Southwest Airlines Community

Earlier this morning there was a message saying some emails were delayed up to an hour so if you haven't received the email by now you could log in to your RR account to see if the reservation is there or you can reach out on Facebook or Twitter and they can resend the confirmation to you.    -Blake ... View more

Airplane attendants. I thought they were flight attendants 😂  ... View more

My guess is that the EB is still on your reservation it probably transferred to your new flight. When you go to add EB it is probably saying ineligible because it's already on the reservation.    When you look up your reservation you should see a EB icon that looks like a 🌅 (or something like that unless the icon changed)     You could always reach out to Southwest on Facebook or Twitter in a DM and they can confirm if your reservation has EB on it.    -Blake ... View more

@gsking wrote: What is there to complain about exactly?    Some folks just like to complain.  ... View more

Glad to hear you had a good experience with Customer relations.    Thank you for sharing your positive experience here in the community!   -Blake ... View more

@TxAgs92 wrote: They are now claiming it is weather related.  However, I was able to look at their flight status for yesterday’s flights, and there were flight options from Denver landing in Houston all day long, including within 1/2 hour before our flight was scheduled to arrive and ~1/2 hour after. I checked my texts, and the decision to cancel the flight was made 11 hours before the flight would have been landing.   Those claiming forecasting is an in exact science, that is great...so how were they so sure the weather would be terrible enough to stop the flights 11 hours in advance, instead of waiting until an hour or two before the flight was scheduled to depart Denver?  And if it was so certain to be bad that far in advance, why did they not cancel all the flights into Houston in that time window?  Why were there planes landing there when the weather was supposed to be stopping them?  This was an operational cancellation due to lack of staff, just like all the cancellations American is making, and they just didn’t want a bunch of planes stranded in Houston with no crews to operate them. They used the weather as an excuse, even though they had planes landing there last night.  Every time they lie and try to tell me otherwise, it just makes me furious. Houston had multiple ground stops yesterday afternoon because of weather and traffic volume.  ... View more

@TxAgs92 wrote: If they know such situations are not just possible, but likely, on a daily basis somewhere in their network, then that is exactly the kind of planning they should be doing.  Making no attempt to plan ahead for weather issues that can be pretty accurately forecast three to five days in advance is poor management.  If a plane can’t leave a city due to weather, that is obviously a weather driven delay/cancellation.  But if an airline can’t overcome that cancellation caused by weather that they knew was possible 3-5 days in advance; and allows it to shut down a whole string of flights, stranding customers, and then refuses to compensate those customers, that is poor operational management and poor customer service.  Two things I never would have imagined saying in the same sentence as Southwest Airlines. Weather happens everywhere. Airlines would need a bunch of extra planes and staff to just have extra planes laying around at each airport.    With weather it may be predictable that it will happen on a given date but weather is always changing maybe you should watch the weather forecast in your area for a week straight to see how many times it changes. One example here in Austin they told us 4 days a go just some light rain possible last night well yesterday at noon they said well we might get some severe weather but it's a wait and see game. So planes can fly in rain however once you throw severe weather in to the mix last minute you get cancelled flights because ground crews won't work in severe weather for safety and the flight crews could time out during a weather delay or get stuck if the flight is cancelled meaning that crews next flight could be affected even if it is bright and sunny    Again I'm sorry your flight was cancelled and hopefully you have reached your destination by now. In the future your best bet is to go to the airport for day of cancellations not call reservations if your expecting a hotel. Customer Relations is open now if you would like to speak to them about your experience. 855-234-4654  ... View more

@TxAgs92 wrote: If they know 8 hrs in advance that weather is going to do that, then they have plenty of time to bring in other equipment.     if only it were that easy. First you have to have an extra plane sitting around and second you need a crew because well planes can't fly themselves. With crews they can only work so long by law so a delay can screw that up and weather if your crew can't get to you or the plane can't get to you then your plane can't go anywhere no matter how sunny it may be at your departure or arrival cities.  ... View more

Sorry your flight was cancelled.    I noticed you said you talked to a customer service agent on the phone. If that is the case the phone reps don't provide hotels or compensation that is done by the airport or customer relations. The phone agents have no idea what hotels SW partners with in all cities and they don't always know why a flight is cancelled and they don't know what goodwill gesture (if any) is being given out at your departure airport.    In the future your best bet is to speak to a customer service agent at the airport and if they can't help after travel is complete you can Contact Customer Relations and they can review everything and determine what they can or can't do.    -Blake ... View more

