Southwest Airlines Community

Sorry you had a bad experience    You can go to the Southwest "Contact Us" page for several options or you can send southwest a private message on Twitter or Facebook and they can address your complaint.    Blake  ... View more

@tberasi   Giving out gate info is not a required duty for flight attendants some provide it to be helpful and to go above and beyond but gate changes happen all the time so odds are if they gave out gate info in flight it could be totally different when you land because they don't have the most up to date info so that's one main reason they may not provide connecting gate information. Also none of the other airlines I have flown on have ever given out gate info in flight because there are so many connections on a flight. You can always check the status of your flight on southwest.com though or on the southwest wifi page and you don't have to pay to get that info.    about the delay I'm sorry your flight was delayed if you want to discuss this with southwest directly you can reach out to them on Twitter or you can call customer relations at 855-234-4654 but it's important to know not all delays are the airlines fault so they may or may not be able to do anything other than say sorry for the delay.    Hope your next flight goes smoother  Blake  ... View more

@Rpm007   Because I don't work for Southwest Airlines I have no way to tell them to contact you all I can do is try to help you get in contact with them by giving you the different ways to contact them such as phone email or social media.    Blake  ... View more

Hello    have you tried to reach out to customer relations to discuss your concern? If not I would recommend you reach out to them at 855-234-4654 or you can message southwest on twitter but unfortunately no one will be able to reach out from here as it is a peer to peer (customer to customer) forum so for your own privacy and protection could you please edit your post to remove your phone number    if you have a question feel free to post it here and we can try to help as long as we don't need to research a reservation since customers like myself can't do that but we can help with general southwest questions.    hope this helps Blake  ... View more

Sorry to hear about your recent experience with delayed flights they are no fun but they happen. if you would like to discuss with southwest directly feel free to call customer relations at 855-234-4654 or you can send southwest a message on Twitter and they can try to help address your concerns but unfortunately in the world today all airlines have delays and some of those delays are out of the airlines control.    Hope your future flights are on time  Blake  ... View more

@Anreese   Glad to hear Timothy went the extra mile to make you happy by giving you some extra pretzels on your most recent flight. I would recommend sending southwest a message on Twitter or sending a message on the southwest website so southwest can pass on your kudos to the great Flight Attendant Timothy and his supervisors.     thanks for sharing  Blake  ... View more

Hello   Yes you can use travel funds (funds from a previous flight which you canceled or changed and had a credit from a difference in fare)   you can't use a LUV voucher though as those don't cover taxes which the points tickets are security taxes ($5.60 each way for domestic travel)    Hope this helps  Blake ... View more

In the summer there are a lot of people going through Orlando so the A Lister count on a flight can go up quite a bit with business travelers still coming and going and EB check in purchases go up from the extra vacationers especially on early flights from what I have seen because not a lot of people want to be up at 5-6am just to check in while on vacation if they don't have any other reason to be up early. Also families usually try to go to/from Disney for cheap so a lot of people end up on the early flights as the evening ones sell out or go higher in cost and the early ones are much cheaper from my experience so one or more people from a family will buy EB and they board after pre boarders, Business select, and A Lister's so a B is not uncommon for checking in right at the 24 hour mark during peak travel season    Hope this helps  Blake  ... View more

Hello   From what I have seen over time usually once the schedule is set they don't add additional flights unless someone buys a charter plane and those flights aren't sold to the General public. On occasion I see additional flights added in emergency situations such as a hurricane or a fun case like the super bowl but not for oh there is only one non stop flight let's add an additional one. they would look at those stats later on for future scheduling purposes    Hope this helps  Blake   ... View more

I would create one and ask the crew to sign it onboard just in case they don't have a certificate to give but they might have some wings they can give out though as I have seen those from time to time and depending on the crew they might let the first time flier take a peak inside the cockpit just talk to the crew as your boarding.    Also could you please edit your post to remove your confirmation number that's for your own protection.   hope this helps Blake  ... View more

Hello   did you use a voucher or other travel fund to book the tickets originally? If so the tickets would take the expiration date of the voucher or fund you applied to the reservation.   did you book originally on the 31st and make the change to the lower fare on the 4th of June if so that would be why your tickets expire on the 31st since that was your original ticketed date.   with the travel fund the passenger(s) listed on the reservation must complete travel by the expiration date so If you were to book for may of 2019 with a return in June I would book the tickets as one ways As southwest may not let you book as a RT since the funds would expire before the return would be complete (I'm not too sure on that exactly though) just important to know that each person will have their own credit and they are the only ones able to use it meaning you can't say I'll go somewhere for a weekend getaway let me use the credits from the other 4 people southwest won't let you even if you are the one who paid.    hope this helps Blake  ... View more

As @TheMiddleSeat said I would leave it alone and there should be no problem but don't cancel as you would lose the EB check in    back last year I made a mistake in my name and customer relations was able to fix it but come to find out it didn't need changing when I asked the TSA agent he told me it would have been fine as I forgot my middle name on my ticket    if the name not looking right bothers you I would call customer relations at 855-234-4654 and I'm sure they can fix that for you since it's not like your Changing your name from bob to sally or something like that    hope this helps Blake  ... View more

@arsr88   If you talked to customer relations and they said they won't be able to make an exception because you purchased a non refundable ticket then that would be the ruling as that is the only department who could make an exception to the non refundable rule but you can cancel the ticket for free and should you decide to travel at a later date you will have those funds to use within a year of the original ticket purchase. If you want to get a 2nd opinion you could call customer relations again and maybe someone else will be able to make an exception but I don't think they will since you bought a non refundable ticket.    hope this helps  Blake  ... View more

