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09-15-2023
11:11 AM
09-15-2023
11:11 AM
@swair wrote:
Thank you for your kind words. According to Southwest's policy regarding pet carriers:
Southwest Airlines® Pet Carrier - dimensions: 17” (L) x 10” (W) x 9.5” (H).
Other pet carriers with maximum dimensions of 18.5” (L) x 13.5” (W) x 9.5” (H).
I'm assuming the carrier I purchased will be just fine?
Hello! Looking at the policy, yes, Southwest's specified maximum height for the pet carrier is 9.5" as you posted.
https://www.southwest.com/help/booking/pet-policy
Per federal law, the pet carrier must be small enough to fit under the seat in front the paying customer. The dog must also be completely inside the pet carrier and must be able to stand up and move around the carrier with ease.
Given that the carrier in question is 11" in height, I would not use this size given the height clearance limitations beneath the seat regardless of whether the carrier is flexible or can be 'squeezed' down. Unlike regular backpacks, duffels or purses that can be squeezed down, the slack from 'squeezing' a pet carrier cannot constrain the dog from standing or move about in the carrier.
I would also certainly first check and see if your dog can comfortably fit in a 9.5" high carrier and has the ability to stand up an move within it before proceeding any further with any travel planning with the pet aboard Southwest.
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@jeanb wrote:
Does anyone know the current carry-on policy for guitars in soft side gig bag measuring 39 inches by 17 inches? What are the dimensions of the overhead bin on SWA 737 Max 8?
Hello-
Here is Southwest's Policy for musical instruments for carry-on:
If your musical instrument (including case or covering) is within the size requirements for carryon items 24” (L) + 16” (W) + 10” (H), you may bring it with you as a carryon item. If your instrument exceeds carryon sizing requirements, it can still be carried onboard if it will fit in an overhead bin or under a seat if there is space available.
https://www.southwest.com/help/baggage/special-baggage-sports-equipment
I was not able to find a definitive answer on the total overhead bin space dimensions. In your case, I would check no more than one bag if possible and pack the guitar securely in case the guitar needs to be checked as your second luggage. However, I would try to bring the guitar as a carry-on but upon arriving at the gate, check with the CSA to see if the flight is full and whether there will be extra leftover room in the bin to accommodate the guitar as carry-on; if not, they should be able to gate check it for you.
Also note that for non-Hawaii flights, there is a chance the plane equipment can be swapped for a 737-800 as both use 175 seats.
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09-13-2023
03:08 PM
@rnr1029 wrote:
So the reason i ask is because 1 of many things, I have rod in my back & extremely bad arthritis now & Sitting for any long period of time is extremely painful so i need to get up frequently to move around. so i don't need a wheel chair but i'm 6'3 and need a fair amount of room since i'm constantly up & down. Again I'm just curious
Sounds like your case would fall under the need for a "specific seat to accommodate a disability"--specifically a seat in the front row where there is extra space. Note that both the personal item and the carry-on bag would be stowed in the overhead bin for the front row since there is no other place to stow the small personal item.
I would make the preboard request to the Ticket Counter or Gate CSA. Sounds like you have a strong case for qualification.
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09-13-2023
02:18 PM
09-13-2023
02:18 PM
@rnr1029 wrote:
So I'm curious to your opinion since you seem to fly a lot , I'm a 100% disabled veteran, I have multiple disabilities that are not visible with my clothes on. Should i be aloud to pre board? or should i have to wait?
Thanks for your service to our nation! If you believe you qualify to preboard, go ahead and make the request to a ticket counter or gate CSA at the airport. It doesn't matter about other's opinion of the preboard process...The fact is if you rightfully qualify to preboard as defined under federal law, you qualify.
See my reply on the other thread for details:
https://community.southwest.com/t5/Check-In-Boarding/pre-boarding/m-p/163458
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09-13-2023
02:13 PM
3 Loves
@rnr1029 wrote:
So I'm curious to everyone's opinion, I'm a 100% service connected disabled veteran, I have a multitude of disabilities most are not visible with my clothes on. Should i be aloud to pre board?
Thank you for your service to our country! Setting all personal opinions aside, here is Southwest's written policy which fall in line with federal law:
Do passengers with disabilities get to preboard?
It depends. Some Customers with disabilities are able to preboard at the very beginning of the boarding process prior to general boarding. Preboarding is available for Customers with disabilities who need a specific seat to accommodate a disability, need assistance boarding the aircraft, or need to stow an assistive device.
