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11-08-2018
01:30 PM
1 Love
Sorry to her about your travel trouble. Cancelled flights normally cause travelers some varying amount of pain. The airline automaticlly tries to find what it thinks is the best way to accomodate travellers after a cancellation, and rebooks people. However,, after a cancellation, the airline does give you some say in the matter. You can tell the airline that you disagree with the accomodation and want o try something else. The airline will try to work with you. As an FYI for the future, there is a website that may help you understand what is going on with your flight. It'll show you where you flight is coming from, and where it's going, and then going after that. It'll give you real time flight tracking and might help you understand what is going on. https://flightaware.com/
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@dw0427 wrote: Southwest claims they cannot discriminate when it comes to customer asking for pre-boarding but there has to be a way to police this. It is getting completely ridiculous the number of able bodied folks in the B & C Boarding Groups abusing the system. I only fly SW and spend $1000's to get to A-List Preferred and now it really means nothing because of the blatant abuse of the pre-boarding situation. No other airline allows this amount of pre-boarding. SW please come up with something to fix this or reduce the requirements for A-List / Preferred as you have diminished the value of achieving. There is now little to no benefit due to the obvious abuse of the pre-boarding policy. I would love a direct response from SW on this issue....... Regards, A Loyal SW Customer I'm A list and I understand your frustration. I see "quesrionable" people boarding all the time. Then I remember 2 things: 1) Not every disble person has a visible problem 2) Southwest has to follow federal laws on the topic. Failue to do so would result in lots of negative press and likely some large fines. The comany's hands are pretty well tied.
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11-08-2018
08:12 AM
@surflesssoul wrote: I just had a similar problem/issue and results... Neither I, nor their customer service rep, could check-in to my flight (<20hrs from departure) b/c of an error message indicating online check-in isn't available; try again and/or call cust svs. Cust Svs saw that on my reservation there were several copies for entries for my DOB and KTN/TSA#; after removing them extra copies and rebooking the flight they were able to check me in w/ a C boarding. They said that since there were so many copies it must not have processed my RR# for automatic check-in. So I asked them to look at another flight two weeks out that I booked directly from their online site, and was informed that yes, there are several copies of my DOB and TSA#, etc... and so they cleaned up that reservation too. What happened to you is very confusing, and I don't recall anyone else experiencing your problem.. I don't know multiple entires for DOB and KTN could be in one reservation. My understanding is that the system retrieves that information once when a reservtion is booked, and whatever is in your travelerr profile is used. There's not a way to input multiple DOBs and KTNs in your profile. I guess at this point I'd suggest that you review the information in your profile to veryify accuracy. Log on to your Southwest account click on my account within my preferences click on personal verify your personal information
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11-08-2018
07:50 AM
2 Loves
Good morning. Extra bags beyond the two freebies are $75 each. There are size and weight limitations. Full details are here: https://www.southwest.com/html/customer-service/baggage/checked-bags-pol.html Have a good trip!
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11-07-2018
04:34 PM
11-07-2018
04:34 PM
Hello, the young trqaveler information seems to indicate that a birth certificate is an appropriate form of id for a 13 year old. https://www.southwest.com/html/customer-service/family/young-travelers.html
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Assuming you are at least 21, you need toi insure that your profile is set up to tell the airline to send you drink coupons. Log on to your Rapid rewards account click on my account under my preferences click on travel within travel click on extras to insure you are signed up to get drink coupons If everything is as it should be and you have not received the coupons, you should contact customer service to discuss the matter. Again, coupons should be sent automatically upon completion of every ten paid one way flights.
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11-07-2018
09:14 AM
1 Love
@chgoflyer wrote: New information I saw this posted on Facebook today. Very interesting. Well, chgoflyer, that is interesting, but the response brings up a question: How can the airline "evaluate the number of tickets it actually sells in countries that the airline does not serve" when it's website prevents people in those countries from actually buying tickets?
