Southwest Airlines Community

@parpitt1 wrote: Had a connection in Midway yesterday and the gate agent did the boarding "speech" about lining up and when he got to family boarding, he said "up to 2 parents with children 12 and under may board After the A-group, and Passengers needing Extra Time, A-list without A boarding, and On duty military. Did he go rogue? or have they raised the age to 12 years old now for Family Boarding?    BTW- it was for a flight to Fort Myers, FL  (I did not hear the agent for my connection to Omaha give the speech) Hello-   I think the Gate CSA misspoke. Below is Southwest's Family Boarding Policy:   Southwest offers Family Boarding, which occurs after the “A” group has boarded and before the “B” group begins boarding. Up to two adults traveling with a child six years old or younger may board during Family Boarding.     ... View more

@drclaw411 wrote: Hi, I booked a flight to Seattle (Wanna Get Away) with a payment combination of using a card, and using two separate travel funds. Immediately after I booked, the cost of the return flight went down $100+. So here's my question: generally, Wanna Get Away reservations get refunded in the form of travel funds when cancelling a flight. But since I booked with combination travel funds and cash, will I lose either if I cancel? Will I lose the travel funds? The cash? Will I keep them all, but have them refunded as three separate travel funds or will they all refund together in one lump travel fund? Also: if I cancel this flight, will it go back to being the higher cost or will it remain at this new cost? Finally, if it *does* remain at the lower cost, and if everything is refunded together as one travel fund, that will be more than the new cost of the flight. If I use that, will I lose all the travel funds or only what's necessary to pay for the flight? Thanks, I know this is a unique question.  Hello-   By stating "immediately after I booked," How long ago did you book the original flight? If less than 24 hours and your departure date is 7 or more days away, you should be entitled to a refund under federal law. You should be able to void the original transaction and rebook. Not sure how the refund process would work via the website/phone app since there was a combined purchase of Flight Credits and a Credit Card and it appears you desire to "change" your flight to the better fare deal and not cancel. Likely a phone call to a Southwest CSA may be needed just to be safe.   If it's been more than 24 hour since you originally booked your WGA flight, you won't be able to get any refunds but should be able to get an approximate $100 Flight Credit. If that's the case, I would login to Southwest on their website or phone app, pull up your originally booked flight, and select "Change Flight". Because your return flight dropped $100 in fare, you should see a "-$100" square under the WGA fares (or very similar value if there's any government tax differences).   Selecting that square and proceeding through the transaction should credit the $100 back to your Rapid Rewards account in the form of a Flight Credit that can be used toward a future flight. If you bought EarlyBird Check-In, it should also automatically transfer to the new booking if the new flight departs more than 25 hours from the time of the change and the city pairs are the same.   ... View more

@Hurley4956 wrote: Quick flight from OC to Oakland. My one piece of carryon luggage was stowed in overhead bin in front of my seat. upon arrival in Oakland, we all stood to gather our bags. someone grabbed my bag. my phone number and last name on SWA tag attached to handle. reported to gate agent and she made announcement to entire airport that passengers should check that they had correct bag from that particular flight.  Checked in with onsite Customer Service and Baggage Claim—because it was not a checked bag the response from SWA was sympathetic but there was no policy in place. I reached out to SWA lost and found and filed a report, filed a police report with Oakland PD—now just in limbo. It is extremely frustrating especially after hearing of targeted luggage theft at San Jose airport—it has been 4 days and still no bag—the SWA reps I have been dealing with have been great, but they have no resolution to someone grabbing the bag —not sure what to do now—-   Hello! The situation you describe is pretty unusual and I understand the frustration. It looks like you did what you can for now. My combined trips up north to SJC and OAK have been problem free in terms of baggage and I have no idea what the motive would be behind your overhead bin baggage disappearing.   As I said, I find it very unusual and foolish in my opinion for any ticketed passenger (or anybody else on the plane) to willfully steel somebody else's belongings from the overhead bin (or accidently take the wrong bag and not return it to airport lost and found). Both the airline and I assume the TSA have record of the passenger's travel and personal details and there are security cameras all over the airport to track this down (OAK even has an Alameda County Sheriff's desk at the automatic doors leading to the exit-to-landside at the Southwest terminal).   If you don't get any calls through the weekend, I would do one more follow up after the weekend with the parties you've already initiated contact with including the Oakland PD, Alameda Sheriff, OAK Airport Lost & Found and Southwest Customer Service to see if any of them found anything before starting the process to replace the lost items. Although the SJC baggage claim theft incident appears to be a separate matter given that the general public can access that area, I think your case may also get some attention given the widespread news coverage of SJC; thus I would follow up again after a few days if any of the parties don't contact you back.   Stay safe! ... View more