A Customer Service Agent at the ticket counter or the departure gate can help with this accommodation, and you'll be asked questions to determine if you qualify. You'll receive a new boarding pass marked with PRBD if you qualify, which lets the Operations Agent at boarding know that you can preboard. Remember that you can't occupy an exit seat if you preboard.
One travel companion may preboard with you. If you feel you need an exception to this, please discuss your needs with a Customer Service Agent at the gate when requesting preboarding.
If you're preboarding because you need a specific seat, speak with the Operations Agent after getting your new boarding pass but before preboarding starts.
Customers with disabilities who simply need a little extra time to board or otherwise do not qualify for preboarding may board between the "A" and "B" groups, before Family Boarding. A Customer Service Agent at the ticket counter or departure gate can give you a new boarding pass marked with XT, which lets the Operations Agent at boarding know that you can board before Family Boarding.
https://www.southwest.com/help/day-of-travel/boarding-process
With that said, if you believe you qualify, go ahead and make the request to a ticket counter or gate CSA. It doesn't matter what other's think...If you qualify to preboard, you qualify.
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@bec102896 wrote:
@SoCalFlyer97
are you attending cranky dork fest today at LAX? (I know off topic just didn’t know where else to ask 😂)
Nope.
SoCalFlyer97's likes to plane spot but it's always part of a planned trip should I have a long wait at the airport. Like to watch the planes and get extra work done from the comfort and quietness of any empty gate or elsewhere airside whenever I've got extra time to spare at the airport.
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@DancingDavidE wrote:
Someone posted recently about a flight that seemed to be 100% A-list and EBCI, if that last passenger had instead been on the auto-check-in system they would have still gotten a high C-number.
@kmatthews812
That would have exactly happened to me as I was placed in the 2nd half of the B Group.
See me most recent Trip Report post. As mentioned, my check-in method before getting A-List was to set my alarm one minute prior to check-in at the T-24 hour mark and to buy Upgraded Boarding if I got a deep in the 'B' spot or worse.
During the inbound trip, I checked in exactly at T-24 and got B45. That told me that this flight had a bunch of Early Bird Check In's and likely some A-List and Anytime fares. Even if such a third-party bot existed, I would still get B45.
I bought Upgraded Boarding for this trip immediately after check in and it was priced at $30 for the inbound leg; miraculously, the A1 spot happened to be vacant. It was also a full flight.
Although way much pricier than the $5 or $10 you mentioned to use a bot, Upgraded Boarding might be your best alternative (I've never experienced an Upgraded Boarding sellout at the T-24 mark, even for full flights, but availability is not guaranteed). The other alternative would be to purchase an Anytime Fare which gets you placed behind Business Select/A-List Priority Boarding and ahead of all WGA/WGA+ Fares with Early Bird Check In provided the reservation was made at least 36 hours in advance.
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@DancingDavidE wrote:
@kmatthews812 wrote:
I'd rather not pay for Early Bird, but I do like checking in exactly 24 hours in advance to get the best seat possible.
Does anybody know of any third party apps that do this for you? Have you used them and if so, how was your experience?
It seems like somebody should just make a bot that does this really quickly to always beat the humans and avoid having to pay for Early Bird, but I can't seem to find any and don't know what happens if I use one.
Thanks!
If these came from one IP address I suspect it would be blocked very shortly.
Otherwise this is pretty easy to take the link that checks you in with name and confirmation and put a calendar reminder.
Tripit and other third-party software does give you a reminder with five minutes notice, but doesn't actually do the check-in.
@kmatthews812
Before I got A-List following the last trip I took which automatically gives me a Priority Boarding Position after the Business Select/Upgraded Boarding and A-List Preferred Priority Boarding groups, I would typically set my alarm to ring one minute prior to the 24 hour mark. That would give me a chance to log into Southwest's website or App to complete check in and be ready to go once the clock ticked to T-24. I never opted to buy Early Bird Check In.
The clocks on my computers and phone are auto-synced to the actual time of day. Southwest's check-in "clock" is near-perfect to this actual time; after logging in at one minute prior, I refresh the page as soon as my clock ticks to the 24 hour mark. At that point, the link to check in appears and I check in.
Whenever I got a deep B position through this method (like I did with my last trip for the inbound flight prior to having Priority Boarding benefits through A-List), I typically would buy Upgraded Boarding.
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09-08-2023
08:01 PM
@CupCrusher40 wrote:
sun melt, or on takeoff, or neveR?
