685
Posts
Loves Given
474
Loves Received
49
Solutions
12-06-2019
11:13 AM
Don't give up hope. It can take up to 30 days to reunite lost items with their owners.
... View more
12-05-2019
06:00 PM
Hopefully the issue is now resolved but I'm posting for reference in case others in the future have the same question about how to send an email to Southwest. "Email" messages are sent using an online form, here are the steps: Click "Contact Us" at the bottom of any of the forum pages. Under the "Email Us" heading click on "Send us a message" Complete the form in the pop up window. Click "Send E-mail" at the bottom right part of the form.
... View more
@SWDigits thank you so much! Hopefully I hear from the soon!
... View more
11-21-2019
02:20 PM
11-21-2019
02:20 PM
Chicago would be new for us and it's somewhere we've been talking about going for a while now!
Doesn't look too cold there yet either...
... View more
Have you tried restarting the iPhone? I'm unaware of any issues, and I use my iPhone on all flights. Also, is this is a personal or business phone? Sometimes, biz admins may restrict certain features.
... View more
@Sophia8 My go to for giving compliments is always Twitter. Just send a DM with your flight details. I always get a response within minutes and promised that the employee will be recognized.
... View more
10-26-2019
08:23 AM
1 Love
@Indy1977TX wrote: I fly quite a bit so I know phones get left on for various reasons. I unknowingly do not turn my phone to airplane mode once a year or so. But I fly enough to earn my companion pass without getting points from a SWA credit card, hotels, car rentals, meals, etc. So, I fly regularly and I see this often enough to know that this is not isolated but yesterday was certainly one of the more brazen disregards for rules, curteousy, etc. I would really like a FA’s input. There are rules and knowing how important they are to the crew is really what I want to know. You won't get a FA's opinion here as this is a customer to customer forum. To get an official opinion from SW, click on contact us {below} and ask the question. Instance by instance, do they need to know about it? How soon? Etc. For example, when the guy took a call while we were taxing to take off, is it important enough to ring the call button and maybe stop the plane on the taxiway!? IMO, if it was an imminent safety hazard, yes, but per what you said earlier, you know that is not the case. Like you I have arrived at my destination. Pulled the phone out of my pocket to turn it on, and found that I never that turned it off. I suspect most phone owners have done that at least once. So I would say no.. Is it something to hold onto until it can be mentioned discreetly later in private (like the galley) to a FA or will they do nothing so let it go and do not worry. Again, IMO, that's what I would do. This phone situation is going to come up again so I want to know how deal with it then.
... View more
10-21-2019
02:08 PM
10-21-2019
02:08 PM
@TheMiddleSeat wrote: @@ You're still describing a situation that requires earning either 100% of the points required OR 100% of the flights required. How you earn the points is irrelevant. In my opinion a combination option that allowed for something such as only 50 flights AND 70,000 points earned would be a nice alternative. --TheMiddleSeat
... View more
10-16-2019
11:44 PM
10-16-2019
11:44 PM
I had a bad experience with seat saving on a recent trip back from Hawaii. The human tendency to cheat and take advantage, in this case cost avoidance of an early bird fare that others pay, will always have those who abuse the system at the exspense of others, and some, as was our recent experience, will take it to an extreme to "reserve" mutiple seats. While I have been a devoted SW customer for many years and very much enjoy the companion travel feature, we have noted his trend increasing. It will be the reason we switch to another carrier that is less likely to turn a blind eye and is essentially complicit in the inequites associated with its obbiously less than fully "open" [for all] seating policy. In all fairness, if you wish to secure your seat for your family members or whatever, then pay the extra amount as the rest of us do. I don't see the big deal in this as a policy. It would appear that SW doesn't really care about this enough to change. Sad.
