Southwest Airlines Community

@SS2   Sorry your bag was cracked having a bag damaged is never fun.     As @elijahbrantley stated looks like you would be out of the 4 hour rule so I'm not to sure that southwest could do anything.   You could always contact customer relations though and see if they could do something but no guarantees you can reach customer relations by calling 855-234-4654 or you can message southwest on Twitter and maybe they could help.    Best to do it sooner rather than later though  Blake ... View more

Yes - the new version has indeed fixed it. Than you! ... View more

Hi there ! Yes,  I can't get in to  check  status, I also wanted to submit my re vamped resume ,, please help ok ?  ... View more

Depending on the hotel it can take up to 8 weeks for the points to post to your rapid rewards account but usually it's much faster from what I have heard from others    Blake  ... View more

I don't believe there is a way to make payments on a flight unless you are doing group travel then I think you could do payments but for personal travel like 1-8 people you would have to pay in full   i have seen where you can get months to pay if you get a credit card or line of credit from PayPal though should you want to do that not sure how that works completely but I have seen that when booking flights or buying things on eBay using PayPal    Hope this helps Blake  ... View more

You could try to call customer relations at 855-234-4654 and they might be able to get you in touch with the correct person to get that corrected.   hope your able to get it fixed!  Blake  ... View more

Yes, thanks for your reply and feedback. JB Family Pooling is rather sophisticated. It is optional, I had to sign up and agree to pool my points with my husband. I can request to "unpool” at any time, Points are “tagged” per person so that my points would be returned to my account. The Pooling allows us to purchase a ticket for which alone we would be shy of points, and purchasing or paying to gift points would not make ecomonic sense. Also the Pooling is really helpful for a family with children who might qualify for purchasing 1 flight using pooled points. Actually the JB Pooling Program has promoted people I know to fly JB instead of SW. ... View more

Thank you. ... View more

I go to the email offering me a status match today as well but I am already A List proffered with Southwest so if anything I would do a match with a competitor like delta but I like Southwest to much to go delta unless Southwest is not available    i just chuckled at the email because they should target someone who doesn't already have status.    Congratulations on reaching A List though!  Blake  ... View more

I have been having the same issue for the last 5 or 6 flights i have taken.  I travel a lot for business and it has been a real pain that i cannot get wifi service to work, as I usually have work i need to get done.  I can't get past the pay screen.  ... View more

THANK YOU, Blake!   I appreciate your response, and it makes more sense the way you explained it....all is well in my world. 🙂   Have a great night!   Penelope ... View more

@Jordanemery27   did you just earn A List? I know back the first year I earned A List I had a B group and was like huh so I called and they told me they needed to refresh my reservations since I was booked as a non a lister but became one so a simple call to reservations fixed that problem    if you have been A List for more than a year I would definitely reach out to customer relations do they can investigate    also I did have 2 occasions back last December where I was in the middle B group so I called to see what was up and then come to find out there were 70-80 A Listers going from AUS to DAL (trying to get last minute A List flights is my guess)    hope this gets fixed for you Blake  ... View more

It will be interesting to see if this is true. I perpersona suspect the system will charge the difference when the change is made. But that's just a gut feeling -- not based on anything factual. Despite Southwest's history of IT challenges, it seems that lately -- post conversion to the new booking system -- they've been able to implement whatever was needed to ensure they don't leave any potential profits on the table. 😉    We'll know soon enough! ... View more

@Stephanieb41, my experience is that the temporary will work but I had to agree to a more complete screening— full patdown and bag inspection.  I had to allow more time but it didn’t prevent me from boarding the plane.    Safe and fun travels. ... View more

I have heard from several people that the wait time for a lot of jobs is 1 year to re apply if you have access to view the job posting (or one similar like at a different location) you can see where it says the time for a reapply eligible.    Hope this helps Blake  ... View more

I think this would be a great thing for Southwest to try out sometime.    I bet they could also sell priority bag handling for others say for $5 and they could come out after A List bags and it would probably be a big money maker just like EB check in is now.     Blake  ... View more

@Kelly1carlson wrote: If it had been just screaming kids, par for the course, but the stench was the problem. Thanks for the info. My only suggestion - hopefully you aren't ever in the same situation! - would be to try and discretely grab the FA and mention to them in case they could help in some way, either to find out if they were out of supplies and get some from another passenger, or...?       ... View more