Hello @CupCrusher40
I assume you're asking what happens to the rain water on a the aircraft's windows when it rains. The speed of the plane typically is fast enough to completely air-dry the raindrops on the windows with no traces of them once the plane goes above the storm. Here's a few shots from a descent into a rainy SMF last from March toward the close of the wet 2022-2023 winter season:
The sun shines above the rainstorm at 39k feet. Looks like a giant glass of milk out there!
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@derrickharriott wrote:
I am a senior in High School named Derrick I was interested when hearing about the southwest internship and how it had been spreading to other states I researched and saw that it was in Tampa, Florida now which is about an hour drive from me and I just wanted to Know what can I do to get more information when can I get signed up who can I talk to about more information on the topic.
Hello! I would check out:
https://careers.southwestair.com/K-12resources
This page has a bunch of resources for students. I would also fill out the "Let's Connect" form. About 2/3 down this page, there's some high school job opportunities posted. The actual internship program appears to takes place during the summer. Not sure when applications open for this period but the page suggests checking back. Again, I would will out the "Let's Connect" form.
Best wishes in your future career with Southwest!
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@rebekah272 wrote:
Hi all!
I recently booked a flight using RR points but later cancelled it. I'm close to achieving A-List status, so I felt like I would be better off conserving the points and trying to hit 35,000 this year. I saw the points return to my account, but they were not re-added to my A-List tracker. Will the refunded points still count towards A-List, given that I did not use them to travel? All points were originally earned on qualifying flights - I would still like to get credit for that if possible.
The only guidance I've been able to find thus far is that flights booked with RR points don't count towards A-List, but that's not the situation I'm in, since I'm not trying to earn anything that hasn't already been earned.
Hello-
My understanding is Tier-Qualifying Rapid Rewards Points (TQP) earned via qualifying flights post to a Rapid Rewards account and the respective accountholder's TQP tracker after the whole booked trip is taken and completed, not after booking. Also, flights booked with points are only subtracted from the total Rapid Rewards points balance, not from the TQP counter for A-List nor Companion Pass-qualifying point counter for Companion Pass.
Hence, booking and then cancelling a booked flight via points should not affect the TQP counter. To be clear, a flight booked with points does not count toward the 25 flights option for A-List.
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@Ggaskins wrote:
I received a message stating the flight was delayed until 10:05 pm, originally going to take off at 7:50pm. then at 8:15 pm they text and basically say never mind, your flight will depart at 8:45pm now. Living over an hour from the airport, this wasn’t possible, but in fact I was at the airport checking baggage when they say you missed your flight. Do I had to rebook for the next day travel along with my 9 yr old son. I incurred extra fees by having to get a hotel room on top of paying $985 for the night a Disney hotel that we didn’t stay at because the flight time changed. Southwest you have disappointed me!! I think I’m going to fly delta from now on.
Hello and sorry this happened. I believe these notification alerts are required by federal law under the DOT. I believe Southwest must issue these even if the delay gets shortened later. I assume that would be the case if the same thing happened for a Delta flight. There was one case where I received such an alert for a morning flight would depart 2.5 hours late (assuming due to a plane equipment issue) but later, the delay was narrowed to 50 minutes as a different plane was flown to the airport. I still went to the airport as scheduled.
It is standard advice that if any flight is delayed for any given amount of time, the traveler should still go to the airport as originally scheduled with plenty of time ahead of the original departure time regardless of the estimated length of the notified delay. Never hold off on going to the airport for this reason regardless of the airline used. Airport staff may be able to accommodate passengers to a different flight depending on the extent of the delay or issue, especially if the airline is at fault for the delay. Also, if planning on taking the original delayed flight, the traveler should remain somewhere airside at the departure terminal within reasonable distance to the gate in case the delay gets shortened. My best friend in these cases has been tracking the flight in question via FlightAware and Flightradar24.
Since this forum is customer-to-customer, Southwest Customer service may be able to clarify this better. Not sure if they can issue any vouchers as arriving at the airport on time regardless of a delay is the standard 'rule' for travelers but it may be worth it to try anyway.
https://www.southwest.com/html/contact-us/
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@bec102896 wrote:
Congratulations on 25 flights assuming all paid flights welcome to A List!
any more trips planned this year?
Thanks! More '23 trips are coming...The most recent Promo CP and $29 sale to name some.
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Hello Community Southwest:
Here's a Photo Trip Report to LAS with a Southwest Hotels stay at Vegas that took place on the Monday after Tropical Storm Hilary came through Southern California, August 21. This was the last of the three trips I booked way back during Southwest's June 40% off sale...and miraculously this trip was not seriously impacted nor had to be rebooked despite it being scheduled through an active tropical storm travel advisory. I had originally booked the outbound trip for the Monday afternoon out of ONT with the return flight early next morning.
