Southwest Airlines Community

Hey there,   Be sure to share this via the customer service option on the web, or online via Twitter. The teams are always interested in hearing from Passengers on new routes!     ... View more

Everything will be stored electronically for your travel funds, under the original confirmation number, which you can verify here:   https://www.southwest.com/flight/travel-funds-search.html     ... View more

H NatRose   ANYTHING can be a carryon as long as it's no larger than 10X16X24 (box, backpack, soft or hard suitcase, or even an item in a plastic bag.   Your carry on should be small enough to fit under the seat in front of you.   As a practical matter, if you exceed the above dimensions by an inch you'll be fine. Some airlines stick strictly to their requirements. I've never seen Southwest do that. Just don't be outrgeously too large. ... View more

I'd suggest also using the "Contact Us" email link to register your desire with Southwest. (This forum is intended primarily as customer-to-customer discussion.)   https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US     ... View more

@ZevSupport     I am glad that you like the carousel at DIA. It seems that they are improving their carousel, all due to the mile high in Colorado where peoples comes in there to skiing. Glad that you had some fun time there. ... View more

Hey there,     Routes are set way in advance. Airlines vary with their routes: on Sunday there may be a direct, but on Monday there isn't.    Honestly speaking, Southwest is 99% UNLIKELY to add a direct flight for that date if they haven't already. Be sure to share feedback though, so that the airline knows that is a passengers request.   Hope this helps! Safe travels.   Zev ... View more

I don't recall if it was Punta Cana or not, but there was a post along the lines of boarding the bus according to position and then a melee off of the bus.   It may be possible that you should forgo EBCI and just take it as it comes.    I have found EBCI useful for international flights however where you may not have internet access to check in - to avoid being the last person to check in at the airport maybe EBCI has some additional value.     ... View more

To add, have you tried opening a PDF on your phone? As in, email it from your computer to your phone and open it there?   Hope this helps, ZevSupport ... View more

Hello, so I did receive a email on last Friday that they found my phone. I had to pay a 42.00 shipping fee for them to ship it 2day (it said receive Tues) thru FedEx (yikes). Still cheaper than paying for a new phone. Since I did it after 6pm on Fri it ended up being 3day instead because I got it on yesterday, Wed. While waiting for my phone over last weekend I saw I got a separate email saying they are still looking for my item and haven't been able to locate yet. I thought that was weird because I just paid to have my phone shipped. Come to find out they gave me 2 separate claim numbers. One for my phone and 1 another for my charger. Luckly the phone is what made its way back to me. I am going to cancel the other for my charger because I am not going to pay another high cost shipping fee for a charger. I have a few already at home. Everything is fine with the phone so I'm happy now.  Thanks for you all help and concerns. ... View more

When Southwest comes to the Hawaiian islands, are they going to be hiring people from the islands as well? ... View more

@wickednice wrote: Are all flights from Chicago to the Boston area really sold out until February?? I appears that SW originally removed all seats from the routings -- IMO due to the weather.   Some of it is back now. ... View more

@ronnyradio wrote:   Geez, what was the purpose of this? Do you work for SWA or just an apologist? Obviously the OP knows that a ton of people love SWA but it does't work for him and his group and their policies (idiotic in his opinion) have cost them 700K annually. SWA should know this - and now they do. I'm skeptical that if this group has been traveling in the past that they don't already have go-to airlines, so it wouldn't be accurate to say all of their travel was in play necessarily - anyway, the policies that "cost" $700k in this case have earned Southwest much more from the many customers ( >120 million annually) that have embraced their way of doing business.   That said they would always hope for a few more, and setting up this community is one path to help people new to the airline or infrequent travelers to gain a comfort level and become repeat customers.    The OP didn't seem to be very interested in adapting to the system or learning any alternate approaches though - why did he post here if not to get some sort of feedback or audience?         ... View more

@ZevSupport wrote: Got that part. Thanks for bolding. My question is, must I wait for the billing statement to close, or as soon as I hit 4k, the companion pass is already sent/sending? The interpretation is that points are only earned when Chase sends the request to Southwest, and that only happens when a statement closes.   Southwest does not have any access to your account to know the "live" status or that you've made any payment to Chase.   Edit: You don't actually have to have paid the statement to get the points, the points are earned on the statement closing. But no, you would not be able to rack up the charges, pay them in advance, and then earn CP earlier.     ... View more

