Southwest Airlines Community

That wouldn't have helped.  I just took a flight that was delayed by weather, making me miss my connection, so I rebooked for the next day.  That lost me my "Early Bird" A group status, so I spent $180 to upgrade to Business Select the next day.  (I was flying to attend a family wedding and had a short layover and little time to get to the wedding, so I felt that would guarantee that I get on/off the plane first.)  They preboarded the connecting flight, they not only let multiple family members board with people in wheelchairs, they also allowed an arena football team to preboard.  I'm pretty sure if you are able to play arena football, you probably don't have a disability.  I sat in the first aisle seat available in row 7.  Worst $180 I ever spent. ... View more

On a personal level, I can relate as SWA recently cut back on the EWR - FLL flight. Since then, I've been taking a flight with a stopover - but it's only a 40 min stop and we stay on the place. This is the perfect amount of time to grab a drink from the flight attendant, and hit the restroom too.   Safe travels, ... View more

Be sure to share this directly with the airline, either via Twitter or customer service: https://www.southwest.com/contact-us/contact-us.html. The team is always looking to improve the service and experience for everyone, and sharing your feedback can make all the difference! ... View more

Mind if i jump in? You can also tweet/DM the airline too. Apologies for the trouble, and I hope this is resolved soon. ... View more

@bryan_chen definitely add your serial number to the claim if you have it. The most recent similar lost and found thread indicated about 10 days (they had the serial number for the claim. Here is the link for the other thread: https://www.southwestaircommunity.com/t5/General-Travel-Policies/Left-laptop-on-plane-Microsoft-Surface/m-p/89833/highlight/true#M7251 ... View more

The MAX cancellation issue is causing problems for lots of people. Sorry that it is impacting you, too.   The airline has limited options(ie not an unlimited flight schedule) , so the airline puts impacted passengers on the next available flight. You do not have to accept that flight. Look at the flight schedule. If you see something that is better for you (better timing AND seats available), contact the airline and tell it that you want a switch. I'd suggest using e-mail so you won't have another long phone wait. To do so click on "contact us" at the bottom of this page, and then select e-mail from the options at the top left of the ensuing page.   Note: you get one "free" change from the routing Southwest gave you. If you ask for a second, you'd have to pay for any fare changes.   If Southwest provides no acceptable flight options, you do have the option of asking for a refund, and flying a different airline. ... View more

How does keeping Max8’s out of service for longer fix anything? The planes were taken out of service through May because they won’t be cleared to fly before then. ... View more

Just to add on, for security reasons, airports and the TSA sometimes shut these lanes down for the day. I just flew from FLL and didn't see any issues on the day I flew. ... View more

Thank you so much for those encouraging words.  I am patient and would love this opportunity for a career change. ... View more

Unfortunately, my understanding is that Southwest isn't breaking with policy in this situation, so they continue to not reimburse for alternate travel or lodging costs. Their position is that the grounding was out of their control, similar to a weather incident. I do have to wonder if they themselves will be seeking compensation from Boeing at some point. Reports are that some affected customers are being given vouchers towards future travel as a goodwill gesture ($100 to $200, depending on circumstances). If you are initially denied (as many are reporting) it may be worth following up with a written letter. It remains unclear how the decision to offer a voucher is being decided.   It appears that the MAX aircraft will be grounded for quite some time. Southwest is now trying to rebook passengers thru June 1, so hopefully that will reduce the damage done by last-minute cancellations. ... View more

Boeing is trying to issue a fix for the Max 8 and the FAA is making sure it is well tested. Please call them and tell them you have determined it is already safe and no need for updates. @basslaw2010 wrote: The Max is safe, with regard to the recent incident, that pilot was young with very little experience.   ... View more

@Wnt2Fly wrote:     Only after 2+ hours of a phone call did SWA cave in and allow me to re-book on a flight of my choosing; prior to that decision, they wanted me to pay the fare difference to upgrade from Wanna Get Away to an Anytime or Business fare if i wanted to move my flight from the one they automatically put me on (which was starting 4 hours before my original flight time and getting in 30 min after). It sounds like you are set now, but the issue is strange. After being at airports "live" when a cancelation has happened there has never been an issue for me prior to this in rebooking to any flight, and same thing using the online re-accomodation.    I'm not sure why this one would be different when you called, unless there was a "same day" or next day rule in effect for making the free changes and your discussion took place after several days? I've never seen that written, just trying to speculate what might be the difference from what I've experienced before.       ... View more

