Southwest Airlines Community

I am currently enjoying a great life in Florida after making a fortune in the financial side of healthcare and owning a car dealership for 20 years.   Yeah', I'm not the brightest bulb in the box.  I only have two Masters', what can you expect? ... View more

We actually went down to BWI and after a long wait in line, received a Lost/Delayed Baggage Receipt. SW states that our luggage will be shipped to our home via FEDEX. I know it might be a PITA, but it might be advantageous to go back to the airport and wait in line at SW's Baggage Service Desk. ... View more

You’re unbelievable. I have a companion, so I can’t get the online booking to work. Worse, their next flight that is available basically makes my entire trip pointless. This isn’t a 1 day delay, the app says they don’t have a flight till Thursday night with an open seat and that isn’t even assured.  I haven’t had a vacation in a year and not only have they ruined the scheduled vacation I planned for 3 months (can’t cancel it), I lose the days, and worse, they ruined my Christmas, because by the time I get there, the other half of the family will have gone home.  I was on hold for 3 hours and 14 minutes when I heard what sounded like the VOIP server crashing and the call drop.  https://imgurDOTcom/a/UcpxFSE   It’a almost 1am   This is all around incompetence and the CEO should be fired Monday morning.  I was a huge fan of SWA. No more, I will never recommend them again, I will never be loyal to them again.  ... View more

@kanikabat wrote:     Two agents I spoke to said the link for making the companion fare booking will be sent within 10 days of completing the travel, this would be 11/21/2022.   The third agent said the link would only be sent my 01/4/2023.       This is the weird part - the third agent is correct, you'll get the promotional pass activated in January.    I'm not sure what the other two agents were thinking of, either they didn't understand the question or there is some other mix-up on the call.     ... View more

Bumping because I saw this increased fare for the first time the other day and was wondering why it was double the price!   I don't know why I'm second guessing myself, but even if you had a 4+ hour layover, your checked bags will still be checked to its final destination, correct? I have an upcoming flight that has an exact 4 hour layover. What do they do with the bag all that time, just hold it?    --Jessica ... View more

@chiner wrote: I'll start with saying I know this is the worst time to get the CP and I'm an idiot. With that being said, my statement close date is 12/21 and I'd love to get the points needed. Any last second suggestions for stuff that will post before close? Cheers and thanks! 1) It's not the worst time - it resets with the new year so it isn't like you have any choice. Plenty of people earn CP in the last few weeks/months.   2) Here is the menu. Plenty of good options ranging from flying on a points run if you have a free day ahead of you - this is by far the most reliable and with next-day updating of your status so it is very transparent and without any hiccups other than the potential for a travel disruption.   But Southwest hotels, rental cars, or Rocketmiles could work if you need to book any hotel by the end of the year, or else make a sham reservation at a nearby hotel if you think CP will benefit you more than the cost of the points run or hotel booking.   https://www.southwest.com/html/rapidrewards/eoy-tier-communication.html     ... View more

The two dates that matter in this case are July, 28, 2022 (the date credits no longer expire) and the date you bought your ticket (or the date any travel funds used to buy the ticket would have expired).   Comprehending the above, if your ticket related travel funds expired before July, 28, 2022, then the old policy was in place and you had six months from expiration to convert the funds to vouchers. ... View more

Ha! This tweet is what started the whole discussion:    "losing my mind, just offered the aisle seat to the guy sitting between me and my gf on a flight, and he said he’d rather stay in the middle seat between us"   And this is by far the best reply:    "Real energy vampire is the one who booked two seats apart and is now making it someone else’s problem"   I just don't understand how someone booked 2 seats *apart* from each other and then expected someone to move from their assigned seat? This obviously was not a Southwest flight, because it wouldn't happen!    --Jessica ... View more

@Tibboh wrote:   Does the community board moderators ever allow for file attachments or photos? I'll continue to call CS and will get back with you all, but anyone else that can recall -with some proof - such an occurrence is helpful to my case, and this certainly shouldn't happen again, by IT/web design people or whoever!   You should have an icon of a camera that lets you attach photos, subject to moderation so the photo upload may not take place instantly with your post.   All the instances I can recall would support that maybe it was misread and was actually proposing WGA+ but I hope you are able to resolve the issue and if there is a bug or glitch to get it fixed.           ... View more

Go into the flight and use the "change" option and it will show you in cash or points how much it will take, plus or minus, to change to a different day or time.  Easy. ... View more

Personally I book direct though the hotel company 90% of the time a Marriott thanks to status but on occasion I’ll find a really good deal though priceline express deal and usually with about 2min of research I can figure out the hidden hotel and I can Google express deal coupon and usually find 5-15% off to make the deal sweeter then I call and add the rewards number to get the perks not always stay credit but late check out and upgrade usually without issue    I usually earn my SW status on segments so those few SW points don’t bother me I like my suite upgrades more  ... View more

@TheMiddleSeat wrote:   2 points I found interesting, Boeing is shipping new planes, and Southwest is still short pilots    True, but Boeing is still not shipping any Max7s, and Southwest was expecting to take 70 of them THIS  YEAR. Heck, the model has not yet been certified, and SW has orders in for 247 of them. This is killing Southwest.   New rules kick in for planes certified after 12/27/2022,  and that would apply to the MAX7 as well.  The new  rules require  a cockpit do over, and Boeing has said it might just cancel the model if it gets to that point. ... View more

