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Loves Received
180
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12-04-2017
03:46 PM
12-04-2017
03:46 PM
Search the message board for a post about password length which was causing some problems where certain portions of the website would authenticate and others wouldn't, possibly due to passwords that were too long.
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12-03-2017
05:55 AM
12-03-2017
05:55 AM
i purchased the wanna get away ticket 3 wanna get away tickets cost $700+ is there anyway i can refund ot?
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This fall, Southwest has celebrated Disney∙Pixar’s all-new, big-screen adventure “Coco” in a variety of ways, from local Customer activations in Mexico City, to a Customer sweepstakes, to most noticeably, a “Coco”- themed Boeing 737-700 flying throughout our system. We’ve connected many of our Customers and Employees to this inspiring film, but the most meaningful way was when Southwest made a wish happen for a little boy named Nathan.
We first met Nathan when his mother, Erica, reached out with a request. She explained that her son, Nathan, has autism, and that many times, children with autism find an object or topic really piques their interest, and it just “sticks.” Nathan has become quite fixated on “Coco,” Erica explained. When Erica saw the Coco-themed plane, she knew she had to get Nathan on the plane.
In early November, Nathan’s dream came true when Southwest invited him and his mother to fly from Oakland to Burbank on the “Coco” themed plane, along with Adrian Molina, the co-director of the film, and attend the premiere of “Coco” in L.A.
Nathan enjoyed the pre-premiere party and loved getting a chance to see the movie before it hit theatres in the U.S. You can now catch “Coco” in theatres, and if you see the “Coco” aircraft in the skies, share your photos using #CocoandSouthwest.
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Categories:
11-27-2017
11:10 AM
I too have been a RR member for a while and have not gotten Drink Coupons in many years, I am opted in to receive them, but do not, any way I can get them again?
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11-23-2017
10:57 AM
11-23-2017
10:57 AM
Hopefully it went well @jpack. With a 30 minute layover to change planes, obviously you would not plan to be lined up for the numerical order, but that's plenty of time to get on the flight. That would be tight at ATL in the case of changing airlines - the other concourses are 5-15 minutes by train or walking underneath, and it could be 2-5 minutes to get to the end of a concourse if needed, so there isn't much leeway for deboarding and grabbing a snack.
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11-20-2017
03:13 PM
11-20-2017
03:13 PM
Vouchers can't be extended, even for a $100 fee. But I suspect you actually mean travel funds. It's a bit confusing, so it's important to understand the terminology and the difference between travel funds and vouchers. Travel funds are what you have when you cancel your flight, or change/rebook it for a lower fare. These are held under the confirmation number of the original flight. They are good for use towards future travel (base fare plus taxes & fees) by the original passenger(s) only, and all new travel must be completed within one year of the original purchase date. Be aware that, when you apply travel funds to a new reservation, all funds on the reservation (including any new money) take on the oldest expiration date of any travel funds applied. Meaning the new flights(s) will have an expiration that's less than one year, possibly much less. After travel funds have expired (not before), you can call Customer Relations at 1-855-234-4654 (not the main "regular" number) and request reissue as a LUV voucher, for a fee of $100 (as of 11/2017). You have 6 months after expiration in which to make this request, and the voucher will be valid for 6 months from the date of issue. Each reissue request is considered on a case-by-case basis, and everything about this unpublished policy, including the fee amount, is subject to change at any time. Vouchers are what you have if you've been given a customer service credit by Southwest, for things like mechanical delays, or volunteering to give up your seat, or a reissue of expired travel funds. These use a 16-digit number plus a 4-digit security code. Vouchers can be used for air travel by anyone, but are only applicable towards the base fare, not including any taxes or fees which must be paid separately. In general, vouchers cannot be extended.
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11-17-2017
02:11 PM
11-17-2017
02:11 PM
When a friend applies through the refer a friend link, will the system automatically know that the California resident will be getting the companion pass just by their address?
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11-14-2017
08:08 AM
11-14-2017
08:08 AM
@Dreamer09, Sorry to hear about your troubles. I try not to check bags if I can avoid it because I hate waiting and it gives me more flexibiity if flights change. You can write or call Customer Service, but the fault may be the airPORT's and not the airLINE's, but they will investigate and respond. https://www.southwest.com/contact-us/contact-us.html?clk=GFOOTER-CUSTOMER-CONTACT-US Also, in the future, you may want to use a new post rather than replying to someone else's, and on a community blog, you may not want to use your real name. Typically the moderator will send you a private message if they think they can help handle a problem. Good luck and again, I wish this had not happened to you. We frequent flyers usually have a treasure trove of bad stories (re-routes, computer breakdowns, etc), and I try to keep in mind that one can have trouble driving as well as flying (accidents, car breakdowns etc).
