Southwest Airlines Community

I would try going to southwest.com on a computer or tablet (use the full website not mobile site or mobile app) and under your account it should show the promotion.    Another thing to check is make sure the email has your name and RR # in case you got an email for a spouse or child instead.    One example I set up my sister's RR account years a go so i still get her account emails she got the promotion I didn't (I already earned A List so it would be a useless promotion for me anyways)    If the email says your name and RR# and you still don't see the promotion I would Contact Customer Relations so they can investigate. Keep in mind with this promotion it is a register then book then travel so flights already booked wouldn't qualify unless you cancel and rebook after you register.    -Blake ... View more

Pull out of Texas yeah right. In that case you should never fly again because every airline flies to Texas and 3 of the big 4 have hubs in Texas.    Your welcome to share your feedback with the airline directly though one of these contact methods: Contact Customer Relations    And honestly choosing to support or not support a business over politics is silly and ridiculous I support a business because of the product not how the state that they operate in does business because businesses don't make the state laws.    -Blake ... View more

As @TheMiddleSeat stated that shouldn't be a problem as i personally have gone with my grandparents to pick up my cousins and I was 18-20 years old they let all 3 of us get a gate pass so you shouldn't have any problems especially since you would have a baby.  ... View more

LUV vouchers are usually issued as compensation because of flight delays they are valid for a year. Other times the voucher could be issued as a way to extend travel funds that type of voucher is valid for 6 months but usually vouchers because of flight issues or baggage issues are valid for a year.  ... View more

Unfortunately the 855-234-4654 is no longer an option to reach customer relations you would need to send an email through the website or you can send Southwest a DM on Facebook or Twitter.  ... View more

DMs may not be available to new users because of a situation a few months a go.    If you need assistance you can post your question here or if it's a question/complaint about a recent flight you can Contact Customer Relations  and they can assist you   -Blake ... View more

So I was able to connect to it and it took me to the SW portal and SW community but other sites like Twitter it didn't work unless I paid for the Wi-Fi. Normally if I'm not connected to the southwest network I won't have access to the in flight portal. In this case I could also see the movies, live tv, flight tracker using this network but never seen the network before this flight.    Maybe if I see it again I'll stay on the plane and let everyone else get off first when we arrive to see if the network vanishes once other customers are gone.  ... View more

Some airports call it the premium passenger lane. Keep in mind if you use the flyby security it usually won't include the pre check access so if you have pre check you will be better off going to that line.    -Blake ... View more

So glad your daughter was able to make the flight and glad the crew got your daughters watch that was left behind at security.    Stay safe and i hope you make it though this storm ok.    -Blake ... View more

Hopefully the person will realize they left it before leaving the airport ... View more

You can reach out to southwest on Facebook or Twitter and they can look up the voucher to see if it is expired or if the voucher was used.    -Blake ... View more

You complained to them weekly? Maybe you were put on a naughty list 😜.  you can always try sending a message though the website or call customer relations for assistance.  I contacted them a few days  ago and had a response in less than 10min.  -Blake  ... View more

At this time there is no vaccine mandate for employees. With testing for passengers no airline requires all passengers be tested unless the destination requires it (return from international destinations as an example)    Your welcome to share your thoughts with southwest though one of these contact methods though Contact Customer Relations    -Blake ... View more

This will start a nice debate  ... View more

Are you getting this when clicking book flight or when searching the low fare calendar or some other point in the booking process?   -Blake ... View more

You should be able to bring them on the plane just be sure you bring enough for your flight crew 😜 (and me)    -Blake ... View more

I know TPA and SRQ are co terminal/sister airports I don't think RSW and TPA are co terminal/sister airports so you may be stuck with a flight to/from RSW or you can request a refund and book to TPA. Since your flight was changed by Southwest you can get a refund to your original form of payment if you choose to go that route you would need to reach out to Southwest by phone, on Facebook/Twitter, or you can use the in app chat feature.    -Blake ... View more

Unfortunately until the photos are approved we can't see them.    What does the error say and maybe we can try to help. You can also reach out to Southwest on Facebook or Twitter and maybe they can assist as well.    -Blake ... View more

Sorry to hear your flight was cancelled once travel is completed I would Contact Customer Relations so they can review your flight and see what compensation could be provided assuming this delay/cancellation was in Southwest's control.    -Blake ... View more

You would need to call reservations to make this type of change because if a difference in fare would need to be collected the app chat feature won’t work for you since they can’t process payments and same with Facebook and Twitter. You can reach reservations at 800-435-9792   your other option is to cancel the MCO-STL return online and book a new one way from MCO-MDW this would save the phone call    -Blake  ... View more

In my experience prior to covid when the airport was going to give out vouchers it was done at the airport before you depart (they print them out and hand them to everyone on the affected flight) I’m not sure if that process changed but your best bet is to Contact Customer Relations and they can look in to your flight and hopefully get you the voucher that was promised at the gate.  -Blake ... View more

I would search your email for the subject line of “Here’s your Southwest LUV Voucher” and this should pull it up if you happened to miss it in your email    if using Gmail be sure to check your promotions folder and the spam/junk folders as emails sometimes go to the wrong place.  if you still haven’t received it after checking the folders and trying that subject line in the search bar of your email then I would Contact Customer Relations again and make sure they have your email address right and ask them to resend. A friend of mine had a voucher resent last week and got it the next morning. I also just got a voucher last week and it went to my regular email folder so double checking couldn’t hurt.  -Blake  ... View more

Sorry to hear you had fraudulent activity on your account.  to start I would change your password while waiting to get a resolution from Southwest.  I would also Contact Customer Relations so they can get the investigation started. Keep in mind this is a different department than the regular phone number you call for reservations.  -Blake ... View more

For what changes southwest is making you can always Contact Customer Relations to see what they can share however since this is a customer to customer forum you probably won't get those answers here. I know things are changing behind the scenes (happens all the time) but some of those changes we don't see as customers.    -Blake ... View more