09-21-2023
03:09 PM
09-21-2023
03:09 PM
Either break it into two or hopefully you can find a trip that works well to match the total. You may leave a handful of $ on the table or need to top it off with a little extra cash to get the full value into the WGA+ ticket(s).
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09-21-2023
12:21 PM
09-21-2023
12:21 PM
@dfwskier wrote:
Sorry to hear about your mother. Hope things improve for her.
It's easy to do what you want. Have your mother use the travel fund to buy a Wanna Gwt Away+ ticket, and then cancel the ticket. The new travel fund will be eligible for transfer to any other Rapid R ewards account holder.
This is definitely the best self-service option.
You can try for an exception by reaching out to Contact Southwest Customer Service but this may not be granted.
Recommend to pursue @dfwskier 's suggestion if it will work.
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The Southwest sign-off on your checked luggage will be mainly pertaining to batteries and flammability.
Try the TSA website, I don't think there's anything specific about what you are asking other than bottled water which is allowed to be checked.
https://www.tsa.gov/travel/security-screening/whatcanibring/all
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@Shanea_p wrote:
I have a right to voice my concern here for a change and that’s what this community is for.
Yes to the first part, but technically regarding the second part the community is here for passenger to passenger discussion, people at Southwest that set the fares are not likely to see your message unless the communications people pass it along.
If you want to reach Southwest directly use the Contact Southwest Customer Service to connect with the airline staff.
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09-19-2023
09:37 AM
09-19-2023
09:37 AM
@Virgincraft wrote:
I didn't know this until yesterday but it was apparently booking.com manager Jaime who behave in the manner. Unfortunately since I've already been treated so disgustingly by booking.com I'm hesitant to call again. I highly suggest southwest monitors booking.com in regards to how they treat there loyal members.
Respectfully disagree - I think it's a great strategy to call back and try to get a new person to answer other than the person you talked to before. Classic approach to managing customer service.
I wouldn't keep trying over and over, but where your first contact was so dreadful I'd say worth a second attempt.
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09-18-2023
03:00 PM
09-18-2023
03:00 PM
@TheMiddleSeat wrote:
Newly found perk of the Southwest Performance Business credit card is that it will reimburse you for the fees to transfer points to someone else, up to $500 per year. Otherwise, as suggested, don't do it.
That's a new one, thanks for sharing! And good to see you here.
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@CupCrusher40 wrote:
Financial, or tech? 12 dollars to Southwest better then 0, unless the more people makes more jet fuel?
It's more valuable to hold that seat for an A-list or Business select customer that needs to change flights. I'm sure there is a break-even amount that would make sense to fill it rather than fly empty and that number might be in the $20's or $30's for short flights.
But the strategy is definitely to get the flight booked earlier and charge more later because you can (the flight is worth more, especially last minute business flights that will pay).
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09-18-2023
12:12 PM
09-18-2023
12:12 PM
@jbailey5280 wrote:
For the second time in just over a month, Southwest has charged me for a booking then not sent a confirmation email and has refused to release the pending charge. The first scenario took 7 days to refund and only because Bank of America canceled the transaction due to no response from SWA.
This forum has dozens of posts about this exact issue - try to use Apple Pay, Southwest says there was an error but charges you anyway. Both time representatives have said it is on my bank to cancel. Rep from BofA have confirmed - on the phone and in person - that is 100% false. Knowingly disseminating false financial info is fraud.
SWA is a publicly traded, multi billion dollar company. How could you have such a basic issue and literally zero response plan. Do they even read these forums? I’ve not seen a single SWA employee reply to a single post.
FIX YOUR SYSTEM, STOP HOLDING MONEY FROM FAILURES IN YOUR SYSTEM, and for the love of god give your customer service reps SOME sort of info or tools to resolve this. Like all others have said, will not be flying SWA after this trip.
I can answer part of your question: this is primarily a customer to customer forum, so no the Southwest ticketing people are not reading your posts - you should use Contact Southwest Customer Service to reach Southwest directly.
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@floridaguy wrote:
You can preboard. Don't respond to any types of questions regarding "extra time", just stay silent, then repeat your request to "need to preboard".
On the one hand there is a bunch of complaining about preboarding being excessive, and then on the other hand there is this advice to answer the questions in a specific way that may not be truthful.
