Southwest Airlines Community

I think the offer is bogus, much cheaper to go direct to the rental car company!! ... View more

I have never been denied a full can of soda when I have asked politely for it. ... View more

THANK YOU all for your help! ... View more

Very limited upside to waiting, especially if the current price seems reasonable.       ... View more

Also the cost for the BS upgrade might be incremental - buy a WGA fare and reimburse that if this is for work, but then out of pocket pay the extra for BS upgrade which may be quite a bit less than $1,000 in net.   Note that if you upgrade from a WGA fare, then BS fare will not be refundable. So you can wait until things are certain, but do it more than 36 hours prior so that you get the boarding position.   The other question is how many of the remaining trips this year will the companion fly on - if it is a lot then it may be good timing to push the pace. If the rest of the trips this year aren't big candidates you could wait and do a strategic upgrade in October/November if needed. ... View more

Thanks for your input I already ordered one. ... View more

Hey, thanks DancingDavidE for the reply.  I'll try to check in at 9am my time - using local time of the flight.  ... View more

Southwest recently instituted and began enforcing a duplicate reservation policy:   Prohibition of Multiple/Conflicting Reservations: To promote seat availability for our Customers, Southwest prohibits multiple reservations for the same Passenger departing from the same city on the same date, or any multiple reservations containing conflicting or overlapping itineraries (such as departures for the same Customer from multiple cities at the same time). Furthermore, without advance notice to the Passenger or purchaser, Southwest may cancel such reservations, or any other reservations that it believes, in its sole discretion, were made without intent to travel. With the exception of Southwest gift cards, funds from proactively cancelled reservations by Southwest will be returned to the original form of payment. Reservations paid for with a Southwest gift card will have the amount applied from the gift card held as travel funds for use by the Customer on a future Southwest Airlines flight.     ... View more

my travel bag is not the hard shell variety.  It is very stiff fabric ... View more

I have heard of other uses accepting immunization documents, but the Southwest website only mentions the birth certificate specifically. I would call the 800 number the day ahead today to add the child to your ticket and mention then what materials you do have.   ... View more

We have a few follow up questions    If this is on one reservation where you change planes but have a single ticket, then any bags you check will go through automatically. (So check as much as possible?). Verify when you check in at your depature airport that the tags are for the ultimate destination.   You'll have to keep your carry on bags with you in any scenario, so travel light.   If you have separate tickets on southwest or even one leg Southwest and one leg someone else, you'll need to pick up any checked bags and go back through security. In that case I doubt you have enough time to do much out of the airport.   Assuming that it was the first case above, there are plenty of poorly paying slot machines at the airport. There are also a couple of lounges for a fee that may be worth it if you enjoy airport lounges for a few hours. That ones I know are in the other terminal though, so you'd need to take the inter-airport train there and back - allow 20 minutes or so for that each way.   Otherwise traveling light and maybe with TSA Precheck you may be able to take a taxi to to the Strip and make it back in time spending maybe a couple of hours there.   The hardest part may be judging the time it takes to walk through a casino if you opt for that.        ... View more

If you've booked with points, you can change to a lower fare and will receive the points difference back into your account. ... View more

The CP (and A-list) qualifying points all are calendar based, so when you mentioned hitting the limit in February that would have to be from flights and CC spending in January and February next year, not the remaining/excess points from this year plus those two months.   I agree with the other poster about booking any remaining personal trips with points (companion still included whether booked on points or cash), but I assume that the high volume of flights is due to business that you may be reimbursing. Keep using SW Visa for those to get the compounding benefit of extra points on SWA purchases.   If you own your own business, then maybe it does make sense to use points even for work trips.   I'd have to dig a little on this one, but I think it is possible to earn a second companion pass? If you had that high of a volume of flights and also had a child or someone else that would fly with you. Obviously that wouldn't be as useful if you normally travel only with your wife. I thought I saw something about this before, but can't find it now. ... View more

You can try this:   https://www.southwest.com/account/recovery?clk=GSUBNAV-RR-LOOKUP#needUsername     Otherwise you'll need to call customer service, this message board doesn't have access to your Southwest account, it's meant for user-to-user tips.   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US       ... View more

I agree that the emails are an unfortunate error, but the bigger issue seems to be that you seemed to be on track to earn the awards but then it didn't convert in the end, we'd probably need more detail to help on that front in terms of what you had planned to do and what actually happened.   I'm not sure what the issue was, although it seems like a common one is spending on the Rapid Rewards Visa which is accrued at the statement closing, not as spending takes place. Hopefully that wasn't what got you. ... View more

