Southwest Airlines Community

So based on Hanifa's response it is telling me it is a seasonal change meaning it may come back at a later date so makes sense you won't be able to fly Southwest when they don't fly there but not to worry I imagine those flights will return and you can always come back when flights resume at a daily schedule so be sure to check back as schedules are released every 6-8 weeks and the flights you want may return.    hope this helps Blake  ... View more

One minor addition to these two great replies is that travel funds from canceling a Wanna Get Away fare can be used towards future travel, but that travel must be completed within one year of the date that you made the original purchase. If you bought your ticket March 1, 2018 you must complete any travel you want to make with those funds before March 1, 2019.   --TheMiddleSeat ... View more

The same thing happened to me . I applied for the credit card that was going to give me credit $150 for booking. But by the time I got to the payment button I kept getting the error message. I called customer service who transferred me to the credit card company who obviously cannot do anything- it is Southwest’s website that is the problem. i am so disappointed. I hope they are not trying to scam us . Frustrating  ... View more

Thanks Blake. ... View more

@tewilli   I'm sorry you had a poor experience    as already mentioned by @dfwskier no airline that I know of would issue a hotel or food voucher because of a weather cancellation. I heard from friends who were in STL that night and the weather was rough enough to flood a baggage claim area. I personally would be glad I was not at that baggage claim when that occurred. Also Sorry the terminal was cold that is controlled by the airport not the airline.   However if you would like to discuss your experience with Southwest directly feel free to reach out to customer relations at 855-234-4654 and they can at least document your complaint to help in future weather related delays    hope your next flight is delay free  Blake  ... View more

I would recommend calling customer relations as I suggested in your other post so they can look in to the matter    this is is a customer to customer forum so we won't be able to issue any compensation or a formal apology from Southwest but I'm sorry you had to deal with this problem.     hope this helps Blake  ... View more

@Hongyan2018   Sorry you had a bad experience    I would highly recommend you reach out to customer relations by calling 855-234-4654 or you can send Southwest a DM on twitter and they can look in to everything that occurred and see what can be done.   hope this helps Blake  ... View more

@DancingDavidE wrote: @daryldiebold wrote: I was on delayed flight from Las Vegas to St Louis #WN473. I usually sit all the way in the back. But they cutoff four last rows for their stuff they said. Huh? Didn’t I pay their salary partially. Was the flight pretty empty? I have seen a couple of similar posts where people like sitting in the back (I think we agree that this isn't the most common favorite spot among all travelers) and were blocked from it - if the flight was lightly populated I think the FA like to keep everyone in front of them.    If no passengers in the last few rows, then the FA can sit there instead of the jump seats.     I hand't thought of that. If there weren't many people on board and the rear cargo hold had stuff in it,  It might have been a weight and balance issue, with the crew insuring proper weight balance for the aircraft.  ... View more

@dswinke   Were you able to get on another flight?    If they rebooked you for several days out I would call back in case an earlier flight opened up from someone else canceling    I would also recommend trying standby at the airport if you didn't make it yet as people miss connections all the time and you could possibly take that seat if there aren't a ton of people ahead of you on the list    hope you made it! Blake  ... View more

I would definitely reach out to UPS about this it may require a few phone calls since you would have to talk to the more rewards people as well but I think UPS should be held liable for the driver signing    hope your able to get your gift card  Blake  ... View more

@Beachflier1 So glad to hear that your flight went great! Way to tackle those fears!     ... View more

@Samariya what you experienced is the reason why I would entrust my children with SWA. They hire human beings who know how to do the right thing. Thank you for sharing.  And as @bec102896 said, make sure you DM SWA via Twitter so they are aware of the amazing service that was provided to you. Anyone who is a parent can relate to your situation and it feels good to know it was handled correctly.  ... View more

@ttbyrd3   First off thanks for jumping in to help another passenger in a time of need    I would definitely recommend calling customer relations at 855-234-4654 or reaching out on Twitter as @elijahbrantley suggested so they can look in to this more and I am sure they would love to hear your feedback.   Thanks for sharing! Blake  ... View more

I sure will. Thank you for the prompt response Blake:) ... View more

Yes. A companion can be added to any ticket, regardless of how booked, as long as a seat is available on that flight. (Only exception is a companion cannot be added to a companion ticket.) ... View more