The agent has a limited amount of ability to try and put people in the different categories and while they cannot ask anything directly about someone's heath or disabilities they can ask what accommodation the person is requesting. Encouraging people to answer this question in a certain way regardless of their actual needs is troubling.
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@Furious2george wrote:
Hello I am currently trying to make a reservation through the app when I get to the end and try to enter a gift card I receive an error message that states. “Unknown passenger type please try again. Error 400310552” does anyone know why?
I have a lap child who is one and three adults
Try online if you can.
And just to clarify - you are booking three adult tickets. The lap child you can worry about later since the kiddo won't have a ticket, you just need to call after booking and have the lap child added.
You can do it at the airport as well, bring documentation about the baby's age then.
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I haven't caught these yet, maybe next week!
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09-15-2023
10:27 AM
09-15-2023
10:27 AM
@ZevSupport wrote:
WiFi for me on newer aircraft has been very reliable.
I agree in the past year the number of times it works is definitely on an upward trend for Max and -800's. Not absolute, but definitely improving.
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Also the full description is kind of hidden in "sports equipment" I think you had found this page already, but if not down at the bottom of the page:
Special Baggage and Sports Equipment | Southwest Airlines
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The bin is very long - it fits four wide carry on suitcases easily and if the dimensions are 15 inches long each for width then it must be about 60 inches long along the opening.
You'll want to consider upgraded boarding unless you are A-list already so that you can be sure to get access to a bin. C-group might be dicey for this purpose.
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@ZevSupport wrote:
Thanks for your service. I'd suggest checking with the gate agent for each flight. you can usually see what's doable there
Definitely check in each time - one thing I've noticed traveling with my mom is that they'll ask for preboarders who can walk down the jet bridge unassisted (or with their one companion) and this group will go first, and may take the front rows if the FA isn't holding one of those seats for you. We didn't end up getting one of those on a recent flight and it caused some issue so I would definitely mention it.
You might be in the ambulatory group as well, so this would probably work but mention it anyway just to be sure, or at least get an aisle seat.
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@PDFelter wrote:
sorry this happened to you. We had a similar instance where our luggage was out on the tarmac and lightening struck. They shut everything down and yes, our luggage was soaked. We knew the minute it came off the baggage conveyor belt.
You might check each rapid rewards number as we all 4 received a voucher for the wet clothing on that trip.
Good tip @PDFelter - it could be $100 per person at least.
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@sjarecke wrote:
That’s not really an option as I have meeting and family schedules, so the flight times are critical. Additionally, I’ve had issues with wifi on all types of aircraft’s.
This is an issue that Southwest needs to address, not one that I should have to manage my life around.
My experience is tending to be better on the newer aircraft, but no guarantee that's true.
Use the Contact Southwest Customer Service methods if you want to put a formal notice to the airline about your experience. This is primarily customer to customer forum so we can commiserate and/or offer advice.
The only upside I can offer is that it is obviously a known issue and Southwest is rolling out a new provider, starting with the newer planes and then eventually to include the fleet, it might be a race to see if the rollout completes first or the -700's are retired first.
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Can you look at the schedule and try to prioritize 737-800 or Max aircraft over the 700's if there are both serving that route?
I know the schedule might not lineup as favorably, but if it means a few hours of productivity at the airport and a greater chance of working in the air it might be worth it.
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@Rkitch86 wrote:
to try and make an already long story short, me and my family had a flight from Birmingham Alabama to Baltimore and then Baltimore to buffalo new York where our family lives. We ended up stuck in Baltimore for 6 1/2 - 7 hours with a 1 year old little girl and a 2 year old little boy. As we all know, flying with and traveling with kids can be very trying and stressful. we Understand delays and things happen this is part of flying and a hidden risk, but the airlines lack of empathy, answers, time, just to name a few was wild and no cares were given that night with this airline, ON TOP of the full blown lies they fed us were we literally did a quick google search and or made a phone call just to go back to them and say " hey listen we know you just lied we understand delays but you do not have to lie to customers''. All that aside we made the best of a very long airport layover stay and dealt with it. The BIG ISSUE! The reason I am here is to throw caution to all your winds. While trying to entertain 2 cranky and tired kids in Baltimore airport they were having what was one of the heaviest rains I had seen in a good while. these jokers FOR WHATEVER REASON! ( still wondering and waiting to hear this explanation) left everyone's luggage out by the loading area where planes park and our luggage goes underneath. The problem was 1. there was no plane to load and 2. the lack of care of this airline and their staff to have brought the luggage out but to then leave it there IN A MONSOON! needless to say we were supposed to originally be in buffalo around 6:30-7:00 P.M. Instead we all finally got to our destination around 3:30 in the morning.