I was closer to ONT this time around instead of my usual airport at SAN. This trip also had a key special moment which I'll get into at the end of the post. This is what the outside of the airport looked like less than 24 hours after the storm:
Parking at ONT...$18 to park onsite at ONT overnight with about a 200 yard walk to the Southwest Terminal 4...Not bad considering onsite parking at SAN was $38. ONT also had the option to prepay for parking like most major airports. Much like a typical boarding pass, ONT's pre-paid parking vouchers use QR codes that get scanned at both the entry and exit toll booths...Scan and go!
As Hilary came through California, Southwest cancelled several of its flights through the weekend and into Monday morning. Once the storm passed through Monday, business was returning to normal at ONT with a number of flights including my departure to LAS running but late out of the gate which I assume was due to lingering weather and getting people rebooked and boarded.
My 3:55pm flight filled up! I usually check back on the sales booking page as departure date approaches to get a rough idea of how full the flight will be (this helps me to decide to buy Upgraded Boarding or not as this trip was booked as WGA+).
For the record, this is what the same page looked like during the sale when I booked this trip:
When I checked in at 24 hours prior, placed at B45. I predicted this flight will be full upon checking this page and I was right. Bought Upgraded Boarding and somehow I got that A1 spot!
I gave the TSA experience a Green Smiley at ONT's "FeedbackNow" kiosk. TSA staff kept the PreCheck lane flowing and were friendly.
Gotta LUV the old-school Gate CSA counters with the LED status monitors.
Went over to a quiet spot to take care of a few extra things since my flight is a little tardy...
...and then the bird arrives!
The humble remains of Hilary...
And my free hotel shuttle ride arrives...
I booked the night at the Silver Sevens via Southwest Hotels. Booking and Check-in went smoothly. I was surprised that the grand total after taxes and resort fee totaled just under $75, almost $5 less than the neighboring no-frills budget motels...
No debating this one...I booked the resort! The Incidentals deposit was $100 taken at the desk. I've left a review on TripAdvisor of the detailed experience. Room Type: 1 King Deluxe Rapid Rewards Points: 500
Took care of my business in Vegas and came back to the inn just before 10pm.
Remember these old-school neon signs?
Enjoying some quiet time in the courtyard before bedtime.
How about another A1 spot...on the lift...not really!
The Room
Time to go back to LAS!
And the California One arrives!
And now for that special moment: This trip--specifically the inbound flight--was SoCalFlyer97's 25th Southwest flight for 2023! Can anybody who has A-List guess what that means?
Safe Travels!
Prior Trips
SAN-SMF August 2023 Friday before Hurricane Hilary
SAN-SMF July 2023
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09-06-2023
10:13 AM
1 Love
@jfrank02 wrote:
Beware purchasing the Early Bird checkin. I had to modify my reservation to a new destination city and the Early Bird did not transfer. Called Southwest and was told because I cancelled the first city and rebooked another city that Southwest kept my $50 and I was out of luck.
This policy is BAD. First of all, the customer is doing the work of the Southwest agent. We don't know, nor does Southwest make you aware of the dangers of losing money like this when you utilize their website. Second, this is BAD BUSINESS. i have been a loyal Southwest customer for years and to be treated this way is terrible. I will now look to other airlines to be treated better. MAJOR FAIL SOUTHWEST!!!
I echo @bec102896
I'm assuming you made this change 25 hours or more before departure. I would also try emailing or sending a DM to Twitter and make it clear that your intent of your transaction was to change the destination city on your reservation and not to cancel it altogether and start from scratch. They should have record of both flight confirmations. Here is Southwest's policy:
If I have EarlyBird Check-In and choose to change my flight, will the EarlyBird Check-In transfer as well? EarlyBird Check-In can be transferred only if the new flight departs more than 25 hours from the time of the change. If the new flight departs in less than 25 hours, then you will lose your non-refundable EarlyBird Check-In purchase. Additionally, if the change to your reservation involves a new city pair(s), you will need to contact us to have the EarlyBird Check-In
transferred.
https://www.southwest.com/help/booking/earlybird-checkin
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@kevals wrote:
Hello.
Lost an item at Southwest customer bag check counter, BWI (Baltimore) going to HOU (Houston Hobby). I am certain I left it at the counter (nearest to the wall where checked luggage is placed onto belt ) - 2nd floor, near door 6.
I submitted a lost item report, ID 1892463.
