Southwest Airlines Community

Agree with you chgoflyer, the options are:   1) keep track of your own Southwest travel funds and you can use ALL of them - free of charge   vs.   2) Fly American, Delta, and United and others and they will keep track of travel funds for you (apparently), and they will charge you $200 or more to use each and every one of your travel funds,   Seems like a no brainer to me. ... View more

@Tom_Bl wrote: Getting ahead in line: Those in line by number are usually friendly and cooperative. But that is not always the case. As I tried to get in the correct numbered position I found another passenger who would not tell me his number. I suspect it was just a way of butting ahead of me in the line. Any suggestions? Well, there really is no way to know.   If he is clearly in the wrong group (B trying to board in A,   or an A31-60 trying to board in A1-30, then the boarding agent will likely stop him and tell him to board when he should.   I personally just try to get close to where I should be. So if I'm A43 , I just get in the A41-45 slot. It doesn't make a whole lot of difference if I'm the 41st , 43rd, or 45th (or 60th for that matter) person to board. ... View more

Hello.   Actaully, you are dealing with FAA rules here, and not Southwest rules.   Yes you are allowed up to 5.5 pounds of properly packaged dry ce in checked baggage.   https://www.tsa.gov/travel/security-screening/whatcanibring/items/dry-ice ... View more

@Markhochgesang wrote: I also would like to know what I paid for a flight prior to taking the flight. When I go to my account area and my flights it shows everything but the price I paid. This must be by design so customers don’t shop their existing flights and change them when the prices drop. I can’t think of any other reason why it wouldn’t be included with all the other pertinent information.    Sincerely, Mark Hochgesang.  Evening, Mark.   I think you were told what you paid for a flight when you booked the flight. All you have to do is save your confimration e-mails and refer back to them if that is what you need to do. ... View more

@Anonymous1165 wrote: Ok, I am a fan of pets, they are wonderful in many ways.  They have never been allowed in cabins and I believe the policiy was put in plac for very excellent reasons.  I am not sure why any circumstance would have changed those reasons or exerted a change to that policy.  But I am very allergic to them (especially cats and dogs, even the most hypoallergnic species).  Your policy seems to ignore my and like passenger rights, and opens your company up for a negligence suit to say the least.  Why should I(we) have to wear a mask or take other precaustions for my(our) health, when such never had to be done apriori?  It is bad enough that the planes are packed to capacity with passengers and the cost of the tickets are very expensive.  Is there a way to know if there is a service animal in the cabin while, or prior to, buying tickets? l have not seen such. Southwest is a proactive, or progressive company surely there is a solution that will benefit all passengers young and old.     Federal law requires all airlines to accomodate passengers with disabilities. It cannot prevent passengers with either emotional support animals or service animals from getting on  planes. These passengers are asked to advise the airline in advance that they wil be travelling with animals, but they are not required to. Besides nothing prevents anyone from buying a ticket at the last minute. So there is really no way to insure that, when you buy your ticket, that there will be no animal aboard your flight.   Further Southwest allows up to six small animals that can be stowed under seat per aircraft. I believe that all major airlines do the same. If you travel on Southwest and mention your allergy, Southwest will try to seat you as far as possible from any animals. If you are really alergic, be advised that there is no way of knowing if an animal was near your seat on a previous flight that day or after the last thorough cleaning of the plane.   So, you really do need to take your own precautions be carrying the appropriate meds should you need them. ... View more

Thanks for acting responsibly and trying to find the owner.   You do realize the owner is much more likely to file a lost item report with the airline than look here to see if someone found it?   Thus I think your best course of action is to get it to the airline with information like city it was found in, seat or row number, flight number, date, etc.   Actually the airline does a pretty good job of reuniting lost items with their owners, but as you acerained it's not perfect at that task. Dealing with thousands of lost items is an imperfect science at best.     ... View more

