Southwest Airlines Community

Did you enter his RR# when you booked the flight?  ... View more

No luck yet, but I did get some flights repriced with the BDAY sale! ... View more

@dfwskier wrote:   Second, I doubt that the situation had anything to do with you being a gay woman. Southwest rhas many gay employees and regularly honors the LGBTQ community.   Agreed! I'm tired of people screaming discrimination every time they're treated poorly. I highly doubt the gate agent cares about your sexual preference.  ... View more

@Dmedrano8 wrote: Is anyone else having issues with the Birthday bookings?  I am also having issues with my account.  I booked two flights but didn't see a spot for the code so paid full price.   Now  I can't log on to my account.  I'm logged on when I open the app then when I try to do something it wants me to log in again and then says I've tried too many times and should call.  The lines are busy and I was on hold for a long time and gave up.   Any suggestions?? I can't help with your login issue, but here's where the promo code gets entered. Note that it gets entered BEFORE you select the flights so it can show you the sale prices for the select routes that it applies to. It's not a coupon that applies at checkout.      ... View more

@SoCalFlyer97 wrote: ...now allowed me to book my remaining BDAY promo flights on my desktop now instead of mobile-only 😊   Okay...I don't think the contest game had anything to do with the device policy change from yesterday but being able to book the promo flights on my desktop makes it much easier for SoCalFlyer97 to utilize BDAY!   Yesterday's mobile/app only was an "Early Access" to today's sale that can be booked via web 😊     ... View more

  @BullsFan wrote: what browser are you using- I'm using firefox and can not get it to activate the submit button!   Thanks This morning I used Chrome. Yesterday I think I was in DuckDuckGo. ... View more

@BullsFan wrote: Is it only me or is this sweepstakes only available in the app and not on the website?   I’ve been able to enter on the website both yesterday and today with no issues,  ... View more

  @Renee12 wrote: He said give me all your coupons and I'll give you a double. For some reason this did not sit well with me. He was probably trying to get you to turn in the rest of your expired coupons so that you didn't ask the next 26 flight attendants to accept them.    @Renee12 wrote: Maybe it's the inconsistency that's bugging me.   FA's sometimes make an exception to a rule and those passengers should be grateful. The problem with that is that some people will then feel entitled to the exception. Perhaps they'd be better off saying no every time to avoid situations like this.  ... View more

  @Disneyfan21 wrote: I heard from a relative that their last flight to/from Denver was "so turbulent that they were sick for days."     Sick for days from turbulence? I've never heard of such a thing.   That being said, I fly to Denver often and have not experienced any more turbulence than any other location.  ... View more

This isn't a Rapid Rewards Rental Car issue, it's a Budget issue. I had 2 similar issues last year with Budget. They were not related to traffic fines, but other charges that they notified me of months after the rental. One time the car they put me in had the turn signal lever missing. After I showed the rep, he put me into a different car. I never even drove that car off the lot. Months later I got a $400 bill for a damaged turn signal bar. It took me 3 months of phone calls with them explaining that I didn't rent that car because the turn signal was broken before I took it. Multiple phone reps told me they reversed the charge, but I kept having to call back because they didn't actually reverse the charge.    On another occasion the car they assigned to me had a flat tire on the lot. Again, they put me into a different vehicle and I went on my way. About a month later I received a letter in the mail stating that I never returned the car. Apparently the rep had never switched the car in the system to the one I actually took off the lot. They were still showing that I rented the car with the flat tire. Eventually all of the issues I had got sorted out, but it was hours upon hours of phone calls. They gave me a $75 voucher for a future trip, but I'm never using them again. Yes it they're usually the cheapest, but after so many issues it's not worth it to me to save $75 to have to deal with all the potential issues. Now I rent from Enterprise, Hertz or Alamo. ... View more

You'll find no shortage of posts on this board regarding the abuse of preboarding. Unfortunately it's illegal for SW (or any airline) to charge a fee for preboarding. I will agree that the latest news of SW raising their upgraded boarding and EBCI fees will increase the number of people abusing the system. The folks who used to pay for upgraded boarding are not going to want to pay even more for it when they see 25 people boarding before them for free. As for military, SW boards them with family boarding so they're not getting any better seats than the A listers.    While almost everybody agrees that it's completely unethical for passengers who do not legitimately require preboarding to use it, there really aren't any alternatives for SW to fix it as long as they have open seating, due to the federal law (ACAA). ... View more

@Adventure wrote: Looking for a Southwest Airlines employee/rep to confirm.  If wheels and handle were excluded, no lecture was needed. Bag would be just fine.  Making sure I have the rule so I can counter with it.  Thanks   This is a customer forum, so if you'd like a SW rep to confirm you should either email them here or reach out to them on Twitter/X. They usually respond very quickly to Twitter DMs. ... View more

@raewheeler13 wrote: I cannot find any number to call to speak to someone, but wanted to know if there was a way to use my points now that I've been charged towards my credit card bill now? Or if anyone can point me in the direction I need to take to get an answer for this please. Thanks You can try calling the Rapid Rewards line at 1-800-445-5764.    ... View more

