Southwest Airlines Community

I do pretty much the same as Jessica.  And I book a hotel that is giving out larger amounts of points for staying.  Often more than what I could bargain shop for, but in the long run, helps me get the companion pass 10 years running.  I use to do a rental car, but found out that you normally pay more using SW partners.  I just add my frequent traveler info to my rental car company and get the 600 points that way.  ... View more

I've personally redeemed thousands of points filling out surveys. Most are anywhere from 25-150 points per survey. If you don't qualify for the survey, you get 3 points.   --Jessica ... View more

A fraudulent charge?   What's more likely is that you booked a nonrefundable reservation. That's why you were charged and cannot be refunded, even when/if you cancelled.   --Jessica ... View more

That's a clever way!  Thank you very much, dfwskier! 😊   Ruolan ... View more

Here's the current drink menu. The lighting on the Max isn't great for photos.    --TheMiddleSeat ... View more

Same Problem!  Am unable to get any help because I don't have my confirmation number and pin and the website will NOT re-email this to me, I have tried a hundred times.  Email support is absolutely worthless and I will NEVER BOOK ANOTHER HOTEL THROUGH SW OR BOOKING.COM.  How can a business be so stinking worthless!!!!!???? ... View more

That’s stupid.  Gift cards should be treated like cash and should be able to be used as such, no matter how much or how many someone has.   ... View more

If you have a different flight number connection, it isn't the same plane. If you have a one stop, no plane change, it's the same number for both segments and you don't need to deplane.   --Jessica ... View more

@Anniechadwick wrote: @TheMiddleSeat you may be right. Frustrated though because it’s not just about advertising- it’s the partnership where points are offered, etc.  If SWA chooses to so closely align with this group. they need to be accountable for how they treat their customers who are purchasing based on their trust in SWA. I disagree, I don't see it as an endorsement, but rather the best financial agreement for Southwest.  Points are offered for lots of things, including eating at my local Jack in the Box, and I don't see any responsibility on Southwest to ensure I have a good meal.   At least we agree booking.com is not a good place to book hotels.   --TheMiddleSeat ... View more

@TheMiddleSeat wrote: Is putting a reservation on hold an actual thing Southwest does? I know other airlines let you lock in a fare, but you have to pay to do it. I've never heard of an official policy that Southwest will hold a fare. Anyone have any actual experience with it? I can't recall in the years of being here in the Community reading about Southwest holding a fare.    --TheMiddleSeat I’ve held a seat before but was told the fare is not locked in just that the flight won’t sell out    i did this before Covid a couple times but my fare never increased as I usually booked the ticket just a couple hours later  ... View more

@bbland wrote: I'm trying to get a status match with Delta.  They require a physical or digital membership card.  Anyone know where to get one?  I've been A-List Preferred and Companion Pass for years, but don't remember the last time I got a card.  Anyone had luck completing the status match without a membership card? Due to a trip beyond the continent I recently had the need to status match on United and they were able to use a screenshot of the RR page.   Unfortunately it came through as Silver and then shortly after I made ALP which would have been Gold for them, dang!   So anyway TL;DR: yes, but not with Delta. ... View more

It was a BIG mistake perpetrated by the inability and inexperience of the previous CEO. They were doing a successful business at EWR. I live in New York City area and as a Customer I prefer to take my flight through EWR. It is extremely convenient. With the return of Southwest to EWR, CEO Bob Jordan will show his ability and qualifications to be in that position. Come back to business Southwest. Come back to EWR!!! ... View more

  Here is the streetview 😂 ... View more

I’ve always strangely found the WiFi spottier on the 800s than the 700s—whether that’s just anecdotal or has something behind it, no idea.   i feel pretty respected/understood as a frequent business traveler by SWA (although I am not a BIG IMPORTANT GUY—I only fly about four to ten hours a week and make significantly less than $300 an hour); it’s why the status exists and why the family boarding got pushed back years ago.   I’d like to know who has the really good, consistent, strong WiFi. In my experience, they most all aren’t impressive, domestic nor international.   i’ve  occasionally been annoyed by the WiFi but I’ve been able to get emails out no issue, usually tap into my organization’s system, and occasionally attend a Zoom (sorry, I know that’s a no-no). When I am working up there, at worst I do it offline and connect-send/save at the end. I most usually take the time to rest though—maybe like the WiFi, you could (should) work less? ... View more