Well, you raise several different points so let's handle them one by one.   First of all, sorry to hear that you ran into travel touble. You were not alone. It happened to tens of thosuands of others due to the snow.   1) 'Within moments of the flight being cancelled, it was removed from the system like it never existed.  I call the customer service number to get rebooked and they say, how can you be rebooked when you weren't even on a flight!:"   Southwest automatically rebooks people whose flights are cancelled. The computer system does it automatically . I'd guess that you called before the computer got to you.   2)"After a round of discussion it was discovered that yes indeed I had a valid ticket.   Then they say, well we can't get you on another flights for 2 days.  First off, I don't even think that is legal - airlines have to allow you an opportunity to get back home even if it involves another airline."   Well that isn't exacty true. Airlines that have interline agreements with other airlines may rebook on other carriers. American just announced it would not do so for any travelers who booked "cheap fares". Southwest does not have any interline agrements. There is no law that says airlines have to rebook passengers on other carriers, and Southwest does not have the capability to do so.   3)"I had already done some homework and offered, what if I can get to St. Louis and fly out of there.  That was rejected at first, but finally agreed to.   So I bought train tickets to St. Louis.  Then, I find out that SWA indeed added another flight the next morning after all to make up for all of the cancellations.  I call to get on it instead of St. Louis and was told "no, we already 'accommodated you' by allowing St. Louis, we cannot offer rebooking out of Kansas City."   In the event of a cancellation, Southwest tries to automatically rebook you. You said the next flight would be 2 days out. My guess is that is where the company put you. The company allows you ONE FREE CHANGE from what the company tries to give you. CHANGS AFTER HE FIRST FREE ONE incur the normal charges for changing a reservation. You change to a St. Lous departure was your one free change. Your attempt to change it back to Kansas City was a second change.   In short the company did what it says it will do.   I guess if I had been you, I would have asked to discuss witha supervisor. You may want to discuss with customer service to see whether or not some type of adjustment can be made.   You may reach them via one of the methods listed on the top left of the contact us webpage.   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US ... View more

So, you propose that those (mobility impaired) people in wheel chairs  should board after A group and be forced to crawl to a seat somewhere behind row 10?   Looking at the policy that you provided, there is a difference beween someone who needs a specific seat and someone who just needs a little extra timeand Southwest treats them differently. ... View more

@devburke wrote: That's what it seems to say above, but since that's not actually happening (at least for me), I was wondering if someone from SW could chime in on the matter. I wonder if that's the pattern for all of us who are saying we haven't received any.     In my first respose to you, I suggested you contact customer service if you think you should have received coupons, but have not.  I did that because this is a customer to customer forum, and formal replies from the company may not happen here. ... View more

@devburke wrote: Does this only apply if you have 10 flights within a one year period? I've flown far more than 10 times on paid flights, and haven't received anything like this. I looked on my RR account on Southwest.com, and the "Past Flights" section only shows my flights from within the last 12 months, so maybe that's the explanation for why some of us aren't receiving these?   Thanks! My understanding is it is 10 paid flights regardless of time. So if you fly 4 times a year, you'd get drink coupons after you had completed your second paid flight in year 3. ... View more

Hello.   If within your profile you have said that you want to receive drink coupons, you shoud automatically receive them after every 10 paid flights.   If that is not happening, you should contact customer service to discuss that matter. You can reach them via one of the methods listed on the top eft of the airlne's contact us webpage.   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US   ... View more

@Mjc0726 wrote: Is anyone else having an issue when purchasing early bird checkin that they don’t receive TSA Precheck on their boarding passes. This is the fourth time in a town that it’s happened to me. If I don’t early bird I get precheck.   So I either get a good seat or get through security easily but never both!   Marsha   Hello Marsha.   Have you paid for pre-check?   If not, you should know that TSA grants free pre-check to a few people randomly. I'm sure it's not completely random, but I don't know how TSA selects the people it does. So you will occasionally receive pre and sometimes not. Whether you do or not is unrelated to your purchase of EBCI. As a side note I had a friend who flew yesterday. He bought EBCI and he has not paid for pre. He got pre yesterday, but he did not when he flew on Wednesday.   If you have paid for pre, you should receive pre on every flight. ... View more

Hello.   Since this is a customer to customer forum, you will not get n answer to your question here.   Your best bet is to ask customer service the question. You can reach them via one of the methods listed on the top left of the airline's contact us webpage.   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US   My guess is that they will not be able to answer your question. They don't make the schedules, and my guess is that since schedules can change up til the time they are publshed, I don't think they'll be able to comment on an unpublished future schedule.   Go ahead and ask though. I could be wrong. ... View more