The link @franktravel provided above describes how TSA screens breast milk. In my past experience the screening has been quick and non-invasive. We all cringe when talking about TSA, but they do try to be sensitive to situations like this. Just calmly and politely explain your situation. Also, as mentioned before, give yourself plenty of extra time to get through security.  ... View more

Although not advertised, if you go to Magical Express and let them know you are there they may be able to pull your extra luggage even without the yellow tags.   The scenario you describe makes sense, Southwest will only care about what you check at the departure airport, and Disney will only care about luggage that shows up with yellow tags (or names that they are looking for).   You can "gate check" luggage on the Magical Express too if needed, the downside is that you would need to leave it with the concierge at the destination resort instead of having it appear in your room automagically. This works great if you need some items before heading to the parks even if you don't have a room assignment yet. ... View more

Passport, and depending on several factors it may benefit you to have Global Entry.   I like flying Porter to Canada if you'll be in the east of the country. Take Southwest to get to MDW or one of the other Porter airports. (Chicago MDW, Pittsburgh, Boston, among others.) ... View more

I think it might be a mixup in the lingo, I've never heard of family boarding to be affected by ticket type.   It is affected by age of the child, and potentially number of adults traveling with the children.   Companion boarding along with the primary ticket holder likely to be A-list does cause friction when the companion has a later boarding position, particularly if the child companion was old enough not to qualify for family boarding as an altnerative.  ... View more

Hopefully you were able to get the "boarding position only" upgrade at the gate for cash.   I don't think it makes sense to use points for Business Select - one of the real benefits of BS fares is the extra point earning potenital, which you would be doing the opposite by purchasing with points.   If the boarding position was critical for someone, then it would be best to go for early bird for a small price upgrade instead of multiples on the cost of the ticket.     ... View more

  Any item weighing more than 100 pounds must be shipped as Air Cargo. However, Customers cannot use SWA Cargo unless classified as a Known Shipper as defined by the TSA or TSA approved Indirect Air Carriers (IAC). For full details about shipping cargo, visit www.swacargo.com   ... View more

Situations like that are exactly why they need a better system in place. Call or ask before cancelling. Super frustrating. I figured this might hit consultants hard.    I have ANOTHER update. So Southwest called to tell me they were going to stop flying to Veradero two weeks before our travel date, so I had to go through the process again to move the trip up two weeks haha. Everyone on the phone has been really nice, so it makes it a lot easier, but I hope SWA adjusts the system. I had to book the roundtrip (add companion) which took 40 min, then figure out how to make sure the roundtrip I booked to get to companion gets linked appropriately so neither gets cancelled. What an adventure! (And probably a hassle for customer service.) ... View more

Still no word on the purse.     ... View more

Well, then, this appears to settle it.  Thank you so much Lindsey for specifics.  I appreciate your taking the time to get back to me.  We will check it with our luggage.  ... View more

@MilesDS,    We actually do have a tool that does this! Check it out here.    You can reach it by going to Southwest.com > Click "Flight" in the upper right corner > Flight Schedules. Once you've reached this screen, just fill in the boxes and select either a "daily" or "weekly" view. You'll be able to see all the days we operate flights on your selected route.    ... View more

You can check it, two free checked bags with Southwest!   Unless I'm missing something, the "carry on" tag just means that you could carry it on if you wanted to, but it should also be fine for checking.   I'm not sure about the cruise part - does the cruise line pick up your checked bags automatically at the destination airport? (Like Disney's Magical Express?) Otherwise I'm not sure that you will avoid carrying it around when you leave the airport. Hopefully the ship has a bellman to hold luggage if needed. ... View more

Explaining the scenario won't help, as tickets are non-transferrable, so no adjustment would be made.   Once expired, they can request the funds be reissued as a voucher, minus a fee of $100. ... View more

Regarding the gate check, it can be done either way to have the item for use at the layover, or retrieve it in the jetbridge at the destination airport, just let them know and they may ask your preference.   Assuming that you don't need the booster seat in the airport, obviously you'd opt to pick it up at the destination and not the layover.   Regarding curbside or at the counter, we have been happy checking our pack and play at curbside, but we do use the blue Southwest bags avilable for purchase to protect the items from scuffing.   The exception is the stroller which we use in the airport. It can be gate checked either to the connecting airport or to the final airport, your choice. For the stroller we're usually wanting to have it on the layover, so we retrieve it and re-check it at the new gate.   I'm not sure about the booster seat. If it is precious, then I'd say gate check over curbside or ticket counter. If it is a pain to carry through the airport, then check it regularly and retrieve at baggage claim. ... View more

Thanks.  Somehow I thought priority access would allow me to go straight to the pre-check line from there.  Didn't realize it was the regular line I would have to go through. ... View more