Southwest Airlines Community

The good news is that at least you can keep the funds in your wife's name for later use. I know this is not the solution you are looking for, but at least there is the potential for that money not to be wasted.   Cancel the original ticket, keep the funds for your wife. Rebook correctly for your daughter.   ... View more

I'll add my voice to: Checking Costco if you have access Checking on booking directly with the company. Also, do you have any type of discount thru your company benefits?   Finally, FL is pretty "open" right now; a friend of mine just flew there and back on SW with completely full flights. Demand is likely higher there than in many parts of the country. Supply and demand (as was mentioned) may just make this an it is what it is situation.   Let us know what you ended up doing, @rich1954!   ... View more

At the end of the day, the only thing you can do it to report your thoughts directly to SW via the Contact Us link below.    It is fair for you to want the rules to be followed. As a rule-follower, that is important to me too. That said, I agree that you often don't know the whole story. So while there are some who abuse the rules (shame on you), most have good intentions. I have to remember that many folks rarely fly, and they may not fully understand the rules, even.    But I also fear over-regulation of SW's folks on the ground. That could erode the fun culture the airline is known for.   For me, I've learned to just let things go when it comes to boarding inconsistencies. It is better for my stress and ensures I have a better overall flying experience.    ... View more

It def may be the situation mentioned where you have to re-agree to the captive portal (pop-up) info every time you enter the airport. I have this issues at some retail stores. My phone remembers the connection, but it does not prompt me to authenticate every time I walk in/it connects. So I have issues.   Is the issues isolated to the SW app/site, or have you noticed it with other apps/sites?   ... View more

Glad it worked out @wisgary!    As was mentioned below, I've learned that when I need anything beyond making a reservation (which I generally do online), I reach out to the social media team. Those customer relations folks are so very helpful, and they are always helpful in problem solving.   Plus it saves a phone call (or three) and wait times.   ... View more

Agreed. This link outlines how different travel (extended) funds might have different dates.   "It’s important to note, while these unused travel funds will be available until September 7, 2022, once the funds are used to make a purchase, the expiration date of the travel funds will then follow our normal ticketing rules and will expire 12 months from the date of purchase."   ... View more

You might be able to find more info here.   ... View more

The advisory has changed some. Check the latest here!   ... View more

It's worth mentioning that children two and over are required to wear a mask -- previously by SW and now by the federal government.  That latter part puts pressure on parents and children two and over to comply.   It's also worth mentioning that sometimes families have no choice in the travel: family obligations, deaths, health needs, etc.   Hopefully across the board folks will obey the mask mandate if they choose to fly. Otherwise, there will be serious consequences.   ... View more

@jj1814 While there are offers that give you much more points for initial spend, I think the CP combined with 30K points is very lucrative, especially if you are able to utilize the CP!  I tis one of the best benefits in the business.   Enjoy!   ... View more

Awesome @wahoo1956! I am glad to hear they were able to take care of you.   Happy and safe flying!   ... View more

These gents summed it up quite nicely! Connecting with SW in ATL is good and bad. The bad is that there can often be a long taxi after landing. The good is that all the gates are located close together, and it is easy to get from one gate to the other.   While it is doable, I might consider other options since I value my boarding position. Decide your risk, and if you would like to change, you can do so since SW adjusted the schedule.   ... View more

I appreciate this idea. Since this is a customer forum, I would suggest you reach out to SW using one of the contact us methods below to share it.   Note, you can always donate Rapid Reward points as well.     ... View more

Love to read this! SW played a huge part in our long distance love story as well.   Congrats @amybryan! ... View more

I hate to say it, but it looks like SW is not operating a schedule where you can successfully fly from ATL - PUJ. I searched a couple of dates, and I don't see anything. Backing up the PUJ - BWI leg likely makes the connection to ATL impossible, so the option is just gone.    Unfortunately, all airlines are making tough schedule changes. Furthermore, this is especially frustrating because there used to be ATL - PUJ direct flights.   If there is no option, you can get a refund and book with other airline.     ... View more

The people you see could also be A Listers who didn't get an A boarding pass (perhaps due to a same-day booking or last minute change). These A Listers can board after the A group and before the B group.   ... View more