@fxfisher12 wrote: How can you change your KTN if it is entered incorrectly? 1) Log into your Southwest account 2) Click on my account 3) Move down left sife of page to My Preferenes 4) Within my preferences go to personal 5) within personal click on edit 6) type in corrected KTN and hit save button. ... View more

@JimmySpurgeon wrote: We are so excited that Southwest will soon be flying to Hawaii. We have been following updates as we are wanting to book flights. We were hoping that we would be able to book flights for summer travel by Christmas as we wanted to give these as Christmas gifts. Is there any chance this may happen? Thank you so much Morning.   Southwest is really going to fly to Hawaii. The question is when. The answer is tied to when the government  will grant the airline a license to have long overwater flights. That hasn't yet happened, and there's no way to tell when it will happen, but it will eventually happen.   My guess is that flights to Hawaii will have started by summer, 2019. ... View more

Glad to ear that you've been able to get your son to buy your tickets.   The fact that the Southwest website is unavilable at many locations outside of the US is a well documented issue. Suggestions that have seemingly had some success are   1) Trying to use a US based VPN 2) Try using the Southwest cell app and utilizing cell data (as opposed to wifi)   Apparently there is some cost involved in having the website available outside of the US, and the company is evaluating whether or not it makes economic sense (tickets purchased vs cost of the having the website available) to do so. ... View more

Well, it does seem strange that Southwest's website won't even offer you a connection.   I guess you could fly to Houston or Harlingen and drive to Corpus. However, that's not a great solution.   Since this is a customer to customer forum, and you are talking with fellow customers, and not Southwest.  Perhaps your best tack would be to contact Sothwest customer service and request that the service be resumed. You can reach them via the methods listed on the top left of the contact us webpage.   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US     ... View more

@angarza_9805 wrote: I have a registed ESA (emotional support animal) that I was going to fly with due to panic attacks when I fly. She was sleeping by the window the whole 2 hours while we were waiting to board the plane and once it was time to board we got up and waited near the early boarding sign. Now my dog is very friendly when it comes to people and barks when she wants to play and is being held back and this was going to be her first time flying (she's 7 months old). So while we were waiting to board some people were walking by and she let out a bark because she wanted to go greet them and say hi but I wasn't letting her since we would be boarding soon. I noticed the supervisor was watching us and I offered to put her muzzle on so it can stop her from barking, but all the supervisor said was that it wasn't going to change his mind. Then he walked up to us and the way he did was not settling well with my puppy because she growled at him feeling threatened. After that he denied her access to fly to the point and I had to call someone to come get her. This in turn made me miss my flight. He had written a note to keep on file saying that he had given me mutliple warnings with her, but I did not recieve one warning from him. I ended up flying on another flight by myself feeling absolutly terrified and I'll have to fly back feeling the exact same way with fear.    Sorry to hear about your e problems traveling with your pup. Hope the flights weren't too terrifying.   The airline has to worry about the safety of passengers on board the aircraft. That's why it has a staated policy about animals that travel on the plane"   ". An animal must be trained to behave properly in a public setting and under the control of the handler at all times. An animal that engages in disruptive behavior may be denied boarding. Examples of disruptive behavior include (but are not limited to): Scratching, excessive whining or barking Growling, biting, lunging Urinating or defecating in the cabin or gate area" https://www.southwest.com/html/customer-service/unique-travel-needs/customers-with-disabilities-pol.html?CLK=SITESEARCH   So when your pup barked, and when you had to hold her back when she wanted to greet the other passengers, she got the attention of the employee. Then when she growled at the employee, that was probably the straw the broke the proverbial camel's back. He had no way of knowing whether or not she'd keep doing it on the plane.   As far as the employee stating he's given several warning, when you say he did not. I don't know what to make of it.  If you want to do so, you could discuss the matter further with Southwest's customer service department. Details on how to reach them are on the top left of the company's contact us webpage.   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US   I hope your future travel is better for you than the last trip apparently was. ... View more

@eddiesports wrote: Why do we bother paying extra for early bird check-in if we still get B's!!!! So you don't get Cs   So you don't have to worry about checking in exactly 24 hours before flight time so that you won't get Cs ... View more

Hello.   There's no way to know in advance whether or not the airline will add a flight to it's shedule. I guess that translates into "you can't plan on it."   Sorry   The good news is that if it happens, Southwest will let you use all of what you've already paid to pay for the flight change -- no fees involved.     ... View more