@Makana808 wrote: This may sound very dumb but has anyone ever tried it or know if it’s okay. I have a PC that does fit into a bag but I just want to know if okay to do so, it basically fits the requirements for a carry on. I don’t really want to spend a couple hundred shipping a pc from Hawaii to Las Vegas Hello- I checked the TSA website and you should be good to go. Is the computer a desktop or tower PC? If so, when you go through the TSA Checkpoint, it should be taken out of the bag and placed separately through the x-ray machine regardless of PreCheck status.   https://www.tsa.gov/travel/security-screening/whatcanibring/items/desktop-computers   Laptop computers are also to be taken out through standard TSA screening but may remain stowed through the PreCheck lane.   Travel safely! ... View more

@DancingDavidE wrote: I think you have to pay the $5.60 to add stops, not sure if you get it back by removing stops.         A got a promotional follow-up email of Southwest's current $49 sale earlier today with a side promo of Free Same Day Standby for All Fares. The fine print on the bottom of the email describes how the taxes are handled:   List for same-day standby via the Southwest® app or gate agent. Group bookings and Unaccompanied Minors are not eligible. Government taxes and fees may apply but refunds will be provided. Visit Southwest.com/standby for details. Where available. Available only on WiFi-enabled aircraft. ... View more

@TonyinFL wrote: I like the idea of the newly introduced same day standby policy but was wondering how it applies when it comes to direct and non-direct flights.  For example, if I search for a flight from Tampa to San Juan, on the same day there may be a variety of options i.e. direct, 1 stop, and 2 stops.    If I am initially booked on a direct flight can I fly standby on a flight with one or more stops or would it only work with another direct flight?    Conversely, if I am booked on a flight with one or more stops, can I fly standby on a flight that is direct?  And if such a change is not allowed, would I have to fly standby on another flight that is not direct with an identical stop(s) or can the stop(s) be different?   Hello-   This question appeared to come up a few years ago: https://community.southwest.com/t5/Rapid-Rewards/A-list-standby-for-flight-with-stops/td-p/89924   @bec102896 described in that post that it's possible to do this but if you elect to do a Same Day Standby from a direct flight to a flight with a connection, you'll want to make sure you can clear the second flight too so you don't risk getting stuck in a layover city:   @bec102896 wrote:   You can standby for an earlier flight with connection(s) but when you are cleared for the 1st flight you may not be cleared form the connection flight so you will want to make sure there are seats on the connection flight as you will then be on standby for the 2nd flight. You will know if your cleared by the boarding pass they give you it will either be a standby pass (no boarding position or a boarding pass with position) if you get a standby pass check in at the counter when you get to your new next gate and let them know your there in case they cannot clef you right then.    Here is what I recommend you do before you take the risk on standby with a connection flight:   use the mobile app, Southwest.com, or the mobile site and search your flight as if you wanted to book another seat but search 8 people (the maximum number of passengers you can book on one reservation) and see if it still shows available seats. I usually do this the day before I want to do a standby with connection reservation and I do it as I am pulling up to the airport before putting myself on standby as inventory may have changed. If I see 8 seats available then I will proceed with standby.    If checking bags they usually wont transfer bags checked at the ticket counter so I would do carry on bags only when doing standby. When you are cleared at the gate for the flight you could check your bag at that point if you wanted to.    Also if your doing standby on a full flight they may not clear you until 10min before the flight so you will probably have a middle seat as you will miss your priority boarding opportunity and most everyone else would be boarded.    Hope this helps Blake      ... View more