Several weeks later, received email stating that item was located, that I need to provide shipping info and payment so it can be shipped.
I was unable to get to link provided (for ship to address/payment). Link was not working.
When I went to update my case, entered report ID, was given message that report has been matched to an item that was found.
I have been trying to contact anyone (phone, email, etc) about this because I really want to get the item back (very critical stuff for my work).
I greatly appreciate if anyone can help me locate the item and connect me so I can give shipping and payment info, to get the item back.
Phone support cannot direct me to anyone who can help. PLEASE PLEASE HELP, PRETTY PLEASE. I desperately need it back for work.
Hello-
Southwest's Lost/Damaged Baggage Support Number is (888) 202-1024. Did you try this phone number?
Also, here is a link to the web portal:
https://app.nettracer.aero/pax/southwest/auth/login
Not sure if your Report ID is the same as the "File ID" field as I have never used this application. I would try that.
Source Ref:
https://www.southwest.com/help/baggage/lost-damaged-baggage
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09-05-2023
03:56 PM
09-05-2023
03:56 PM
@mj2000 wrote:
Nope. I received the email yesterday. This is a screen shot of the notice.
First there has never been a "Law" regarding masking it was simply a "Mandate". Whoever controls these auto generated emails better do some homework.
I suspect this email is a phishing scam attempt. This does not look like a genuine Southwest email. I would forward this message with the message headers intact to Southwest so it can be further investigated:
https://www.southwest.com/html/contact-us/
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@ariese34 wrote:
We booked a Hotel through Southwest (offering us 2000 points for the booking) on July 29. I just so happened to look through my email on Sept 4 looking for my confirmation email. I could not locate it. I called the hotel to ensure that our reservation was still good. The lady at the front desk told us that our reservation was cancelled on July 29. She received an email stating as such. I assured her that this was a huge even that we had no intentions of cancelling and there was a mistake. She told me she would try to get ahold of booking.com because I couldnt get their automated system without some pin code. After some time the front desk called me back and said that another third party called AGODA that is affiliated with southwest booked my hotel which is based in Thailand?? She said they cancelled my reservation because when they booked it the hotel was full. They told the receptionist I received a refund (which I did not). This event that I was going to is a huge Rally that takes hours to drive to. All the hotels are booked. Luckily the hotel had ONE room left. I went ahead and booked the room and disputed the charge through my Chase Southwest card. Can you imagine if I had not of called? Drove 4 hours only to find out we had no place to stay? I could not reach anyone at Booking.com. I still cant even today. There is no phone number for customer service at Southwest. I wont be receiving my points as promised and I cant find an appropriate related email to my issue to complain. WOW! Good thing Chase is giving my money back.
Hello-
I've used SW Hotels a number of times for the points bonus and the confirmation email comes in immediately after booking. On the morning of the hotel arrival, a second email comes in with instructions of how to check in.
I would confirm whether your email is correct on reservation as I get the confirmation email with confirmation number immediately after booking. However, the fact that your July booking was cancelled but never refunded back to your credit card appears highly unusual. I'm not sure if any action was needed to claim the refund. I suspect they have an incorrect email address but I could be wrong. I would follow up again with using the following contact:
Your Concierge concierge@southwesthotels.com Toll Free: 1-844-782-9792 International: 773-770-4953
ps. Not sure if they can assist in getting your bonus point value credited in some way (voucher, hotel credit, etc.) as 2,000 points is worth about $30 but worth it to ask. Don't know if this will happen considering the cancellation appears to have been done due to an oversale.
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@sinclairlewis wrote:
My mother recently passed away and not to long after I got a pet tortoise. She is 3.5" x 4" in size. She's quiet, adorable and completely harmless. She has been a huge emotional support for me in dealing with this loss. I read that small animals can be brought on board as long as they're in a tsa approved carrier. Is it possible to bring her?
My condolences for your mother. As mentioned, domestic dogs and cats are permitted aboard Southwest per Southwest policy:
We welcome small vaccinated domestic cats and dogs in an appropriate pet carrier in the cabin on domestic flights. Carriers must be stowed under your seat. For Customers traveling to Puerto Rico, specific requirements may apply. We do not accept pets on flights to or from Hawaii.
https://www.southwest.com/help/booking/pet-policy
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@Jennie1984 wrote:
I am traveling this month with my 8mo old foster baby, I do not have access to his birth certificate so what are my options for age confirmation since he will be flying as lap infant? I have his foster placement papers that the state gave me.
Hello!
