Southwest Airlines Community

Hello   Glad to see that they were nice and helpful to you during the delay and that you made it on a flight and was able to get some rest   you could send southwest a message on Facebook or Twitter with your confirmation number and the compliment and they can pass on your kudos to all those great southwest employees or you could write your comments in an email on the southwest website   Thanks for sharing! Blake  ... View more

Even with this tag that identified it as a crushed item? I'm not familiar with that tag, I don't know if it is an acknowledgement or just a notice to the handlers to keep pushing it thorugh despite the condition. ... View more

@swaynesworld,   So sorry to hear about your glasses! Good luck finding them - make sure you fill out a lost item report so we can contact you in the event they are located.     ... View more

Make sure you have the drink coupons option on in your account if you do I would message southwest on twitter or Facebook if you have those and ask them for help as it will be much faster than calling customer relations if you don't have Twitter or Facebook you can email or call customer relations and they would be able to look in to this for you if the option is turned off be sure to turn it on and maybe try to reach out anyways and they might be able to send you some anyways for being a great customer.    hope you get those coupons as the price of drinks just went up recently  ... View more

Hello   checking in again will not hurt your boarding position if you haven't made any changes to your flight when checking in online it says check in all the time even if you checked in already its weird but it won't hurt your boarding position. You could check in 100 times if you wanted and your boarding position would be the same every time. if you print the pass at home fold it in half as it is easier for the gate agent to scan. You could also use mobile boarding pass if you are on the reservation alone if you don't want to check in again on the website     hope this helps blake  ... View more

Hi @bec102896,   I'm sorry to hear about this experience. As a couple other posters have mentioned, purchasing EarlyBird does not guarantee any particular seat, it simply guarantees that you will be checked in 36 hours before General Check-In begins. Many people choose this option so they don't have to worry about remembering to log on and check in right at the 24-hour mark.    Still, we understand your disappointment, and we don't like knowing that you felt let down. Hopefully, this information clears our process up a bit and we'll have another opportunity to serve you in the future.   ... View more

@TheMiddleSeatwrote: Southwest has never fully disclosed their boarding priority policies, but based on lots discussions people do seem to think within the A-List status group, A-List Preferred goes first and within that group, people that have purchased Business Select fares have priority, then Anytime fares, then Wanna Getaway. The same breakdown occurs within the regular A-List group after Preferred. It's a guessing game how it's prioritized within each fare class, but purchase date or overall money spent might be a factor. It's highly doubtful that just being a Companion Pass holder factors in as it's fairly easy to get CP without even flying. Also, while companions are not officially included in the A-List standby policy, agents do seem to make exceptions and allow them to travel standby which leads to thinking that the standby priority can also be controlled or adjusted by the agent. The old idea of being nice and smiling is probably still a very big factor. One clarification that it is a two-step process where the flexibile tickets Business Select and Anytime would get first chance if seats were open to change immediately, only going on standby list if no seats were currently open.   Then for the standby list as described.   CP won't be a factor, and according to the terms the companion actually isn't included in same-day standby perk for A-listers. If there was an empty spot, you could get it anyway as companion with the new booking as long as you cleared before boarding. My limited experience is that they have tried to accomodate where possible, especially if there were plenty of seats open.     ... View more

You can't. Unfortunately, Southwest stopped allowing travel funds to be used for any passenger in 2011.   If you're unable to use the funds before they expire (one year from date of purchase of the original flight) you can request they be reisued as a voucher, which is usable by anyone. The fee for this is $100, so it may not be worth it, depending on the value of your funds. ... View more

Prohibition of Multiple/Conflicting Reservations: To promote seat availability for our Customers, Southwest prohibits multiple reservations for the same Passenger departing from the same city on the same date, or any multiple reservations containing conflicting or overlapping itineraries (such as departures for the same Customer from multiple cities at the same time). Furthermore, without advance notice to the Passenger or purchaser, Southwest may cancel such reservations, or any other reservations that it believes, in its sole discretion, were made without intent to travel. With the exception of Southwest gift cards, funds from proactively cancelled reservations by Southwest will be returned to the original form of payment. Reservations paid for with a Southwest gift card will have the amount applied from the gift card held as travel funds for use by the Customer on a future Southwest Airlines flight.   So you can't have 2 reservations from the same city on the same date    Hope this helps blake  ... View more