@abuchert wrote: Thank you. She doesn't think she has a rapid rewards account. My mistake for not signing her up but I will call after the 21st.  You should also be getting the promotional follow up email about booking a hotel today (if it didn't come yesterday). Confirmation # should be in the subject line. If you don't get the email by end-of-day today, then it's possible the airline has an incorrect email for the booking. I would call them tomorrow if that's the case. ... View more

@gelika wrote: Good morning,   I have traveled with my son as a companion for many years. I am A-list. He has always been the number after me for boarding. For my flight today I am A24 and he is C41. I purchased a Wanna Getaway Fare back in early July and he was added as a companion at the same time. Not sure why we didn’t get sequential boarding. Anyone have any ideas? Hello-   I assume that your son was included on your reservation and no changes were made to your son's booking after the 36 hour mark of the flight departure.   According to Southwest's website, as A-List, you and everyone on your reservation should get an earlier boarding position after the Business Select/Upgraded Boarding persons (A1-A15) and A-List Preferred group.   Did you already take your trip or will you travel tomorrow? If you already took your trip, I would contact Customer Service through your A-List Member Phone Line so they can review.   Either way, should this happen again with no changes made after the 36 hour mark, I would first see a CSA at the landside ticket counter upon arriving at the airport  who should be able to assist (as A-List, use the Fly-By Priority Lane to bypass the line). Worst case would likely be the two of you would board in between the A and B groups. ... View more

SoCalFlyer97 came across this too as the snack for my most recent flight:     Photo trip report to come...   @CupCrusher40 My return flight had the classic Snack Mix. ... View more

@abuchert wrote: I booked a flight for my elderly mom with her credit card but we cannot find the email with the confirmation number. I have checked every email we have and I believe I might have permanently deleted it when I was running out of room on google storage. We have the credit card statement with the ticket number but the chat bot nor website allows for this option (unlike American Airlines). What should I do? Calling SW said it is more than an hour hold time!  Help!! Hello-   As @dfwskier mentioned, did you create or have a Rapid Rewards account that is linked to this flight? If so, you should be able to recover the Confirmation number and cancel the flight directly from your profile.   If no account, what date did you schedule your flight? If it's a number of days away, you should be getting a second follow-up promotional email on booking a hotel that usually comes in approximately two days after you initially book your flight:   MM/DD (Desitnation City) trip (Confirmation): Have you booked your hotel?   Your confirmation # would be in the subject line. If you don't get this email I would try contacting Customer Service again to confirm the airline has your correct email but after 8/21 if able due to the increased call demand from persons needing to rebook their flights due to Hurricane Hillary. ... View more

@bluemr2 wrote: @dfwskier wrote: If you are A-List and can do a no cost same day change (confirmed), why would you even consider  going standby and running the risk of not getting a seat? Of course I wouldn't but I'm curious how same day standby affects me as a A-Lister.   Again, how does SWA prioritize standbys?  If my preferred flight is full, should I get in line on the standby list at midnight? And/or check the app occasionally to see if a seat becomes available?   @bluemr2 I don't think this question about Same Day Standby priority order was directly answered should you as an A-List want to do a same day change but Same Day Flight change is not available. Here's the text directly from the policy of how Southwest prioritizes the standby list:   What is the priority order of the standby list? 1. Customers who are re-accommodated following flight disruptions 2. A-List Preferred and A-List Rapid Reward Members prioritized based on fare (Business Select, Anytime, Wanna Get Away Plus, Wanna Get Away) 3. All other Customers prioritized by the same fare order https://www.southwest.com/help/changes-and-cancellations/same-day-change-same-day-standby   As an A-List member, if the flight you want to change to is not available via Same Day Confirmed Flight Change, you can do a Same Day Standby and you'll be placed on the standby list behind those who are on standby due to a flight disruption. A-List Preferred and A-List would be next in line each respectively sub-prioritized by fare class. Everybody else prioritized by fare class.  ... View more