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11-13-2017
10:56 AM
11-13-2017
10:56 AM
Going down the historic Hotel del Coronado in San Diego to play "Running Wild" just like Marilyn did in Some like it Hot. Ukulele case is 30 x 11 x 5 inches can this be put in over hear storage? Thanks PPO
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11-08-2017
02:40 PM
11-08-2017
02:40 PM
Hi @StevenWalker,
The story ran on WFAA Channel 8 News in Dallas, so you may want to check out their website and see if you can find it there!
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Never let an experience with one bad employee keep you from doing business with any company. You are giving that employee too much power ! Reach out to Southwest a airlines and give them a chance to make it right!
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11-01-2017
02:00 PM
11-01-2017
02:00 PM
Update- my phone was found and returned to me! Turns out someone found it and contacted my husband to getting back to us! Thanks Southwest for all your help!
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Hello Community!
We mentioned a few days back that we had some fun Halloween treats coming. If you logged in today, you received one of those treats: the Halloween 2017 badge! Head over to your profile page to see it!
Can you believe it’s been more than a year since we launched the Southwest Community?? It’s been amazing to see the growth and interest in this Community. When we launched, our Team wanted to create an inviting, warm space just like our Southwest flight experience. We are still building and tweaking and growing the Community, but we are so proud of how far we've all come together.
In the last year, there have been a great many contributions from Community Members. But a select few have really stepped up and contributed in amazing ways. We are calling these folks the Fantastic Five. And to properly recognize them, we have crafted a Fantastic Five badge.
Without further ado, let us present your winners!
Massive Contribution Award: @TheMiddleSeat
This award recognizes massive contributions to the Community, from answering questions to welcoming people into the Discussion Forums. This person has put a ton of time into the Community, day after day.
Most Positive Award: @DancingDavidE
This award recognizes the Member who always brings positivity to the conversation. If they were on a plane, they’d be singing the boarding announcements.
Most Answers Marked as Solved: @chgoflyer
One of the most critical ways we can judge the success of the Community is by how many solved answers are added to the Community. Answers marked as solved help other travelers figure out how to get their answers quick. This Member has blown us away with the number of their answers marked as solved.
Prepared for Takeoff Award: @sarahsmith
This award is for the person who is always able and willing to offer advice on making the travel experience go more smoothly and can be counted on for the best insider tips and tricks.
Warm Embrace Award: @CareforNOLA
Whether you’re stepping onto a Southwest plane, or entering the Southwest Community, we want everyone to feel welcome. In addition to posting great questions, this Member has done a great job of making everyone feel valued and at ease when they jump into the discussion.
The Southwest Community Team would like to give a huge thanks to the Award Winners for all they do in keeping the Community a fun and helpful place. Please join us in congratulating them!
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10-30-2017
08:50 PM
Keep in mind that it will not automatically populate to existing reservations after adding it to your account. You'll need to go back and add it to each existing reservation.
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10-30-2017
05:30 PM
10-30-2017
05:30 PM
I cannot log into my Southwest app. I does not recognize me. I deleted the app & attempted to log in again & it still does not recogn ize me I started over with my accoun t name & RR#W,but I was advised there is already a user! What the heck is going on? Southwest customer service told me to call Apple Really? APPLE does not maintain the app Who does?
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10-24-2017
05:44 PM
10-24-2017
05:44 PM
@Houstoneditor,
You couldn't be more right. Having a Servant's Heart is one of Southwest Airlines values, and we see it implemented from the top down. We don't take for granted how fortunate we are to have the best Employees and, in turn, the best Customers in the industry.
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10-24-2017
05:09 PM
10-24-2017
05:09 PM
Hello!
It's pretty common for Customers to travel with camping gear. The limited release of liability form (photo below) is a form Customers sign that releases Southwest Airlines from responsibility if the item is damaged due to its fragile nature.
For additional info on traveling with a camp stove click here, and scroll about halfway down the page to "Camping Equipment."
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10-24-2017
04:53 PM
10-24-2017
04:53 PM
Hey everyone!
I'm going to close comments on this post since it's a duplicate. Let's use the other one linked in the comment above.
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Hello Southwest Community!
One of our favorite times of the year around here at Southwest Airlines is Halloween. The costumes, the candy, the fun… oh how we love it!