There is same-day flexibility - advertised for A-list members but sometimes you could be accomodated anyway, or pay the fare difference.    Day-ahead you have to change your ticket, for one thing depending if you were slightly more than a day early you won't be able to get a boarding pass, so it's not like you can wander on down to the gate and see how it goes.   I don't know if TSA will let you through with a boarding pass for the next day...this might vary by airport, a 24-hour facility might not care as much as regional airports.    ... View more

A single confirmation number on a multi-passenger points booking is indeed new.   I'm not positive, but I believe that in order to buy EarlyBird you would need to pay for it for every passenger on the confirmation number (when initially booking) or call to add it to only some passengers (if adding after the fact.) ... View more

Unfortunately, the new system (which actually caused more issues than it fixed -- see non-refundable "refundable" fares) didn't fix the limitation on no more than three boarding passes. 😞   Two boarding passes at one time have never been a problem.     @bec102896wrote: I know they got a new system back last year I have had success with 2 one ways getting boarding passes at the same time. Either way that's also why I recommend EB check in which will help you avoid the C group unless a ton of others on the flight buy EB as well    ... View more

when you check in a multiple passenger reservation it will check everyone in. You won't be able to use mobile boarding passes though as that is not a feature yet but you can get the boarding passes at the kiosk when you get to the airport but still check in at the 24 hour mark to get your boarding position otherwise you will end up in the C group most likely if you wait to check in at the airport    hope this helps Blake  ... View more

Your boarding position should not change if your flight is not changing. I believe even if you change your flight you might still get the same spot based on when EB check in was purchased of course it would change a bit based on when others on the new flight bought EB check in. I would still change to the lower fare because having a credit for a future flight is always nice and it doesn't cost you anything to change to the cheaper flight.   just don't cancel the flight or you will lose the EB check in and it is non refundable you can change the flight as many times as you want though and EB will stay attached    hope this helps!   Blake  ... View more

@Kfunston wrote: If I purchase a Southwest gift card with my Chase Visa Rapid Rewards card do I have to wait for the billing cycle to see the points or will they be credited to my account immediately?   Thanks! Purchasing a gift card is no different from any other purchase on your RR Visa. You'll be awarded the points after your card closes for the month. ... View more

I don't think they do this. One reason would be that you could cancel the second flight while your bags go on to the destination airport. It's not desirable for people to be able to do that for a number of reasons.   So given that you'll have to re-check the luggage, the issue is that you have to retrieve them at baggage claim, and then go check them at ticketing which takes some extra time. By the time all of that happens, your 40 minutes on the flight schedule is now reduced to 25-30 minutes.   When the ticket is on the published route the baggage doesn't ever come upstairs - must faster to transfer between planes without all the extra handling.   You could try late check and see what happens, but there may be a cutoff at some point where the ticket agent won't accept a checked bag since they basically know the chances are so slim. I've certainly checked in late and been fine before, but these were in the 45 minute range at MDW and maybe 30 minutes at a smaller regional airport.   Let us know what the solution was. ... View more

@fraudpro wrote: https://www.southwest.com/account/rapidrewards/points/buy-points?CLK=471000&EMD&RR_NUMBER=41af2fdffc8821c027b33f6fa8b2c682aaeee222&src=MAILRRU188000&RSD=2807&RMID=L_171116_RREU_Points_Extended&RRID=ebff87b04dd465ee3c2f9a326948a2337cfef72c43e63860316ae786121ac4e2&int=   Today's promotion to buy points is above. I want to know if we buy these points, will they qualify for A List Preferred? THX!   No. Purchased points do not count towards A-List.   In the past, Southwest offered some specific customers the ability to "buy up" to A-List, but I know of no such current promotion. ... View more

I just had the same experience...........in the B's and paid for early bird. Wow......should have saved the money for drinks. Now I'll be sitting in a crappy seat AND I'll have no money for a beer! ... View more

Make sure you track all flights taken during this "glitch," as it's possible you'll need to request proper credit for the A-List points multipliers after the fact. ... View more