@CupCrusher40 wrote: Money lost if flight needs connection, 3 hours later etc right? Because of what is projected to be Tropical Storm Hilary passing through SoCal, Southwest currently has a weather travel advisory in place for all SoCal Airports as well as LAS from now through this Monday 8/21. Also for Cabos SJD until tomorrow. That means passengers may adjust their bookings at no additional charge even if the rebooked flight turns out to be a flight with a connection:   Friday-Sunday, August 18-20 Los Cabos, MX - SJD   Sunday-Monday, August 20-21 Burbank, CA - BUR Las Vegas, NV - LAS Los Angeles, CA - LAX Long Beach, CA - LGB Ontario, CA - ONT Orange County/Santa Ana, CA - SNA Palm Springs, CA - PSP San Diego, CA - SAN Santa Barbara, CA - SBA   Per the advisory:   Customers holding reservations to, from, or through the cities listed above on the corresponding dates and want to alter their travel plans may rebook in the original class of service or travel standby (within 14 days of their original date of travel between the original city-pairs and in accordance with our accommodation procedures) without paying additional charges.   In addition per the advisory, Southwest is allowing passengers during the advisory period who are originating or heading to any LA-area airport to change the origin/departure location to any other LA-area airport (e.g. passengers scheduled to fly out of LAX during advisory period may change their booking to fly out of ONT, LBG, BUR, etc).  ... View more

@Rsteube wrote: So.  I became an RN in 2009 and got a job as a pediatric RN .  I then had to relocate for the wife/kids to another state.  I loved where I grew up and the hospital I did my training at and worked for years.     I have been traveling every week to that hospital to work my shifts then fly back home to spend time with my family. I have been doing this since 2011.  over 12 years how.  That is 52 flights a year.  Obviously I have had my A list with southwest.     Recently my hospital has been going through tough financial times.  They have forced the nurses to not come in work and we have to use PTO to cover our shifts.  I have none as I have had 2 bouts of surgeries, and 1 recently where all my PTO is gone.Recently it has become a point where we now are forced to stay home half our shifts, so I only work 3 of the 6 days im scheduled.  I used to work thursday through tuesday.  I fly in on thursday morning and start working 7pm.  then I fly home on wednesday morning.   Well I now work on friday this week , then sunday, the tuesday.  I have always purchased all my flights months in advance as my schedule has never changed.   I tried to change my flight when I got the info that Im no longer going to be working thursday . however.... it is now 261 dollars to change my flight just 1 day.    "Customer service agents" are unwilling to help me out with a no cost change in flight days.  This is an abysmal service.     12+ years of loyalty.  A list. 52 to flights purchased each year and I cant get a simple flight changed from thursday to friday this week?   I am sad beyond belief.  And anytime someone has asked me who they should fly for their vacation I have always point to southwest.   Something needs to change. Hello!   It looks like you attempted to have a CSA assist you with this to no avail. Being a Customer-to-Customer forum, I would address your complaint via email to Southwest but I'm not sure if the airline is going to be able to assist you since fare difference generally always applies to changing a flight regardless of A-List status.    Keep in mind Fridays are also typically a peak travel day for many travel corridors, especially for the vast majority of California short-haul flights. Thus, there will usually be a high fare difference between Thursdays and Fridays.   Question: Did you already change your flight for this week to Friday and pay the difference in fare? If you haven't done this yet, I would hang on to your original itinerary and try this to minimize the your cost impact:   First, even tough your employer appears to be in hardship and cutting staff hours, I would negotiate with HR on the travel reimbursement since the change was initiated by them. Very unlikely they will do this since it appears your flights are commuter but worth asking anyway.  If that doesn't work and the flight expense has to be paid by you the employee, I would still keep the travel date on Thursday and spend the night at your work city assuming the total hotel cost will be less than the $261 fare difference. Note that under A-List, you can do a Same Day Flight Change to the last flight of the day. I would also search and book a Plus Points property under Southwest Hotels or Rocketmiles as you may be able to recover some your hotel expenses with 1,000 or even 2,000 points for a decent $100-120 room after taxes and fees. I know this alternative still adds cost, but hopefully to a lesser degree! ... View more