If you find that coming to this board is a waste of time, then consider other options.   People do have the right to use this board and whether they post something that is informative to you, or not, is irrelevant.     Again, this board is available within the terms of use. ... View more

@fejeldy wrote: This is not so much a discussion as some advice.   Southwest Airlines ... please, quit apologizing. Please.   I was in San Diego over Christmas, trying to get to back Oklahoma City the day before your system crashed. And crash it did, in grand style, and it should not have. I get, we all get it, and we trust you are getting it fixed and that it should be better than ever, top of the line, and first class, no pun intended. If not, you know, fool me once and all of that, but I trust you are already doing what it takes.   In the mean time ... please quit apologizing. You already have, a few times that I have seen, to a few reporters, to Congress (please, as if those people's hands are clean of anything), and to us.   As I said, I was in San Diego that night, trying to leave the next day, and it was a bad bad evening. But if you fly you have to figure things similar to this are going to happen. My wife and I were up until 2:00 AM that following morning figuring out how we were going to get home, and we figured it out.   Yes, we had to drive from San Diego to Palm Springs, yes we had to spring for a hotel room for one night, yes we had to fly home on American one day late, and yes our little Chihuahua had not spend one extra night in the kennel. BTW, it's a little murky now but we tried American and Delta, tried them from San Diego, Los Angeles, and Phoenix and if memory serves, if they could, it was ~ $2,500 per seat and ten or eleven hour flights. Don't let their sanctimony that night fool anyone.   But we got home, no one died, the dog was good and life has gone on.   Southwest, to their credit, apologized. And before I knew it Southwest deposited 50,000 points in my account just to say they were in fact sorry. And soon thereafter Southwest had a website set up to collect information to reimburse me for my trouble. $2,150 was in my bank WAY sooner than I ever expected to pay for an extra day of a rental car, a hotel room in Palm Springs, two tickets on American to get me home, and wait for it, the extra $17.50 for the extra day my little dog had to spend in lockup!   For my money, you guys are still the best. Get your $@!& together and we'll move on. I like everything about you guys from the gate people to the people inside the cabins.   Quit apologizing, move on, and thanks for making me whole so quickly.   I'm heading back to San Diego in late March, booking the ride right now on Southwest, and can't wait!   In full-disclosure, I'm not a business class kinda of guy. My wife and I rarely pay extra to grab the first fifteen seats in line. We fly in the middle of the pack just like most others. And I'm not a Southwest Corporate shill. Just a guy who loves Southwest and they way they handle their business.   BTW, a personal note to the trolls who may reply to this, I won't reply nor get in a discussion with you. I have said my piece, I respect your right to what you have to say, but we don't need to wear each other out with back and forth 🙂 Very well said! Thanks for posting.   --Jessica ... View more

