07-22-2018
05:17 PM
07-22-2018
05:17 PM
@CNoll wrote: In 2017 i reserved AND paid for hotel rooms for others that i booked thru SW just for the bonus points. The points did go into my account. Trying to do same thing this year but I am told by SW Customer Service that only the guest staying in the room is eligible to receive the points. Anyone else hear the same? Hello. I think the rule is that the person who makes the reservation AND checks in at the hotel gets the points. So if you reserve 4 rooms for a single stay for your party, and pay for 4 rooms, and you check in at the hotel , then you'd get all points tied to that single reservation for 4 rooms. I don't think you can earn points for a stay, where someone other than you checks in. Now there is one point of clarification. There are RR points issued by SW for hotel stays, and I think what I said above applies to these points. Some hotels issue their own RR points. I don't know what happens if someone reserves a room thru the hotel specific site, and then gives the hotel someone else's RR # .
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Hello. You are not the first person to complain about the situation. Federal law ties Southest's hands on the subject. It can't legally question passengers as to the nature of their disabiities. If passengers self identify as having diabilities that requires pre boarding, Southwest basicaly has to believe them. Also, some disabilities are not obvious. For eample, a person prone to nausea might need a seat near the lavatory, but might be capable of easily walking to the plane. I have sciatica, and at times I walk normally, while other times I'm anything but normal. I can be fine getting on a fliight and be in agony getting off the same flight. I can only suggest that you be tolerant of others, even though some of those others game the system.
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@1TSANFORD wrote: I'm fairly new to this. The last time I flew I was able to scan from my phone. How does Earlybird actually work. I have purchased this and am uncertain how it works. Do I still print boarding pass at the kiosk? Also, do they allow locks on your luggage and will bringing a wooden cane on board be a problem? Sorry but I got inpatient waiting for an agent to answer. Thanks Moning. Early bird check in simply means that you don't need to check in becasue Southwest will do it for you. You can obtain your boarding pass at an airport kiosk, or print it at home, or get it on your cell phone via the Southwest app. If you are asking aboout locks for checked bags, those locks should be TSA approved locks as TSA has the ability unock those locks to inspect baggage contents. I'm not sure about your cane. Have a good flight.
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Morning, Bob There's lots of conflicting information in the posts above yours. So I'm not sure of the answer. I know I've been able to use 2 gift cards and a credit card in making a reservafion before. I can't believe the computer system knows it should allow a max of 3 payment methods for a 1 passenger reservation and allow a max of 12 for a 4 passenger reservation, but I've never tried it. I'd suggest you just give it a try. If there's a limit, the system will let you know. I f you run into a limit, you could book two one way trips ins tead of a round trip to up the number of gift cards you can use.
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07-21-2018
02:36 PM
07-21-2018
02:36 PM
@reneerose wrote: Thanks DFW and Dancing David! Okay that makes sense sort of...but then it's a travel expense like traveling on the subway brings in revenue, and you can always use the balance, it should maybe give a little middle ground to use the extra travel funds within 6 months of the expiration date instead of by the expiration date. But yeah subway commuting vs plane flights are a bad comparisn. Would Southwest be able to make up in additional bookings the money they are afraid to lose if they would only be a little flexible with the expiration date and pushing it out to 6 months of the expiration date? Curious if that would change their profit margin. Yes it could, in a worst case scenario change their profit margin. Let me give an extreme example. It's one that likely would not happen, but it illustrates the point. Let's say it's 10 (or 5 or 4, etc) years later. There's $500 million of travel fund dollars (from 10, 04 or 2 years ago) that are suddenly used. That's $500 million that it won't have to pay fuel, employees, airport fees, etc. That's a revenue and profit hit. Having an expiration date let's the company forecast a financial worst case scenario. No expiration date makes such a forecast impossible. A longer expiration date would also be forecastable, and SW kind of does that by allowing passengers to convert expired travel funds to vouchers.