I would try using one of Southwest's partners like rapid rewards dining or shopping as you will earn points for buying things you planned to buy anyways so it's like a bonus to you and maybe you can earn enough points to buy another one way or RT ticket    Blake  ... View more

@mardan69   For your protection please edit your post to remove your confirmation number    as others have said your new travel must be booked and flown by the expiration date which is one year from the original booking date of the canceled ticket.    Thanks Blake  ... View more

I don't see why not as long as it meets the carry on baggage requirement such as height and weight (should it be a heavy umbrella) and doesn't have more than the TSA approved liquid (rain) on it 😂. But yes you should be fine I would put it in a bag (suitcase or backpack) as it is easier to deal with instead of putting it in the overhead bin by itself    Blake  ... View more

Hello    sorry to hear that your item was left behind and is now missing.    If you filled a lost item report you should have a incident report and on that paper/in that email should be a number you can call (at least on lost bags there is a number not sure if it's the same for lost items) if not to reach southwest I could call customer relations at 855-234-4654 and they should be able to help you or at least help get you in the right direction hold to,es may be long though so I would call when you have an hour or 2 of free time just in case it takes long.   hope this info helps you get your item back! Blake  ... View more

sorry its taking multiple phone calls and several weeks to get the voucher.   have you tried to message southwest on twitter or Facebook? I would try that as it may be faster and less annoying than waiting on hold for an hour or longer.   i know with your situation since its an exception it will take longer compared to normal compensation and they are issuing this as a gesture of goodwill while other airlines tell you too bad. the 21 days is usually business days so Monday-Friday not including holidays so if it has been longer maybe reach out on twitter or Facebook and if that doesn't work reach out to customer relations again be sure to confirm they have your email address correct as that will make a difference.   Hope this helps and that your voucher arrives soon Blake ... View more

sorry i'm not too sure if one status is a better status than the other. hopefully Kelby could provide some more details tomorrow as i am guessing she is off for the holiday. But from what i have read here closed/complete means the position is filled so you would have to apply again next time that position becomes available.   Blake ... View more

You should be able to upgrade if you are cleared from the standby list before boarding and spots in the 1-15 are available but if they don't clear you because the flight is full until 10min before you wouldn't want to buy that anyways since the A group would have boarded before you were cleared.   I have paid for the 1-15 boarding before as an A Lister no problem after being cleared before boarding started but not sure why they wouldn't let you pay for upgraded boarding unless it was full already.   Blake ... View more

I know they tested this in DAL last year and i thought it was great especially if one of the passengers on the companion pass is A List (companion pass holder or the companion). I hope they add this everywhere as it is a great idea and saves the having to save seat(s).    Blake ... View more

@rtbarron   First off welcome to the community thanks for being so active and helpful in the past month that you have been here. I look forward to seeing you here in the community!   to answer your question here's what the statuses mean: the statuses "received submission" "Under review" and "In progress" all mean that Southwest is still reviewing candidates and your application is still active. If your application has been reviewed and is no longer active the status will change to "Closed complete"   Hope this helps Blake ... View more

@Ghos02   First off i am glad to hear you are ok and that the FAs and other passengers onboard were able to help you in a time of need.   if you would like to send your thanks to southwest directly feel free to send southwest a DM on Facebook or twitter with your confirmation number that way they can find out who the crew was on your flight and pass on the thanks to those great employees.   Thanks for sharing your experience on the community! Blake ... View more

@Richnanners   To get an update on your bag you would need to call the number on the report. You could also write in on Twitter in a DM and they might be able to assist in checking on your bag. This is not an official southwest support channel so you would need to reach out by phone or on twitter.    Blake  ... View more

Sorry to hear you lost your EB check in because of this system cancellation    you could reach out to customer relations and they can see what happened and why it kept canceling your tickets and might be able to issue you a refund or voucher for the EB since you didn't get the product you paid for. To contact the, you can call 855-234-4654 or email them by clicking on the contact us link at the bottom of the southwest homepage or you could send a DM on twitter to southwest and they can look in to this    glad that they were able to get your reservation taken care of without any big issues    Blake  ... View more

Hello   unfortunately tickets are non transferable and non refundable if you booked the wanna get away fare so the best thing to do is to cancel the ticket and he will have a year from the original date of purchase of this reservation to fly on another southwest flight but only he could use those funds no one else will be able to use them to fly.   if you booked an anytime business select or senior fare those are refundable and you could cancel get a refund and book for the new person after you get the refund.   hope this helps Blake  ... View more

Sorry to hear about your experience with transporting live fish and coral.   if you would like to discuss with someone in customer relations you can reach out by calling 855-234-4654 or you can email southwest by clicking on the contact us link at the bottom of the southwest home page they would be best to talk to so they can see what went wrong and see what can possibly be done to make it right.    hope this helps  Blake  ... View more

Sorry to hear your flight is delayed    to contact Southwest Airlines customer relations you can call 855-234-4654 or you can email them by clicking on the contact us link at the bottom of the southwest homepage. You could also send southwest a DM on twitter and they might be able to help faster but as @rtbarron said SFO has had some air traffic control delays which southwest has no control over and won't usually compensate for that unless there was a southwest caused delay as well such as a mechanical delay.    hope this helps Blake  ... View more