Hello and welcome!   Good suggestion! American Airlines and Delta appear to dominate the market at Little Rock LIT and according to their non-stop map, Nashville BNA is absent.    I would forward your request directly to Southwest Customer Service as this message board is Customer-to-Customer. I think the thing that would limit this would be gate space at LIT and airline resources.   https://support.southwest.com/email-us/s/     ... View more

@Catpfish wrote: Have a question regarding multiple Chase Southwest Rewards card accounts.  My Chase Southwest card was hacked and I'm trying to figure out a way to avoid the hassle of updating all of the automatic payments that run through it.  One possible solution that I've come up with is having two Chase reward cards (different accounts) and using one solely as the automatic payment card and nothing else.  In the event the "public" card gets hacked, the other account should still be good.   Can you link multiple Chase account numbers within one Rapid Rewards account? Hello! It took me a little while to find something official on Chase's public website that states whether this can be done either way. I finally found a statement.   On the electronic application for the personal credit cards, there is a certification bullet point in between the application form fields and the "Submit" button. The 5th bullet point reads:   This product is available to you if you do not have a current Southwest Rapid Rewards® Credit Card and have not received a new Cardmember bonus within the last 24 months.  This does not apply to Business Card and Employee Credit Card products.   I therefore assume the answer is "no" but can understand the need of using a different card number for automatic recurring purchases or vice versa. I don't think Chase offers controlled payment numbers or virtual alias numbers that can be linked with your Southwest credit card account. I could be wrong and I would check with a teller or rep the next time you visit a Chase branch.   However, for an added layer of protection, I would try to make use of the card's contactless payment feature to pay at live retailers to avert skimming theft. For online purchases, I think there's some other third-party options like "Click to Pay" where you can securely link your card without disclosing your credit card number to the retailer, though I've never used this service. ... View more

@hlfuhrman wrote: Hello!   I am in the process of getting TSA PreCheck for myself, and also have a 13YO son as my Southwest Companion. The TSA PreCheck site says my son can accompany me through PreCheck if we are on the same reservation and Pre-check appears on his boarding pass (for children 13-17). However, SW Companions always have a different reservation number--does that mean he won't get the PreCheck indicator on his boarding pass?    Has anyone had this situation or know what will happen?   Thanks so much for your help!   Hillary     Hi! As you mentioned, per TSA:   Children 13-17 may join enrolled adults when traveling on the same reservation and if the TSA PreCheck indicator appears on the child’s boarding pass. Children 12 and under may accompany an enrolled parent or guardian in the TSA PreCheck lanes without restriction.   I assume the answer to your question is No PreCheck for your child since the reservation number will be different. As @gsking suggested, I would have him enroll separately but I would positively not declare to the TSA agent that he is 12 when in reality is 13.   Also, I would try calling Southwest Customer Service to see if your child's reservation as a Companion can be merged to your reservation. They may say "No" as this is a Rapid Rewards perk but it doesn't hurt to ask a CSA.   www.southwest.com/html/contact-us/   Keep in mind that there is still no guarantee that your child will get the PreCheck logo on the boarding pass with this method. Therefore, I would enroll him too in PreCheck.   ... View more