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11-07-2018
08:59 AM
11-07-2018
08:59 AM
Hello. I'm not aware of anything you can do to speed up the process, Unfortunately, you are at the mercy of the hotel. If the points don't hit til 2019, you could Southwest contact customer service and appeal your case. I don't know what would happen in that case.
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11-06-2018
12:40 PM
1 Love
Hello. Yes, this does appear to be a common problem. Don't know why it should be, but it is. Pounds asnd Euros spend just like dollars. I plan to attend the next stockholders meeting and ask the CEO about it. The other suggestion would be to try to gety access via the cell phone app - using cel data as opposed to wi-fi. Others have had some luck trying this solution.
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11-06-2018
10:24 AM
1 Love
As you mentioned, Southwest does as good job of assuring fearful fliers to help the flight be bearable. Thanks for mentioning that. The following is more for the benefit of others who mmay read this than for you, since you'll be flying in just 6 days. There are classes and counselling to help fearful fliers. Here's one of them: https://fearlessflight.com/ There are online tips as well: http://www.nbcnews.com/id/7549546/ns/travel-travel_tips/t/tips-fearful-flier/#.W-G8nvlKiUk Hope you have a pleasant ans restful flight!
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11-06-2018
09:52 AM
11-06-2018
09:52 AM
@Bojangles10 wrote: Im totally with you! We go to Jamaica every year, and I book my flights usually 5 months ahead. This year they are over $900 per person BWI MBJ, we usually pay $400, and all the wanna get away flights are all sold out! Will those come back closer to date? We go every year in April. I’m worried this year. Wondering if I should switch airlines. We’ve been loyal SW customers. Got on Air hint to alert me to lower prices. Any other suggestions?? WannaGet Away fares do occassionally appear in the future as it becomes apparent to the airline that it is not filling enough seats. Nothing is guaranteed, though. Your two options are 1) buy the $900 ticket recogniziing that, unlike other airlines, the anytime fare is fully refundable -- and just wait to see if a cheaper fare shows up in the future. 2) if another airline offers a fare significsntly cheaper than you can find in Southwest, just buy the ticket - recognizing that there may be other costs imposed by the other airline.
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11-04-2018
07:03 AM
1 Love
@sirjeff wrote: The new "Plane Crackers" are great. So great i asked flight (male) attendant on flight 413 Nov 1 from Punta Cana back to FLL for an additional bag. "May I have two, these are great". He simply looked at me and rolled his eyes and kept walking. Have been traveling SWA since the 70's and this has never happened. Flight was about 75% full. Two hour flight. His attitude display is not what SWA expects from their employees. Is there a rule about extra nuts or crackers now? J.E Yes, the new plane crackers are great. There's no rule about extra snacks that I'm aware of. I had the same reaction as you to the new crackers on a Denver/Chicago flight 10 days ago. I asked for an extra bag. The flight attendant brought me two bags. Maybe the FA on your flight was just having a bad day.
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11-03-2018
06:51 PM
@Mupitgirl wrote: I also am traveling on SWA and am having a hard time finding a carrier using their specs. I will probably end up buying their's because I dont want to take any chances. This is just completely frustrating. Actually, Southwest allows a pet carrier to be no larger than 18.5” long x 8.5” high x 13.5” wide- which in general is bigger than that you would buy from the airline. https://www.southwest.com/html/customer-service/traveling-with-animals/pets/index-pol.html edit add: remember that if your purchased soft carrier is a bit too high that you'll be able to squish the top down a bit so that it fits under the seat -- assuming that your pet is not too tall to let you do that.
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11-03-2018
08:36 AM
1 Love
@aimeeandy wrote: Why would the points transferred to RR be less then $ spent on credit card? The only reason I can think of is if you returned items for credit and chase "took back" the points it gave you for those items.