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07-21-2018
01:33 PM
07-21-2018
01:33 PM
Hi. You can call, tweet, or e-mail Details are on the top left of the webpge. https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US
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07-21-2018
12:18 PM
07-21-2018
12:18 PM
@reneerose wrote: Hi: I'm new here. Can I get travel funds converted into love vouchers? I have $49.50 to use in travel funds and apparently if I have to use it by Sept 18 then it won't let me even if I book a flight 8 months past the Sept 18 expiration date of the travel funds....Why does Southwest do this to people? Hi. You can convert expired travel funds to vouchers, but there is $100 fee to do so. So that doesn't sound like it makes sense for your $49.50 in travel funds. Sorry. Every airline I'm aware of does the same thing with their equivalent of travel funds: they expire after a year. The difference is that the other airlines charge you $200 or more before the funds become "travel funds." Southwet does not do that.. I don't know if other airlines let their customers convert expired travel funds to vouchers. The reason airlines have a one year rule is that travel funds represent an ongoing liability to the compnies. If the liability gets too large, it represents a financial threat to a company. For example, if an airline had say $3 billion in travel funds on the books, and suddenly $3 billion in travel funds were used, it would cause financial havoc. It's the same reason grocery coupons now have expiration dates while 30 years ago most did not.
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07-21-2018
06:53 AM
07-21-2018
06:53 AM
@reneerose wrote: Seriously? I cannot use leftover $40 for a rental car for a currently booked Southwest trip? Why do they do this to us? I know. Profits. Sorry, but SW travel credits can only be used on future SW flights, and not on rental cars. Why? Two different companies That;s no different than not being able to use a No rdstrum's credit at Macy's. Why? Two different companies.
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07-20-2018
04:22 PM
07-20-2018
04:22 PM
@Shawn555 wrote: Strange thing happened this morning when I checked in my free companion (my wife) for our flight tomorrow. I paid the $15 for my early check-in, but did not pay for her early check-in. I got A 47, she got A 49. Either they checked her in early with me, or possibly she was one of the first people checking in manually to get a boarding position after the early birds? Any thoughts? Also...isn't A 47 kind of high for early bird check-in? I thought it would lower. Thanks. It's unclear from your first three sentences if your wife checked in and you simply printed the boarding pass or if you checked her in. I'll make the assumption that you checked her in. In any event there are a few scenarios that could explain you getting A47 and she A49. : 1) She checked in early enough to get A49 -- pure serendipity 2) She checked in just as the person who held A49 cancelled and the system awarded the best available boarding position (which had just become available) - A49 I don't think Southwest would have checked her in as EBCI if she had not paid for it. Anybody else, feel free to correct me if I am wrong. As far as A47 being a high number, it's a function of how many A-listers are on the plane and how many people bought EBCI before you did. It is my understanding that boarding posiitons for EBCIers are granted in order from the first purchased to the last purchased. On some routes EBCIers get B boarding positions.
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07-20-2018
08:45 AM
07-20-2018
08:45 AM
@joykeepin wrote: IT IS A RECEIPT. It is not brain surgery. All other airlines give clear and concise receipts. SW needs to catch up. Calling CS is not what every business person wants to do for every flight. Even PayPal gives you a receipt for Pete's sake. Let's stop the patronizing and get this done. Morning. SW provides a comprehensive (as least as comprehensive as any othe r airline) receipt upon booking via a confirmation e-mail. Travelers can get one at the airport from any SW kiosk. Upon completion of travel, one can get a receipt from the SW website. Given the above, I guess I don't understand what you are looking for.
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07-20-2018
08:12 AM
07-20-2018
08:12 AM
Sorry, but I'm not aware of a way to view more than the current year and the prior year.
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07-20-2018
07:08 AM
07-20-2018
07:08 AM
Morinng. I'd advise you to take a look at your point history to verify the transactions. You get there by logging into your Southwest account. Looking at the left side of the page click on recent activity. That gives you a list of all points added to and subtracted from your account. If in fact you changed your first flight (both the original and the changed flight would have the same confirmation number), what you should see is 3250 points subtracted (for first flight), 1741 points subtracted (for the change), followed by 4991 points added (for the cancellation. If that's not what you see, you probably should follow elijah's suggestion and contact customer service. The last time I cancelled a fight purchased with points, the cancellation page gave me the option of getting a $ refund or keeping the funds in my travel fund account. You should have received three e-mails from SW: 1) For your original reservation showing points used and $charged as 9/11 security fee 2) For the change (subject would have been UPDATED flight reservtion" 3) For the cancellation (subject would have been CANCELLED flight reservation) the end of the e-mail would specify what happend to you 9/11 security fee.