Sorry you had a bad experience. Southwest simply does not guarantee that adults can sit together, so it's unfortunate that you were give incorrect information. Regarding the separate boarding positions, this too is normal. Your boarding position is assigned in the order of check in. There were likely a couple other passengers who were checking in between the two of you. This is a customer forum so Southwest will not see your complaint here. If you'd like to submit your complaint to Southwest, you can do so here.  ... View more

Southwest was forced to cut multiple routes due to the Boeing issue. There are simply not enough planes. If having a connecting flight is unacceptable, you can still book a nonstop flight from TPA to LGA with Delta or JetBlue.   This is a customer-to-customer forum, so if you want Southwest to read your comment, you should submit it to them here.    ... View more

@Pjmunich wrote: This has gotten so out of control. First off, they are allowed to pre board usurping anyone who paid for earlybird.   I happen to sit next to a couple with a FULL SIZE poodle.  The dog was allowed to rest on the couple’s lap during take off & landing and from time to time rested an extremity on my lap.  I can’t have a bag on my lap but this couple could have the dog on their’s. I love dogs but this completely out of control.  What about a passenger who is allergic to dogs?   It sounds like you were actually sitting next to a trained service animal as opposed to an emotional support animal. Southwest does not allow emotional support animals. "Pets" must fit in a carrier under the seat and must remain in the carrier throughout the flight. The fact that the dog was large, and sitting on the passenger's lap indicates that it was a trained service dog.    People who fly with trained service animals must present DOT documentation at the airport (they don't simply take your word for it or accept labeled harnesses or vests from Amazon). If a passenger has a legitimately trained service animal then he/she meets preboarding requirements as well. Additionally, the dog MUST be sitting in the passenger's lap or at his/her feet. They are not allowed to occupy a seat or sit in the aisle, so it does sound like the passenger was following the rules.   ... View more

So this is curious... Some of the flights I've been looking at on Google Flights don't match up with the SW website. In this example, I've put one-way from SEA to MCO on 8/12. I've set both sites to sort by departure time, and the only filter I applied to Google is "Southwest only". Google is only showing 6 flights that day when SW shows 19, and the only flight on Google that matches any of the flights on SW is the one from 5:30am-7:10pm. I've stared at these monitors for 15 minutes trying to figure out where I made a mistake on the search entries and I can't find anything. Is there a simple user error that I'm missing, or is there a problem with the data?         ... View more

@mmorseth wrote: Southwest changed my flight...I arrive from Puerto Rico into Orlando at 4:55. I apparently need to change planes (fine)...to get on a flight that leaves at 4:55. HOW IS THAT EVEN POSSIBLE? Booked through Chase Sapphire Travel. Chase still shows my original itinerary (was supposed to arrive at 4:30 and leave at 5:25). I only figured out the flight change when I went to add my husband's service dog to his reservation.  This is the most absurd thing! I checked to see options - they have a flight that would get us in at 3:05, giving us plenty of time. They have seats left. Why on EARTH wouldn't they change us to that flight? I've now been on hold for for 26 minutes trying to figure this out b/c Southwest won't let me change online and Chase says I need to call Southwest.  Furious... changing a flight to one that has an impossible (literally) connection is basically cheating bc now I will prob have to spend $ to change to a possible solution. Thanks, Southwest. I don't think I will fly with this airline EVER again. So much for a stressless vacation.  You will not need to pay a fare difference to choose a new flight when this happens, they will change it for you for free. Instead of waiting on hold, I like to contact them through Twitter DM because they usually get my change processed within minutes. In fact I just did it yesterday because another one of my flights affected by the recent schedule changes.  ... View more

@larrygavin wrote: I have been a loyal fan of Southwest. I like to have the ability of taking checked bags and to change flights without a extra charges. In the past, I would have rated them Excellent. Lately, they have been disappointing. They keep changing my flight times. They changed our flight time from 8:25 to 8:20, but put us on a flight that left at 6:25 AM. It would have required us leaving for the airport at 4:30 AM. It wasn't just me and my wife. I have checked with other family members and friends and they have done the same. As I said in the title, it's probably due to the management changes because they lost money last quarter and they are trying to fill seats on earlier flights they can't book. It has nothing to do with management changes, it's a result of the Boeing issue. SW runs a full Boeing fleet, so they had to cut routes and adjust schedules because they're only getting about 20% of the planes that they ordered. ... View more

@jimvi22 wrote: It also happened to me around three months ago & I wasn't aware, whether it would refund my money or not. So, I don't take any action for a refund. Is it true, to get a refund from the airline if the flight is delayed for 2 hours on a One-way flight? Am I eligible to get a refund now or I lost the opportunity?  If you still took the flight, you are not entitled to a refund. Sometimes the airline will offer a voucher of some sort for the inconvenience, but they're not required to do so for a 2 hour delay. Here's the latest info on the rule from the DOT as of April:     Under the rule, passengers are entitled to a refund for: Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability. ... View more

@AmandaCollins15 wrote: we need our funds back as soon as possible or we will seek legal assistance. That's definitely frustrating and I'm sorry that happened to you. Unfortunately nobody here can assist you with getting those funds returned because this is a customer based forum.  Since you have already spoken with multiple SW representatives who say they can't assist, you might want to tackle the issue by filing a chargeback through your bank.  ... View more