Southwest Airlines Community

@Lmkel68 wrote: @dfwskier wrote: You should be able to make the change on line.   Log into your SW account. Then click on my account. Then move down the page to my upcoming trips. Pick the one you want to change by moving to that trip and clicking on change trip Does this work if you booked through Southwest Vacations? @dfwskier wrote: You should be able to make the change on line.   Log into your SW account. Then click on my account. Then move down the page to my upcoming trips. Pick the one you want to change by moving to that trip and clicking on change trip   I don't know since I've never booked through Southwest vacations, but I suspect not as vacations are booked as packages - right? ... View more

@lseelaus wrote: Perhaps the SW fellow at the baggage claim desk could have called back to the plane while crew was still on board, rather than sending me on at least a 15 minute trek to the ticket counter for a gate pass and then standing in line to go through security again, before returning to the gate.   I was not convinced that the supervisor's search for my phone was particularly thorough.   I did file a lost & found report with detail.   My phone was in Airplane Mode which renders the Find My Phone function useless.   I realize it was my carelessness that got me here, but this has been a tremendously frustrating experience.    Yeah, the airline probably should have done what you said in the first paragraph above.   But again, you said you told the supervisor where you thought the phone would be found. You said she went on the plane and searched - presumably where you told her to search. She then came back and said she did not find it there. What more was she supposed to do? I mean she does have a job with regular duties that require her attention, too. It could have dropped on the floor and been kicked around by departing passengers. It could have been anywhere.   It if was on the plane, a cleaning crew will likely find it and it'll go thru the lost item process listed up thread. I know you are frustrated. I would be frustrated, too, if I lost my phone. As much as you don't want to, you just have to let the process evolve. ... View more

Update:   Here's the official reply I received from Southwest. While it's not exactly definitive at answering the question, it does seem to indicate that the 14-day reaccommodation practice only applies during protected Travel Advisories.   Hope this helps clear up the confusion.   Thank you for contacting us, we appreciate the opportunity to respond to your concerns.   Please allow me to explain that when a flight cancellation occurs, the Customers involved have the option of surrendering their flight coupons for the appropriate refund or awaiting accommodation on the next available Southwest Airlines flight to their destination. In the latter case, our Employees will accommodate displaced Customers with a confirmed seat or a “priority standby” listing if confirmed seats are not available. Any changes made to a reservation outside of our accommodation procedures would be subject to the applicable fare difference at the time of the change.   In contrast, when our Network Operations Control Team anticipates and announces, via a Travel Advisory on Southwest.com, that inclement weather may impact our flight schedule, affected Customers can be reaccommodated at no charge provided that: travel is completed within 14 days of the originally scheduled itinerary and no changes are made to the originally reserved city-pairs. If the Customer chooses to travel beyond the 14-day window, he/she is responsible for any fare difference for the new reservation. If you have any questions regarding our accommodation procedures, please feel free to contact us anytime at 1-800-I-FLY-SWA (1-800-435-9792).   Your support, patronage, and confidence are very important to us, and we hope to have the opportunity to welcome you onboard another Southwest flight soon.   Sincerely, John Repp, Southwest Airlines       ... View more

I suspect that Southwest has other more important imperatives than Canada at the moment -- Hawaii for example.   You could send your request for Canada service directly to the airline. To do so click on "contact us" at the bottom of this page, and then pick your contact method from those listed on the top left of the ensuing page. ... View more

YEP.  Go with another airline or you will be sorry.  I fly 3 time a week on aveerage.  90% of that is through SW.  I am currently cancelling all future Southwest flights and booking through other airlines.  They wont tell you the flight is cancelled until it is too late to make other plans!  Take control while you have at least a couple of days before your trip. ... View more

@chgoflyer wrote: @drjsh wrote: The first thing I did was contact Customer Relations.  They could do nothing and said once you use it, no matter what happens next it is gone forever.   I'd suggest emailing and requesting a voucher equivalent to the amount of the discount you received. You may get a sympathetic rep to understand your concern. Good luck!   If the discount was hundreds of dollars and they balk hopefully something lower would also make you feel a little better. I don't want your call to be hung up on "give me a discount code" - that's unlikely - but if you ask for a voucher, they still may not but there is at least some chance since you'll be talking to people that have the power to give vouchers. They don't have the power to give disocunt codes.     ... View more

Interesting!  I do have points from a hotel stay recently.  Odd that is what is triggering it.     Thanks for the update! ... View more

@DfDrPepper_23 wrote: @LindseyD    Excuse me, I am helping one of the passenger with the last minute deal, and you are not making any sense on giving me a warning. I am a advocates of passenger and employee hopeful who are having problems with SWA.   I am getting some ideas that you are showing your biasing on me due to my disabilty.   If you wish to kick me out of SWA board. Please feel free do it at any time.   I found your previous comment to provide nothing of value or help to the discussion. You basically said "look it up," and "don't bother."   If you really do wish to provide help to others here, I would suggest you please consider posting constructive comments. ... View more

@dfwskier wrote: @Mochalatte116 wrote: Were you able to use the footrest and are the pictures shown approved by southwest? Thank you.  The FAA (not Southwest) rules state that items MUST be stored COMPLETELY under the seat in front of you. This insures the best opprtunity to evacuate the plane in the event an emergency evacuation is needed.   IMO, thus ANYTHING that blocks access to the aisle is forbidden. Clearly anything blocking floorspace in an aisle seat or middle seat is a clear violation of the rule.  The window seat is a bit more ambiguous as the only person being affected by the item is the person sitting in the window seat. - that is unless the item shifts in  an emergency landing. That being said, the item WOULD inhibit the evacuation of the person in the window seat and maybe others. Thus, IMO the item is also not appropriate in that seat position.   As a point of calrification, if I were sitting in a window seat and someone between the aisle and me used one of these things, I sure as heck would hit the flight attendant call button and ask that it be removed.   FYI: That rule only applies during take off and arrival, or when specifically directed by a crewmember.         ... View more

