Southwest Airlines Community

@jsuwanski Good question!  It actually did not show up anywhere.  I hope that Chase will change this.  I would like to see tracking built in on the Chase site that will let you see when you redeem these credits or how much you have left.  Perhaps that will come soon. ... View more

It is indeed important to be at the gate when you flight starts boarding.  This is true for anyone with any boarding position.  If I miss my priority spot I get because I am A List, they will not hold boarding for me.  The same is true for someone who is toward the end of the boarding lineup.   Traditionally, the advice is to arrive at the airport at least two hours before your scheduled departure time.  I would plan accordingly because if you are still checking a bag outside of security at the time when you should be boarding from your EB spot, it is very likely that you would miss your flight.  There are also rules about checking a bad too close to departure time.  From SW's site:  "When checking baggage, allow sufficient time for it to be placed on your flight. Baggage checked at curbside or at the ticket counter less than 45 minutes before scheduled departure will be tagged with a Late Check-In Tag. Although every effort will be made to get late checked baggage on your flight, in the event your baggage does not arrive with you at your destination, Southwest will not assume delivery charges to get your baggage to you."   Keep in mind that SW typically does not start boarding more than 30 mins before any given departure time.  If you do happen to miss you boarding position, you can always politely slip into the line of folks boarding the plane.     I hope that helps! ... View more

For wheelchair assistance, absolutely! I see how hard those folks work, so I appreciate you thinking of them. I’m sure they will too! ... View more

Agree with @dfwskier! One more thought: if you want to minimize your out of pocket cost, you could book one leg of one of the tickets separately for cash. This gets a little complex, but you could book the 2 one way going tickets on points, then make separate reservations for the return one way...one on points and one with cash.    Just a thought! ... View more

See the latest media release from Southwest regarging the storm here. ... View more

I did some research, but I was not able to find a specific answer!  I did find that the general hours of operation for security screening starts at 3:45AM according on the airport website.  Southwest's site also reccomments arriving 90 minutes prior to your flight for both domestic and international departures at this specific airport.   Reaching out to the Southwest Twitter team might be the easiest way to get a specific answer.  You might also try calling the airport at (909) 544-5300.   Good luck! ... View more

Note that cancellations have already started in SC ahead of the storm. ... View more

I do agree that the receipts are very long. I think this is a great suggestion! It at least needs to be an option.    FWIW, I had to call and request a receipt one time, and what I received was bare-bones on one page. Might be worth contacting SW to ask! ... View more

I think you would be able to book the companion ticket now and leave out the RR #; HOWEVER, you cannot do this online because it pre-populates the RR# for your companion.  I would call reservations to add the companion to see if they can book the companion ticket but leave off the RR#.  If they can, it should not show up in your fiance's account!   Let us know if that works! ... View more

@dfwskier is correct.  Per the terms and conditions on SW's site:   If the Member’s ticket is cancelled, the Companion’s ticket will also be cancelled. If the Member changes his/her ticket, the Member must also change the Companion’s ticket to match the Member’s ticket changes or the Companion’s ticket will be cancelled. If the Companion is not traveling with the Member, the Companion will be required to pay for his/her ticket. The Member and the Companion must check in together and, if asked, present the Companion Pass card at the Southwest Airlines' Ticket Counter, Skycap podium, or Departure Gate in order for the Companion to travel. Valid photo identification for both Member and the Companion is required. The Member and the Companion must board with their assigned group(s).  ... View more

I once gave a FA a Kick Tail for a drink instead of a drink coupon because I had the KT with me, but I didn't have the coupon. LOL ... View more

You should be able to connect to the WiFi (if equipped) and pull up the SW app, assuming you have it installed on your phone.   You would also be able to access the SW website. Get on the WiFi, navigate to southwestwifi.com, and then you can link directly to SW’s regular site from there. You can sign in and show the flight attendant.    I totally understand your frustration, but I discussed a similar situation with a flight attendant once before; it is fair for them to be strict on this because, unfortunately, people often try to say they are entitled to a free drink when they aren’t.    In the future, I recommend saving the boarding pass to your Apple Wallet or Google Pay when you check in so it’s accessible anytime with or without a signal.    Good luck!! ... View more

@tinad66,   There was a lot of discussion on this topic here.   More on SW's site here.     ... View more