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07-20-2018
06:20 AM
07-20-2018
06:20 AM
@wendy980 wrote: I changed my flight recently that i previously reserved with points for 3250. I ran into some conflights with my schedule, so I booked a new flight for 4991 points. I never received the refund for th 3250 points, nor did this balance apply into my new trip. I decided to cancel the flight that cost 4991 points because I ran into futhur scheduling problems and received the refund for 4991 points, but not the 3250, in addition the $5 that I had used to pay the remaining fees for the flight was not returned to my bank nor was it used as credit. What do i do to proceed to earn my missing points back since I might need it to change my schedule further? Morinng. I'd advise you to take a look at your point history to verify the transactions. You get there by logging into your Southwest account. Looking at the left side of the page click on recent activity. That gives you a list of all points added to and subtracted from your account. If in fact you changed your first flight (both the original and the changed flight would have the same confirmation number), what you should see is 3250 points subtracted (for first flight), 1741 points subtracted (for the change), followed by 4991 points added (for the cancellation. If that's not what you see, you probably should follow elijah's suggestion and contact customer service. edit add: The last time I cancelled a fight purchased with points, the cancellation page gave me the option of getting a $ refund or keeping the funds in my travel fund account.
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07-19-2018
04:01 PM
07-19-2018
04:01 PM
@rich1954 wrote: Seems like a no brainer to me, my question is -----I just paid my $99 annual fee, so do I have to now pay $149 again right away or pay it when my anniversary date rolls around again next year. I suspect that Chase would let you simply upgrade to the new card and pay the extra $50
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Afternoon. From a purely financial point of view you would be p aying $50 more to get 1500 Anniversary RR points (worth about $15 on wanna get away fares) $75 SW tavel credit 4 upgraded boarding positions (not sure what thar means, but presuming you are A List and TSA pre, that sounds like a "who cares" to me) You forgot to mention 1500 (bonus?) tier qualifying points for evey $10000 spent. If you already qualify for A list preferred and or companion pass that would be meaningless. If not, there might be some value to it. So you'd be paying $50 to get $90+ of stuff plus maybe (or maybe not) some access to A List preferred and or companion pass. I personally prefer cards that give me cash back, and use several that give me 2%, 4% or 5%..
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07-19-2018
08:28 AM
07-19-2018
08:28 AM
@rtbarron wrote: In regard to saving seats, Southwest has no policy. Saving seats is accepted and is done quite frequently. If you chose to save seats (I do), I'd suggest that you save them by putting bags or articles of clothing on the seats. Most people boarding after you will see these items, and assume the seats are occupied. If anyone asks if the seats are taken, just say yes. No further explanation is needed. Doing so makes it less obvious that you are saving seats than by simply pulling down tray tables.
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07-18-2018
06:46 PM
07-18-2018
06:46 PM
@revmlt54 wrote: Is 5.6.1 the most recent? Sorry, I didn't see your response til now. 5.6.1 is what I have on my phone.
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07-18-2018
06:40 PM
07-18-2018
06:40 PM
Hi. Sounds like you have a frustrating situation. The only other thing I can think of is to call the airline and see if it can check you in. I don't know whether or not that is possible. You could buy two one way tickets. Unlike other airlines, Southwest does not price two one ways higher than one roundtrip. In fact the roundtrip price is the sum of the two one way prices. Hope that one of the two suggestions turns out to be helpful.
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07-18-2018
02:20 PM
07-18-2018
02:20 PM
If you haven't already done so, your first step is to let Southwest know about this. https://live.nettracer.aero/southwest-paxview/lostandfound/landing.do. This is a customer to customer forum and you would have to be incredibly lucky to have the person who found (if found) your item red your post.
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Good Morning. It appears you had an unpleasant time in Las Vegas. Sorry to hear that. I can't speak to your specific situations, but I can think of a reason it might have happened. Sometimes air traffic control (ATC) tells pilots to be ready to depart as there might be a break in weather (or traffic congestion - there are several reasons not just weather . It might happen, or it might not, but the pilot has to be prepared to push the gate on a moment's notice. If they miss the departure call becasue they have to spend 20 minutes boarding passengers, they might be delayed even longer. Thus, the airline boards the plane and waits for ATC to say GO.. Given that, the airline should have used auxilliary cooling, asked passengers to close window shades, etc to keep the plane as cool as possible. If the airline did that and it was still hot, there's not much more that could have been done. BTW, I live in Dallas and we both are exposed to really hot planes during the summer. It is no fun. There is a way to contact the airline to register your complaint. A link is listed below. Click on the "send us a message" hot link under the words "e-mail us" on the left side of the page. It accesses SW's company e-mail function, so you won;t actually get an e-mail address, but you will be able to send your comment to SW. https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US
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07-18-2018
11:34 AM
07-18-2018
11:34 AM
Morning. You can cancel your flight and use your travel fund balance (plus $ I think you are saying). Which Is identical in practice to changing your exisiting flight(s) and adding $ becasue the new flights cost more. You can do both by logging in to your Southwest account, going down the left side of the page to my flights, clicking on upcoming, and then clicking on the flight you want to change/cancel . Again you can do either at this point It is unclear if you are dealing with an upcoming one year anniversary on your travel fund $ . If so, please remeber that travel funds expire one year from the time the original ticket was bought, and flights using those dollars must be complete by that date. If that is the case, and your outbound flight is within the 12 month period, but the return is not, then my advice would be to purchase two one way tickets. The first of which would allow you to use the travel funds before they expire. If you cancel OR change you can do pretty much anthing you want, pick different cities, travel before the dates on the old ticket, or travel on dates after the original ticket. The name of the traveler however cannot change.