@equus wrote: I've been unable to access SW website from South Africa, for nearly a year now!  I've seen many sites with many postings about the problem, but can't believe it's still going on.  I don't want to call any 800 number and the other alternative provided is to send an email by using the website itself!   Now what?? Try accessing the website using a VPN or proxy server (google for more info)... or some people report success accessing their account via the app.   Just don't expect a fix anytime soon. Given the delays in fixing the issue... Southwest's IT team is either completely incompetent or this issue just isn't one management actually wants to fix in the first place. 😞 ... View more

Hi Senorita Savage, I understand how you feel.  My grandson left his iPad in the seat back pouch too.  I filed the lost report immediately.  Today, 16 days later, his ipad was returned to him.   It may take a while, but don't lose hope.   ... View more

2Sweetbj: Wow. You really don't get it do you? Clearly you DON'T need to rethink with whom you travel with these days, because if you truly traveled often, you wouldn't be complaining about a petty issue and a small amount of change--$28.01 down to the penny (You'll spend more than that on lunch at the airport.) because you would already know no other airline would ever offer you as much. Southwest Air is the most generous airline, yet you complain? Go ahead and find another airline that is as flexible, offers 2 FREE checked bags, free carry-ons, has open seating, has an easy-to-navigate website where you easily see what is available to book and can package your own best "round trip" flights, easily allows customers to watch fares and get credits by rebooking, is fun and friendly during a flight, and whose cocktail napkins make you smile as much as theirs do.  Regardless of "there" (their) systems "gliche" (glitch), they are not holding your "OWN" money. Even if it was their fault, they make the rules, and I consider them more than fair to the customer. They are generously offering you a credit of the price difference (think of it as a "coupon") for a future flight to compensate you because you decided to change your flight for whatever reason and the price was lower than what you originally paid. No one is holding your cash. They are just being NICE to offer a credit without even asking you to pay a change fee like most other airlines (+$200 per ticket). As far as your traveling one day after the expiration date--why didn't you travel the day prior or even earlier? They gave you a YEAR and they fly 365 days a year! That's more than fair. So sick of greedy people.    ... View more

i agree with you! I go to Mexico every winter and would book all my flights with Southwest if they would open their booking window  At the present time i have booked a one way for a trip to Phx in November, but cannot book the return till SW opens up their window. I  hope its soon because i also want to book a flight to Cancun for the following week. my worry is that by the time they open up their window it will be my only option because all the other airlines will be more expensive or unavailable...   ... View more

Hi Lindsey,   Can you please tell me the best way to find out when the future booking window opens up? I am looking for Thanksgiving flights but window is only open for 11/4. Thank you.  ... View more

I had a way worse experience here in Houston at Hobby Airport. When I got to the curb, the bus was almost full and I had a few calls to make, so I figured I would get the next bus to come around. I finished up on my phone and waited, and waited, and waited. I called the local number listed for the rental car office after 30 minutes of waiting. I was told that they were on the way. 15 minutes later I called back, no answer, tried 3 times, no answer. Called southwest and asked them to intervene. Was told I could get another company for about double the price of what I was paying. Hung up and called the local office again, no answer. Called the Payless customer service number and asked them to intervene. I was told by the CSR that bus was 5 minutes away. Asked him to stay on the line for 5 minutes until it arrived. He would not. Eventually, after I tried to keep him on the line until the bus arrived, he hung up. About 5 minutes after this, the bus came. Upon arrival to the office, it was a S@#T Hole gravel parking lot, cars all over in no order, employees flipping through piles of keys looking for a car for the customers at the counter. I was here for an additional 40 minutes to get my car. All total, 2 hours to rent a car. Today I returned the car $6 more than the Southwest quote. The guy at the counter had no idea why and said that this is the total with no explanation when I showed him the quote. ... View more

Sounds like overkill to me. Once the passenger said that they misunderstood and were in fact willing to assist, it should have been a non-issue. This however is one area that the FAs take very seriously, so it's not surprising he was reseated. I've seen pax moved from the exit row before -- once because they didn't speak fluent English (they were traveling with their adult daughter, who did) and once because the passenger's wife and minor child was in the row directly in front of the exit row. Ultimately, arguing about anything an FA does is useless, since it's their domain and they wield complete power. ... View more

Hi    I would just cancel the original and then rebook with the travel funds. ... View more

Hi there   Have you tried using a different web browser or closing and restarting from the begining?   Hope this helps! Blake ... View more