06-20-2018
05:27 PM
06-20-2018
05:27 PM
@timdik wrote: They will not solve it because they don't want international people to book SW flights. I have this problem year after year. They always say they have informed the relevant department, but I tell you that it's a policy to keep it this way. Very bad, bad service. Sorry that you are having poblems, but why would Southwest not want interntional travelers to book SW flights? Pounds and euros and crowns and peros are real money, and add to Southwest's revenues jsut like dollars do.
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06-19-2018
04:52 PM
06-19-2018
04:52 PM
earlier in the thread chgoflyer had this suggestion: " -- Access the website using a proxy server. There are many free ones available online. -- Try using the Southwest app on your cell carrier's network (not your internet provider)." Another person suggested using your phone as a hotspot and then acessing the hotspot with your tablet/notebook. If you have web based phone service (ie no charge to place calls), another suggestion would be to call the airline.
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I have to agree with rtbarron on several points. 1) There probably is some gaming the system, but not a huge amount. I've flown Southwest for ovr 40 years, have been A List since the program started, and regularly fly my 30-35 SW flights a year, and I just don't see a huge amount of it. People cheat at everything, speeding, rolling stop sign stops, 20 items in the 15 item grocery check out line. I've sure they cheat at preboarding -- but not to excess. Any attempt at Southwest's trying to control it further will likely cause issues with federallaw. 2) Southwest uses it's boarding system because it allows the company to turn aircraft around faster - more flights per plane per day. It produces more reveneue and profit for the airline. SW has puplicly stated an intent to keep the system, and most passenger seem to like it. It's not likely to change. 3) If SW were to go to assigned seating, then pre boarders would still pre board taking their luggage with them. That would not solve the "problem" of cheaters getting good place to put their carry ons. 4) Life is too short to worry about relatively minor things. My practice: stay seated in the gate area until after preboarders have gotten on board and after the line associated with my boarding position has started moving. Then I get in line - unbothered by what has happened before that point.
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06-19-2018
08:24 AM
06-19-2018
08:24 AM
To cancel part of your itinerary you have to call the airline. The travel cedit will be saved to the confrmation number on record.
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Well, your post does not provide enough detail to do any detailed speculating, but I can portray a scenario that fits what you said. 1) the flight to Chicago was already late due to a maintenance problem that was being worked on when your flight arrived 2) the airline decided to let the Chicago fight have your plane so that it could get on it's way and not be delayed further. At that point you were not late. 3) the airline thought it could get the "broken" plane fixed fast enough that you wouldn;t be delayed for long 4) The airline hoped for a solution that involved two flights with relatively short delays instead of one on time flight and one delayed for a longer period that would make connecting passengers miss their flights. The hope being that connecting passengers on both flights would have a chance to make their connections 5) Maybe the original Chicago plane took longer to fix than they thought it would.
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As I said earlier in this thread do a two on one printing of the SW e-mail confirmation you get when you book a flight, and everything will be on one printed page. The left side will be the first SW page which includes your name, date of travel, and city pairs (better known as itinerary). The right side will the the second SW page which includes the price of the ticket. You don't need the final SW page to get what you say you need. Edit add: another option would be to print at 50% and print the first two pages of the SW e-mail. Everything mentioned above will print top to bottom on one piece of paper.
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The e-mail confimration you receive as soon as you book a flight is your receipt. It is sent to you seconds after you have completed the booking process. It contains your name, dates of travel, city pairs with flight numbers, and the cost. Just print it and use it.
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06-10-2018
02:03 PM
06-10-2018
02:03 PM
I suspect you are talking about Ding fares. They are no more. They were discontinued a few years ago. However, you can sign up for Click 'N Save e mails. Sign up is near the bottom of the initial Southwest.com webpage.
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Not sure what that comment has to do about getting an A boarding position. But to your point, I suspect you are talking about Wanna Get Away travel that was cancelled and travel funds in your grandchildren's names. Southwest is completely transparent about travel funds. They must be used within a year of original purchase and be used by the person whose name was on the original ticket. YOU agreed to those rules when you bought the tickets. If you didn't want to agree with those rules, then you should not have bought the tickets.