Several issues going on here:
First off, very sorry this happened, that's horrible
Definitely keep prescription medication in your carry on if possible on future trips, I'm sure you will but that's a rule that more frequent flyers always take.
I wish the did have an exception to the four hour rule for flights that arrive after 10 p.m. or some reasonable time. But as soon as you got the waterlogged bags off the conveyer it should be straight to the baggage office. I know it is extra tough with kiddos that late.
If you had a picture of the luggage cart sitting out on the tarmac that might help. What may have happened is if there was any lightning the ramp workers have to go back to safety and anything left out there has to stay. Under normal conditions they wouldn't be leaving stuff in the rain like that but it sounds like a surprisingly strong storm you had.
I'm very sorry that the hiccup here is the 4-hour rule, you can try using the Contact Southwest Customer Service or sending a message to the corporate office describing the reasons you would expect an exception to the four hour rule.
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@Jack2act wrote:
Can Southwest expalin why I am paying $50.00 to get early boarding when 20 seniors all jump ahead and take the best seats? But when they deplane they suddenly dont need a wheelchair.
Southwest should board them last ! to the back of the plane and that way they deplane last.
I am willing to bet Southwest anything that the amount of Seniors pre boarding drops 90%
For the record I am a senior as well and dont abuse the privlage.
Not everyone considers those to be the best seats. The front of the plane is obviously popular that's undeniable, but it isn't universal.
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09-13-2023
09:34 AM
09-13-2023
09:34 AM
@CupCrusher40 wrote:
allowed?
You can cancel your boarding pass and change your flight, then check back in.
You'll be taking your chances with the boarding position that you get last minute, and also if the flight is full this would be a minor risk of not getting your seat back but it should work if you use the "change flight" function instead of the cancel and rebook approach - the change shouldn't go through unless you actually get your new flight.
I don't see any reason they would offer a voucher for it, but you can get travel credit if the price was lower and you changed your flight.
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@cadreaming wrote:
This is unfortunate because you as a company really had a chance to make this right. Now, because of this stunt, all you're doing is giving people another bad experience and another untrustworthy situation as a company. Shame on you!
Just to clarify, did you try reaching out if there could be an exception? If not, use the Contact Southwest Customer Service options listed down below.
I don't know all of the motivations I'm just a fellow passenger but there is some part of the process that they want you to actively acknowledge claiming the points, as opposed to sending out the deposits automatically.
I'm sorry that for whatever reason you haven't tried to claim them until now.
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@bsurkein wrote:
Thank all of you for your replies. My problem is simple naivete. For some silly reason I thought that SWA is different; that it is better than this sort of SCAM. I have used SWA for many years, always with good experiences. I had never purchased reward points before; but I have used reward points accumulated from using an SWA sponsored credit card. In those cases I considered the points to be a free perk for using a particular CC. It never dawned me that SWA would operate with less than honesty and integrity in all phases of its business; that it would sell a product (reward points in this case) that had less value than the cash money used to pay for them. So, I didn't read the fine print. Yes, I know - NO REFUNDS - is very clearly posted on the website. I just didn't think I would ever want or expect a refund.
Shame on me.
It's a third party that runs this program but I can see your confusion. The service is still useful if you have a block of points and need a little bit more to enable the use of the points you already have.
I'm not sure who would benefit from those major large point purchases though compared to paying for flights up front.
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09-11-2023
01:01 PM
09-11-2023
01:01 PM
@dianaaschner wrote:
My workaround: I called Chase and they are overnighting the card to me free of charge. Still not a great solution but the call took 5 minutes and hopefully flights won't go up too much before tomorrow. Hope that helps someone out there.
Someone had mentioned that you have to write down the info earlier, I agree this should be a lot easier of a process. Glad to hear you got an expedited response - if your flight is for more than a few weeks out hopefully you'll be okay. It's tough when you get within the week.
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09-11-2023
12:58 PM
09-11-2023
12:58 PM
@ALibert wrote:
Dear WN Forum Members: to say that I’m old school at age 83 would be an understatement. I’m a former TW, SV, CAB, NA, PA, RJ and BDL middle management retiree. I was invited by Herb Kelleher, et al, in the mid 1990’s to spend a day at HQ @ DAL to “Meet the Gang” so to speak.
