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Hi @ahawk1ns,
Great question! You are actually permitted two (2) free checked bags on Southwest Airlines. Hopefully, that will make your packing situation a little easier, but please post again if you've still got questions!
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@JPBOKC,
We want you to receive the full benefit of TSA Precheck. If it is consistently not showing up on your boarding passes, please contact our Customer Relations Department at 1-855-234-4654 so that we can take some time and troubleshoot the issue with you. Sometimes it can be solved simply by correcting a mismatch in the information given to the TSA and the information in your Rapid Rewards Account (middle initial, for example).
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Hi @siems_legit,
You and your brother need to be booked on the same confirmation number. That's how you get listed on the same itinerary. When you're booking your flights, you can select the number of passengers that you need tickets for (in your case, 2). Your brother can cancel his current ticket and use the funds toward the purchase of a new reservation for both of you. Does that make sense?
Welcome - we're really excited to have you both traveling with us!
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Hi @Singlebells,
Thanks for the feedback - we really do appreciate hearing what Customers have to say, both the good and the bad. It's helpful to have the insight of how you are using the website and how you would like to use the website as we think about future design updates and improvements. Thank you for taking time to come the Southwest Community and share your experience.
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@brandywine,
Can you give us a little more context around your question so we can address it a little better? I know the Community is eager to help out!
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Hi @JamesBK,
Yes, now that you've added your KTN, you should see the TSA PreCheck denotation at the top of your boarding pass. You can actually check that by re-checking in on Southwest.com.
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Hi @Gmoney,
According to the TSA's website, in the event you arrive at the airport without valid identification, because it is lost or at home, you may still be allowed to fly. The TSA officer may ask you to complete a form to include your name and current address, and may ask additional questions to confirm your identity. If your identity is confirmed, you will be allowed to enter the screening checkpoint. You may be subject to additional screening. You will not be allowed to fly if your identity cannot be confirmed, you chose to not provide proper identification or you decline to cooperate with the identity verification process.
TSA recommends you to arrive at least two hours in advance of your flight time to allow ample time for security screening and boarding the aircraft.
For more information, you can visit the TSA's website here.
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02-15-2017
05:04 PM
02-15-2017
05:04 PM
Hi @dwhitewfa,
We understand that mistakes happen, which is why we ask Customers to confirm their reservation before purchasing, and immediately send an itinerary when booking is complete so that Customers can check over it and make sure there are no errors. We offer a full refund within 24 hours of booking so Customers can receive their money back in the event that they do see an error.
It is so important to us that Customers have a good experience from beginning to end, and we are committed to empowering Customers by providing them with information throughout the entire booking process. I hope that we'll have another opportunity to serve you and your family in the future with a more favorable outcome.
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Hi @busy_traveler,
Thanks for posting in the Southwest Airlines Community. We've only been around since July 2016, so it wouldn't be possible for a comment to have been here for a couple years. That said, we know that multiple mobile boarding passes is an extremely important function to our Customers, and we're working toward making that possible.
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@my3sonsCary,
I'm saddened to hear that you had a disappointing experience with purchasing points. Many Customers find it a helpful option when they want to purchase a flight with points and they are just a little bit short. Still, thank you for sharing your experience and your feedback. We always welcome the opportunity to learn how we might improve our services and processes.
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Hi @SJSooze,
Great ideas! Personally, I'd love to visit some of the destinations you mentioned! The more we hear from Customers, the better. We're always interested in knowing what you'd like to see on our route map.
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02-14-2017
05:21 PM
02-14-2017
05:21 PM
Hi @heatherlovesher,
You can definitely accomplish this by booking two separate reservations, as @sarahsmith suggested, or you can contact our Customer Support and Services Department and speak with a Representative who can help you book it over the phone. The number is 1-800-I-FLY-SWA.
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02-14-2017
05:17 PM
02-14-2017
05:17 PM
Hi @Memere,
@chgoflyer gave a really great explanation of how Early Bird works, but let us know if you've still got questions!
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02-13-2017
12:42 PM
02-13-2017
12:42 PM
Hi @pwelch,
Thanks for posting in the Southwest Community!
The Safety of our Customers and Employees is always top priority here at Southwest, so we can appreciate that quality when we see it someone else (like yourself!). At this time, we do not have plans to hand out wipes and masks, but we welcome Customers to bring their own along, and we'll keep the suggestion in mind. I also want to note that our lavatories are stocked with stocked with soap and paper towels, should you want to wash your hands while onboard to help keep the germs at bay.
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02-10-2017
05:44 PM
02-10-2017
05:44 PM
Hi @Tarezsweetie,
Welcome to the Southwest Airlines Community, and thanks for posting your question. A Known Traveler Number is assigned to you when you apply for the TSA Pre✓® Application Program. If you're a member of the program, you can look up your KTN online.