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Hopefuly, TSA answered your question on the TSA website https://www.tsa.gov/travel/security-screening/identification#forgotID I suspect that the official TSA response is the best you can expect on this forum. As long as she has herconfirmation number she can check in and obtain her Southwest boarding pass -- no id needed. I believe she can check her bags at a kiosk - again with a confirmation number, although since I've never done that, I am not as certain of the answer
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I do it all the time, but I buy Southwest Gift Cards. They all work the same. The advantage of a Visa or Mastercard gift card is that you can spend them anywhere. Kroger is running a 4 points per dollar on gift cards right now. I'm about to got out and buy a $400 Southwest gift card which will get me 1600 fuel points which will give me a max gas discount of $56 on two or more gas buys at Kroger- and I am going to spend the money with Southwest anyway. Why not get a $56 discount for doing it? edit ad Kroger runs their 4 fuel point per dollar spent on gidt cards promotion a least once every month. I presume other retailers do something like that. Tomaximize the value of the deal, wait for the promotion. The regular rate is 2 fuel points per dollar spent. Oh, and you can pay for your ticket with a combination of gift card sand credit cards. I've done it. Second edit add: now you can really get creative if you want to. I'll use a discover card to pay for the Southwest card. Discover gets me a 5% rebate this month a grocery stores -- or $20 on a $400 purchase. My cell phone service, Kroger i-wireless, wil give me a $16 discount for the 1600 points. So the acutal cost of my $400 Southwest gift card will be $400 -($56 +20 +16) = $308.
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Your e-mail receipt (which shows up the moment you book your flight) shows your name, your itinerary, your dates of travel, and the amount you paid. It's about a 4 page e-mail, but the first 2 show all the information I referenced. Just do a 2 on 1 printing and circle the pertinent information.. Why can't you use this?
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@chgoflyer wrote: In addition to the previous responses: Keep in mind that the expiration actually happens as soon as it technically becomes the expiration date (midnight, when it turns from "the day before" to the "expiration date"), and that all travel must be completed by then. Example: Expiration date: Friday, January 15 = Funds expire at midnight on Thursday, January 14. Thanks. I was uncertain about that.
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06-06-2018
05:38 PM
06-06-2018
05:38 PM
@candie122472 wrote: I purchased 5 tickets for my family June 4. They went on sale and we have a travel fund of $40 each but I was told they expire May 31, 2019. My questions 1. I read they expire 1 year after purchase so why are mine a few days before 2. Do we have to travel before May 31 or just book and pay for our tickets before May 31. 3. If your answer is travel before May 31 and since we will be paying for the bulk of the ticket out of pocket - can departutre be before May 31 and return be after that (sometime in June 2019 ?) 1) If you used travel funds as partial payment, then your expiration date defaults to the purchase date of the ticket that gave you the travel funds. Other than that the expiration date should be one year from the date you paid for your tickets 2) Yes, although I think you have until May 31 to complete your flight. Anything after that won't work/ 3) No. Would purchase of your outbound flight use the entirety of your travel funds? If so, your option would be to use your travel funds for a one way outbound ticket by May 31. Then you could buy a separate one way ticket for your return and return any time you want to.
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@rdski1953 wrote: Who said anything about "forcing" them to pay? I think they are saying if they suffer from an issue they should take the necessary precaution and purchase the EB. I suffer from Crohn's and that is exactly what I do. I agree with dcatlin, people are abusing the system. Federal law requires airlines to accomodate people with disabilities, suggesting that they buy EBCI to accomodate their disabilitiies isn't accomodation. Asking disabled peopole to pay more than non disabled people would get Southwest a federal lawsuit and a whole lot of bad press.. You suffer Crohns and choose to not board early. I have sciatica and choose not to early board early. That is our choice. Besides buying EBCI ain't the thing it used to be. Given the number of A-listers out there it's not uncommon for EBCIers to get mid number B boarding positions. Lots of luck getting an aisle with that. Do some people cheat the system. Sure. People drive over the speed limit. People check out of the 15 item max grocery store checkout line with 20 items. Why would I expect preboarding to not have some cheats. That is life.
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06-06-2018
10:22 AM
06-06-2018
10:22 AM
"I don't think anyone at Southwest would agree that forcing people with disabilities to pay more would be a smart move." especially given that doing so would be against Federal law..