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11-02-2018
11:50 AM
11-02-2018
11:50 AM
@LesleyLW wrote: Hi Lindsey, I have as suitcase that measures 24x16x11, do you think it will still qualify as a carryon? Hi. The official answer is that carry ons must not exced 24x16x10. The unofficial answer from a fellow traveller is that one inch won't make any difference. Just don't put it in the baggage sizer at the gate.
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10-31-2018
10:16 AM
If I understand you correctly, you seem to be saying you want to have a CP for both 2019 an 2020. If that's the case, you want the bonus credit card points to hit your acount in 2019. Chase credits points to your account a few days after you get your credit card bill from Chase. So you need to know your billing dates so that you don't earn points in December by mistake. Points earned before January 1 do not expire, they just don't help you earn a CP in both 2019 and 2020. Only points earned after January 1 will do that.
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If you are concerned about points expiring, you might want to sign up for the dining for points program, and have a cheap lunch somewhere. My experience is that points coming as a result of this program typically show up within a week or two of the event.
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10-30-2018
09:02 AM
2 Loves
Hello. Sorry to hear about your travel issues. I've been on lots of Southwest flights that delayed long enough to allow late connecting passengers to make the flight. I have no idea why that would not have been the case for you. As far as asking local passengers on your flight to Oakland to stay seated so that connecting passengers could get off the plane and make their connetions, my experience in those situations is that most local passengers ignore the request. So, I'm not sure that would have done you much good. Hope yur future travels are less eventful.
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10-29-2018
08:20 PM
2 Loves
@Allergic1 wrote: "Similar to an office building, over a period of time, the air does completely change from what was in the plane at the start of a flight." What is the period of time??? 10 hours??? What is the air change for a 737, number of air changes in a number of hours (like 1 air change every 6 hours). A Sealed tube at 35,000 feet for 3 hours is clearly NOT an Office Building that is ventilated in accordance with ASHRAE requirements. With regard to the assertion of 50/50 outside air and recirculated air: Is this all the time or a small portion of the time? With regard to the air being filtered: are these HEPA filters (99.9999 efficient for 10 micron particles) or furnace filters (20 % efficient)?? How often are the filters changed? How does SW remove the cat hair and cat dander in the carpet? How does SW remove the dog hair, dog dander and dog slobbering on the carpet?? Place these animals in the cargo hold where they belong. If one needs a support animal, get a gold fish. These remarks do not apply to Service Dogs, that are highly trained and a blessing. Hello. I guess that i'd make a few suggestions. 1) Always travel with medications that will alleviate problems in the case you run into problems 2) Ask flight attendents for help in being seated as far away as possible from animals on board the aircraft. Federal law specifies that the airline must carry emotional support animals (ESA) as well as service animals. Southwest recently shortened the list of acceptable ESAs. As much as you would like to see no animals in the cabin, that just is not possible. Southwest does not ship animals in the bellies of it's aircraft. Animals die there - especially in the heat of summer. Some airlines that allow belly shipment of animals refuse to do so when it gets hot. Southwest allows small animals in the cabin, and those animals are supposed to remain in their travel carries for the duration of their flights. The carrieres should contain the vast majority of dander and fur shed by the animals. So these animals should potentially casue you less difficuty than those mentioned in the paragraph above. I'm sure the airline vacuums carpets regularly and shampoos periodcally, but that won;t completely remove all fur, dander, and slobber , so an animal that was near your seat earlier in the day, or yesterday or even the week before might have left enough fur to casue you problems. That why the first thing I suggested was that you make sure you carry meds that will help you overcome an alergic reaction.
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10-28-2018
02:15 PM
1 Love
@78687626 wrote: I do not agree with if you are traveling with a young child between 5 to 12, that you have to fall back to their boarding number. Like 1 child is going to keep someone from their seat, sorry but it’s a rule that needs to be looked at. I’ve seen this happen plenty of time in front of me. I don’t have an issue with it. It’s not right, I’ve have flown with southwest since 1980, and this is a rule that needs to be looked at. thank You Good suggestion. However since this is a customer to customer forum, you won't find a solution here. Instead you should send your suggestion to Southwest via one of the methods listed on the top left of the contact us webpage https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US
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10-28-2018
01:59 PM
@BPeters718 wrote: My flight from Denver to Houston, it wouldn’t take my $8 payment and won’t from Houston to Mexico City. So far attendants don’t know how to fix it or any solutions. I used my iPad and my iPhone neither will gain access, 1st world problems I guess. It’s just if you’re going to offer it, make it work 🙂 You are rght about that. It is far better to underpromise and overdeliver than to overpromise and underdeliver.