@bhangad wrote: Thanks @rtbarron for the proper reply. really appreciated. I'll put @rtbarron down for solution to the original poster's question - but I'm still not sure of the new question about changes to tickets with the new flight between 36-25 hours prior.   As far as I've ever heard, the EBCI and A-list position assignments aren't "re-run" after the 36 hour time and would have to check-in manually.   I don't know the technical obstacles that would keep them from re-running, obviously anyone with that EBCI would be at the end of the EBCI line with the others having already been checked in at 36 hours prior, but that would still be better than nothing.   At 25 hours prior you would also be behind connecting passengers who may have a 1-6 hour head start on you from checking in at their origination flight.   Having made a few last-minute changes before I believe I lost the A-list check-in, but now I don't remember if those were 25 hours prior changes, or less than 24 hour changes when I did that. I wouldn't have had EBCI either way.             ... View more

Were you able to get your phone back? I left mine on the plane after a similar situation, delay after delay finally landing at midnight. I filed a lost and found report but have not heard anything back. I filed within 2 hours of landing but didnt see anything about calling baggage claim within the first 24 hours. I really wish Southwest had published that with their online information and form! ... View more

I wish SWA would ratchet up A-List members boarding position automatically.  I discovered once I book a flight my boarding position is locked in depending on how many others before me booked the same flight (for example I just got and A-35 boarding position on a flight I booked over a month ago) but if someone cancels or changes their reservation (like A-12 for example) and someone else books that same flight the day someone cancelled they are assigned the open A-12 boarding position instead of bumping up the next A-List person in line and so-on. A friend booked the same flight as me the day before and he got A-24 bording position, way ahead of me and I've had my booking for a month. That would be more fair for us that book in advance over those that book later.  ... View more

Will do! Thank you! ... View more

Sorry you had trouble with your recent experience I would reach out to customer relations at 855-234-4654 and they can look in to the available options based on what occurred.   hope this helps Blake  ... View more

@eavesjr wrote: So, I have what I'm afraid is a dumb question.  I have qualified for the Companion Pass and now have a points total of approximately 150,000.  My question is:   Have I simply qualified for the Companion Pass program?  Or... do I have to "pay" 110,000 points to add someone as my companion (reducing my points total to approximately 40,000)? Even though this is marked solved, I wanted to clarify as I think the OP had a slightly different question - earning points in terms of "tier qualifying" for CP or A-list is completely separate from redeeming points or paying them for flights and other rewards.   You can redeem points as you go, that doesn't affect your tier qualifying total of points which is cumulative for the year, whether you redeemed any or not.       ... View more

That's cool! I guess I wouldn't call it a "partner airline" exactly, but I stand corrected about there being a way to book international travel with points.   I wouldn't do that myself, the points are too valuable using companion pass, but I guess that might make sense for some people to redeem them in that way.     ... View more

I understand what you're saying. I know that you cannot use travel funds or vouchers to purchase EBCI because EBCI exists as a profit center for Southwest, but I have no idea why Southwest won't allow the use of PayPal.   This forum is customer-to-customer, so I'd recomend you contact Southwest directly with your concerns. I doubt you'll receive answers to your questions, but your suggestions will at least be noted.     ... View more

Glad to hear that Darlene was able to help you get rebooked when weather was was not so nice and caused flight problems. Hopefully you were able to arrive the next day without any further weather issues.    feel free to send southwest a DM on Facebook or Twitter with your confirmation number  so they can pass on the thanks to Darlene and her managers.    Thanks for sharing!  Blake  ... View more

@Debbiedean wrote: Are you employed by the airline industry? @Passenger1C @bec102896 @elijahbrantley Nope. Every one of them is a Southwest Customer. Why do you ask? ... View more

I totally agree with you; excuse after excuse and constant neglect or concern for the passengers. However, don’t be surprised with the gooey responses from people who don’t speak up regarding lack of customer service from a company, and offer some shallow advice. ... View more

@misstiff2390 I don’t think it will hurt telling the crew about your fear. This way they can keep an eye out for you.  Keep in mind that this comes up on a regular basis. The crew is highly trained and capable to handle most situations. They probably spend more time in the air than on the ground. My best advice is to keep yourself busy during the flight. Find someone to talk to, book to read, work on a work project. Good luck on your flight, and remember that you are safer in the air than you are on the freeway.  ... View more

I have seen some times where if I cancel a flight I had booked it may still show up on my calendar and it may still notify me of that flight but I found out that's just thanks to Gmail in my case I learned to just go in and edit the calendar not sure why it would put a random flight in your calendar though.    Blake  ... View more