... View more
@Dave37 maybe you should provide more details about your problem as I suggested before. --TheMiddleSeat
... View more
Considering the flight was only booked yesterday, the fact that the payment is 'pending' is not unusual. It normally takes a few days for the payment to post to my CC. But that aside, assuming the payment does post, then you should have your flight information under your account information on Southwest.com and you should have been e-mailed your itinerary. --Jessica
... View more
09-27-2019
08:53 PM
@denno wrote: Will Southwest ever offer the means to book multi-city itineraries (like other carriers do) without having to book a separate reservation record? Dennis G You mean like this? https://www.southwest.com/air/booking/?cacheDiagnostics=Cache+Binary+Session+Size+%28bytes%29%3A+%3D7146%3Cbr%2F%3ECache+pointer+disc%3A+%3Dsdc%3A067771C180764444894DEACBEC949170&redirectToVision=true&clk=GNAV-FLIGHT%2F%3Fsrc%3DPREMSCCMAIN000000071816&leapfrogRequest=true
... View more
I am a huge SW fan but have started to encounter this problem more and more. Our last flight my husband and I got B27 and in the past have never had a problem finding two seats together. This flight we boarded the plane and went to the very last row before we could find two seats together. As we walked the length of the plane any two seats together were saved.....I saw people talking while waiting to board and heard them say "remember the plan...we will save the seat for you." So one person in the group paid for early boarding and the rest didn't. In fact two rows ahead of us a lady was saving two seats. Her husband and two kids boarded and she got up and gave up all three seats. She was an employee and she spent the airtime back with the flight attendants. I said something to flight attendant about saving seats and she said they couldn't do anything as there wasn't a policy for it. I wrote to SW and made a complaint and got a standard we are looking into this but at this time we want people to sit together. My point is if they want to sit together then they should board together and all get the early boarding or not. SW needs to take a stand so they don't alienate their loyal customers.
... View more
09-04-2019
09:28 PM
1 Love
I keep earning myself - the points are now twice as valuable with a companion pass! The one change to habits as long as you aren’t chasing A-list or ALP is to use points bookings for personal travel the rest of the year, and back to paying for flights January 1.
... View more
Last night (August 22) was super rough weather too. Hope everyone flew relatively on time!
... View more
It turns out this is a generic, catch all error. For assistance researching your individual issue, please reach out via the options at https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US. Thanks!
... View more
Hi, @rogersar!
Thank you for reaching out to Southwest. As I’m sure you can imagine, we do get asked by many deserving organizations for ticket and monetary donations as well as sponsorships. In an effort to streamline our charitable giving, we have moved from accepting direct requests through email, phone, and Community and have moved our donation application process online at www.southwest.com/donation.
If you are a 501(c)(3) nonprofit organization seeking for donated tickets for a future event that is more than 60 days away we encourage you to submit an application online and we strongly recommend that all organizations read through our guidelines prior to applying.
We know our decision will be disappointing for you, but we do hope you can understand our position. We wish you the very best of luck and thank you for considering Southwest!
Kind Regards,
... View more
08-07-2019
07:00 PM
08-07-2019
07:00 PM
Just booked tickets to Tampa in October saved $25 each way compared to when I looked last week.
... View more
08-01-2019
04:09 PM
Get the stroller tagged early so that you are ready for boarding with it already having a gate check sticker. Anyone could drop it at the aircraft door once it is tagged. You don’t need to have the baby present as proof. Family boarding is the obvious choice if the B-number is far off. If it’s B-1 then they likely will let them just go with you. Actually if it’s B-anything and you all are A50’s then probably will allow it. Maybe an A-list group of three vacated their positions right before you checked in your group of four. Or booked separately and checked in a few seconds later? Or everyone else flies often and is A-list, but kiddo isn’t?
... View more
08-01-2019
12:22 PM
1 Love
Hey there, Mind if I hop in? Families sitting together is important for everyone, and I truly apologize for the inconvenience and frustration. This sounds like the type of feedback that the airline would love to hear from you directly, and you can reach out via: https://www.southwest.com/contact-us/contact-us.html. Safe travels!