If you are a member of another trusted traveler program, such as Global Entry, NEXUS, or SENTRI, log on to the Global Online Enrollment System or GOES account to obtain your PASSID, which is your KTN.
To learn more about KTNs, the TSA Pre✓®, or the other programs listed, you can visit the TSAs website.
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02-07-2017
06:01 PM
02-07-2017
06:01 PM
Hi @kfineman,
Yes, U.S. citizens are required by the Cuban government to have local Cuban health insurance. Non-U.S. citizens are also required to have health insurance that covers the territory of Cuba. When purchasing your Southwest ticket to Cuba, Cuban health insurance provided by ESICUBA and administered by Asistur will automatically be included in the cost of your fare. Terms and conditions of the health insurance can be accessed from the ESICUBA website.
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02-07-2017
05:42 PM
02-07-2017
05:42 PM
@lochbox,
I'm sorry to hear that you've had trouble getting into your account. We didn't have any widely reported outages or problems last night. Have you contacted our Customer Relations Department? I recommend reaching out to them on Twitter (@SouthwestAir) or through our Facebook page, where a Representative can work with you to troubleshoot the issue.
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02-07-2017
05:35 PM
02-07-2017
05:35 PM
Hi @MarT,
Were you able to find an answer with the link that @franktravel provided? Let us know!
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02-03-2017
09:57 PM
Hi @patgies,
Great question, thanks for posting in the forum! Funds can only be used toward the purchase of a plane ticket. They cannot be used toward a car rental or hotel booking.
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02-03-2017
09:56 PM
Hi @patgies,
I'm so sorry to hear that happened to you. You did the right thing calling Customer Relations - this is definitely a situation that would require their involvement to resolve.
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02-03-2017
08:12 PM
02-03-2017
08:12 PM
Hi @Jvilke,
When we receive notifications from Customers in the forums that their is an issue with logging in, we share it with the appropriate teams. If you are still having difficulty accessing your account, please contact our Customer Relations Department at 1-855-234-4654 so we can help you troubleshoot the issue.
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01-31-2017
01:21 PM
01-31-2017
01:21 PM
Hi @Jvilke,
We are aware that there was some sluggishness this morning with the Rapid Rewards Program. The issues have been resolved and we have reports that everything is running normally now.
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Hi @DelMarGirl,
Have you contacted our Customer Relations Department? There are occasions where we're able to make an exception based on extenuating circumstances. You can reach them here: 1-855-234-4654.
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Hi @corgi100,
We follow federal regulations in offering preboarding to Customers with disabilities in order to comply with the Air Carrier Access Act: http://airconsumer.ost.dot.gov/publications/disabled.htm. Certainly and regrettably, some Customers have taken advantage of preboarding when they did not need it. Still, we cannot ask a Customer what their disability is or for "proof" of a disability. Additionally, we are unable to tell preboarding Passengers where they can/cannot sit on the aircraft (with exception of the emergency exit row). When a Customer requests to preboard, our Employees will ask 1) do you need assistance boarding the aircraft? and/or 2) do you have a specific seating need to accommodate your disability? If the answer to either question is yes, we must allow the Customer to preboard and we are only able to use these parameters to ascertain the legitimacy of a Customer's preboarding request.
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01-30-2017
12:07 PM
Hi @furnhuck,
The expiration date of travel credit(s) cannot be extended. In some situations, our Customer Relations Department makes exceptions based on individual circumstances. You can contact a Customer Relations Representative at 1-855-234-4654 for assistance and/or help understanding how to make the most of your travel funds.
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01-30-2017
12:01 PM
Hi @Bobby1311,
If you purchased a Wanna Get Away fare, you would have one year from the original date of purchase to complete travel using those funds. If the funds have expired, they can no longer be used.
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01-30-2017
11:58 AM
01-30-2017
11:58 AM
@hsblinder,
If you're still having trouble logging into your Rapid Rewards Account, please contact our Customer Relations Department at 1-855-234-4654 so a Customer Service Representative can help you troubleshoot the issue. I'm sorry that none of the above suggestions have been successful.
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Hi @marcelt2017,
Thanks for posting in the Southwest Airlines Community! At this time, we have not heard of any future changes to the current bag policy.
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01-29-2017
09:31 AM
01-29-2017
09:31 AM
@christinexx9,
If you purchased a Wanna Get Away fare, the ticket is non-refundable. If you purchased an Anytime or Business Select ticket, we can get that refunded for you when you contact us on one of our Customer Support channels.
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01-29-2017
09:27 AM
01-29-2017
09:27 AM
@hsblinder,
It sounds like you may need to do a password reset. We can help you out with that if you contact us through Twitter (@Southwestair) or our Facebook page.
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