Southwest Airlines Community

Hi @mrobertsstl,   Customers have the ability to use their travel funds up to one year from the original date of purchase. If the funds expire, we are sometimes able to make an exception where we offer a Southwest LUV Voucher in the amount of the funds - less $100 - that can be used for an additional six months.    ... View more

Yes, all boarding passes that you need will be assigned!   ... View more

Hi @stacey1410 and @mbohs,   Please contact our Customer Relations Department at 1-855-234-4654 to speak with one of our Customer Representatives. They'll be able to pull up your account and verify that you met all the Terms and Conditions of the promotion.    ... View more

Hi @Ed-FL-IL,   EarlyBird automatically checks you in and reserves your boarding position 36 hours before your flight - no action on your part required. You still have to wait until 24 hours before the flight to print your boarding pass.    ... View more

Hi @cindiel,   EarlyBird Check In automatically checks you in and assigns your boarding pass 36 hours before your flight. There is no action required on your part. You still have to wait until 24 hours before the flight to log in and retrieve your boarding pass.    I hope that clears things up a big - it's never our intention for your travel experience to be frustrating.    ... View more

Hi @melissamorgan1,   According to the TSA:   In the event you arrive at the airport without valid identification, because it is lost or at home, you may still be allowed to fly. The TSA officer may ask you to complete a form to include your name and current address, and may ask additional questions to confirm your identity. If your identity is confirmed, you will be allowed to enter the screening checkpoint. You may be subject to additional screening. You will not be allowed to fly if your identity cannot be confirmed, you chose to not provide proper identification or you decline to cooperate with the identity verification process. TSA recommends you to arrive at least two hours in advance of your flight time to allow ample time for security screening and boarding the aircraft.   You can learn more by visiting their website here.  ... View more

Hi @ladybdaisy,   Travel funds cannot be retroactively applied to a reservation, and we can't extend expiration dates. Our travel funds policy is extremely flexible - you have an entire year from the date of purchase to use your funds. I hope you'll be able to squeeze in an extra trip!   ... View more

Hi @sleeper692,   You can book online or call in if you want to purchase proactively. Please note, you should only should be purchasing the extra seat if the animal is so large that it can't fit within your personal foot space (the animal is not allowed to actually physically occupy a seat). If you opt to book online, you would follow our Customer of Size policy process and add the extra seat.    Post travel, you can either write to us and request the refund, or call Customer Relations.   ... View more

Hi @twigod, the easiest way to search is to use our Flight Schedule tool. You can put in your city pairs and view either a daily or weekly schedule. Check it out here.   ... View more

Hi @jessienky,   Please contact our Customer Relations Department for assistance logging into your Rapid Rewards Account. You can reach them at 1-855-234-4654.   ... View more

Hi @quizman1,   The Southwest Airlines Community is not one of our complaint resolution channels, but if you will send me your confirmation number and contact information in a private message, I will make sure you are connected with one of our Customer Service Representatives. We'd like to talk with you and take a closer look at the situation. As you can imagine, we always want our Customers to enjoy the time they spend with us, and we are deeply sorry if we missed the mark.      ... View more

Hi @SusanG,    Will you send me a private message with your last three flights? We'll take a look and see if we can find out why this is happening. When you get outside the range of the WiFi, it should disappear from your list of WiFi options. Apologies for the inconvenience!   ... View more

Hi @vad11111,   EarlyBird automatically checks you in. You don't have to do anything manually. The benefit is that your boarding position will be assigned to you, without you having to do any work. Those who do not purchase EarlyBird must wait  until 24 hours before departure to check in.    ... View more

Hi @Loguema,   Check out this link for information about the Texas Department  of Public Safety and compliance with the REAL ID Act.    ... View more

Admittedly, bacon sounds like a great option. Will forward to the Rapid Rewards Team, @safado61 😉   ... View more

Hi @rsm1880,   Car rental points may take 6-8 weeks to show up in your Rapid Rewards Account.    ... View more

Hi @Esteban,   Apologies for the inconvenience - there are certain route combinations that are available, yet cannot be booked on Southwest.com. If you'll give our folks at Customer Support and Services a call at 1-800-I-FLY-SWA (1-800-435-9792), they'll be happy to help complete your reservation.     ... View more

Hi @Kchojnacki,   Once you've selected the Southwest Wifi, navigate in your browser to Southwestwifi.com. This should open the portal that will connect you to our Inflight Entertainment options.    ... View more

Hi @Shawntel13,   Have you reached out to our Customer Relations Department? You can contact them at 1-855-234-4654. The Southwest Airlines Community is not one of our complaint resolution channels, but we'd really like the opportunity to speak with you. Nobody likes to have vacation plans changed at the last minute, and I'm sorry that you were put in an inconvenient situation.      ... View more

Hi @Jengre,   The best course of action here would be to contact our Customer Relations Department so one of our Representatives can take a look at your account and verify that you've qualified for the promotion and where/when it will take effect. You can reach Customer Relations at 1-855-234-4654.   ... View more

Hi @boatorgolf,   Southwest Airlines and the Transportation Security Administration are two separate entities. For information about the TSA PreCheck program, click here.    ... View more

Hi @rafikiro,   Great question, because there are some technicalities involved. If the dimensions of the box are outside the limits, you would need to take it out of the box in order to not pay an oversized fee.    ... View more

Hi @Mbc2309,   Since there are no change fees on Southwest Airlines, you can book your ticket now, and make changes to your itinerary as needed. Keep in mind that any fare differences will be applicable. Also, if your travel dates are flexible, you can use our Low Fare Calendar to find the best fares of the month and book for those days.    ... View more

Thanks for posting, @jlzpo1. I'm sure this will come in handy for others flying with the same kind of bike.    ... View more