Southwest Airlines Community

@gsking This is why you're the KING.  I've never seen this one.  I would hope that all airlines will see now how fragile their industry is and that we customers really should be the focus.  I personally think that the Airline Industry can be customer friendly and still make a solid bottom line.  Yes, I cheap, but willing to pay a fair price for a fair product.   ... View more

@jopixley    I'm sad to hear that this happened.  For me, something is not adding up!  When I book a flight, SWA asks for my email and a contact phone number.  When there is any type of deviation from my original flight I get both a text and an email.  Yes, and what has been mentioned, sometimes those emails have gone to spam, but I always get the text.    ALSO, since 99.9% of the people who book on SWA want the coveted early boarding number, you should have checked in 24 hours prior to your arrival at the airport.  You would have been tipped off at that time that "Something was rotten in the state of Denmark."  (College Literature did pay off) ... View more

In life, I've learned that when there is an odd number of people eating a pizza with an even number of slices, SOMEBODY, wants that odd slice regardless of how hungry everyone is.     For what it's worth this topic has been discussed multiple times, with the same qualified information still presented.  EVERYONE, with a RR point account, was given 25K points, If you already had a CP and/or Alist & AList P, you got that extended.  AND, everyone knew 5 months ago when, why, and how they will expire.  Yet here we are 6 months and 5 topic threads later still scratching our heads.     Everyone have a great day.       ... View more

🤣 ... View more

I'm with the others who have noted your post, thanks for sharing.  I might not have any data to support this, but I would say that if people posted all the "great things" they experienced with SWA, I'd be responding to more posts like this than the ones I currently do.   ... View more

@leavittjk here is actual information I found that is definitive, not my speculation.     While most airlines allow you to book flights up to 11 months in advance of your travels, Southwest Airlines does it a bit differently. They release their fares in batches, going as far out as about seven months.Dec 10, 2020 Southwest Flight Schedule Now Bookable into August 2021!   AND:   Check Flight Schedules - Southwest Airlines www.southwest.com › air › flight-schedules     On December 10, 2020 we will open our schedule for sale through August 16, 2021. This date is subject to change! Please check back frequently.  ... View more

It's been a while back, but I have to admit I did just this.  The only thing is I closed out a credit card to do this, so your process would be a bit different.  I thought I was pulling a good one over SWA, which I kind of did, however, only later to learn that opening and closing credit cards like that also hurts your credit rating....I'd give anything to give the points back to have kept my score from being messed with.  I don't say this to scare you on behalf of SWA, I just wanted you and others to know.   ... View more

I do participate in the surveys, although, a tough way to get points.  Not as big of a payout for the time spent on them. ... View more

I'd add Alcapulco, MX (sp) and if you're doing Canada, add Montreal and Toronto.           ... View more

Let's hope the New Year brings everyone an A-List and Companion Pass.  Let the points start adding up. ... View more

Ok, I'll do it this way.  No, I didn't contract COVID.  There is an answer to your question, hopefully, you will now answer mine without a question.  Now why do you ask? ... View more

Well, just as a Pastor recently stated that Donald Trump, was the 2nd coming of the Messiah, you just have to take some people with a grain of salt.  Not being there I really can't make any definitive comments or suggestions except follow through with what you plan to do.  Regardless that I'm Native American myself, I've seen crazy people of all races, including other Natives, all over this country.  If this was a true experience, then you have every right to report it.     @Thomas221 My question is, were you not wearing a mask?  Or how did this conversation start?     Gate Agent:?  So I'm asking, this, gate agent was an SWA employee?   Lastly, since the Native population is shown to be one of the more vulnerable populations in the toll COVID has taken on our elders/members, is it necessary that you have traveled so much.  I'm a bit disturbed by this. ... View more

@dfwskier I stand corrected.  Unfortunately, I was pulling thoughts from when my credit card posted after the first of the year with tons of December purchases, (which is why it now becomes due on the 26th of each month)  So I did jump the gun on this one, so hopefully, I'm not like many who won't retract or admit error, I'm doing so.  In viewing the link @TheMiddleSeat posted, there are multiple ways to get a CP, HOWEVER, when they are posted are at the least, 4 weeks and as long as 8 weeks.  However, since @Kelliesahm is not comfortable with flying for the immediate future those being posted as late as late February won't matter, they get their CP.  So with that said, a motel room would be a quick fix, but would have to be done today or tomorrow.  I've gotten as many as 4K on a night's stay bumping up the bouns on a 2K a night stay.   ... View more

Well, since you tagged my name I'm entitled to a rebuttal.  You're correct, an adjustment in my reply seems to have merit.       @SWFlyer007 feel better?  Not really, can't sleep and wish I was in bed.    Adding criticism of every aspect of this question/answer without any actual value while spouting flat out wrong info of your own? My reply to themiddleseat wasn't being critical, it's expressing FACT (not flat out wrong) as to what I've experienced and understood.  Sharing that with, themiddleseat, may be of value to them, and not sure if you can make that call for them.     Cool.  YES, it's very cold outside this morning.     Just scroll on next time.  Speechless on this one, but you're right, I should have scrolled on.  But I wanted to give insight to the middleseat of my past experiences with booking rental cars, hotels, and other services that have points posted after Jan 1st.  As for directing any comments at you, yes I should have left that alone.     So if you will allow me to amend, Kelliesahm, it has been my experience that without travel this might not be possible.  Since I've been in your situation, I've tried every avenue to get those last thousands of points, however, in the end, I had to fly, which it appears, for good reason, you aren't willing to do at this time.  Thanks for keeping me in check.   ... View more

