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I am sorry to hear about your delay. There is a lot that goes on behind the scenes of a major arline such as Southwest and they do what they can to ensure each flight departs ontime and inform customers about delays. Unfortunately, sometimes even the agents at the airport don't learn about the delays until after the customers are informed through automatic messaging. That happened to me recently when I was traveling. I received a text that my flight was canceled, went up to the agent to get reaccommodated, and the agent didn't know of the cancelation yet.
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07-20-2018
11:47 AM
07-20-2018
11:47 AM
I don't believe that can be done online but if you call or email Customer Relations they should be able to export your activity to a spreadsheet and email it to you. Hope this helps!
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07-19-2018
11:42 AM
Customer Relations probably won't be able to help you. They will just refer you to your credit card company, if this was a fraud situation.
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07-19-2018
10:23 AM
It sounds like this may be unauthorized use of your credit card and that would be something you need to take up with your credit card company, not Southwest. If you purchased a ticket for someone else, and then canceled it, it is Southwest's policy that travel funds are customer specific, regardless of who purchased the ticket, and that is all laid out in the terms and conditions, etc.
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07-06-2018
02:25 PM
07-06-2018
02:25 PM
25 hours is correct. When the EB transfers, if the change is done to a flight at least 25 hours prior to departure, you would still get your boarding position before all those without EB because they can't get their boarding positions until they can check-in 24 hours prior to departure.
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08-14-2017
10:21 AM
08-14-2017
10:21 AM
Southwest is working on the issue and there is no known exact time when it will be fixed. That said, anytime you don't get an A boarding position and you are Tier, you can board after the A group, before family boarding and before B group.
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08-11-2017
05:27 PM
There is no set amount you need to book a flight with points. Just as fares vary widely, so do the amount of points needed; the less expensive fares will require fewer points. To check this out, go on the website to book a flight and click the button next to points and then the fares will display in points needed instead of dollars. Hope this helps.
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08-11-2017
05:23 PM
08-11-2017
05:23 PM
There is a known issue and Southwest is working on it. The Agents should be well aware of this issue so talk to them about boarding in the A group. Most of them will probably allow you to board early. There is no need to call or email Customer Relations because they can't manually change your boarding position anyway. All you will get is an apology and you'll end up right where you started.
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07-31-2017
05:19 PM
07-31-2017
05:19 PM
You will need to reach out to Customer Relations and provide documentation (marriage licesnse, new DL, etc.) You can fax or email it and it doesn't take too long.
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06-16-2017
05:26 PM
Give Customer Service a call at 1-800-435-9792, and they will be able to help you locate the tickets/reservation(s) and even resend the email confirmation to you.
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06-16-2017
05:24 PM
The policy is the bag is only free up to 62 inches, L x W x H, so probably, but they may not measure it every time since it's so close.
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06-16-2017
05:21 PM
The fare may be a little lower on the other carriers but what is the overall cost when you factor in bag fees, change fees, etc.?
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06-05-2017
05:26 PM
You generally can get a one-time six month extension of an expired voucher but that is an exception that can be taken away at anytime, keep that in mind.
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06-05-2017
05:25 PM
You are allowed a carry on and a personal item. So your backpack would be your carry on and your purse would be the personal item. You shouldn't have any problems taking both on the flight, as long as one will fit under the seat in front of you.
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05-30-2017
05:24 PM
You can book that online if you like. When you book, enter your granddaughter's name, birthdate, etc., in the passenger details and pay with your credit card. If you need assistance, call 1-800-I-FLY-SWA (1-800-435-9792) anytime and they will help.
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05-30-2017
12:32 PM
05-30-2017
12:32 PM
You can access your boarding pass as many times as you want through the website. If something goes wrong with the app, just click "Check In" on the homepage and enter your information to pull up your boarding pass and print it out.
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To apply for a position at Southwest (and for job descriptions/locations), click the "Careers" link on Southwest.com. Currently it is on the very bottom left of the homepage.
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05-30-2017
12:26 PM
05-30-2017
12:26 PM
To answer your second question, yes, you can use the points from your account to purchase a ticket for your husband or another person.
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05-23-2017
09:06 AM
05-23-2017
09:06 AM
You will have to call Customer Relations. With documentation showing the name change, they would be able to apply the funds for you. You won't be able to do it online.
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05-23-2017
09:02 AM
05-23-2017
09:02 AM
You can put it in a seat for your infant if there is space available, you could also purchase a seat to guarantee a spot. If there is no space available you can check it and your child will ride on your lap.
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Yes, if someone else purchases your ticket, you can then add on your Companion.
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05-22-2017
03:16 PM
05-22-2017
03:16 PM
Hate to be the bearer of bad news, but the way to email Customer Relations is through the "contact us" link on the website.
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05-18-2017
05:28 PM
05-18-2017
05:28 PM
No, travel funds cannot be used to purchase points.
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05-18-2017
05:27 PM
05-18-2017
05:27 PM
No, you will not have to use the same form of payment, i.e., the company credit card you used to purchase the original reservation, to use the funds. That $35 in travel funds that you received by finding a lower fare stay associated with that confirmation number and can only be used by the named passenger (travel funds are non-transferable), and yes, you can use them for a personal trip later because they are in your name. To use the funds, when you are booking a new reservation, on the payment page, there is a button to apply travel funds. Click that button and type in the confirmation number into the appropriate box. Hope this helps!
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05-18-2017
07:34 AM
There are many reasons why. One such reason could be you bought a Senior or Military fare and it needs to be verified. It still allows you to get through security and you just need to head to your gate and speak with the Agents there and they'll get you taken care of.
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05-18-2017
07:21 AM
05-18-2017
07:21 AM
It's part of the Terms & Conditions agreed to when you purchase the new ticket. When travel funds are used to purchase a new ticket then that ticket takes on the earliest expiration date of the funds used (voucher, travel funds, etc.). The expiration date is included in the emails sent regarding the new reservation.
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05-16-2017
11:34 AM
Nope, you will keep your points and the Companion Pass. The points you earn from the card are sent to Southwest from Chase and then put in your Rapid Rewards Account. If you cancel the card, you keep the points, etc.
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08-13-2016
07:46 AM
1 Love
All you need to do is go to southwest.com and click the "Flight" link at the top of the page. Then on the left side of the box that pops up, go to "Manage Reservations." That should get you what you need.
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07-20-2016
02:59 PM
07-20-2016
02:59 PM
As of now, there is no weight limit for carry-on luggage.
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