Southwest Airlines Community

In case she plans to already check two other bags, I should add that a wheelchair does not count toward the baggage limit on any airline, so long as there are no other personal items in the bag. If you also have other belongings in the bag with the wheelchair, the airline can count that bag toward your checked items.  ... View more

Southwest allows one free carry on and two free checked bags per passenger, so as long as it's not oversized or overweight, and she doesn't already have two other bags she plans to check then it wouldn't be an issue.    Checked bags: Up to 50 pounds each 62 inches in size (length + width + height) ... View more

To summarize, you booked a non-refundable room and you're angry because they won't give you a refund. You got an agent who was kind enough to let you move it to a future date (rare because non-refundable rooms are typically not changeable), yet you're still mad because they won't also give you a partial refund... on your non-refundable booking.  ... View more

@drgwright wrote: there needs to be a way to ensure a family gets to sit together, especially with younger children..   If you want to ensure your entire party gets seated together on a Southwest flight, you can do so by purchasing Business Select fares for each person on your reservation. You will all have boarding positions between A1-A15. ... View more

@amlokey1s wrote: I guess my question is what do they mean by over two?   Are we talking the day after their second birthday they aren't considered a lap child, or they are a lap child until they turn 3? It's before their second birthday.   "One child over 14 days and under two (2) years of age, not occupying a seat, may be carried as a Lap Child when traveling with an adult (12 years of age or older)."   https://support.southwest.com/helpcenter/s/article/flying-with-infants ... View more

Glad to hear you had such a positive experience. This is a customer forum so I encourage you to forward your message to Southwest at the link below to recognize the employee.   Submit a compliment  ... View more

Glad to hear you had such a positive experience. This is a customer forum so I encourage you to forward your message to Southwest at the link below to recognize the employee.   Submit a compliment  ... View more

Only the 3 year old and 6 year old are guaranteed to receive family boarding. You can request assistance with the other two from the gate agents, but there's no guarantee you'll receive it as the policy only applies to children 6 years old and under. If it were me, I would pay for upgraded boarding for the 9 and 10 year old children. I understand you don't want to leave them alone, so that way they could at least board ahead of you instead of you leaving them alone at the gate. If they went towards the back of the plane you'd almost be guaranteed to sit together once the rest of you board during family boarding.  The people who pay for early boarding almost always choose the front of the plane.     If you're traveling with a child six years old or younger: Up to two adults traveling with a child six years old or younger may board during Family Boarding, which occurs after the “A” group has boarded and before the “B” group begins boarding. If you are traveling with a child age seven to 13 years old: If you need and request assistance, Southwest will endeavor to seat a child next to one accompanying passenger (14 and older) to the maximum extent practicable and at no additional cost. Families can speak to Gate Agents or Flight Attendants to request assistance. ... View more

Try here:   https://www.flylax.com/lax-comments-and-contact-us/baggage-lost-and-found     ... View more

@DancingDavidE wrote:This must be some promotional pass? I'm not sure how you got February of next year but assuming the date are correct this is the best advice to book one-ways and then you can use CP on one leg and pay for the other.   @DancingDavidE Yep, Chase recently ran a promotion to earn CP through 2/28/25. ... View more

I read this the other day and thought wow, my flights made the cut without being affected! But they made more changes last night and got me too... I received the email at 4:30 am.       ... View more

Somebody else just asked about this recently. SW is still showing that this ability will be rolled out in the Spring, but no exact date yet.      ... View more

Your payment date is irrelevant, it goes off the statement closing date. Once you spend the $4k there's nothing you can do to speed up the award. They'll issue it automatically after the statement closing date.  ... View more

I would try using the online chat on this page or calling 877-792-4792.   https://careers.southwestair.com/ ... View more

Hi there! The policy on the SWA website is clear. I would NEVER trust anything an agent tells me over the phone that contradicts what is clearly stated on the website. If there are conflicting opinions between agents once you get to the airport, they're going to stick with what's in the written policy.   Bicycles (defined as non-motorized and having a single seat) properly packed in a bicycle box or hard case from 51 to 100 pounds in weight or 63 to 80 inches in total dimensions. Pedals and handlebars must be removed and packaged in protective materials so as not to be damaged by or cause damage to other baggage. Bicycles packaged in cardboard or soft-sided cases will be transported as limited release items. Bicycles over 100 pounds in weight and/or 80 inches in total dimensions cannot be checked as baggage and can only be shipped as Cargo if the Customer is a Known Shipper. ... View more

Duplicate post, answered here:   https://community.southwest.com/t5/Routes-Destinations/When-will-SouthWest-come-to-FSD/m-p/170673#M4375     ... View more

You can buy your ticket anytime, then add your companion when the pass gets added to your account. After you have the CP, under your Upcoming Trips you'll see a link to "Add Companion" next to each flight.  ... View more

@valeriacabello wrote: Hm got it, even if they were both paid for under one checkout process/one user? Yes, because the flight gets counted towards the Rapid Rewards number of the person flying, not the person making the purchase.  ... View more

@SN wrote: "I need a response"   Yes I'm sure it's because of your faith, it couldn't possibly have anything to do with your demanding, entitled attitude.   "Despite attempts by my husband, who is a doctor"   I fail to see how your husband's occupation is relevant, unless you think he should be treated preferentially over an electrician, plumber, or cashier. If that's the case it seems that you're on board with discriminatory treatment as long as it benefits you.    As @dfwskier pointed out, you're copy/pasting your original post as replies on other threads. If you want a response from Southwest then do as he suggested and contact Southwest. Stop hijacking other people's threads demanding a response.      ... View more

Thanks for the reply 🙂  The fact that the flight confirmation number did not change is what made me think there was a possibility it would keep the timestamp from the original booking. That's definitely helpful to know for the future because I like to book my flights early, so if I know I'm going to get bumped to the end of the boarding assignment line to save 15 or 20 bucks then it's probably not worth it to me to change it. ... View more

That is certainly frustrating. This is a customer forum so you won't find resolution here, but you can use the link below to lodge a complaint with Southwest.    https://support.southwest.com/helpcenter/s/email-us ... View more