Southwest Airlines Community

I know this doesn’t answer your question, but all I could find is here. I have a flight in a few hours, and if the plane has WiFi, I will see if I can grab the current toption for you!!! Stay tuned.  ... View more

Point cancellations follow different rules than those paid by cash. When you cancel flights booked with RR points, the points are refunded to the account from which they originated. The don’t expire as long as you follow the following guidelines from SW’s site:   “Points will remain active as long as you have at least one qualifying earning activity every 24 months. Qualifying earning activity includes 1) completed revenue travel on flights flown through Southwest Airlines® and posted to the Member’s account prior to the expiration date; 2) points earned by transacting with any current Southwest Airlines Rapid Rewards® partner (including transfers from applicable Rapid Rewards partners and completed Southwest Vacations® hotel stays) and posted to the Member’s account prior to the expiration date; 3) points earned using Rapid Rewards® Credit Cards and through points transferred from Diners Club® and posted to the Member’s account prior to the expiration date and 4) points purchased for personal account use through Southwest.com and posted to the Member’s account prior to the expiration date. Points gifted or transferred to another Member will only keep the recipient's point balance active after the points have been claimed by the recipient. Examples of activities that do not count as qualifying activities include but are not limited to: cancelled trips; nonrevenue travel such as reward or Companion Pass travel; for the donating Member, points donated to a charity; and other travel such as charter flights, service-charged, reduce-rate, trade out, and extra seat.”   The $5.60 in fees will be held for the traveler on the original conf # and must be used for that traveler only within one year from the date of purchase.  ... View more

Donna,   It sounds like you have a sticky, complex situation that might have involved some fraud?   I encourage you to contact Southwest Customer Relations at 1-855-234-4654.  Since this is a customer community, I am not sure the appropriate audience will see this post. ... View more

In addition to what @bec102896 said, there are some situations where fliers would not be eligible for a boarding pass.  From SW's site:   "All passengers that are eligible to obtain a printed boarding pass should be able to utilize the mobile boarding pass option. However, passengers traveling on certain types of fares may not be eligible. Infants, unaccompanied minors, individuals traveling on Senior Fares that need to be age verified, nonrevenue passengers, and Military Fares are not eligible to receive a mobile boarding pass." ... View more

Agreed...the only flights (and points from those flights) that count toward your tier qualification are your own (ones you fly).  You cannot earn tier qualifying anything from the flights of others.   As @DancingDavidE pointed out, Companion Pass is a little different.  Since Southwest Chase Credit Card points count toward CP qualification, the points from buying others' flight can count for your CP qualification.      ... View more

I would say so! The preboard option will give you some extra time to board without a crowd around, hopefully easing your experience and anxiety.    See more detailed info about the preboard option here.   Good luck! ... View more

You sure can!  LUV Vouchers are not tied to any one person.   Find all the details about LUV Vouchers here:   Southwest® LUV Vouchers: Southwest Airlines accepts Southwest LUV Vouchers for Passenger travel on Southwest Airlines purchased through Southwest Airlines, excluding the Southwest Airlines Group Desk and Southwest Airlines Vacations. Southwest LUV Vouchers may be redeemed at Southwest.com, through Southwest Airlines Reservations, and at Southwest Airlines Ticket Counter locations. To redeem a Southwest LUV Voucher, purchaser must have a Southwest LUV Voucher number and associated security code. Southwest LUV Vouchers Terms and Conditions: Southwest LUV Vouchers and air fare paid with Southwest LUV Vouchers are subject to the applicable incorporated terms, Contract of Carriage, and rules and regulations of Southwest Airlines. Southwest LUV Vouchers are valid as a form of payment toward future air fare only on Southwest Airlines through Southwest.com, toll-free Reservations 1-800-I-FLY-SWA (1-800-435-9792), or at any Southwest Airlines Ticket Counter. Southwest LUV Vouchers must be redeemed and all travel completed by the expiration date indicated. If applied in conjunction with any other accepted form(s) of payment, the earliest expiration date of all payments applies. Once the voucher is applied to a reservation, it can only be used by the ticketed Passenger. Validity of Southwest LUV Vouchers will not be extended and any unused value will be forfeited upon expiration. Southwest LUV Vouchers are not redeemable as payment toward Government-imposed segment fees, excise taxes, Passenger Facility Charges, or September 11th Security Fees or as payment toward miscellaneous charges, Southwest Airlines Group tickets, Southwest Airlines Vacations packages, or travel either wholly or in part on other air carriers. Southwest LUV Vouchers and travel issued in exchange for Southwest LUV Vouchers have no cash value and cannot be exchanged for cash or other monetary consideration. Southwest LUV Vouchers will not be replaced if lost, stolen, or destroyed. To redeem a Southwest LUV Voucher, purchaser must have a Southwest LUV Voucher number and associated security code. If a balance remains after redemption, please retain this Southwest LUV Voucher number and security code for future use. Southwest LUV Vouchers are VOID if sold, altered, purchased, brokered, and/or bartered. ... View more

I don’t believe you can standby on a flight that departs later. The policy specifically states you can take flights PRIOR to your original; in your situation, it sounds like you want to take a flight that departs later than your original. Read more at SW’s site here.   If you are on an Anytime or Business Select fare, it might be worth paying the difference!   Good luck! ... View more

The short answer is not exactly, but I suggest a process to make it easier:   1) Click in the sale banner to see a list of all city combinations on sale. This page will show you the lowest fare that exists between two cities within the parameters (dates, exclusions) of the sale. This is helpful because if your budget is $100, you can quickly see whether that price point even exists. Keep in mind that these prices are listed as one-way.   2) If you see a price you like, navigate to the Low Fare Calendar. Enter the city info and the month(s) you will be traveling. When you submit, you will get a calendar view of the lowest one-way price on each day!   Finally, I like to search using airport codes. I know all the ones I use frequently by heart. I find that it saves a few keystrokes.    I hope you find this helpful!!! ... View more