Southwest Airlines Community

@bec102896 wrote: @TheMiddleSeat wrote: First suggestion would be to try to create a new account. After two years of inactivity a Rapid Rewards account is considered inactive and may be removed or at least all points would be forfeited so there's no harm in just signing up for a new account. --TheMiddleSeat The 2 years point’s expiration is no longer a thing.  You sure? Points don't expire, but I think an account can go inactive.    --TheMiddleSeat ... View more

I would be quite surprised if the payment issue led to your account being locked, but I guess it's possible.    First suggestion would be to try to create a new account. After two years of inactivity a Rapid Rewards account is considered inactive and may be removed or at least all points would be forfeited so there's no harm in just signing up for a new account.   If you are unable to create a new account for some reason then send a message to Southwest and just say "I am unable to access my Rapid Rewards account, #xxxxx, name:xxxx". Leave all the info about the debit card out the message and see what the response is. Use the contact us link below to send the message.   --TheMiddleSeat ... View more

I am not able to determine if you are having issues with a Chase Southwest credit card or your Southwest Rapid Rewards account. Can you provide some additional information?    --TheMiddleSeat ... View more

I suggest you apply, then ask questions if you are selected.   --TheMiddleSeat ... View more

I have always received an email receipt immediately after I completed the purchase of upgraded boarding.  Subject of the email is "Congrats, (first name)! Upgraded Boarding is confirmed for your (date) (airport code) trip (confirmation#)"   --TheMiddleSeat ... View more

@davemark522 as reminder of an earlier post, no one that has replied in this thread works for Southwest so no one here can see anything related to your account or assist you with the actual problem, we can only provide suggestions for how to resolve it.  I hope some of the info you've been given has been helpful and you can find resolution sooner than later.  I did flag your earlier post to see if someone behind the scenes can edit out your RR number as it appears you do not have the edit privileges I incorrectly thought all users had.   --TheMiddleSeat ... View more

Have you contacted Southwest directly? I'm sure they'd like to hear from you. Use the contact us link at the bottom of this page and send a message.      --TheMiddleSeat ... View more

Have you contacted Southwest directly? I'm sure they'd like to hear from you. Use the contact us link at the bottom of this page and send a message.    --TheMiddleSeat ... View more

@davemark522  to edit your post, click the gear icon in the corner of the post and select edit.   --TheMiddleSeat ... View more

I understand you have not been pleased with the responses you have received thus far, but limiting yourself to just a phone call seems like you're just making your chances of getting a resolution even less likely. My suggestion would be to keep trying via written message or, as suggested earlier, use messages on Twitter or Facebook DMs to request someone contact you. If going the social media route just saying you'd like to further discuss case #xxx with someone and feel like a phone call would be the easiest route to do so might be a good approach. The good old fashioned postal letter also seems to be a good way to get someone's attention.    Don't take this the wrong way, but if you are going to be this persistent, are you certain you are in the right? There was a lot of confusion about qualifying for A-List at the end of last year. If your issue is related to that I would certainly make 100% sure you understood the adjustments that were made. Good luck to you   --TheMiddleSeat ... View more

@floridaguy wrote: Under most states, the property of the spouse passes to the other spouse unless a will or trust document says otherwise.   Present the death certificate to Southwest and ask for the transfer of property (i.e. rewards points) accordingly. Nope... "Points may not be transferred to a Member's estate or as part of a settlement, inheritance, or will. In the event of a Member’s death, his/her account will become inactive after 24 months from the last earning date (unless the account is requested to be closed) and points will be unavailable for use." https://www.southwest.com/help/rapid-rewards/rapid-rewards-program-terms-and-conditions   --TheMiddleSeat ... View more

As you said, there is no longer a direct phone number for the customer relations group.  Depending on what the issue is, there may be several different ways to get it addressed such as writing, calling, using social media, etc.  Do you want to provide a few words as to what the problem is so perhaps that could factor in as to what method of communication is best?   --TheMiddleSeat ... View more

Unless you purchased a fully refundable fare (Business Select or Anytime) all refunds are issued as non-expiring flight credits.  There is a method by which you can transfer the credit to someone else, but there is no method by which you can get a refund back to your credit card for a Wanna Get Away fare.   This is a customer to customer forum.  You can certainly write Southwest directly and request a refund based on the circumstances stated, but such exemptions are rare.  Use the contact us link below and send a message with your request.  Be sure to at least cancel your reservation no less than 10 minutes prior to departure if you haven't already.   --TheMiddleSeat ... View more

@floridaguy my response is not US specific and applies to all countries as the 6 month rule the OP asked about is based on the country traveling to, not from.  All passports are valid immediately.  So there you go...   --TheMiddleSeat ... View more