@bec102896 wrote: Just in: soon you can standby on another southwest flight regardless of your fare class and Business Select customers will get free Wi-Fi!  i’m curious for A List A List preferred customers what are your thoughts on this change since you could be on standby with a lot more people certain times of the year. Keep in mind it’s only standby where A list still gets same day confirmed.     I'll weigh in as I usually book WGA+ (non A-List).   I think the Same-Day Standby policy change was necessary considering competing legacy carriers were doing the same. Since the benefit appears to be morphing into a standard feature across the airline industry, it makes sense in my opinion for Southwest to offer it too. Since Southwest generally does not like to upcharge for such "basics", I think this had to be done.   We should keep in mind two factors: Same-Day Standby List is different from Same-Day Flight Change (both currently included with A-List and WGA+ fares or higher). Of all the times that I've needed to use either of the Same-Day change benefits under WGA+, I have only needed to use Same-Day Flight Change; I have not needed to use the Same-Day Standby List benefit. It appears that non A-List'ers who purchase WGA fare will not get the Same-Day Flight Change benefit.   Regarding A-List, I don't think there's much to worry about because I assume A-List'ers will still retain their priority order on the Standby List based on fare, being placed only behind those who are re-accommodated due to flight disruptions and in front of everybody else. As for me who books WGA+, the policy states that non A-List WGA+ fare also remain ahead of WGA and behind A-List.   With all that being said, I think the A-List is long past due for much needed value upgrades. I would propose a number of add-ons to A-List so that this program too can better compete with the other carriers.    Example suggested perks to add to A-List combined with all existing perks:   A-List: Free Wi-Fi Transferrable Flight Credit for WGA Standand Plus Priority Pass Reimbursement (10 lounge visits per year) 100% TSA PreCheck or Global Entry enrollment Reimbursement 25% CLEAR enrollment Reimbursement   A-List Preferred: All A-List perks above plus Premium Beverage Prestige Priority Pass Reimbursement (unlimited visits) Free Companion Upgrades to Business Select Board after A30 if positioned at A31 or behind 100% CLEAR enrollment Reimbursement ... View more

@Tambaongoc Southwest currently has a number of Travel Advisories posted.   I forgot to mention that if your origin, destination or through city airport is included in a Travel Advisory posted on Southwest's website on the date of travel, all fares qualify for rebooking or standby travel (within 14 days of original travel date) in the original class of service between the same two city pairs without paying additional charges.   ... View more

Hello!   @Tambaongoc wrote: 1. Will I need to pay for changing to an earlier flight? As @dfwskier  mentioned, depends on Fare Class or A-List status. A fare class of WGA+ or having A-List status allows you to do Same Day Flight Change or same day standby at no difference of fare.   @Tambaongoc wrote: 2. How do I find out whether I qualify for free same day standby?   Anytime after midnight of the day of travel, first check the Southwest App or website to see if you can do a Same Day Flight Change to the 6:45am flight. Same Day Flight Change can be done online.   Pull up your reservation, and then select "Change Flight". If there are seats available on the 6:45am flight, you can rebook with the same city pairs via the app/website. As mentioned for question #1, if you have WGA+ (or better fare) or A-List status, there will be no difference in fare. Note that this benefit can be done anytime after midnight of the travel date; this cannot be done at the 24 hour check-in mark. Note that your original boarding position will not carry over to the rebooked flight. If you don't qualify for free Same Day Flight Change (i.e.: You have a WGA fare with no A-List), I would rebook this flight as soon as possible if able as waiting until travel day will further escalate the difference in fare.   If the app/website shows "unavailable" when you attempt to rebook, you can be placed on standby but this will need to be done with a CSA at the airport. "Unavailable" doesn't necessarily mean sold out.     3. Should I still check in for my flight at 6:15PM the day before and get to airport early to go on standby?   I would certainly still check in at the 24 hour mark if you don't have A-List or Early Bird Check In in case you cannot switch to the earlier flight. If you were not able to secure a Same Day Flight Change online, I would give yourself an extra 15-30 minutes when you arrive at the airport for the Same Day Standby. ... View more

@mnapo2023 wrote: I sent in a Lost and Found Report a few days ago, in which I mentioned I had an airtag inside that told me exactly where it was, yet today I received an update saying they haven't located my purse despite me telling them where it was. I don't understand. I've tried calling the airport where it ended up, the Baggage Claims Services that I see it's in, and I get nothing even when I tell them I see where it is. Hello-   This forum is customer-to-customer and it appears that you have already started the process in locating your item. I would try contacting Southwest again since your AirTag device is providing you with the exact location of your lost item.   If you're still able, I would provide them with a screenshot of the AirTag map which should assist plus records of your previous inquiries regarding the item. Alternatively, if the AirTag shows that it's still at the airport, I would return to the airport location of which your AirTag is showing and locate the nearest Southwest or airport agent. ... View more

