Southwest Airlines Community

The point was that the survey still comes up, so maybe the forum will survive.  However, you're so ready to pounce, you can't consider any other approach.   You don't like it when someone with a different perspective comes here and voices their views.  Incidentally, with my style of leadership and troubleshooting I've become quite wealthy.     So while you call me a troll, I look at my retirement savings and current financial situation and smile.     Maybe you can find another board where everything that you say becomes the final word with no questions asked.  Then you'll be happy. ... View more

Have tried about 4 times and have only worked 1 time, so far even free has been frustrating.  I have several more flights in the upcoming months I will see if I have any better luck.   So far: - The search doesn't work for me in the app or on-line I have to get info from phone or "X";  - PDX 1st time, loved if was able to get snacks for flight right past security very easy; Flew in/out of midway and they did not have any places  - PDX 2nd time, got screen shot from X and one place said they don't take it; One place closed due to new airport remodel, one place was in a different terminal and only alcohol, was looking for food;  Was not able to use it on the outbound flight - DEN - again got screen shot of places from X;  Double checked with them that places took pass and they confirmed;  Walked way out of the way to go to the one in the terminal I was in (opposite direction of gate but had a lot of time) was planning on getting breakfast, got to the place after a long walk and it was closed, was 9:30 am;  Checked back with PP Support on X and they said was supposed to be open at 6 am and I told them it was not;  Don't know what happened.  Not able to use it again.   So out of 4 1 way trips, I have been able to use it 1 time for snacks;   ... View more

In Chicago, airlines often buy property for their crew layovers instead of using hotels. Maybe the Hou neighborhood can get some investment. ... View more

I guess we will see. SWA has diluted and watered down A-list threshold requirements to the point that most any casual infrequent flyer can achieve A-list, so there are a lot of A-list flyers these days.  ... View more

Wow, unreal.  That's one way to keep people from publicly complaining about changes you have been making. ... View more

Thank you so much for following up! ... View more

@parpitt1 wrote: You can double check but I believe you clear customs in Costa Rica at the airport before boarding for return to the USA.  I don't think Costa Rica has it yet - Bermuda, Bahamas, and Aruba.    Southwest wouldn't sell this combination if they didn't think it would work most of the time.    The wildcard here is if you clear customs in MCO if they let you recheck luggage and have a dedicated access to security re-screening in the international area or if you have to go back to the main lobby in which case the lines can be long.   Maybe @bec102896  have you ever come back to the US with MCO as the gateway? How is the customs and re-screening?     ... View more

Please stop trying to be like all the other airlines. I have always tried to fly Southwest and love the flexibility of open seating. ... View more

They have been doing this for years, if you already have the card just click - 'no thanks, just take me to TV'   I don't think current card holders are eligible for any of these bonus awards.   ... View more

most likely in the same manner as all other airlines. You can blame the 'miracle flight' abusers (need wheelchair to get on first to get a good seat), then magically healed in air and no longer in need of a wheelchair to deplane.    ... View more

Customers of size who have a second seat also get to pre-board. People on the outside never really know what is going on with each individual. I am also not sure that the amount of wheel chairs are going to go down as much as people think they are. ... View more

Yeah, for some reason the paper domestic flights show the drinks, but the international ones don't. ... View more

Sorry to hear about your unfortunate decisions and ultimately unsatisfactory results. Not sure you can really blame Southwest for this. I learned as child while watching groceries being bagged, Soap and Food NEVER go in the same "bag or box" because of the potential for cross contaminated, even though they are packaged separately. I can't imagine showing up at baggage check-in without airline approved packaging to transport $700.00 of anything. Own you decisions, learn from your decisions. This is not on the Airline. Safe Travels ... View more

You are right. I agree with you. ... View more

Like I have said before, you can do acrobatics and back flips all the way to the gate, wear a t-shirt that says "I CHEAT THE PREBOARD SYSTEM", give an interview on Fox News about your abuse of the system, then self-identify as a person with a disability - PREBOARD. ... View more