@ShanelleAtl When you use the email to receive the information from SWA, just go to bottom right and look for the links that says "Airport Operations Portal" and this will get you to the job portal and you shall see the information about job status. Hope this will helps you.  ... View more

Can Gary fire the person that made the weather call?  LOL.  The forecast called for rain until late tonight and they cancelled flights.  The forecast all week said rain and maybe a flurry. It's not raining and 40 degrees.  No danger whatsoever.   ... View more

@addiligence   a travel advisory has now been issued you can review it Here   happy travels! Blake  ... View more

Mind if I hop in here? I'd recommend you check with Chase on how the referal system works with this promo. Since they're the authorizing bank, they'd have all the answers.   Hope this all gets sorted soon,   ZevSupport ... View more

@RobertGary1 wrote: You're suggesting putting down a $4000 retainer with an attorney to fix a $3000 laptop??    -Robert Hopefully he has an attorney "phone a friend" option to try first.     ... View more

Good idea! Yeah it would be cool if the pre-boarding option would be added at the desk like a corner of the boarding pass where it was noted and the agent said could just check it off when they printed it . This would not be able to happen on an electronic boarding pass or on the kiosks but would make things easier!  ... View more

@SandySarge wrote: So you’ve reached a Companion status and boy are you (and your lucky Companion) thrilled!!  You book your first adventure together and are all ready to go. You jump right online 23:59 hours ahead to checkin and it all starts to unravel. You get A-22 (whoop) but your pal gets C-48. Yikes, now you have to be that jerk who saves that seat on the exit row or the one who never quite makes eye contact.  You hope it works but ya never know.  not the best way to start a new level after it takes so long to get to Companion.    So - here’s my idea - have Companion tickets on the same reservation (not a separate one), and have them board together.  We’ve earned that coveted level and we want to have our Companion feel as special as we do. After all, most of them are stuck at home while we are always off flying.     Just a thought   It's pretty unlikely that checking in right at t-24 would generate a C-48 boarding position. 😉 But your point is valid, and has been raised before. Southwest had tested a procedure that would allow Companions to board with the Companion Pass holder, but it hasn't been officially accepted as policy. Hopefully, some day.  ... View more

When you log on to the Southwest web site you should see an offer for a 60k points card. ... View more

  @ZevSupport wrote: Just to jump in, the change (and refund) must be made wthin 24 hours or else there's nothing that can be done (except getting another voucher)!   As Blake posted, within 24 hours you'll need to cancel (not change) the flight, and request a refund to the credit card used for payment (not travel funds). Then rebook and apply the voucher to the new flight.   ... View more

@Chadly wrote: I wanted to clarify the routing.... MKE to STL (Change plane) STL to OKC then OKC to LAS. Kind of a round a bout way but....... Sounds fine to me!   1) If you did miss the connection for some reason, there will be other routes from STL to LAS that don't go through OKC.    2) If you do catch the flight but end up with a middle seat, you'll be allowed to re-seat yourself after the local passengers deboard at OKC, and the STL to OKC leg should be a quick flight.   3) There's no change fee, so if you go online and find a more direct route or a route with longer layovers you are free to change although you must pay the current fare price which may be higher (or lower).   In particular for these quick layovers there are often two connecting options that use the same MKE-STL leg, and then have varying layover in STL to go to LAS - you could choose one that was longer if it suited you better when you booked.       ... View more

Sateller, please do not give Southwest another chance. They are simplify manipulating peoples. ... View more

If I may suggest, maybe also share the flight number/destination and coat type on social media. Maybe the employee who found out is actually out there looking for you!   Zev ... View more

It's real great reading your kudos to the curb-side team. Often, passengers skip over them and their work, since they're rushing for a flight!    Go Sergei in Sacramento! ... View more

@ZevSupport wrote: Speaking of the passengers hogging/hoarding seats, I usually attempt to inform the passenger that I'd like to sit there. They usually realize what they're doing is wrong, and once I asked an FA to step in. Sadly, it's how some folks work.   Zev I wouldn't personally "seize" a seat but I would be okay to make someone feel bad if I thought they were being greedy. (Whether within the policy or not.)     ... View more

Was this about Abcde? Your post is the fist time I've seen mentioned anything about her having an illness or disability.   The issue about the staff was discussed at length on another thread, and I think everyone agrees that the behavior was innapproprite and I would expect severe consequences for that staff member, but understand that the staff member has rights as well so the disciplinary action may not be made public. Southwest may reach out to Abcde personally I would hope some LUV, but that's not something a member of the public is entitled to know.                 ... View more