@b2bserver wrote:   Is the $100 fund to voucher conversion part of the official Southwest rules somewhere? As in has anyone ever been denied? Given that this consolidation would mean it'll all expire on 7/1, I don't want to risk it if there's a chance I can't get a voucher.       It is not a published policy and is on a case by case basis. I personally haven't heard of anyone being denied however SW could deny the 6 month extension if they wanted or could stop allowing it at any time. With the $100 fee keep in mind that fee is subject to change as well.    Also if your fund expires on July 1st and you book a flight for June 30th and go to change it beyond July 1st the website/app will give you an error saying your funds will be expired and you can only change it within the funds validity.    Your best bet right now is book a flight for as close to the funds as you can where all 3 travel funds will cover the whole ticket then cancel it and after the funds expire you can Contact Customer Relations to request the 6 months extension.  ... View more

In addition to @strgth's suggestion you could reach out to Southwest on Facebook or Twitter in a DM and they can assist as well.    -Blake ... View more

If your flight was cancelled due to weather you would be responsible for your lodging for the extra night. If the airline cancelled because of maintenance then the airline would usually put you up in a hotel.    Your best bet is to speak to an agent at MCO to see what they can do.    Today there has been weather In Texas and this morning in Chicago and North East so this could have caused a domino effect to your flight.  ... View more

Florida and afternoon storms will be a thing through October. One being hurricane season but these seabreeze storms are common most days in the summer in fact last Sunday MCO had 3 ground stops and lots of cancellations and delays.    Normally a Florida storm could be something like 3pm sunny 3:15 storming  3:30 sunny    They are usually quick but they can be strong on occasion. Best thing is to check your flight status and check the weather day of departure.  ... View more

@dfwskier wrote: If you think things will be better elsewhere, IMO you will be disappointed. They won't be. As a matter of fact they will be worse.  yeah American Canceled hundreds of flights this weekend because of a pilot shortage which is 100% in Americans control. Technology not so much. United was also affected when it came to the outage a couple days a go. Airlines aren't perfect.  ... View more

One thing to keep in mind once you apply the funds to a new flight that new reservation will take on the expiration date of the earliest travel fund applied. Keep this in mind in case you might need to cancel this trip as well.    -Blake ... View more

It worked like normal for me and opened the suitcases like normal. The only weird thing was the email saying congratulations test recipient instead of my name 😂 ... View more

@strgth wrote: Sounds like SW didn't conduct performance and load testing before deploying their game.  Still don't understand why my earlier post was tagged as "Spoiler". Hmmmpf The reason your post says spoiler is you accidentally clicked one of the options right above where you type your message and you happened to click the option that lets you type a spoiler. Not a big deal.  ... View more

The FAA states that only an extender provided by the airline is allowed to be used in flight you can't use your own.      ... View more

You could book as 2 one way flights and as long as the flights don't overlap you should be fine and when you go to check in they should be able to check bags all the way to Hawaii you would just need to visit the full service ticket counter.    Sometimes the fare classes don't combine well so you won't be able to book together as a multi city instead you have to book one ways   -Blake ... View more

@david0 wrote: As someone who was stuck on the tarmac in Denver for 3 hours on the evening of June 14th after landing, I can say that it was a very bad experience. Upon landing all of the outbound planes were parked at the gates. When Southwest finally decided to use stairs to deplane the passengers it took them a good 20 minutes to figure out how to operate the stair truck properly, making several attempts to raise, lower, reposition, and repeat. Then our checked bags were not available for pickup until the next day (Tuesday). When I mentioned to the baggage desk that this had been a huge inconvenience, the employee replied, "Yeah, it's been inconvenient for the whole system." Service without a smile. Sorry your flight was affected by the system issues. You could always Contact Customer Relations and maybe they can offer you a voucher for the long delay.    -Blake ... View more

@derekc wrote: Quick update I did have to thru the whole interview process all over again but I ended up getting a job offer yesterday so everything ended up working out!!! That's great to hear congratulations!  ... View more

Sorry your bag is delayed your best bet is to deal with the airport baggage service office that way they can file a report and hopefully set your bag up for delivery when it arrives.  today has not been a good day for Southwest so just be a little patient and they will get you reunited with your bag as soon as possible.  -Blake  ... View more

Yeah definitely making the week that is suppose to be fun not so fun. I feel for all the employees stuck dealing with all the angry passengers  ... View more

One random idea I have with the current issues going on book a flight for tomorrow and hope it gets canceled and maybe they could then offer an extension without the $100 fee per travel fund. Because of all the delays and cancellations today I’m afraid the mess will still exist tomorrow while trying to get planes and crews rerouted. Just a thought, ... View more

I would reach out through Facebook or Twitter DM that way there is a time stamp and they will get back to you as soon as they can.  -Blake  ... View more

So after the horrific outage in July 2016 all affected were given a 50% off a future flight code. Wonder if they will do the same this time or proactive vouchers.      ... View more

Because of the computer issues there are lots of delays and cancellations resulting in long hold times. I would use the website or social media for quicker assistance.    -Blake ... View more