Southwest Airlines Community

Or DM on social media! ... View more

This might be the page you are looking for:   https://www.southwest.com/find-best-flight-deals/   Steve ... View more

@sammalott wrote: This was a strange experience I had today, and I am not sure what happened and wanted to know if anyone has had this happen to them.   I found a flight a little later than the flight I was ticketed for and could get a refund on some points I used to book, figured, why not - might as well make the change. I did this, got my boarding pass, and even upgraded to the A boarding group. When I went to board, my ticket was denied and I was told 'I didn't have a ticket to this flight'. Thankfully the counter staff was able to get me on a flight (5 hours later, anyone got any time-killing suggestions at DIA?) I decided with all of my free time to call customer service (counter staff suggested this as well since she said I shouldn't have been able to check in if I wasn't ticketed.)   Now here is where I really got frustrated, I call SW and the agent said verbatim 'when you changed your flight you must have done something wrong' I kept pressing her on how I was able to upgrade my boarding pass, save it to my wallet, view it up until minutes before boarding in the app and she had no answer for me.    Just really disappointed in how I was treated, and curious if this has happened to anyone. At a minimum, I think a refund on my 2nd leg of the trip (like 13k points) could be a fix, but she kept insisting I DID something wrong. I was honestly shocked.    Part of the issue might be solved if you can find out what flight you did have a ticket for - hopefully you saved that boarding pass, double-check the flight number and dates that there wasn't accidentally a change in the date being shown when you changed it.   Since it allowed you to upgrade position could it have been one day ahead? Anyway - rule that out first.   @bec102896 's suggestion is also great to confirm that your transaction when through and you weren't still ticketed on the original flight.   I know its a pain, but it will help your case if you can rule out some of these pathways before writing to the company.         ... View more

Hey, @Lazuras1993   So sorry to hear that your application didn't work out as hoped for this time around. That LAX Ramp Agent position (R-2023-29676) received over 600 applications, and that makes for a competitive interview process. Of course, we aren't always able to get to all applications when we receive that many, but I'm so glad our Team was able to meet you and get to know you & your interest a bit better! Thanks so much for coming out to meet some of the Team and spend some time with us.    There are many more opportunities to join us in the Los Angeles area and beyond (and many positions on the horizon, too!), and we'd love for you to continue considering us as a prospective employer! It sounds like you've got the passion for Southwest and our operation, and I'm certainly rooting for you to land a career with Heart!  ... View more

Unfortunately, I don't think personal/personnel comments are made here by the airline!  ... View more

Thanks for sharing @dfwskier !    Like dfwskier and @DancingDavidE stated, this schedule release isn't an announcement of any new airports being serviced, but rather enhancements to our route offerings.    @floridaguy while you may not have a desire for Southwest to service Knoxville and/or to travel there yourself, I ask that you 1.) be respectful and courteous - as there are Customers who would appreciate that offering present on the forum and 2.) be relevant to the topic you're engaging in. These are both Community User Guidelines that all Community users must abide by.  ... View more

@aelizabethmlr wrote: Hi, I have a handful of drink coupons that are going to expire. I have a 6a flight coming up and don't plan on drinking, BUT can I just cash in my coupons and take the alcohol bottles with me for my vacation?   No, they must give you the bottles opened without the cap. (Sometimes they do, but that’s rare and not according to policy.) However you probably can still use a “lightly expired” coupon in a later flight. Save them until you get a FA that will take them,    ... View more

Will also add if you're not affected or are flying more than 72 hours from now, please be kind to fellow travelers and do not clog the support systems with questions right now! 🙏 Just a personal thought! ... View more

@Alohaxchinley wrote: I’ll be traveling with 2 small children, am I able to check-in one car seat at Baggage check-in and then Gate check a double stroller along with another car seat? Yes! The terms are that you get two items of baby gear per kiddo, it doesn't matter which are gate checked and which are curbside, or ticket counter.   The only issue I ran into on this front was when we used a resort check-in one time at Disney they marked us down with having used all our allowances and then when I wanted to check another item at the airport they thought we had used up all of our allowance.     ... View more

@Southie wrote: Is it possible to receive a flight credit in lieu of a refund?  I booked an anytime ticket and it is not cheaper but instead of receiving a refund to my credit card, is it possible to receive a flight credit instead? When you go to cancel the ticket you should get a choice for refund or travel credit.   I'm not sure what scenario would make the travel credit better but that wasn't your question.     ... View more

You can also tweet/DM it to the airline! But as mentioned, sharing directly to the airline is your best route! ... View more