It's covered by @bec102896 mentioning "paid flights" but worth a follow up perhaps - a common example is that a companion pass passenger can't also add their own companion when flying on their pass, only when they book their own revenue flight.     ... View more

Has anyone heard if we really have to wait for contest to be over?  My message from Community Coffee says that SWA has sent me an email. I have never received the email! Do not want to lose this points! ... View more

Thank you again.  ... View more

The information sent with the card never details the promotion, only the card terms and conditions and rate information. You'll need to call Chase using the number on the back of the card and ask the rep to verify the promotion attached to your application. ... View more

It’s been 45 days since I left my iPhone on the plane.  I’ve filed 2 lost item reports, and neither have turned up anything.  I’ve finally come to the horrible realization that  I won’t be getting my phone back and will never see my new baby’s birth pictures ever again.  My plane had only one destination left for the day (Tulsa).  I firmly believe that the third party end of day plane cleaners in Tulsa are responsible for not turning in and stealing my iPhone..,.most likely to sell for parts.  It is very highly unlikely that a dishonest traveler on that one flight took my iPhone, as most travelers would turn in a lost item.  Sucks that the SW flight attendants aren’t  more helpful to parents under extreme stress with lap children and check the seat pockets for them to make sure they remembered to take their items.  There aren’t that many lap children on a flight. ... View more

Thank you for sharing! ... View more

Glad to hear that Southwest has treated you well.   Thank you for sharing your story..   ... View more

@dfwskier wrote:     @Haipham2017 wrote: I am planning to book a flight from PHL to SNA with the connection at PHX. My question is later I may decide to stay in PHX for few days to meet my friends if they can make it, can I just fly to PHX and not fly to SNA? The reason I may do it since later the price may going up. You sure can. It's called "hidden city" travel. It's where you buy a flight from A to C with  a stop in city B, and you just never fly all the way to city C.  American, United, and Delta get touchy if you do it more than a few times. It's OK bySouthwest.   Just anFYI, you won't be able to use the old ticket to fly from B to C several days later, but you may have a small amount of travel funds to use on a later flight. Kind of - it's okay by Southwest in that you'd forfeit any Rapid Reward points for the itinerary, and if this was part of a round-trip ticket the remaining travel would also be forfeited as a no-show, so book your travel back to PHL as a separate one-way instead of part of a RT ticket.   As a courtesy it would be great for you to let the ops agent know at the gate that you weren't planning to go to SNA due to changes in your plans so that they aren't looking for you.   If you know that you want a multi-day layover, the best would be to book one-way tickets PHL-PHX and PHX-SNA. (I read this that you for sure wanted to go to SNA eventually.) Then if you wanted to move up the leg from PHX to SNA you could change just that portion, presumably at a smaller last-minute cost.         ... View more

As @dfwskier there is not a way to add a person to a ticket already booked    you can book your daughter separately and the airline can note that you all are traveling together if you call them.    Southwest is not selling flights to Hawaii just yet so I assume your flight to Hawaii is on another airline and I'm guessing they can't add a person to a ticket already purchased but I would recommend calling that airline to check for sure.   Hope this helps!  Blake  ... View more

H NatRose   ANYTHING can be a carryon as long as it's no larger than 10X16X24 (box, backpack, soft or hard suitcase, or even an item in a plastic bag.   Your carry on should be small enough to fit under the seat in front of you.   As a practical matter, if you exceed the above dimensions by an inch you'll be fine. Some airlines stick strictly to their requirements. I've never seen Southwest do that. Just don't be outrgeously too large. ... View more

Fares go up and they also go down.   I am now buying $60 fares that were priced at $155 a few months ago.   Just keep watching. ... View more

Well said, Sarah!!!! ... View more

@aimeec,  sorry that it did not work the way you expected.  Did you think about buying two one-way tickets instead of a round trip?  One with voucher, one with points?   I have a boat load of travel funds, and figured out that I could use more of them booking tickets that way.  Keep in mind that even using points, there will still be money due for the taxes and fees (typically $5.60 each direction). ... View more

This may be true for some routes, but I find that SW suits my business travel really well.  For me personally, the prices are generally very competitive.  One of my team member had a round trip flight for $150 recently on a route where no other airline offers a direct route.  So even when fares are a little more, I have to consider: extra fees other airlines would charge: baggage, change, cancellation does SW get me there direct? SW may not be the cheapest every time, but even when the cost is a little more, I make it work for me to save on fees and to have more flexibility than I would with any other airline.  Fortunately, my employer lets me make those cost/benefit decisions.   As was mentioned, when you consider all these things, if you find another airline that fits your travels better, totally understandable.  I know SW will be glad to have your business anytime it works for you. ... View more

Good luck, let us know how it goes. Depending where you are in the USA you must be getting close to finding out if it will work.     ... View more

@dobsonsinsc1 wrote: Thanks for getting back. I spoke with customer relations - they said a new promo should be coming out soon. Need to watch for my SW emails! All the best,   Let us know if you see something, I'm looking too  ... View more

@Lachie4032 wrote: Wasn’t sure which category to put this under.   I’m trying to contact Southwest Airlines about double charging for an extra checked bag but I cannot get through to any of their customer service numbers. I only just got home to Australia and realised they’ve double charged my card, but I can take seem to call the contact numbers from Australia. Please help. Twitter may work for you also, although I'm not sure if they retroactively affect billing. If you login to your mobile app do you see a "live chat" button under "contact us" in the app?     ... View more