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Travel funds

New Arrival

I have travel funds that are set to expire and the dates in my account have not been updated.  Because if this I can’t book future flights and use my funds.  When will the travel funds be updated?  I saw a post in early April that the dates would be pushed back to 6/2021.

6 REPLIES 6
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Re: Travel funds

Top Contributor

That happened at least a month ago and dates were pushed back to June, 2022.

 

That applies to all tickets cancelled (and travel funds thus created) after 2/28/20.

 

If that is not you, then use your funds to buy a ticket to anywhere, and then cancel the ticket.

Viola, your new fund expiration date will be 6/22

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Re: Travel funds

Active Member

I think you mean September 2022.

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Re: Travel funds

Active Member

Assuming your flight falls within the policy window:

 

  • Customers’ funds that have expired or will expire between March 1, 2020 and September 7, 2020, will now expire September 7, 2022.
  • Any travel funds created because you cancel a flight between March 1 – September 7, 2020, will expire September 7, 2022.

it will update automatically.

 

--Jessica

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Re: Travel funds

New Arrival

Jessica, 

 

would you be able to provide a link with that information from the Southwest website? I purchased a flight for August and had to cancel two weeks ago, but my travel funds are expected to cancel early December. I’m hoping the 2022 extension applies to me also, but I’m not sure. Any help would be appreciated! 

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Re: Travel funds

Employee
Employee

@Marafada2009 wrote:

Jessica, 

 

would you be able to provide a link with that information from the Southwest website? I purchased a flight for August and had to cancel two weeks ago, but my travel funds are expected to cancel early December. I’m hoping the 2022 extension applies to me also, but I’m not sure. Any help would be appreciated! 


Here you go @Marafada2009:

 

Coronavirus (COVID-19) Travel Information

 

Nicole
Community Manager
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Re: Travel funds

Active Member

@NicoleAshley beat me to it! Thank you 🙂 

 

--Jessica