Here is Southwest's policy with transporting infants on your lap:
If you choose to travel with your infant on your lap (at no additional charge), they don’t need a boarding pass; however, you’ll need a Boarding Verification Document (BVD) for the infant so they can board. BVDs can be printed at the airport on the day of travel at a kiosk or the ticket counter. If traveling domestically with a Lap Child, you can add them to your reservation. You still have to travel with proof of age.
https://www.southwest.com/help/flying-with-children/flying-with-infants
Does your paperwork include date of birth? If so, I think you should be good to go but I would first give the airline a call just to confirm with this document qualifies as proof of age.
www.southwest.com/html/contact-us/
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@Erik_R wrote:
Hello,
I am staying in Bakersfield, CA, and will probably live here permanently. It would be a drag to have to drive to LAX, take the train or pay for a ride, when I could just practically walk out of my front door and almost be at the airport in Bakersfield. I believe that many travelers living in Kern and Tulare Counties would likely be very happy if Southwest began servicing BFL Airport. With Bakersfield being a city with a population of just over 400,000 and growing, why not, when LAX is 122 driving miles away and Fresno is 120 miles?
In my opinion, I think BFL could one day be a prime spot to introduce Southwest given that both American Airlines and United feed from this location and into their hubs. I checked the airport's website to see where one can go via BFL and found that American Airlines has flights that feed into its hub at PHX; from there, you can go to many places nonstop via Southwest including Chicago, DC and Florida. I also found it interesting that the airport's "Low Fares" page on their website returned American flights that included a connection at PHX via Frontier for several destinations including LAS and SAN...Enough said there.
I think having Southwest at BFL would be a great asset, even if BFL served as a through city. Since this forum is customer-to-customer, I would forward your suggestion directly to Southwest; I'm pretty sure there's other folks in Bakersfield who would like to see the same thing. Not sure of there's any present-day gate capacity limitations or expansion plans at BFL.
www.southwest.com/html/contact-us/
For now, I'm not sure whether a short-haul flight from BFL to American's hub at PHX with a separate booking via Southwest to your final destination would be feasible. I would explore this option further to see if this would work.
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08-30-2023
04:56 PM
08-30-2023
04:56 PM
@spyromike wrote:
I can make it to the personal details page too, but when I go to finalize / submit the reservation, it gives this error code. I downloaded the latest version of the app today, still get this error. I also tried on Chrome, Edge, and FireFox - same problem. Only the App says this is a Rental City Code Error. All 4 platforms give the same error code number.
Not sure if the glitch is global or isolated to your account but it appears to be IT-related. Also assuming your payment cards in your profile are current. At this point, I would give Southwest Customer Service a call to report this and ask what needs to be done so you can book your car for your trip.
https://www.southwest.com/html/contact-us/
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08-30-2023
03:41 PM
08-30-2023
03:41 PM
@spyromike wrote:
For over a year you have had the wrong airport code for car reservations with Hertz for MSP Terminal 2. Can someone fix this?
This happens on both the Southwest App and web browsers.
Hello-
I tried to reproduce this on the desktop website by starting a car reservation, using MSP as the airport, was able to select a car, and made it to the personal details page.
I would doublecheck to make sure your App, devices and browsers are all up to date. Also make sure any payment info saved to the account is current and correct. If they are, at what point of the Car Rental booking process does this error occur?
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@parpitt1 wrote:
I haven't seen those lanes or signs for those lanes in a few years either, I travel mostly in the East and Midwest. But to be honest I never used them because these lane always led to non-TSA Pre-check security which meant taking shoes off, electronics out of my bag etc... So I always stood in the TSA Pre-check line, less hassle.
FWIW- I do really appreciate the "priority check in" lanes when checking bags, I think I have mentioned this in another thread, there are so few perks for A-list/A-list prefrerred travelers, SWA really needs to step their game for their frequent/loyal travelers, (free sketchy internet does not cut it, I mean Delta gives free internet to every sky miles member, I had it the other week and I have basically zero status with Delta.)
I've never used them too for the same reason. I think the TSA should consider having these Express Lanes feed either into PreCheck or General Screening just like how CLEAR works...Also, I would standardize the name of lane to something like "Priority Express Lane" so it is universal across all airports.
