Southwest Airlines Community

Might be worth trying to edit the reservation online, (I would recommend working from a laptop not the mobile app it would be easier to navigate), I am assuming you have multiple parties on one reservation.  ... View more

From a customer stand point I believe you have many good points, but the rest of the airlines are in the same boat. Delays, cancellations, long waits on hold, etc... are the standard order of business in today's travel world. All that being said, there are some very simple rules I live by for flying for business or pleasure. 1.) Fly direct non-stop, 2.) if possible fly in the morning. Why? non-stops are a no-brainer, especially when traveling for pleasure. connections, delays, bags etc... (I fly SW mainly because at BWI it gives me the ability to go almost anywhere I need to travel directly, except Canada.) Morning flights that have issues allow for more hours and other flight options to get me where I need to go, the later the hour on any given day the more likely you will be SOL.    ... View more

Perhaps you could purchase the the business select upgrade for boarding in the A1 to A15 slots for part of the family, go to seats in the rear of the plane and have the other parent and 2 year old board during family boarding? This will insure you can sit together. As far as being family friendly SW is always very accommodating to families, but Rules are just that rules.    ... View more

Sorry to hear about your frustrating experiences, but choosing AA as an alternative may bring you additional frustrations. Best of luck.   https://www.npr.org/2021/06/22/1008968725/american-airlines-passengers-could-be-in-for-a-summer-of-delays-and-cancellation ... View more

Pretty sure I got lucky on Monday and did not get grounded or delayed ... View more

This a customer to customer forum, please contact SW directly, use phone, email or social media, best of luck! ... View more

I feel your frustration. Having been late to the gate myself, (boarding starts 30 minutes before departure), I have had to own and take personal responsibility for my tardiness. It appears you cut it too close since you reference the 10 minute time frame.    ... View more

If you want to get RR points for the rental make sure you are a member of the car rental company's "club" and direct the points to SW, I usually get a 600 RR point bump on any car rental that way  ... View more

So sorry to hear this as well. My wife learned this lesson the hard way a few years ago in Beleze, Items were stolen from her luggage and there was nothing SW could do about thieves working in a foreign country's airport customs area.  A good rule of thumb, If it's valuable keep it on your person or leave it at home.   ... View more

Lying is never a good option  ... View more

My soft side hard top golf bag has taken a beating over the years, but it has done the job of protecting my clubs. And they fly "free" ... View more

Sadly, it shows that many folks lack self control  ... View more

I would second the other replies in general, BUT I would have a concerns about connecting flights to a small international destination, (not so much a SW issue) If your Logan to BWI flight is delayed, the flight to Aruba is going to leave without you. Given the more limited flight schedules currently in place this could mean no more flights to Aruba that day. So you lose a day in Aruba and you're angry at SW for something that may or may not have been in their control. Your mileage may vary but I would want more layover time to make sure I am at the gate in BWI, or simply fly direct out of Logan ( I believe Jet Blue does?) ... View more

Southwest did not create this rule. The rule is clear, 2 year olds must wear masks. This may sound mean, but consider an alternative method of travel from flying if your child will not follow your parental implementation of FAA rules.   ... View more

Like so many folks today some people think rules apply to "others" not them or their children. I personally observed a passenger at FLL on Thursday approach the gate with their 3 plus year child with no mask. The SW gate agent asked how old the child was, 1st answer from Mom, "3 1/2 years old." The gate agent advised mom the kid must be masked because he was over 2 years old. Next statement from Mom, "actually he's under 2." The gate agent was very gracious and let mom know they weren't getting on the flight unless junior was masked. A mask was produced by Mom and the gate agent spoke with the little one in a very positive encouraging manner. Great job by the SW gate agent.  I am sure since "Mom" attempted to lie her way onto the plane rather than comply with FAA rules it was a traumatic and scarring experience for her and her child....    ... View more

Is your middle name included some reservations and not others? ... View more

Although I appreciate that southwest offers this add on service, my past experience with car rentals is usually more streamlined and painless by booking directly with your rental company of choice, (delegating the points to my SW account,) This method insures that I can bypass the lines at the rental counter and "GET and GO" with the vehicle of my choice with the options I need/request. Your mileage may vary     ... View more

Try the other options listed but check your spam filter, since it is an automated email maybe it got trapped in a filter? ... View more

Since you are on a special promotion to get Companion Status,  your progress to Companion Pass won't track the "normal" way in the app or website. If I were you I would give my self several extra days to get to the required spend, the terms and conditions on special offers may state some requirement about Posting date versus transaction date and missing the required spend by a day would be a bummer, remember Chase is a Bank not SW Good Luck  ... View more

Amen ... View more

https://www.southwest.com/html/customer-service/unique-travel-needs/customers-with-disabilities-pol.html?clk=GFOOTER-CUSTOMER-ASSISTANCE#unique_travel_needs_allergies_disabilities_pol_tab_list_tab_10_scroll   I just noticed SWA does allow for folks with REAL medical restrictions to apply for a mask exemption, but the "Because I say so" excuse will not fly here. Paperwork and a pre flight interview are required to weed out the BS. ... View more

A good way to check the exact cost on international flights is to just start a reservation but don't book the flight, when you get to that last page the $$'s are all listed. ... View more

Sorry to hear about your difficulties, with 40 plus flights a year you should be an "A list" customer with access to the "A list" phone line. I've always been able to get a person on the line, most often instantly, with the exception of one time when i failed to enter the proper Rapid Rewards info to identify myself and ended up waiting for 20 minutes, when I asked the SW rep about the delay she advised me I had not "identified" myself correctly, (I put in a phone # not associated with my RR acct.) In March, I was able to to reschedule a cancelled connecting flight in about 2 minutes, the rebooked flight was in my App before I deplaned  ... View more

You should direct this plea request to Southwest customer service. The mask requirement is from the FAA . Either way, Trust Science and statistics, Masks and Vaccines work  ... View more

Agreed, It's been water only service since last year across the SWA system on every flight I was on until March 15th. Perhaps there's a bit of confusion on when these flights with coffee service may have taken place? ... View more

Sadly FA's having to remind folks to put their mask back on is a direct result of people abusing the concept of eating, specifically taking 20 minutes to consume the snack provided. In the last several months I've observed this multiple times. It makes the FA's job that much harder and is pointless and selfish on the part of the mask renegade. Just wear the mask   ... View more

Occasionally, I roll my eyes at what I call the healing effects of a SW flight, magically those with special needs to be pre boarded can sprint off the plane from the front of the plane upon arrival, like Lazarus rising from the dead, Hallelujah! But then I take deep breath and move on, since Generally, I check bags anyway due the nature of my work  ... View more

Assuming she has her own seat and you have a reservation #, you may want to just call customer service to "confirm" all is good with her reservation  ... View more