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Hello. The limit is 5 liters of alcoholic beverages in checked luggage, so a frozen gallon of apple cider should be fine. Be sure to pack it in a leakproof bag (or several bags). It should also be packed in a sturdy cooler (ie not styrofoam). Remember that the cooler mayend upon it;s side or upside down at some point. Then the quetion is how do you keep the items frozen. These guidleines maybhelp answer that question: https://www.southwest.com/html/customer-service/baggage/special-luggage-pol.html#baggage_special_luggage_pol_tab_list_tab_14
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10-24-2018
10:06 AM
Yes, this topic does tend to come up all too frequently. I'd suggest that you try several things 1) Reboot your computer and then try again. 2) Try your cell phone Southwest app. Others have noted better luck in connecting via cell data as opposed to a wifi connection. Please come back and let us know if either of those suggestions worked for you.
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Didn't you post this quesion earlier? Unfortuntely, the answer is the same as it was the first time you asked the question. https://www.southwestaircommunity.com/t5/General-Travel-Policies/Several-expired-travel-funds-into-one-voucher/m-p/81432#M5537 Sorry, but travel funds are not combineable in order to get a larger vouvher. Each can be turned into a voucher with each incurring a $100 fee for the process. Sorry, but that's the best you'll do. As you were told in response to your other post, (before expiration of the travel funds) you could have combined them to purchase a ticket and then cancelled that ticket resulting in a travel fund larger than the indiviual travel funds would have been.
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10-23-2018
02:02 PM
Just as a reminder, this is a customer to customer forum. You won't get a formal response to your comment here. If you want to make a suggetion or comment directly to Southwest, just use one of the methods listed on the top left side of the contact us web page: https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US
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10-22-2018
07:33 PM
2 Loves
Thanks for letting everyone know that the process worked as it should have worked. Now go out and enjoy your points!
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Hello. You don't "earn" the qualifying points until they post to your account. Why? Becasue if they are based on your purchases and you could return purchases and get a credit, and in the process reduce the number of points you earn. Therefore you'll need to wait for the 20th. edit add: congrats on your soon to be earned companion pass!
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It would seem that the answer to your question is yes. Here's the rule: " Children ages five through 11 traveling without an accompanying Passenger age 12 or older must travel as Unaccompanied Minors (UMs) on Southwest Airlines." So since the younger passengers would be traveling with a 13 year old, it appears that they are good to go. https://www.southwest.com/html/customer-service/faqs.html?topic=unaccompanied_minors
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10-20-2018
08:09 PM
1 Love
@MemphisGriffin wrote: Do you know when the flight schedule for June 15, 2019 will be released? Southwest is currently accepting air reservations through June 8, 2019. On November 15, 2018 Southwest will open it's schedule for sale through August 5, 2019. This date is subject to change
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10-20-2018
10:52 AM
@huskies90 wrote: What about an electric bass guitar in a soft gig bag? A bass is slightly longer than a guitar. Can it be brought on board? It would not survive being checked. Unless it is some type of dwarf guitar, I expect it exceeds the normal carry on size limit of 24x16x10 (inches). I know that airlines with assigned seating let passengers buy adjacent seats for their instruments, and they get seatbelted in. Maybe Southwest does something like this. If it has to go in the belly of the aircraft, perhaps you should invest in a hard case. Anyway, it sounds like you have questions to ask the airline. You may do s via the methods listed on the top left of Southwest's contact us web page https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US
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