Since your traveling from a CA city to another CA city, there shouldn't be an issue.  We have the same quarantine rules in my state, but I travel through the state and not have to quarantine, it's when I cross the border to another state that it's mandated.  That's my take on it.  Now coming back from India that's another story.  ... View more

@Murphylo This message is cut and pasted in another thread, we heard you the first time.  Also, this thread is about 2 year olds and masks, your post is not related to the topic.   ... View more

Bring back Key West.  Times have changed and maybe it will be more profitable for you now.   ... View more

@TheMiddleSeat That would be assuming that the points posted in 2 days, which has never happened in my experience.  @Kelliesahm I'm not sure why you're addressing this with 3 days to go?  I'm sure this has been in the back of your mind for some time.   Without travel, it really is going to happen, IMO.     ... View more

There could be multiple reasons why they were understaffed on that particular morning.  Not to go into all of them, but I've worked in the food industry where on a constant basis somebody wouldn't/couldn't show up for work and it was also during high customer time.  We did the best we could, and honestly, we weren't the ones who were the blame.  So without knowing anything else, it's hard to give you an answer, nor any sympathy.  We are all just sad that it had to happen.  As mentioned, it is holiday travel, and that should always be expected during that time.    ... View more

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I think once we are all through with the pandemic, we will see more destinations and new routes in the future.  But it can't/won't happen overnight.  ... View more

@BOE In my opinion, you answered your own question/complaint.  "What is the big deal?"  You were "reminded" of what you should have done, and thought of it as a way that the FA was doing their job.  Just as we used to be reminded, (before airplane mode) to turn off our cell phones over and over again when we just wanted to get that last text and minute of conversation in.  I didn't take it as anything other than, no big deal.  I'm not trying to put you in your place or anything, but I've learned long ago, that comparing my situation with others maybe do the same thing at the same time, doesn't play into my situation.  So even if other knuckleheads had "SUPPORT" (yeah right) lapdogs or whatever, just stay in your moment and your situation, and take it as you say, "what is the big deal."  Since you have had more good experiences than this one, I think you should experience the same moving forward, just try and remember to put your beloved friend under the seat first.   ... View more

@CupCrusher40 @DancingDavidE    COVID PARKED PLANES?  This is news to me!!!  Please explain or give me more detail.  There should also be more flights and routes open up as the MAXX returns to service today.   ... View more

Good info.  I'm getting ready to retire and still want to travel.  I will look at the post mentioned.  Hoping there is a minimum hours per week job that I can do and travel, travel, and more travel.   ... View more

@Is771683   Since there have been different answers and outcomes to this topic, the only way to know for sure would be to contact SWA customer service asap for yourself.  If it was a flight adjustment by SWA, I think you have a chance of getting the results you want.     Southwest Airlines/Customer service   1 (800) 435-9792           Feedback Web results Contact Customer Relations - The Southwest Airlines ... community.southwest.com › Knowledge-Base › ta-p     The Customer Relations/Rapid Rewards Department is specialized to assist Customers with escalated concerns, most often following their travel. For assistance ... ... View more

f you realize that you left an important item onboard the plane, please notify a Southwest Airlines Customer Service Agent before leaving the airport so he or she can try to retrieve the item.  If you’ve left the airport, please contact our lost and found.  Please provide detailed information regarding the item (i.e. model/serial number, brand, size, color, etc.).  We will make every effort to locate your item and return it to you. If you provide an email address you will receive regular communication on the status of the search for your item and will be contacted via email and phone if it’s located.  If you do not provide an email address you will only be contacted by phone if your item is located.  If we have not located your item within 30 days from the time it was reported, it is not likely that it was turned in.  While we make every effort to locate lost items, Southwest Airlines is not liable for unchecked items left on the plane.   ... View more

@kevin71246 Sorry to debunk your post, but I googled "articles or statements that state wearing a mask ELIMINATES  the chance of getting a virus.  SORRY, none exist.  What I have found, and what I've always felt was being presented, is that wearing a mask helps decrease the "potential" spread and/or to minimize it.  I understand that options may have been available, but I really think you could have requested to move without any hesitation of a FA to assist you.  You, nor anyone, shouldn't be inhibited to request this, even if it (if it does) embarrasses or calls out somebody who is coughing.  I'm a runner and wear a mask while running, and I hate it.  When I come across others out walking their dogs, running, riding bikes, (it's mandated in my state to wear masks even when exercising) I always, YES always, look at them and point to my mask to signal that they should also have one.  I don't care about hurting somebody's feelings.  I'm sorry you hate to deal with the process of COIVD, I hope you recovered.  ... View more