@Toyguns67 assuming ticket is purchased and companion added at least 36 hours ahead of departure you will receive sequential boarding positions.  *Excluding Business Select fares   --TheMiddleSeat ... View more

Flying is so so safe. Companies know 1 crash and company ends ... View more

The rule is vague.  If you sell your seats on the plane, and you come along with a child under 13 and there are no seats "together", the what do you do?   If you are an airline with assigned seats, you are not going to move a passenger that is already paid for a seat.  If you are Southwest, you are not going to run around asking people who have already occupied a seat to move.  So, either the child sits by him/her self or you tell the purchaser that no seats are available that are "together".     The DOT needs to earn their salary and give a specific recipe for how this is accomplished.  Such crap is like the EPA saying that airlines should do their very best to not produce any hydrocarbons or oxides of nitrogen during flight. ... View more

You can’t take alcoholic drinks on a plane, either (to my knowledge). You can take sealed mini bottles under 3.4oz, but that’s it. In most places you cannot walk around with open alcoholic beverages.   — Jessica ... View more

@DoubleK wrote: The person who responded gave me a different number to call which led me to the SWABIZ team, which is where they notified me that the money that was collected by Southwest from my credit card in 2020 was refunded to a corporate credit card 2 1/2 years later.  This doesn't make any sense at all.    --Jessica ... View more

@Asianjack wrote: I booked 2 flights. Didn’t know my friend had a rr number until after booking. We have tried to go back and add her number to her flight, but it keeps saying it does not match her name. her name is Ann Marie but the Marie part is listed as middle name and will not let me change it.  Make sure Rapid Rewards is correct, and then you can add the flight credit afterwards although the answer may depend on whether the flight or the RR account needs to be changed.   As long as she won't be missing out on A-list or some other perk this can probably be solved after the fact if necessary.   If you just booked the flight you can refund it within 24 hours and then rebook with the corrected name, or obviously if it is Anytime or BS fares.     ... View more

You might try to see if you have a VPN connected. I had this happen and shut my VPN off and then I was able to go back to the app and add my boarding pass to my wallet. Make sure the VPN does not auto connect back on you when you toggle it off. My VPN tends to cause errors with some apps and sites.  ... View more

I like the idea of the rewards for opinions. I am able to top off my points instead of buying some. You just have to know how to use it  ... View more

I have to recommend that when traveling during the Holiday season, as it is called, allow extra time for your airport experience.   Two hours from airport arrival to flight departure works in most cases, but consider that there is a 1/2 hour before the flight departs where boarding begins.  Now, you are down to 90 minutes.   Consider the 1/2 hour that you might spend at baggage check in, the 1/2 hour to get through TSA, the 1/4 hour that you spend from the TSA area to travel to the gates via the train at MCO and you have just 15 minutes to spare.  Anything that goes wrong deducts from your margin until you have missed the flight.   While I do regret hearing your story, I would not even attempt to travel through MCO this time of year with a two hour window.  Sorry for the experience. ... View more

Save yourself the hassle and book the flight and hotel separately.  I have seen far too many people get burned by Southwest Vacations and would NEVER recommend them to anyone.  Southwest Vacations is not Southwest Airlines and their customer service is horrible.  Book your flight with Southwest Airlines and find a hotel you like and book direct with them.   --TheMiddleSeat ... View more

I had a bad experience booking with Southwest Vacations and ended up getting about $450 back as compensation.   Make no mistake, this company is not Southwest but I wrote to Southwest's CEO several times and finally got results.   Never will I book with them again, even if they pay me for the vacation.  You can do better booking things on your own. ... View more

Hello i read this and thought it was me writing. Did you ever find a solution to this fear?  I am trying now. Any suggestions would be appreciated.  ... View more

Love the pic!   --Jessica ... View more

I also accumulated lot of them during Covid times but as travel was at halt, I haven't got to use them. Now I am also gonna enjoy those discount funds. Cheers ... View more

@jksobonya wrote: OK, cool. I assume that 75K in points are not TQP ... you'll just get them in your RR bank.    I also noticed that TQP for A-List/ALP has this quirk on the EOY earning page regarding when points post: "Within 30 days of the statement closing date, after spending $10,000."    https://www.southwest.com/html/rapidrewards/eoy-tier-communication.html   For Companion it doesn't say anything about a 10,000 spend. So does that mean you don't get any AL/ALP TQP points for the first 10K of spend on your card?! That's ... a lot of lost points lol. I know most people are going for Companion anyway, but I'd be happy just staying AL year after year lol, Companion feels like a long way off for me even with the card.    --Jessica It turns out, I misunderstood this entirely. Any points you earn with a RR CC go towards your Companion Pass balance and your general RR balance - not your A-List balance. The only CC points that count for A-List are 1,500 points per 10K spend. That's it. So the card is really only beneficial for Companion Pass and increasing your RR balance.    --Jessica ... View more