@zekemcl, I hear you!  You are not really imagining things, but I think it is worth pointing out that Southwest's reward flight point costs are directly related to their cash cost.  So if fares are more expensive, they will also costs more points.  From SW's site: "The number of points needed for a reward flight depends on the fare. So when fares go on sale, so do the points needed for redeeming a reward flight."     The best part about that quote is the sale part!  Whenever I book rewards flights, I re-check their point cost every time a fare sale is announced.  By rebooking when the flights go on sale, I have literally saved thousands upon thousands of points over the years.  My approach is to book what I need (since the points are refundable) and then keep checking.   Good luck with finding those affordable redemptions! ... View more

I am honestly not sure.  I would check in with Southwest directly, and I think Twitter direct message would be the best method to do that.  Explain the situation in detail with the confirmation #s and explain what needs to be changed.  It can't hurt to try.  If you do not use Twitter, you can reach out via the Contact Us link on the website. ... View more

Sorry to hear that! I am afraid not...   Per SW’s site:   “If your baggage has been lost, damaged, or delayed, you must report this, in person, at the Southwest Airlines Baggage Service Office within four hours of your arrival at your destination. The Southwest Airlines Baggage Service Office is located in the baggage claim area or the ticket counter at the airport.” ... View more

I haven’t experienced that one click year change, but there are definitely issues with the SW app on iPad. I don’t even use it because the pages don’t always render correctly. I just stick to the phone app, which I think words great! It may not be as beautiful or high-tech as some of the other airlines, but I just need it to be functional.    If if you can provide some more details and maybe screenshots of the issues you are describing, I think it would be helpful.  ... View more

Note that while you can check in without an ID, you are always asked to show your government-issued ID when checking a bag.  I am not sure the implication of not having that.  I would reach out to the Twitter team at @southwestair.  I bet they could get you a quick answer on how you could get the bag checked without an ID.  They might accept the copy! ... View more

It appears that the return route may be seasonal.  I know that seems strange, but based on demand and the season (especially for tropical, international destinations), schedules can vary greatly!   I always hate to miss out on flying Southwest.  Last year, it hurt me to fly another airline when we went to Europe.  You could fly SW to PVR and then take a different airline on the way home.  Just a thought.   Good luck! ... View more

Gotcha...I do book my SW flights for work now through SWABiz.  Maybe that is doing it! @LindseyD ... View more

You can indeed board early if you need extra time or assistance or have trouble standing.  Read all about how it works at SW's site here.     Here's an overview:   Customers with disabilities are not required to provide advance notice of the need for assistance; however, doing so helps us better prepare for the number of Customers who will need our help.   We give Customers the opportunity to proactively notify Southwest Airlines of any specific disability-related needs during and after booking on Southwest.com. When booking a new reservation, Customers may use the “Special Assistance” link on the Enter Traveler Info page to indicate that he/she requires assistance. When booking online, Customers may notice that there is a link (identified with a question mark) that directs the user to the details of our policies for assisting Passengers with disabilities. After the Customer has selected his/her option(s), the Customer should scroll down and complete the booking process.   If a reservation has already been created, simply click on the “FLIGHT | HOTEL | CAR” link located on the top of our home page. Then, select “Manage Reservations” from the “Flights” column, input the required information, and select “Search.” From that page, click on the "Special Assistance" link under the Passenger name. Once a Customer has added his/her option(s), the Customer should click “Update Information” and the information will be saved to the Customer’s reservation.   Customers may also advise us of any disability-related travel needs at the time of booking by telephone or, if a reservation has already been made, by calling 1-800-I-FLY-SWA (1-800-435-9792) prior to travel. ... View more

SW posted on FB that the schedule is open thru 4.7.19 about two hours ago.  ... View more

While the gate agent has the option and full discretion to enforce the rule where the max is 24 inches high, it’s very likely you will be allowed to carry it aboard without any question. That said, it has to be able to fit in the overhead bin. SW’s site states:   ”A friendly reminder: If your carryon does not fit the dimensions above, we will be forced to check it at the gate.”   So, worst case, it will be gate checked and you will have to pick it up at baggage claim. But again, I believe it’s unlikely that will have to happen.  ... View more

This may not be 100% current, but see this thread. I am not aware of where you can find a list, so I did a little “research!” ... View more

Are your flights booked together on the same reservation?  If they are, you will board together, and if you purchased Early Bird, I feel extrememly confident that you will have no issues getting seats together! ... View more

Every airline does status matching a little differently, if at all.  I am not aware that SW does any matching to A-List Preferred.   Here is the info about status matching from SW's site.  Given that there are a few months left in the year, hopefully you can make it to Preferred.  I am trying hard to re-qualify myself! ... View more