I have had the same problem on SW and other airlines.  I have learned that if I wait a bit the system works,  I think the small band width to the ground link is limited and can only handle a few connections at a time.  I have been flying so long that I remember when airphones (yes we talked to people on the ground on those things) could only connect one caller on the plane at a time. ... View more

In my experience with Southwest, the airline customer service personnel have always listened to me attentively and earnestly.  Through the years I have observed that many of my suggestions have been implemented, probably not solely due to my feedback, bet maybe.  Let SW know when you have issues.  I do not think that we'll thought positive suggestions will fall on deaf ears.  By the way, the customer service people you talk to are in the executive wing of the company's HQ.  They are taken seriously. ... View more

LUV the article, and the post!  ... View more

We’ve  always counted  on the BDL-Las nonstop as a backup for my wife and I to get to Reno with one stop. We fly 7 times per year and we are now having to fly via United (yuk) btw I can never recall a partially full flight leaving Hartford? There is no longer the DEN or MDW option I hate to give up my A- list preferred status  ... View more

I also had a similar situation which I posted 2 days ago.  It was not posted even though I received an email that congratulated me on my 1st posting.  Explain that? My connecting flight was canceled on Friday, 15th at 12:07pm. to San Juan.  This flight was taking me to my 7-day Carribbean Cruise. Numerous calls were made as we were looking on the internet for different flights to get us to San Juan by 7pm Sunday.  This would be a very long response if I told you all that we did and all that we went through to just get to San Juan by Sunday.  Remember!  It is noon on Friday and our 1st leg of our trip leaves at 8:55 am on Sunday!  We called, searched every available airline on the internet, cried, and stayed up all night trying to see if someone had cancelled their flight for us to grab! HERE IS THE KICKER!  THE REASON GIVEN TO ME VERBALLY AND WRITTEN WAS MECHANICAL FAILURE.  BUT THE REAL REASON WHICH WAS FINALLY STATED TO ME WAS IT WAS NEEDED MORE SOMEWHERE ELSE!  MY PLANE WAS NOT A MAX737 BUT IT WAS NEEDED FOR FLIGHTS THAT WERE AFFECTED BY THE MAX737 SITUATION! And now I am left to fight the Cruise Insurance to get a full refund.  Even though weather related plane issues is the only thing they cover!  So I asked them-"THE PRESIDENT OF THE UNITED STATES ALONG WITH 49 OTHER COUNTRIES HAVE GROUNDED ALL MAX737s!  SO YOU ARE TELLING ME MY CRUISE WILL NOT BE COVERED?" And their answer was "yes". I also have flown for many many many years on Southwest and always said..."only way to fly is on Southwest!"  Very disappointed and very angry right now! ... View more

Potential agreement coming: https://dfw.cbslocal.com/2019/03/17/southwest-mechanics-union-reach-tentative-deal-labor-dispute/amp/ ... View more

I am an online freak, that makes reservations by phone when trying to reserve for an under 2 year old.  I find the assistance in reservations to be over the top excellent. ... View more

Thanks, Nashley! ... View more

@KelbyTansey  When should we accept to receive a change in the status of our ELDP application? Whether that is declined or moving onto the next step?  ... View more

My post to try to compile boarding suggestions was marked as spam and removed... ... View more

@Lmkel68 wrote: @dfwskier wrote: You should be able to make the change on line.   Log into your SW account. Then click on my account. Then move down the page to my upcoming trips. Pick the one you want to change by moving to that trip and clicking on change trip Does this work if you booked through Southwest Vacations? @dfwskier wrote: You should be able to make the change on line.   Log into your SW account. Then click on my account. Then move down the page to my upcoming trips. Pick the one you want to change by moving to that trip and clicking on change trip   I don't know since I've never booked through Southwest vacations, but I suspect not as vacations are booked as packages - right? ... View more

Thanks very much! ... View more

We certainly hope it doesn't come to that, but instead hope that you're well on your way with no delays at all.   Have a safe flight(s)! ... View more

Hey there,   I answered a similar message of yours with the following:   Be sure to share this via the customer service option on the web, or online via Twitter. The teams are always interested in hearing from Passengers on new routes!     ... View more

Hey there,   Be sure to share this via the customer service option on the web, or online via Twitter. The teams are always interested in hearing from Passengers on new routes!     ... View more