Agreed @SWFlyer007.   CP has literally shaped how my family is able to stay close and able to travel in a way that is affordable for us -- pre-COVID at least.   CP + RR points have allowed us to take trips we would never have been able to, and it is amazing for my family to be able to hop on a flight to see family and friends without much thought.   COVID wrecked my work travel that truly enabled me to achieve CP, so I am not sure we will have it in the future. And that is OK. I am thankful to have had it these past few years, and I am thankful SW has extended last year's CP through the end of this year!   It is interesting to note that there seem to be a surprising number of CP holders who are not A Listers since many folks use credit cards to achieve CP. Both are incredible perks, especially if you have them together!   ... View more

What @TheMiddleSeat said! Twitter, FB Messenger, and the SW App chat area all good alternative options, especially if you know what you need to change to and won't need to pay anything additional.   ... View more

Huuummmm...   I have not experienced this before, but Business Select fares are fully refundable. That is part of the benefit of choose that more expensive fare.  That said, I am not sure how SW would handle the refund of the portion paid with the LUV Voucher.    I looked up the details for LUV Vouchers (below), but refunds are not addressed. The expiration date of the LUV Voucher could present challenges is it is coming up very soon as travel has to be completed by that date.   Given this situation, I would reach out to SW again (perhaps via Twitter or FB Messenger or via the SW App chat). Hopefully, a SW employee might be able to offer more insight. ___________________   Southwest® LUV Vouchers: Southwest Airlines accepts Southwest LUV Vouchers for Passenger travel on Southwest Airlines purchased through Southwest Airlines, excluding the Southwest Airlines Group Desk and Southwest Airlines Vacations. Southwest LUV Vouchers may be redeemed at Southwest.com, on the Southwest Airlines Mobile Apps and Mobile Website (only for initial flight booking), through Southwest Airlines Reservations, and at Southwest Airlines Ticket Counter locations. To redeem a Southwest LUV Voucher, purchaser must have a Southwest LUV Voucher number and associated security code. Southwest LUV Vouchers Terms and Conditions: Southwest LUV Vouchers and air fare paid with Southwest LUV Vouchers are subject to the applicable incorporated terms, Contract of Carriage, and rules and regulations of Southwest Airlines. Southwest LUV Vouchers are valid as a form of payment toward future air fare only on Southwest Airlines through Southwest.com, on the Southwest Airlines Mobile Apps and Mobile Website (only for initial flight booking), toll-free Reservations 1-800-I-FLY-SWA (1-800-435-9792), or at any Southwest Airlines Ticket Counter. Southwest LUV Vouchers must be redeemed and all travel completed by the expiration date indicated. If applied in conjunction with any other accepted form(s) of payment, the earliest expiration date of all payments applies. Once the voucher is applied to a reservation, it can only be used by the ticketed Passenger. Validity of Southwest LUV Vouchers will not be extended and any unused value will be forfeited upon expiration. Southwest LUV Vouchers are not redeemable as payment toward Government-imposed segment fees, excise taxes, Passenger Facility Charges, or September 11th Security Fees or as payment toward miscellaneous charges, Southwest Airlines Group tickets, Southwest Airlines Vacations packages, or travel either wholly or in part on other air carriers. Southwest LUV Vouchers and travel issued in exchange for Southwest LUV Vouchers have no cash value and cannot be exchanged for cash or other monetary consideration. Southwest LUV Vouchers will not be replaced if lost, stolen, or destroyed. To redeem a Southwest LUV Voucher, purchaser must have a Southwest LUV Voucher number and associated security code. If a balance remains after redemption, please retain this Southwest LUV Voucher number and security code for future use. Southwest LUV Vouchers are VOID if sold, altered, purchased, brokered, and/or bartered.   ... View more

@GwenDS I love this new Dashboard! So very helpful!   ... View more

@soxfan82 What we have seen is that SW is evaluating things as we go. Which makes sense given they unknown of how long we will be battling the pandemic.   Before they first announced to extend benefits several months ago, I was worried because I have not travelled any.  So far, I'm happy with what SW is doing.   I would recommend sitting tight to see what will develop as we move forward.  Just because there isn't an announced plan for folks in your situation doesn't mean there might not be if things continue as they are.   Feel free to message SW customer relations directly using Contact Us below to share your thoughts with them as well.   Fingers crossed! 🙂   ... View more

@Kelliesahm Congrats! Welcome to the club.   ... View more

What a great story! ... View more

@Bjense -- What @dfwskier said. Your husband is the only one who can earn points on his ticket.    If he does not already have one, create a Rapid Rewards account for him.   If he does, you can add his RR number to his ticket.   Safe travels!   ... View more

Update: the BNA Vision model has moved due to construction! It's now at the north end of Level 2, on the other side of the rental car counters. ... View more