1451
Posts
Loves Given
1452
Loves Received
180
Solutions
07-03-2018
05:03 PM
07-03-2018
05:03 PM
@Bernie_guy777,
I'm sorry that the Customer Service in this situation clearly fell short, but to clarify things a little bit, Customers are never permitted to form a line at the forward lavatory. Still, we should always share that information in a clear, but polite way.
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07-03-2018
04:51 PM
07-03-2018
04:51 PM
@dugsage, great questions!
@chgoflyer does a great job of breaking things like this down. Let's see if he'll pop into the conversation for an answer.
Also @DancingDavidE @TheMiddleSeat @bec102896
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Have y'all seen the recent blog post about summer travel with kiddos? Check it out over on Southwest Stories!
Summer Travel Tips: Kool for Kids!
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What a great post, @Jodyoltman!
We're honored to have been part of your daughter's very special day! Here's to hoping we can make it an annual tradition! 🙂
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It's time to induct the next round of Community Champions, and the nomination deadline is quickly approaching!
If you are interested in being considered for the Community Champions Program, please submit a nomination form by Friday, June 15. You may also submit nomination forms on behalf of other Community Members. To submit a nomination, just click the yellow button on the Community Champions landing page.
Looking forward to hearing from you!
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06-13-2018
04:51 PM
06-13-2018
04:51 PM
Thanks for the screenshot, @Billm4. I've sent it to our mobile app Team for review.
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I'm loving the knowledge and research represented in this thread. Thanks for starting the convo, @Taylor1487.
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Cannot give this reply enough likes.
This is truly the kind of stellar content that makes Community work. People have questions, and someone out there has an answer. Good work @rtbarron!
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06-12-2018
03:46 PM
06-12-2018
03:46 PM
Hi all,
Apologies for the confusing situation. Here's some info to help clear it up.
The International Air Transport Association (IATA) and Dominican Republic officially released the bulletin regarding the tourism fee effective for tickets issued on/after April 13 and for travel on/after April 25. Prior to the official bulletin, the fee was collected from the passenger at the airport upon arrival in DR. As of April 25, Southwest began collecting the fee in the price of the ticket.
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@Bpoppie46,
Flight delays are frustrating, absolutely, and I think you'll find sympathetic ears here on the Community. That said, I ask that you please not post the same message on multiple discussion boards, as it dilutes conversation and makes it difficult for Members to know which thread they should engage in/on with their comments.
While the Community is a Customer-to-Customer discussion forum that is best utilized for sharing ideas, tips, and travel stories, our Customer Relations Department is better equipped to resolve individual issues. We'd love to take some time to better understand your situation and address your concerns, so please reach out via Twitter (@Southwestair) or give us a call at 1-855-234-4654.
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06-11-2018
03:01 PM
06-11-2018
03:01 PM
@Billystarpip and @Jcowart,
Thanks for reporting these issues. I've forwarded them on to our mobile app team for analysis and review.
Lindsey
Community Manager
Southwest Airlines Community
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Hi @srimurthy82,
i think we can hook you up. Please send me a private message with your mailing address and your baby's name.
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06-07-2018
04:51 PM
06-07-2018
04:51 PM
@dfwskier,
You're an A+ bargain hunter! Thanks for sharing the great tips!
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06-07-2018
03:58 PM
Hi @sds7952,
I've edited your post because it was public and it contained your personal identifying information. My request for mailing info was for the original poster.
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Hi @Prydaddy6,
We can handle a Companion Pass name change for you pretty quickly via Twitter. If you'll reach out to us at @SouthwestAir, a Customer Relations Representative will verify your information via private message and provide assistance. Typically we can do it on the same day.
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06-07-2018
12:45 PM
06-07-2018
12:45 PM
Hi @steph0717,
Lost item posts are always tough. I'm so sorry to hear that your daughter lost all the photos from her trip to NY and DC. Filling out the lost and found claim is the best step you can take (and I see that you've already done it). If we're able to identify your item in our inventory, we'll reach out to you.
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06-07-2018
12:43 PM
06-07-2018
12:43 PM
@Elong629,
Great question, thanks for posting in the Southwest Community!
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06-07-2018
12:35 PM
06-07-2018
12:35 PM
@a_bacon and @Elwoodmike,
Customer Relations does not have an email address, the only way to send them an email is through the form on Southwest.com. You can find it here.
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06-07-2018
12:28 PM
06-07-2018
12:28 PM
@mlawton425,
We look forward to hearing from you!
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05-31-2018
08:42 PM
Hi @kalyan,
Drink Coupon Books are sent when a Customer completes 10 one-way flights (or 5 roundtrips). Check your Rapid Rewards Account to make sure you're opted in!
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05-31-2018
02:11 PM
05-31-2018
02:11 PM
Hi @HRC1,
We welcome your questions on this board, and your privacy is important to us. We've removed your personal contact information from your post.
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05-29-2018
11:48 AM
05-29-2018
11:48 AM
@Richnanners,
The Southwest Community is a Customer-to-Customer discussion forum. For official responses to Customer Service issues, please contact Southwest Airlines in the one of the ways listed here.
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05-21-2018
03:24 PM
05-21-2018
03:24 PM
Hi @probstology,
I'm sorry to hear you've had trouble with the WiFi service on your recent flights. Please make sure to contact our Customer Relations Department (1-855-234-4654) so we can take care of your refunds.
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05-21-2018
11:52 AM
05-21-2018
11:52 AM
Hi @joliver,
Echoing @TheMiddleSeat that the link provided above is not associated with Southwest Airlines and appears to be a scam. Southwest Airlines does not have any promotions with What's App at this time.
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05-17-2018
06:49 PM
05-17-2018
06:49 PM
Great input, @TwTLeslie! Thanks for weighing in with real-life experience!
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@Passenger1C,
Thanks for sharing - those were some really great thoughts on how to respectfully handle the situation.
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I popped into the Hospitality room to check things out, and it looked like y'all were having a party in there! Can't wait to hear from you and see your photos!
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05-15-2018
04:54 PM
05-15-2018
04:54 PM
Hi @RobinC,
Your post doesn't appear to have any content. Did you have a question about cancelled flights? Let us know!
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05-15-2018
03:54 PM
Hi @Bearsfan1,
I'm not sure I exactly understand the question. Have you traveled yet with the bag?
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