And, in the spirit of the holiday, the Southwest Community Team has some treats in store for you! First, make sure you log in to the Southwest Community on Halloween day to collect the 2017 Halloween badge. It’s gone forever when the clock strikes midnight!
But wait – there's more! We are also going to have a special virtual event where we give proper thanks to some of the Community Members who have gone above and beyond in the last year since our launch in July 2016.
We’ll see you on Halloween day, Tuesday, October 31!
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10-24-2017
10:32 AM
10-24-2017
10:32 AM
Hi @JoyceW,
You can check your rollator at the gate, and let the Customer Service Agent know that you will need it when you get off the plane. Our Ground Operations Agents will make sure to bring it up to the jet bridge along with strollers and other gate checked items, so you will have it as soon as you step off the plane.
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10-23-2017
01:57 PM
10-23-2017
01:57 PM
Hi all!
We have an updated Southwest Store website, and you can now purchase the stroller bags here for $17.
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10-20-2017
12:52 PM
10-20-2017
12:52 PM
Hi @Cdbritton,
Changing the name on your Rapid Rewards Account requires the assistance of a Customer Relations Representative. You can reach one by contacting us on Twitter (@Southwestair) or by calling 1-855-234-4654.
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10-20-2017
11:46 AM
10-20-2017
11:46 AM
Hi @Fig333,
The Southwest Community is a blog and discussion forum. For assistance with your personal Rapid Rewards Account, please contact Customer Relations on Twitter (@Southwestair) or at 1-855-234-4654.
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10-16-2017
04:26 PM
10-16-2017
04:26 PM
Hi @bhagtani,
If you forgot to include your Rapid Rewards number on the reservation, you can still get credit for the flight. Just login to your account, and follow this path: My Account> Manage Account > Request Past Points
Please post a follow-up comment if you have trouble with the process!
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10-12-2017
06:14 PM
10-12-2017
06:14 PM
Hey all!
@CareforNOLA, @TheMiddleSeat, @DancingDavidE, you've got it right. It's a compass!
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10-12-2017
02:53 PM
Hi @Dave1994, So sorry you continue to experience issues, especially as such a long-standing A-List Preferred Member. There’s a known issue surrounding car bookings when Customers are logged into his/her Rapid Rewards account. A fix is coming in early November, however, you can still book with your account number, just make sure you’re logged out of your account and add your Rapid Rewards number to the reservation within the booking flow. Again, our sincerest apologies, but know that your voice is heard. Hang in there, we appreciate you and your loyalty!
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09-27-2017
07:58 PM
09-27-2017
07:58 PM
@Michaelduffcarr,
Thanks for posting your question in the Community! Glad you found your answer quickly!
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09-24-2017
11:53 PM
09-24-2017
11:53 PM
I got a new premeir card in Oct 2016 with $2000 being spent in the first 3 months getting 50,000 bonus points. I had a disputed charge made to my account in October 2017 that put me over the $2000 mark in month 2 (November) that was credited back to my account in November however the points were still awarded in November after the November statement was paid. The net payment gave me a credit balance on the card of $269.99 which was the amount of the disputed charge that was refunded since I paid the balance on the card on the due date in early November. I was trying to qualify for the companion pass in 2017 but since the 50,000 hit my account in 2016 I don't see how I can make it. When I read the terms on qualifying it said that if I hit the $2000 point and had funds credited that would take me back below the $2000 that the rewards points would not be awarded until the balance of the next statement was paid that took me over the $2000 point range. I made the purchases that would take me over the mark in December of 2016 but the December statement did not process until late December so it did not hit the account until 2017. The way that I am reading the terms and conditoins, I think the rewards points should be awarded in Jan of 2017.
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This was a very interesting thread for me and beware to all. I also ordered Amazon gift cards with my Rewards points previously and had them in my safe until I wanted to use them. Today I got them out and tried to use them for a purchase on Amazon and it said they had already been used. I knew I had not used them but double checked my orders and gift cards and they were not used on my account. Called Amazon and they gave me the first name who had redeemed them but nothing more. I have never heard the name. They are supposedly researching but after researching some on the internet others are saying Amazon will do nothing. So these cards did come in snail mail and interestingly the code on the back is not covered. They have not left my house since they were received so not sure how the code was compromised but wonder if that is why they were not or are not available through the program now. Very disappointing. So unless the program has changed I would say BEWARE if ordering gift cards from Amazon with your Rapid Rewards points. You may have nothing when you try to use them.
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