@Prodas1   Sorry your upset with your recent flight experience because a FA wouldn't give you a water because I wasn't on that flight I can't say why she wouldn't give you the water but glad you got one in the end.     if you would like to discuss with someone at southwest directly you can call customer relations at 855-234-4655 you can also send Southwest a message on Twitter or you can email Southwest by clicking on the contact us link at the bottom of the Southwest homepage    hope your next flight is better!  Blake  ... View more

Complete nightmare is an understatement. SW has the worst tracking system (it is actually nonexistent) and the worst baggage claim agents known to man. I work in customer service and if anyone one my staff handled incidents the way that these people have...they’d terminated immediately. They’re not helpful across the board, from the 1-800 baggage reps to the actual agents at the airport both are deplorable as it pertains to service. They’re only interested in over talking you and telling you it’s your fault as it was told to me. No one wants to take responsibility for losing my bag, but I’m the culprit...I cancelled my own I guess?!?!?! Unbelievable! Yesterday (8/21) my 10 am flight was cancelled from Midway to BWI and just about every other subsequent flight after that was cancelled leaving me to camp out in the airport all day and take a late evening flight. I asked if there were other alternatives and there were earlier flights heading to DCA, so I asked if that was an option and they said yes. So, I was booked and an “email” was sent to the folks who only handle retagging bags as I was told. The flight tO DC left at 1220, i rebooked before 830, so no one could pull and retag my ONE bag in 4 hours, seriously? Long story short, I get to Dca, no bag, filed the claim report and now I sit and wait as NO ONE on the SW customer service staff can help...again no tracking. They only scan when bags arrive apparently. I just got off of the phone with the DCA agents and the BWI agents saying my bag is being sent to DCA on a flight, really? Dca and Bwi are very close in travel proximity. However, DCA asks me if I’m requesting it be sent to them???? No idiot...that’s the arrangement you guys (SW) set up not me. I actually went to be Bwi last night as I had to get my car and waited for a couple of hours to see if my bags made it on any of the flights able to leave midway without cancellation. No bag, so I went home and decided to check the baggage claim site for updates. THis morning i check and my status said “Matched.” I have called DCA, BWI and SW directly and all were rude and not helpful. Look, sh— happens, I understand that. So, it’s not that the bag is delayed/lost it’s the lack of customer care that’s making this situation horrible. I use to give SW major props for good CS and pleasant travel experiences, but this coupled with a couple other minor incidents recently has completely changed my POV. I use SW for business and leisure...not anymore. Customers are clearly not the priority. ... View more

@Kathy_McKinstry   First off I'm Sorry for your loss.    I am glad to hear that the Southwest employee on the phone was able to help you in a time of need.   thanks for sharing this story on the community! Blake  ... View more

Well, it looks like unfortunately I was not selected for a phone screening on the ELDP or Crew Scheduling positions.  However, I am still optimistic about job 2018-23712 - US-TX-Dallas - Training Scheduler I - which I applied for on 06/05/2018 and has yet to be reviewed.  My message to myself and other applicants in a similar position...   Keep The Faith! ... View more

@mallobkp wrote: My family and I have a layover in Las Vegas for 45 minutes. Will this be enough time to get to the gate to be able to board with our proper numbers? This is a rather long flight and we want to sit next to each other (one family member is extremely nervous about flying, so sitting along would be a rather large issue).  Thanks! Did you fly yet? If so, I hope it went well!     ... View more

@cledenham   From what I've seen in other posts, they're still going through the applications from the February application period, so it probably won't be until next year. Keep your eye on the careers page though! ... View more

Sorry your flights have been canceled multiple years in a row.    if you would like to discuss with Southwest directly you can reach out to customer relations by calling 855-234-4654 or you can message Southwest on twitter and they can look in to your flights to see what happened although I don't think they will be able to do much with flights 2 years a go maybe they can at least document your issue for training purposes    hope your next trip is smoother Blake  ... View more

I thought that was so cool that they did this for shark week. It definitely caught my eye and made it more exciting to track planes. They should do this again next year maybe instead of red do dark blue to change it up.   Blake  ... View more