Regarding improved A-List perks to improve the value of the program and to better compete with other carriers, a few weeks ago, I posted the following ideas:
A-List Benefit Ideas:
Priority Boarding (Behind A1-A15, A-List Preferred; Ahead of Anytime Fares/EBCI) - Existing
FlyBy Priority + Express Lane Access - Existing
Dedicated Phone Line - Existing
25% Bonus Point Reward - Existing
Same Day Flight Change / Same Day Standby List w/ Priority Placement - Existing
Board after A Group if positioned at B or C - Existing
Suggested Added Perks:
Free Inflight Wi-Fi Transferrable Flight Credit for WGA Fares
100% Bonus Point Reward for Business Select or Anytime Fares 10-Trip Access to any Priority Pass Lounge per 12 month period (same as Standard Plus Priority Pass) - Guests $35; additional visits $35 100% TSA PreCheck or Global Entry enrollment Reimbursement Flight Credit or Voucher 25% CLEAR enrollment Reimbursement Flight Credit or Voucher
A-List Preferred Benefit Ideas:
Priority Boarding (Behind A1-A15; Ahead of Anytime Fares/EBCI) - Existing
FlyBy Priority + Express Lane Access - Existing
Dedicated A-List Preferred Phone Line - Existing
100% Bonus Point Reward - Existing
Same Day Flight Change / Same Day Standby List w/ Priority Placement - Existing
Free Inflight Wi-Fi - Existing
Board after A Group if positioned at B or C - Existing
Suggested Added Perks:
Premium Beverage
Transferrable Flight Credit for WGA Fares Unlimited Access to any Priority Pass Lounge (Prestige Priority Pass) - Guests $35 Free Companion Upgrades to Business Select
120% Bonus Point Reward for Business Select or Anytime Fares Board after A30 if positioned at A31 or behind
100% TSA PreCheck or Global Entry enrollment Reimbursement Flight Credit or Voucher 100% CLEAR enrollment Reimbursement Flight Credit
Annual Fee Waiver or Statement Credit for SW Plus or Priority Credit Card
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08-29-2023
05:40 PM
08-29-2023
05:40 PM
@dfwskier wrote:
I just checked the two later non stop DAL/SAN flights that day. They both operated. So if your bags ended up in SAN anyway, they likely went out on one of those flights. I guess you couldn't get on either of those flights?
ABWLDS3 OBSERVER:
Yeah when we looked it said they were 'unavailable,' they must have been fully booked. It confirms that it wasn't weather related either way.
I would keep in mind going forward that when rebooking online or via the app, if the booking page returns "Unavailable" for all of the fares, that does not mean that the flight is sold out. It might be due to irregular flight operations. In fact, I believe it would be smart for an airline to close public sales of the later flights so that the seats can be held for any displaced passengers at the airport who booked and were waiting for the earlier cancelled flight.
To give an example, last August 2022, I had a day trip in LAS and was returning to SAN in the afternoon. LAS had serious afternoon monsoon thunderstorms that was not forecasted and I got a text alert that my return flight was going to be 2+ hours delayed due to a large thunderstorm cell that would pass through LAS. The service frequency for SAN-LAS is generous--anywhere from 50-90 minutes in between flights from early morning 'til late evening.
I held an Anytime fare for that trip and attempted to do a Same Day Flight Change via the website to an earlier trip that was not delayed...All of the afternoon outbound flights showed "Unavailable" for all of the fare classes. I go to a CSA at the airport to see if they can accommodate me and they were able to get me switched to the earlier flight on the spot with the flight only about 60% full--I was even still able to grab a decent window seat toward the back of the plane.
Did you talk to a Southwest CSA at DAL about rebooking to a different flight or being added to the Standby List before booking the ticket with American Airlines? Southwest's policy states that passengers re-accommodated following flight disruptions get top priority for free Same Day Standby List, even ahead of A-List and A-List Preferred.
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@SWFlyer007 wrote:
For lack of topics, I used the check-In and Boarding thread. And to state, this isn't a complaint, just an observation. My question is, pre-covid it seemed that that at most airports when I head to TSA, I would see a sign for SWA A-List, A-List Preferred, and full fare customers. I rarely see that anymore, and I'm talking about major SWA hubs. Was there something I missed that has caused this change. Not asking for a friend, asking for me. 🙂
Interesting question...
Short answer: The Express Lanes are likely there but probably labeled differently at the TSA Checkpoint, hence a bit difficult to determine.
I've passed through a bunch of California airports plus LAS and PDX and the Express Lanes are usually labeled something like "Priority", "First Class", "Premium" or even "FlyBy Priority" (not to be confused with the FlyBy Priority lane at the ticket counter). PDX uses "Express":
SAN (it's a little blurry in this photo, but the Express Lane is on the far right side, labeled "Southwest FlyBy Priority; A-List/A-List Preferred; Business Select"):
To your point, with the exception of SAN Terminal 1, I have not really seen direct references to Southwest A-List or Business Select at the TSA Checkpoint signage and have never seen any sign references for Southwest Anytime fares even tough Anytime qualifies for Express Lanes access.