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"1- allow those without carry on luggage to de-plane FIRST. " How woud you propose that to happen? Ever been on a flight with connecting passengers with tight connections where the airline asks everyone who is just getting off to stay seated so those with connections can get off and make thaose connections? Well, everybody gets up anyway despite the request. This would be no different. "2- charge for carry on luggage and make checked bags free. People would check their bags more often making boarding and deplaning easier. " Well first of all Southwest doesn't charge for the first 2 checked bags now. Southwest's philosophy isn't to nickel and dime passengers with fees. Charging for carry on's would be against that philosophy, and put th airline in the same category as Spirit --- not going to happen. The question is: "is Southwest's boardng/deplaning procedure materially worse than American's or Delta's or United"s?" IMO the answer is no.
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"2 women that can keep up with a fit marathoner walking a quarter mile thru an airport have no special need or disability that seat 1A suits them better than seat 20A. Really, I cant think of much for disabilties that their experience/comfort is any different in seat 1A v. 20A. " What about a woman with bladder issues that require almost instantaeous bathroom access who needs to be seated as near as possible to the retroom - for example.? Or someone who is nausea prone and might need quick bathrom access? If in row 20 the person might be able to use the barf bag. I'm sure that evey person within 25 feet of her would be thrilled with the aroma. I'm sure there are other examples, but I've already made the point... Just because you can't see the disability does not mean that there is not one. Just becasue they can walk fast does not mean that they don't have other limiting issues.
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When requesting the refund be sure to specify the that you want a refund (to your orignal form of payment) as opposed to retaining the amount for future travel. Amounts reserved for future travel have to be used by the original (in this case wrong) ticket holder.
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I suspect so, but I have to admit I am not certain.
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You start out saying that some disabilities are unseen, and then complain about the two women. Are you certain that they had no unseen disabilities?
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You can cancel any ticket up to 24 hours after it was purchased and get a refund. That's what I'd do and then book it with the corect name.
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06-04-2018
09:23 AM
06-04-2018
09:23 AM
The promotion told you had to book and fly after a certain date. Did you read it?
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06-03-2018
01:36 PM
06-03-2018
01:36 PM
As they say to salesmen "If you don't ask for the order, you don't have a chance to get the order." Or in this case, "If you don't ask for the refund, you don't have a chance to get the refund."
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06-03-2018
01:20 PM
06-03-2018
01:20 PM
"Confirmation numbers are no longer shown in emails when applied to a new booking, making it harder to track them. ??? The e-mails I received after making 4 reservations on 5/28 sure did.
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06-03-2018
01:12 PM
06-03-2018
01:12 PM
"It is trivial to implement if SWA has the will make life easier for their customers." First of all, you have no idea what the cost would be to implement the change. It might not be trivial. Second, passengers need to be responsible for themselves. Southwest tells you via e-mail that you have a credit tied to a specific confirmation number. Be responsible and save that e-mail. Now that is a solution that requires virtually no effort.
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06-03-2018
06:17 AM
06-03-2018
06:17 AM
The full mount of the dollar value of your old ticket should be available for your use for one year from the day you bought the original ticket. When booking a new flight, after selecting the flight, you use the value of yor old ticket to pay for the new one by getting to the payment method part of the booking process, selecting travel funds, and inputting the confirmation number of the cancalled flight and your name. If you think the system is not providing you the value of the cancelled flight, you should find the "cancelled flight" e-mail that Southwest sent you when you cancelled the flight to verfy the value of the cancelled ticket as well as the old confirmation number. When you input that confirmation number, the system should automatically provide you with aceess to the full amount of the value mention in the "cancelled flight" e-mail. Question: could you have already used part of that value in purchasing a different ticket?
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Talked to the people at the executive offices. Their advice was to keep the deceased person's account open and simply buy RR ticketts thru that account. edit add: I think it might be OK to buy a small number of points to have enough to buy a ticket. I'd never advocate buying any significant number of points. That's better than paying to move points to another account. In another vein, they refunded the "non Refundable" tickets due to the death of the original ticket holder - no problems, no questions asked.
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Great story. Thanks for taking the extensive amount of time it must have taken to write it. Oh, I change in to / out of ski clothes in the Silverthorne, Co. library mens room. My proticol is to put an item of clothing on the floor, and then deposit loose items on to that piece of clothing. I'm afraid of dumping items into the toilet, too.
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06-02-2018
08:16 AM
06-02-2018
08:16 AM
I agree with the suggestion about calling customer relations. If you were dealing with a medical emergency (yours or someone elses) you certainly had other things to think about than your upcoming flight. I'd try that tact in your discussion. I believe that the phone number is 855-234-4654. I've only caled it once in the 40 years that I've flown Southwest, and in that sample size of one they were responsive. Good luck.
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