@inetindyswa wrote: 30 years as an SWA loyalists.  I drive 2+ hours one way just to fly SWA.  So I wrote to the VP of Customer Relations on this topic. Got a boilerplate response.  My thought was simply to reward those of us who earned A List Preferred (and even Companion Status) for the past 20+ years.  At that point if you are still qualifying each year with active credits fine.  But for many of us who's jobs morphed into "virtual" after COVID and fly maybe 6 times per year now instead of 100+, we would automatically get nothing more than A List Preferred boarding status.  No extra points.  No special accommodations other than not being stuck with "the unwashed masses" 😁 if at 24 hours and 10 seconds we check in and are stuck in middle to late B.  What's the financial risk to the company?  Maybe the loss of Early Bird, or Ugrade Revenue for the few flights we are still doing?  I have Hilton Lifetime Diamond status as a thank you for 1500+ nights in their properties.  1 time o 100 tines a years I walk in with those extras. Not even asking for that at SWA. Let's start a grassroots campaign that SWA can advertise to younger road warriors to cement their loyalty.  As I have said for 30+ years:  "If Southwest doesn't go to that city, I really don't need to be in that city!". Hello-   I would forward your A-List policy suggestion to Southwest's general email; that way, it can be sent to the appropriate department head within the corporation.   Its possible that the VP of Customer Relations may not be correct department to receive the suggestion (may be VP or Director of Operations, Marketing or whoever oversees the Rapid Rewards loyalty program). Not sure if Customer Relations forwarded your letter to the appropriate department head(s) but it might be worth it to resend it just in case.   https://www.southwest.com/html/contact-us   Nevertheless, not sure if Southwest will make an exception simply because as we all know, frequent flyers pay a lot of money in airfare to the airline to fly frequently, even for WGA short-hauls if you add them all up. But as I said, your letter can help the aforementioned departments determine what kinds of promotions to offer including the current promotion of being able to buy Tier-Qualifying Rapid Reward Points until 8/15. ... View more

@CupCrusher40 wrote: what safety measures so coffee pot not overheat? thank you I'm not sure what you're asking. Are you asking about the coffee pots that are used in the plane's galley (kitchen) areas for inflight beverage service? Making sure the coffee isn't too hot?   Inflight food and beverages aboard any airline in the USA are carefully regulated which include vetting the manufacturers of such products and the equipment used to prep them. When I was growing up and worked my first jobs in the restaurant industry, management was required to do food safety temperature audits of cooked foods, refrigerators, and freezers daily to ensure temperatures are correct and within safe tolerances. I'm sure the coffee pots aboard the plane are carefully checked on a regular basis too.   I believe the OEM manufactures of aviation coffee makers also incorporate special "software" into their coffee equipment unlike regular commercial or home coffee pots to ensure precise temperature at given altitudes as I've read that the brewing temperature tolerance decreases as the plane ascends to higher elevations. Anything too low prevents a boil to properly brew the grounds; anything too high spoils the drink.   Hence, I assume good coffee served on the plane comes at a safe temperature. ... View more

@Socalflyer wrote: This was my first time on Southwest. I was impressed with the efficiency of boarding and onboarding. You've got something going there.   The only issue I have are against those who are scheming the boarding policy by pretending to need a wheelchair. There was a couple who utilized the wheel chair when boarding but was quick to get off and walk the entire way out of the airport. They walked faster than I did. How does the wheelchair access work? Do you need a handicap sticker, or is it purely on the honor system?  Hello-   No handicap sticker or proof of disability is required.    The pre-boarding process is regulated by federal law under the Air Carrier Access Act. For a passenger to be entitled to pre-boarding or wheelchair, that passenger self-declares to the gate CSA as being a person with a disability that needs a specific seat or needing assistance or a wheelchair to board. No proof is required. They board during pre-boarding whereas those that declare that they "need extra time to board" due to disability board before Family Boarding in between the A and B groups.   Unfortunately, due to medical privacy in the USA, there is currently no cure-all solution to screen out possible "fake" pre-boarders as the airlines do not collect information concerning the extent of a declared disability.   To counter this, I would simply be an example and elect not to make any false disability declarations at the gate.    ps. Nice profile name @Socalflyer ... View more