Seems kind of lame.  So, if you book a flight during the promotional period, but before you have the companion pass, can you add a companion afterwards?  Seems like the flight could fill up and then you are not able to add them.  *sigh* ... View more

15 years ago, Early Bird really made a tangible difference. Automatic check-in, several hours before the other passengers could check in, almost always resulted in an low (or mid) numbered A boarding position. That was a time when smart-phones didn't even exist to alert passengers to log in and check-in exactly 24 hours before boarding. Now that we're all aware of that 24-hour-check-in timeline, more passengers try the Early Bird system. The number of seats on the plane remains the same. The value of Early Bird decreases, and the airline tries to leverage that by increasing the price in order to shrink the customer base who can afford the tangible benefit. It wouldn't shock me if Southwest came up with an "EarlyBird+" option, to further parse out what their customers are willing to pay. ... View more

Soon, Southwest will start assigning boarding positions to all of the preboard passengers, and when they have boarded, the remaining six people who did not preboard may walk on the plane. ... View more

I am so sorry to hear of your experience.   An experienced traveller would have known to search for any specific restrictions on flying to any international destination.. As  young teacher, you might not have known to search for those restrictions.   I am disappointed the gate agent or ticket counter person on your flight to Costa Rica did not ask if you have a return ticket.   I have to admit I searched the Southwest website hard to find a notification to travellers about restrictions and found nada. That was disappointing. I did find the rules, but they were not on the Southwest site.   My only suggestion would be to complain directly to Southwest. To do so click on "contact Us" below and proceed.   I wish you luck and may    your future travels be problem free. ... View more

Odd, as an A-List Preferred frequent flyer, there is the A-list 800# which is is quick and easy. Whenever I have to speak with some one, a person is on the phone almost immediately or with zero hold time. If you call the standard 800# I can't even imagine how frustrating that would be. Are you utilizing this benefit for Southwest frequent flyers? Safe Travels ... View more

@BullsFan wrote: what browser are you using- I'm using firefox and can not get it to activate the submit button!   Thanks Chrome works fine.   ... View more

Folks use of the words , "All the time" and "Frequently" are pretty subjective on this and other forums. my 2 cents, Safe travels ... View more

Create a RR account for your daughter.  Then for future ticket purchases that are paid with $$, purchase WGA+.  Its only like $15-$20 more.  If your daughter has to cancel, the travel credit can be transferred to you. ... View more

I've posted this previously, but SWA can ask for the "reason" to pre-board it's stated right here on the DOT web site Pre-Boarding Notice Final:   chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://www.transportation.gov/sites/dot.gov/files/docs/Preboarding%20Notice%20Final_0.pdf   "In the revised final rule published on May 13, 2008, the Department expanded the preboarding requirement to cover not only people who need a specific seat assignment or who need to stow their personal folding wheelchairs, but also to cover passengers that “need additional time or assistance to board, stow accessibility equipment, or be seated.” For a passenger to be entitled to preboarding, that passenger must self-identify at the gate as being a person with a disability that needs to preboard for one of the above-listed reasons."   Southwest can ask for the reason- then they need to shut up and if the potential pre-boarder cannot articulate one of the "above listed reasons", Then Get back in Line. ... View more

Lucky you! If most of my flights were direct, it would be a no-brainer - unfortunately, most are not... Thanks! ... View more

After 4 flights in 2 days which each had over 25  pre-boarders- I'm over it. And breaking news states that SW has increased the maximum charge for earlybird check-in and upgraded boarding ( up to $149!).  That will surely increase the number of pre-boarders.   Also- SW policy regarding saving of seats ( they don't officially have one)  has also been put out there on social media and now abused. Between the 2 policies- the abuse has gotten out of control.   I used to like no assigned seating  - but now I wish that Southwest had pre-assigned seating.  ... View more

It normally  takes several days for pending charges to fall away. ... View more

I have Always found it a good idea to book the 2nd person's ticket now, (use points), then switch them to my companion when the CP is issued for the next year. Peace of mind in the event the flight is sold out. Safe travels  ... View more