Great story! Thanks for sharing.
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09-11-2023
08:54 AM
09-11-2023
08:54 AM
@CupCrusher40 wrote:
alot of flights 45 minutes apart
People are all on a mission to get out of the plane when it lands.
Boarding everyone is browsing the seats, putting stuff up, taking it back down, putting it back after getting their item out, getting safety briefing, exit row safety briefing...the process is naturally a longer one.
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@kmatthews812 wrote:
I guess simpler question - if this service existed, would you use it?
It would save you the effort of manually checking in and would click faster than humans can so it would get you the best seat possible.
Follow up question - would you pay a couple bucks ($5? $10) if it got you a guaranteed aisle or window seat?
If you are proposing this as a business venture I think you have a couple of obstacles that the most frequent and knowledgeable flyers end up getting A-list eventually, and also that Southwest offers an equivalent product with EBCI that would always be in front of your own offering, the airline would also potentially have the ability to block your service through technological or legal means.
I'm sure there would be a few takers if you can reach them without attracting too much attention.
In practice the customers might get aisle and window seats often, as far as guaranteeing them that sounds a bit strong as there are some odd cases every once in a while. Someone posted recently about a flight that seemed to be 100% A-list and EBCI, if that last passenger had instead been on the auto-check-in system they would have still gotten a high C-number.
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@floridaguy wrote:
I looked for the same thing and never found anything.
I set a reminder on my phone for check in and the moment the minute arrives, I check in. Sometimes the system rejects it as the clocks are not in perfect synch and it sees my check in as early. Redo the check in and it goes through.
Nearly all times I receive a B boarding position, B20 or close. That tells me that the flight is probably full and also that a lot of people used the same technique.
I wish that Southwest would end the madness and just sell the ticket and price it on the boarding position. That way, your check in had nothing to do with the boarding position.
Because the price of the ticket often gets more valuable as the flight time gets closer so you can't price solely from boarding position.
Southwest also likely doesn't want to discourage last minute purchases by having promised all the early boarding positions nor stop people from buying early by reserving the early boarding positions.
If people showed up and all that was left were "C" positions they might not buy those tickets and planes start flying at 2/3 capacity.
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@kmatthews812 wrote:
I'd rather not pay for Early Bird, but I do like checking in exactly 24 hours in advance to get the best seat possible.
Does anybody know of any third party apps that do this for you? Have you used them and if so, how was your experience?
It seems like somebody should just make a bot that does this really quickly to always beat the humans and avoid having to pay for Early Bird, but I can't seem to find any and don't know what happens if I use one.
Thanks!
Also how would a bot work if a bunch of people subscribed, but then they all tried at the same time and you aren't any better off.
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@SoCalFlyer97 wrote:
@rebekah272 wrote:
Hi all!
I recently booked a flight using RR points but later cancelled it. I'm close to achieving A-List status, so I felt like I would be better off conserving the points and trying to hit 35,000 this year. I saw the points return to my account, but they were not re-added to my A-List tracker. Will the refunded points still count towards A-List, given that I did not use them to travel? All points were originally earned on qualifying flights - I would still like to get credit for that if possible.
The only guidance I've been able to find thus far is that flights booked with RR points don't count towards A-List, but that's not the situation I'm in, since I'm not trying to earn anything that hasn't already been earned.
Hello-
My understanding is Tier-Qualifying Rapid Rewards Points (TQP) earned via qualifying flights post to a Rapid Rewards account and the respective accountholder's TQP tracker after the whole booked trip is taken and completed, not after booking. Also, flights booked with points are only subtracted from the total Rapid Rewards points balance, not from the TQP counter for A-List nor Companion Pass-qualifying point counter for Companion Pass.
Hence, booking and then cancelling a booked flight via points should not affect the TQP counter. To be clear, a flight booked with points does not count toward the 25 flights option for A-List.
Just one clarification - think of the TQP as a "clock" or gauge that only goes up all year.
Redeeming rapid rewards points is from a separate bucket that goes up and down as you use them and earn them.
The amount deposited to your rewards bucket is proportional* to the increase of the TQP gauge, but the gauge never goes back down even when you use the points from the reward bucket.
*Points aren't identical quantity - you can get various bonuses to multiply your reward bucket while the TQP is the same except for specific promotions, there are many ways to earn reward points that aren't TQP, etc.
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