@Socalflyer wrote: First time flying Southwest.  How can we utilize the efficiency of the onboarding process towards the exit process?   Some seem to lack the etiquette or don't know it. Thus, you have folks in the back aggressively trying to get out first.  If they had to catch a transfer, I get it. Couldn't they inform the flight attendants for support for this situations, then have people exit in the order they boarded?  Hello-   Welcome to the LUV airline! My experience has long been that the exit process is generally orderly and those in the front of the plane exit first. I had one exception and that was the FA's accommodating a passenger who had a tight connection. They allowed that person to exit first.   Most people do stand and wait once the plane stops at the gate and the seatbelt light turns off. Aisle passengers for the most part get their carry on's from the overhead bins at this point. I've always seen it orderly with those in the back of the plane waiting. Being a window seat person, I usually stay seated until it is my turn. Should a case of a mad rush to exit arise, I would sit back down and let the person(s) who needs to get off right away pass through.   If your flight had a chaotic exit process (e.g. People in the back trying to force their way to the front), I would contact Southwest Customer Service directly and describe what happened as this forum is customer-to-customer. They may be able to provide you with assurance that this is not normal. https://www.southwest.com/html/contact-us/ ... View more

@CupCrusher40 wrote:  Is it possible to make flight number bigger at gate on TV   Hello-   The graphic designs seen on the Gate Monitors appear to vary by airport--the airport manages some; others have Southwest's innovative digital wayfinding feature that I assume Southwest manages. Do you happen to have a picture of the gate monitor in question? Examples below. If not, which airport and which gate # are you referring to? That will help determine who to forward your suggestion to.   E.g. Airport-managed gate monitors:   SAN, Terminal 1 (west airside wing)     SAN Terminal 1, (east airside wing)     LAS Terminal 1, (B Gates Wing)     SMF Terminal B:     Airline-Managed Gate monitors:   OAK w/ Southwest's digital wayfinding graphics:       Thanks! ... View more

@CupCrusher40 wrote: "Bring me a wing, gonig so fast it's a blast, over the great plains on the great plane! I'm no song writer but if I were asked to lead such a project, I would prep some kind of specification sheet outlining what I would think the chorus and verses should include and let the professional songwriter and artist do their magic (e.g. Travis Tritt performed a customized version of "Bible Belt" in the 90's for the end credit roll for "My Cousin Vinny" which effectively describe the movie's story). Maybe something similar that describes Southwest's former catchphrase "free to move about the country" without it sounding like a commercial.   Maybe also throw in some words unique to the airline (e.g. Wanna) but don't over do it.   Example Specs:   Title: Make it Freedom-Focused in relation to mobility.   Verse 1: How Southwest began (e.g. The triangle of the Texas cities drawn on a napkin) without directly mentioning Southwest.   Chorus: Focus the message on freedom with a little bit on the freedom to move. Maybe include the words "LUV" or "Wanna" in these lines but keep the Southwest marketing conservative so the freedom message is not lost.   Verse 2: Additional lines that describe Southwests's Business Model that helps gives people the freedom to move (what makes it unique) without mentioning Southwest. Maybe even include one other Southwest-unique item like "A1-A15" as an adjective somewhere (e.g. quoting from the original poster "Bring me a wing, going so fast it will be an A1 through 15 blast"). Again, don't over do it on Southwest wording but just enough to hint to the listener.   Chorus   Bridge: A few more lines on freedom but focus on freedom from addictions as the bridge with a small mentioning of how seat leather frees people. Base the lines on the airline's contributions of its seat leather to Unshattered which is reworked into new bags as a tool to help prevent relapse: https://twitter.com/SouthwestAir/status/1652719469033140224   Chorus x2 ... View more

@juaxxys wrote: I'm attempting to contact somebody who can lead me in the correct heading to discuss game's sponsorships. I'm searching for additional data and an application cycle. Hello!   It looks like another poster inquired of something similar in June regarding a sports sponsorship. Here's the link to that thread that includes a Southwest staff response with an email contact to initiate a sponsorship inquiry with the airline.   https://community.southwest.com/t5/Southwest-Careers/Sports-sponsorships/m-p/160191 ... View more