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08-29-2023
02:00 PM
08-29-2023
02:00 PM
@chitramahadevan wrote:
Hello, I am booking a ticket for my 14 year old niece for a domestic flight.
The FAQs say that
"When you purchase a ticket for a YT, you represent that you’re either the parent or guardian of the YT and/or have authority to act on behalf of the parent or guardian regarding travel for the YT".
Should I have any documentation to show that I am acting on behalf of the parent regarding travel when I am booking the ticket, or when I drop her off at the airport for her flight?
She is also not a US citizen, so will her international passport be recognized as travel document?
Can I drop her off at the check in and she can proceed with check in, security and boarding herself or should I accompany her to the gate?
Thanks.
Hello-
I would certainly accompany but it is your call either way. As @dfwskier mentioned, your niece shouldn't be stopped or questioned as she goes through the airport alone but I would go with her, wait with her at the gate, and stay in the gate area until the plane pushes back and takes off. I would also have written documentation from the parents/guardian in case a Southwest CSA asks for it when getting the Gate Pass (I don't think that will happen but I would have it just to be safe).
Here is Southwest's Info page on Young Travelers and how to get a Gate Pass to go through TSA:
Arrive at the airport early. Review our suggested airport arrival times and allow enough time to park the car, check luggage, go through security, and check in at the gate.
Check in at the ticket counter with a copy of the YT’s itinerary.
If you need a gate pass, which is required to accompany the child through the security checkpoint, ask at the ticket counter. Be sure to have your valid, government-issued ID.
We recommend that you stay in the gate area until the YT’s flight is in the air.
Call whoever’s picking up the YT to let them know that the flight has departed.
Remember, it’s your responsibility to ensure a YT arrives on time for check-in and boarding. Keep in mind that we reserve the right not to allow YT travel on flights that may be delayed, diverted, or canceled due to weather or other operational disruptions.
https://www.southwest.com/help/flying-with-children/young-travelers-terms-and-conditions
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@Plaid-Jinx wrote:
Well, here we are in 2023 and evidently this is still a problem. There is a "change " button and a "cancel " button, but NOTHING about a receipt! This is the case whether on my phone or on a computer. I travel mostly for business, and need to submit receipts for reimbursement. How can this be such a problem? Maybe time to fire some web developers?
Hello- For your upcoming trips, the link should be there but it is within the Flight Details area.
When you log in to Rapid Rewards and pull up the "My Account" dashboard, you should see your upcoming trips. Above the "Cancel Flight | Change Flight" links should be a light grey "Details" button. Click that to pull up your reservation details. To the right of the Confirmation #, you should see the "Resend receipt" link on the far right. Clicking on that will resend the "You're going to (City)" email with the line item expense details.
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I echo @dfwskier and would email a complaint to Customer Service as soon as possible if you haven't done so already.
https://support.southwest.com/email-us/s/
Just for the record, SAN's travel advisory was posted to Southwest's website and via text message during the late morning on Friday 8/18 to those who had booked flights to/from/thru SoCal through the storm period; I was away on a trip at SMF from SAN the Friday before Tropical Storm Hilary when I got the text alert and had another one booked from ONT-LAS that Monday 8/21. SAN's advisory appeared to not go into effect until Sunday 8/20 but I'm not sure if the weather advisory was bumped up to that Saturday as the storm got closer. This is what the advisory looked like that Friday:
Definitely worth it and advised per the DOT to contact Southwest Customer Service to follow up on this matter since another carrier was able to serve your travel needs. Be sure to hang on to any receipts for the extra expenditures.
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08-29-2023
09:55 AM
@acwalker550 wrote:
If I use multiple flight credits on a ticket and then have to cancel, will I get a new flight credit, or will the flight credits be back under their original numbers? Also, is there a way to combine multiple flight credits under the same person?
Hello-
Not 100% sure of the first question as I've never had to use more than one flight credit number per booking and didn't see this defined under their Flight Credit policy.
Regarding the ability to combine multiple flight credit numbers that you own under the "My Travel Funds" area, again...didn't see anything defined but I think that it's possible that Southwest can combine them should they be of the same "type" (i.e.: Whether they can be transferred to another person or not). Again, never had this happen to me and I don't think this can be combined via the website's or phone app.
It might be worth it to give Southwest a call or DM to Twitter to see if a CSA can assist you with this and answer your questions.
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