Thank you very much!!!!! ... View more

You can try sharing your report ID via social media and they can push it on their angle too. But as mentioned, unfortunately, there are a lot of items. ... View more

@LWP wrote: GM!   I travel a lot—at least every week— and I’m a SWA loyalist.     I heard something new today from an attendant: it’s a Federal Aviation Regulation, (FAR) that roller boards must be wheels in or out in the front bin.  A courtesy? Yes, absolutely.  Especially on a full flight.  But this flight had at least 100 opens.    I just acknowledged the request, and sat a couple of rows back. These attendants deal with enough idiots, no need to add to the stress.   BUT… I am curious, I checked the FARs and didn’t see mention of this.   Does anyone know? As in not putting it in there sideways?   My guess is that this is to maximize the number of people in that section that can put their small personal items up above since there isn't any underseat space for them in the bulkhead row, as well as FA items and safety items taking up some of the space there.   Making it an FAR sounds like a stretch to me, the FAA would have to make separate rules for all different aircraft configurations.     ... View more

You can’t buy an A List preferred ticket you can buy business select which based on A2 is what he bought buying business select doesn’t come with the perk of sequential boarding numbers  ... View more

@ZevSupport wrote: Typing is fine, but it does get a bit tight when the person in front of me moves back OR when I have a drink. I guess I just make it work.  Tablet and tablet keyboard FTW, doesn't cover up the little drink holder area.      ... View more

It can't hurt to try another method like email or Twitter. They are sometimes different teams and can help in different ways too. ... View more

@tappingmom1 wrote: DancingDavidE said: "so I’m here in a middle seat now..."   Why, DancingDavidE, why???  I'm sad for you...😥 No worries!   I had A16 even a little better position than usual, but pre-boarded with my mom and I had her take the window while I took the middle. Full flight so not much chance of sitting aisle/window that close to the front.          ... View more

You can’t link the reservation to your account however there is a manage reservation button on the app you can type in the confirmation number and name then you can view their reservation but you can’t add your RR account to their reservation    if you are traveling with them on that confirmation number you can add your number when you look up the reservation and then you can see it on your account and earn your points for your ticket (they earn their own points)  ... View more

@talnaor wrote: Hello,   Any pilot who is taller than 6ft? I am really interested in applying for FO in Southwest and I was wondering if I am able to get hired, with my height being 6'7''. I am interested in flying commercial aviation and I do not want to get my passion crushed just for a height restriction on my end. I am trying to apply for FO and I really love this airline so much that I think that SWA would be a great place to work as an airline pilot.   If there is any height restriction within the airline for pilots, please if you could let me know that would be great!     If anyone is willing to answer, please do. Thank you so much!     Are you already a pilot or First Officer with another airline? I would imagine that this type of limit would be pretty standard across airline. ... View more

The win-win is if the next flight that you re-book is cheaper, you'll get the credit/miles.  ... View more

Invisible disabilities can be just as debilitating and challenging as visible ones, and individuals who have them deserve the same respect, understanding, and access to accommodations as anyone else. Disabilities come in various forms, and it is essential for society to recognize and accommodate these differences without judgment or skepticism. As you mentioned, conditions like Postural Orthostatic Tachycardia Syndrome (POTS) can significantly impact a person's ability to travel comfortably and safely, even if they appear fine on the surface. The need for pre-boarding or other accommodations is not a matter of "cheating the system" but rather ensuring equal access and reasonable adjustments to make travel possible for everyone, regardless of their disability type. ... View more

Wahoo!  Congratulations to you all.  ... View more

CP is the way to go! ... View more

@jksobonya wrote: @DancingDavidE wrote: Good news @jksobonya there will be more pizza options at Midway soon.   https://www.chicagotribune.com/business/transportation/ct-biz-new-midway-concessions-20230622-zdlllltrubckpoopielqhzbf5i-story.html     I can't read it due to a paywall but are they finally bringing in deep dish?! 😄 😄 😄    Excited for some new options!    --Jessica Connie's Pizza - they hopefully will have thin and deep dish available. Here is the restaurant menu, obviously it will be reduced from this level of coverage but who knows?     ... View more

Hey @YeahNoMaybe thanks for sharing your feedback! While that is currently not a capability we are able to offer, I'll definitely take note of this.  ... View more

I tried to submit my application but it kept saying error , I Tried to do it again it went through but I didn’t get a email or anything saying it went through I just want a fair chance on the potential position at southwest. ... View more

I think using the website (or calling) would do the trick too. ... View more