community is a Customer-to-Customer discussion forum. This sounds like a situation that would be better addressed by one of our Customer Service Representatives, which you can reach on Twitter (@SouthwestAir) or on the phone at 1-855-234-4654.
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09-12-2018
03:03 PM
09-12-2018
03:03 PM
@MAA802,
We'd love to hear more about that! Would you be interested in writing a blog post that we can share about your great adventures with the CP?
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Do you love travel? Are you so familiar with flying on Southwest that friends and family call to ask you about booking, boarding, and checking free bags? If so, we'd love to have you on the Community Champions Team!
If you are interested in being considered for the Community Champions Program, please submit a nomination form by Friday, September 21. You may also submit nomination forms on behalf of other Community Members. To submit a nomination, just click the yellow button on the Community Champions landing page.
Looking forward to hearing from you!
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Hi @Susiecue63, Guest Passes (Buddy Passes) are not for sale. It is a violation of the Guest Pass policies to exchange them for cash, and doing so can result in the loss of Pass privileges for all parties involved.
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@elijahbrantley it looks like these are bonus points you're receiving for corporate travel.
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09-04-2018
05:18 PM
09-04-2018
05:18 PM
That's a really helpful workaround suggestion, @TheMiddleSeat. Thanks for sharing!
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09-04-2018
04:45 PM
09-04-2018
04:45 PM
@CoolOctober,
Thank you for posting your question in the Southwest Community. You've come to the right place for advice from other expert travelers. On behalf of Southwest Airlines, I want to wish you a full and speedy recovery from your surgery. We look forward to having you onboard with us.
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@CareforNOLA, thank you for bringing a sensitive and respectful perspective to the discussion.
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@bearthehair,
Thank you so much for joining the Community and asking your question here. On behalf of Southwest Airlines, we don't take it for granted that you're choosing to fly with us. I think you'll find this Community to be full of supportive people who have great suggestions about how to enjoy your flight. We're so glad to we get to welcome you onboard soon!
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08-28-2018
04:36 PM
08-28-2018
04:36 PM
@DancingDavidE, those are great options - thanks for sharing, and thanks for being on the lookout for these things as an expert traveler.
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Traveling families,
Take a minute to check out this fabulous blog, written by @emilysamuels. It contains a resource guide that was compiled by our very own People Department (Southwest speak for Human Resources). While the original purpose was to provde helpful info to Employees, we figured all traveling Mamas could benefit from it.
Have you used a Mothers' Room at one of the airports we serve? What was your experience like?
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08-27-2018
12:55 PM
08-27-2018
12:55 PM
Hi @Jlavoie893,
Without more details, it's difficult to say why passengers would be advised there is no WiFi on a flight that is clearly WiFi enabled. There may have been some technical challenge with the WiFi on those particular days. In any event, I'm sorry, and I understand your frustration. We are constantly working to improve the onboard WiFi experience, so hopefully situations like this will be few and far between.
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@jaredsmith,
What a special birthday party! I can't wait for the day we welcome Captain Blair to our ranks!
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08-27-2018
12:10 PM
08-27-2018
12:10 PM
@Jemmaymba,
If the message you received was the same as the one above, you've won a real contest. Please see @kelseyboardsen response above for verification. 🙂
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@Jhocasta,
So glad you came by the Community. I think you'll find folks here are very understanding and more than willing to offer up some great advice. Best wishes for a nice, easy flight and airport experience.
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