@StaticLine A lot to unpack here, hopefully I can touch on all points.   The sequential boarding policy applies to both A-List passengers, giving others on their reservation the benefit of A-List, AND to Companion Pass holders and their companions.  Yes, the snippet I copy/pasted only shows the A-List portion of the new policy.  While a CP holder and companion are not on the same confirmation number, their reservations are linked as such to allow the system to know they should receive sequential boarding positions. If either the CP holder or the companion are A-List both will receive the benefit of A-List. If neither the CP holder or the companion are A-List they will still receive sequential boarding positions based on the position given to the first of those two to check-in. If either the CP holder or the companion purchases EarlyBird check-in both will benefit from it. If neither the CP holder or the companion are A-List and neither purchase EarlyBird then when one of the two checks in within 24 hours of departure, both are assigned sequential boarding positions at that time.   If a Business Select ticket is purchased then all sequential boarding benefits no longer exist.  Companions of a CP holder who has a Business Select ticket must either check-in manually at 24 hours prior to departure OR purchase EarlyBird check-in.  It's not possible for an A-List passenger to purchase Business Select and also have non-Business Select passengers on the same confirmation number so the Business Select exclusion only applies to Companion Pass holders because their sequential boarding benefit extends across two confirmation numbers while A-List sequential boarding benefits only apply to a single confirmation number.   I believe the term "priority boarding" is part of the marketing for EarlyBird.  This only states that EarlyBird passengers are assigned a boarding position ahead of anyone who does not purchase EarlyBird, is not A-List or on a reservation with another A-List passenger, or is not on a Business Select ticket.  Within EarlyBird boarding position assignment there is also a prioritization based on fare type and time of purchase.  EarlyBird must be purchased prior to 36 hours before departure.  A1-15 boarding positions are NOT available to EarlyBird passengers, those are only available to Business Select passengers OR those who purchase upgraded boarding within 24 hours of departure.   Within 24 hours of departure if one passenger adjusts their boarding position through the purchase of "upgraded boarding" (A1-15) their adjustment has no affect on the other members of their reservation or, in the case of CP holders and companions, no affect on the position of the other.  All sequential assignments are made at 36 hours prior and there is no continuous link that keeps them together after that points.   I encourage you to begin a new thread if you have any additional questions on this matter.  We don't need to continue taking this older thread off track.  It's all good info and good questions so don't hesitate to ask, just start a new thread if you want to continue.   --TheMiddleSeat   ... View more

@floridaguy the OP said nothing about renewing   --TheMiddleSeat ... View more

@ScottMc101 no need for the double post   As stated in my reply to your other post, you don't need to demand the pilot's name to contact Southwest. Send your flight info along with your question using the contact us link at the bottom of this page.    Sounds like a crazy conspiracy theory to me, but go ahead and ask if you are convinced Southwest is really trying to save costs one can of side at a time. This theory also eliminates any potential revenue from liquor sales which can easily offset the expense of the free soda.    --TheMiddleSeat ... View more

@ScottMc101 if you are really concerned you can contact Southwest, provide your exact flight info, and they can provide information all without you demanding the pilot's name. Use the contact us link at the bottom of this page and send a message.    Sounds like a wacky conspiracy theory to me, but whatever floats your boat.    --TheMiddleSeat   ... View more

If you or anyone else is interested, this site allows you to see the requirements for every country. If you search for Mexico you will see they only require the passport be valid upon arrival.   https://travel.state.gov/content/travel/en/international-travel/International-Travel-Country-Information-Pages.html   --TheMiddleSeat ... View more

@StaticLine wrote: This is a direct quote from SWA Rapid Rewards Terms and Conditions: Companion Pass: For A-List and A-List Preferred Members who have also qualified for a Companion Pass, reserved boarding privileges will not be provided to the Companion unless the Companion is also an A-List or A-List Preferred Member.   So, with this as the current policy, I don't know how Companions are boarding at the same time as the Companion Pass Owner, even when boarding on the same confirmation number.   Unfortunately, the terms and conditions document you are referring to no longer reflects the current situation and should be updated by Southwest.  There are a few other things in that same paragraph that also need to be updated, such as references to a physical companion pass card.   If you were to look at the more simplified FAQ page about Rapid Rewards and Companion Pass (https://www.southwest.com/help/rapid-rewards/rapid-rewards-tiers) you will see Southwest has updated the information there to reflect what is occurring now:   What benefits do I receive as an A-List member? You and all Passengers included on your reservation will receive priority boarding, which means Southwest will automatically reserve a boarding position 36 hours prior to the flight   As you noted, this benefit does not apply to those who have purchased a Business Select fare, the companion does not receive sequential boarding positions in this case and must actually do a manual check-in 24 hours prior to departure.   What the agent did is the best course, removing the one passenger from the existing booking leaves the Companion Pass holder's reservation intact, unchanged, and allows the CP holder to then add the other passenger for free.  A Companion Pass holder and their companion will always have separate confirmation numbers, this is not unique to your situation.  As mentioned earlier, since you have a paid Business Select fare, your companion will need to manually check-in 24 hours prior to departure.  My suggestion would be to check-in and then immediately pay for the upgraded boarding to put the companion in the A1-15 group.  I've used that option many times right at 24 hours prior to departure and have never had an issue with the spots being sold out.  Sure, there's a chance, but highly unlikely.  Then, you and your companion will have boarding positions in A1-15 and can choose to board separated by a few positions or board together at the worse of the two positions.   --TheMiddleSeat ... View more

Says "close the discussion" then continues to post. smh   --TheMiddleSeat ... View more

@floridaguy wrote: As mentioned earlier, I'd suggest asking for some type of partial credit from Southwest. Yep, one of your more ridiculous ideas. If you actually want to be useful and provide a helpful suggestion try saying, "contact Southwest, they may provide you with a voucher for the inconvenience."   --TheMiddleSeat     ... View more

@floridaguy wrote: Let's also leave the personal attacks out of the discussion   @floridaguy why do you think every comment pointing out the ridiculousness of your statements is a "personal attack"? Yet another ridiculous statement.   --TheMiddleSeat ... View more

Lol, request a refund?    Go ahead and disobey a flight attendant and see how far that gets you.   --TheMiddleSeat ... View more

Is it just movies? TV? Can you even access the site while in flight?    --TheMiddleSeat ... View more

@cheyenneallgood move to careers forum?   --TheMiddleSeat ... View more

@tappingmom1 wrote: .Others will only think about themselves and their rights... Quite sad that people care so little about being kind to others    --TheMiddleSeat ... View more