@TheConnection wrote: So let me correct that.  They aren’t new cases. They are supplemental cases as I’ve called in the agents have issued supplemental case numbers tied to the original case. My apologies.   With reference to others who said my assumption that the cancelled flight during the 12/23- 1/2 disruption period would not renew my tier if it in fact was enough points to do so.  This incorrect.  I was read aloud by two different agents, the internal email that was sent stating that very fact.  (Amy in the Phoenix call center and Charlotte in the Albuquerque call center (as recent as this week)). I had 63,000 points and a Business select flight booked on 12/28/22 worth 8,000+ points. This would have given me more than enough to renew ALP.  They say the case is still open and have faith that it will be resolved that the team is just behind.  Charlotte actually escalated last Saturday with a demand for a personal call from Customer Svc.  I’m still being patient… it’s just hard to believe it’s taking this long.  Unfortunately for SWA- I’m holding off booking any flights (revenue) until this is resolved because i want the full credit and don’t want to go through THAT hassle of trying to get the retroactive backfill of points.  Not with the way this has gone. That makes sense. According to what you've described they will end up awarding it.   As long as the case was resolved by the time you flew you'd still get all of the points, the extra ALP bonus would kick in when you fly not when you purchase.   Assuming you have a Rapid Rewards credit card then the purchase cost would award points at the same rate either way.    Personally I'd get the flights booked and then use that in my response that the issue needs to be resolved by the next flight. And look at all of the flights you have booked.   But I've also been previously happy with being A-list, so I can see the frustration for you if you have been ALP all along.       ... View more

@tenaciouss I've booked over 100 rooms through the SWA hotel (booking.com) process and have to say only once did I have any issue.  That once was my fault for not seeing no cancelation, however, I still got it cancelled by going through the process of contacting booking.com and working with the hotel.  In the end, it's up to the hotel to force you to keep the room, or courteously cancel it.  With all that said, I know that it's often cheaper by direct contact with the hotel, but you get no SWA points.  I've had a companion pass for the past 6 years primarily due to the fact I use the SWA link to bookings and get on some stays up to 8,000 SWA points.  Getting something, I need any way, a hotel room, and paying a bit more than rack price that helps me get companion, Priceless.  To end this, no I've not had any issues with SWA and booking.com on any of the hundreds of bookings I've made.   ... View more

I have the Booking Number (or Confirmation Number), but cannot find PIN.   Where is that located?  Does it change on each reservation, or is it a constant number used on each reservation?   ... View more

To my dear legal scholar,   The judge does not have to agree to a settlement if the plaintiff wants to withdraw the case.  I don't know where you get your information.  I anticipate that the case will be SETTLED and the complaint withdrawn.   Please do some research before responding to posts.  Thank you. ... View more

@lnelson with a nationwide FAA ground stop affecting all airlines and flights this morning I suspect all phone numbers are busy with long wait times.   --TheMiddleSeat ... View more

mco has new software ... View more

Class action suit is filed.  ... View more

I did see this which is a little more helpful: Additionally, we are identifying Members whose disrupted travel would have qualified them for A-List, or A-List Preferred, and/or Companion Pass in 2023, and will provide further communication soon…” ... View more

Not at the moment of the decision, it was late at night. I'm sure the difference between the lowest and highest tiers is more than $52 in most circumstances. However this was an outbound flight to the north during winter when inbound flights are in more demand. The airport, BWI, for the return flight was probably less busy for one way trips back to Tampa then large Metro areas. Even if it appears "too good to be true" my decision to choose it, and confront Southwest on this error, will help keep things honest for everyone else. ... View more

I feel like this is Southwest's problem.  They checked the bags, not TSA.  Let Southwest fish it out with TSA.  (good luck with that) ... View more

@bec102896 wrote: I would recommend booking one way flights so you can use the pass on the outbound flight then just pay for the return. It might give you errors if you try to add the companion  to a Round Trip booking since the return would bed after the pass expires  A+ recommendation here  ☝🏻 ... View more

My son was just boarding his delayed flight from Dallas, TX to  to return to his Navy air station in San Diego. Him and another service member neither in uniform, went to board when military was called after priority boarding. The service member in front of him clearly white, showed his military ID and ticket was scanned and he was allowed to board. My son right behind him , who is half white half Hispanic has dark hair showed his military ID and the attendant told him he could not board and needed to return to B 42 position to wait to board. I have never heard of such utter disrespect for our service members , but also the utter display of prejudice that occurred . I am appalled at the gate attendants hatred and disrespect. attendant  was at Gate 2 Dallas Lovefield airport Dallas to San Diego departure at 10:25 (delayed) originally supposed to depart at 10:05 12/29/22. I want answers!!!  ... View more