... View more
07-22-2019
10:19 AM
1 Love
Hey there, The airline is always improving their routes. Sometimes, that means cutting direct service. While I'm not sure about this route, the best way to share your feedback is to contact the airline on social media (Twitter - @SouthwestAir, or Facebook) or to give them a ring: https://www.southwest.com/contact-us/contact-us.html. Hope this helps!
... View more
07-15-2019
11:21 PM
2 Loves
Aloha zabrina95! As an applicant who is currently going through the hiring process for the HNL station, it is VERY important that you follow through with any direction given to you by the Recruitment/People Department. If you were directed to attend any "hiring session" or to fill out any other supplemental form or application they are requesting, you should always jump on the opportunity to get any type of face time and networking with the recruiting team. This should be a behavior for any type of job you are serious in being hired for. Besides the application that is posted on the Career Site, there may be a second application/form provided by a recruiter, which serves as a legal document used for processing a Background Check and the very extensive Pre-screening process. That is the application process in a nutshell. After submission and review of your application, a recruiter will contact you to do either of the following: 1. Review your application with you, or 2. If the application is complete, will set up a phone interview. I hope this helps in giving you a little more clarity on the process. Please do keep up to date with your Dashboard and keep in contact with the recruiter who is in correspondence. Being diligent and very communicative is important in showing your enthusiasm for a position. Wishing you the best of luck!
... View more
07-10-2019
01:01 PM
1 Love
Most of my flights have, but I do understand the struggle when they don't. If you tweet the airline, they can normally help too! Hope you can connect next time around,
... View more
07-09-2019
07:47 PM
1 Love
@ZevSupport wrote: I was once the dude in the middle seat, so instead of putting up with them playing a game and sharing photos, I opened a multiplayer Jeoprady app and we all played together! Super cool. Thats a cool way to pass time and as a lot of the FAs say make a new friend. Did the winner and runner up get to choose which seat they wanted for the remainder of the flight?
... View more
06-20-2019
10:59 AM
1 Love
Thanks everyone! We'll go with the new card for her option.
... View more
@DancingDavidE wrote: To bring it full circle, if you book a flight with vouchers (aka LUV) and then cancel that flight, you'll be issued a travel fund. Even a refundable fare will become a travel fund since they doin't refund back into a new voucher. I'm unsure how the travel fund expiration would be determined in that case. Travel Funds come from a cancelled or changed flight. If applied to a new flight, all funds for that new flight take on the earliest expiration date of any funds applied. On Refundable Fares (Business Select, Anytime, Senior, Child, etc.), the balance from Travel Funds or Vouchers applied will become Travel Funds. Any new money from a credit card can be refunded back to the card account by contacting Customer Relations.
... View more
Southwest's gift card terms and conditions do say you can use up to 3 cards per passenger on each reservation, so in theory you should be able to use nine (or eight plus a credit card). I don't have any experience with this however, and I do know that difficult redeeming multiple Southwest gift cards is a common complaint we see frequently, so it's possible the wording in the terms and conditions is incorrect. If you have issues doing this online you might want to try calling to complete your booking. Alternately, as mentioned earlier you could split the booking up into multiple reservations. Good luck! Southwest gift cards – A maximum of three Southwest gift cards can be applied per passenger on each reservation. If your purchase exceeds the amount available on the three Southwest gift cards, you will only be allowed to use two Southwest gift cards and another form of payment will be required for the difference.
... View more
@ZevSupport wrote: SWA can also assist with changing the Companion over Twitter. However, as everyone else has warned, you can only change Companions three times. In my opinion if it's more than the price of the ticket to do this and you won't do another switch, go for it! Safe travels! Note that you can change your companion three times per calendar year that you have the pass. If you qualify the "normal" way (not via a special, limited promotion), you receive the pass for the remainder of the year in which you qualify and all of the following year. That means you can have up to 7 total different companions over that period. Just keep in mind that you cannot change the named companion until any travel booked with the current one has been completed (or alternately, you'll need to cancel any existing companion's flights prior to changing your companion.)
... View more
Loves Given To