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Echoing what David said, Wichita is a smaller market, thus it will never get large number of nonstops to a mulitude of cities. SW already flies non-stops from Wichita to Las Vegas and Phoenix (only one flight a day, admitedly with less than optimal times), and two to St Louis. So,Flights to those cities should allow access to cities east and west of Wichita. What other city would you like SW to add from Wichita?
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Morning. Southwest does review these forums, but they are intended to be customer to customer in nature. To insure that your request is heard, I'd suggest that you contact customer relations. Here's how: https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US The compny has a limited number of planes, pilots and crew, so it can't fly everywhere it would like to. Since the company is ultimately responsible to it's stockholders, it makes route decisions based on maximizing revenue and profit. Becasue of the limited number of aircraft, Southwest adds new routes that allow it to make the most revenue and profit. Hopefully, Wichita gets it's shot in the future.
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@CareforNOLA wrote: You may email them through their website at CUSTOMER-CONTACT-US - Email. I I hope the rest of your travels are safe and restful today. Echoing what was said above. You CAN e-mail the company by using the link above. Southwest does what many companies do: utilize a written contact protocal within the company. It does not publish an e-mail address because , if it did, the company would be covered in spam. Bots would flood the company. Try the link. You really can send the company your written comments.
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07-17-2018
02:03 PM
07-17-2018
02:03 PM
Hi.. Southwest normally loads it's schedule about 7 months in advance. The last update, 6/28/ took the schedule out to early March, 2019. The next extension will probably be somewhere near th end of July or early August, and should include your days. Maybe someone else has the exact date for the next schedule extnsion.
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07-17-2018
01:59 PM
07-17-2018
01:59 PM
You can obtain your boarding pass (You don't have to print it. You get get it on your phone) any time after the 24 hour in advance mark and before you get to TSA.
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If you are saying Southwest charged you 11,000 MORE points per flight, something sounds seriously wrong. If I were you I'd discuss with Southwest customer relations. You can call, tweet or e-mail. Here are the details: https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US
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Hi. I'd suggest that you read the responses to the post "fearful flier" within the same part of these forums that you placed this post. I suspect that about every thing about coping with the flying eperience is mentioned there. As for classes, I'll have to let someone else comment. Relax if you can. You'll have a great time.
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07-17-2018
09:11 AM
07-17-2018
09:11 AM
Hi again, Rae. I fully understand why you want to fly other airlines that have fares significantly cheaper than those offered by Southwest. In similiar situations, I do the same. Since you apparently like fliying with Southwest, you might just want to occasionally check SW fares in the future to see if the situation changes. Have a good week.
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07-17-2018
08:34 AM
07-17-2018
08:34 AM
@carajblack wrote: I double checked my preference settings and they were set correctly. I just booked a flight and did NOT receive an email with my itinerary even though my comast.net email address was listed. I feel like it's blocked by SouthWest like other customers have experienced. Sorry to hear that my initial attempt to assist was a failure. In my work life, I used to help users of one of my systems that were having trouble . The first step was to check for the obvious. The only other obvious potential problem would be the correct spelling of your e-mail addess. I've made that mistake more than once in my life. When you say you just booked a flight and your e-mail was listed, are you referring to the "send receipt to" line on the booking page? If this isn't resolved by the next time you book a flight, remember there is the optionto send the e-mail to a different address . Hopefully you have an address you can use. It's on the line just below the "send receipt to" line." I'd suggest you send SW an e-mail or tweet providing a description of your problem as well of stps your taken to try to rectify it. You'll be sing an internal to SW e-mail system. You won't get an e-mail address to use. https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US
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